Staybridge Suites London by IHG

Room was clean.

Check in is at 4pm. We arrived at 5 and was told the room not ready. Had to wait 15 mins in lobby until room was ready. Staff didn't seem concerned about the inconvenience. Hotel is overall in bad shape. Halls and room walls are damaged and paint chipped. Breakfast was included but not that great. I know it's a hotel breakfast so I didn't expect much but was not impressed at all. Overall I won't book again here.

Was very nice, just not room that was booked 1month in advance. And nonfunctional refrigerator.

We enjoyed our stay. Loved the jet tub in the room. Breakfast was delicious. The staff were friendly and helpful.

We didn't like the fact the pool was closed and we were not informed. We didn't like that my name through Booking was messed up and it took some time to find our reservation.

Location was great for the 401 as well lots of near by restaurants.

Arrived on a Thursday and no new towels or bedding or garbage emptied until Monday. The only reason I got them done was I hunted down cleaning staff and asked them to do it which they did right away.

Location was good,we walked to where we wanted to go.... everything was close.

Everything was good 👍

It's probably one of the worst hotels for us. Management was extremely unprofessional, highly rude, and dismissive. Please note that specific fees are not displayed at all on their site. We tried desperately to come to some resolve. However, we were lied to and avoided. It is our opinion that it was not worth, nor would it ever be worth our future accommodation.

As noted above.

It was very good

The breakfast was great, we liked the green space out back and the pool !

There's repairs that need to happen

room was clean and comfy

$50 per night for 7 nights as a security deposit? $350 worth of security deposit.. then Saturday night at 11pm NO HOT water. when I called I was told yes they were working on a LEAK, I said maybe a notice sent out to all guest would have been appreciate .. This morning Sunday morning at 8:30am STILL NO HOT WATER.. NO discounts no Notice .. absolutely ridiculous ....

Clean

It was all very good

Great location. And amenities. Staff very friendly.

Staff were friendly and welcoming. Hotel room was clean and spacious... Although the tv could be in a different spot

The breakfast was not cooked well through. Not alot of selection, and the serving spoons were a hot mess... Also only one staff member as a cook. That poor girl! More staff in the kitchen and more selection ie: both sausage and bacon ...

Breakfast

Not clean at all at this price. Long and dark hairs on the floor, blood in the bed sheets. The experience was not too good.

Sheets were stained with blood. Luckily I had my own sheets. Ash and Manpreet were amazing. I didn't bring it to anyone attention as I saw quite a few guests being turned away for rooms are hotel was sold out. Being a hotelier, I know the challenges and kept it to myself as I saw the staff working extremely hard.

Room was decent sized and updated.

No house keeping, the garbage wasn’t taken out. The breakfast was quite chaotic. The water in the pool was murky. There wasn’t enough towels.

Service was great and our suite was clean and comfortable.

Breakfast menu was limited. The breakfast lounge was crowded and there was no place to sit. Would have loved to see hard boiled eggs as an option for people who don't like scrambled eggs.

We left Staybridge London Ontario after just one night and moved to another hotel. We found a used towel from the previous guest hanging behind the bathroom door, making us question the room’s cleanliness. A housekeeper entered our room without knocking and later gave us a false name. Daniel at the front desk was rude, frequently left reception unattended, and responded disrespectfully when we politely asked for bottled water for our two children. The sofa bed had no sheets, blanket, or comforter, and the bedding bag in the closet was empty. After asking for bedding, we received only sheets. We also saw hotel bed linens being dried in the same machines used by guests, raising serious hygiene concerns. The manager was rude, defensive, raised his voice, refused to investigate or apologize, and insisted we leave at 11:00 a.m. even though the posted checkout time was 12:00 noon. This was the worst hotel experience we have ever had, and we will never return or recommend this hotel.

Breakfast was good but 2 times they had to change the milk flies were in it. Also the untensils were dirty sometimes

The price

Nice suite, good amenities.

The suite was very damp and we could not get rid of the dampness.

First time at a StayBridge hotel. Was really impressed by my room. Had everything in it you could ask for if staying a few days. The little kitchenette was very nice. Very clean and comfortable. Would stay there again.

Was a little disappointed in the breakfast, it did have good choices of breakfast food but was cold. It seemed that the hot foods were not kept warmed .

The location is great, breakfast is great!

The male staff member at the front desk upon check in was absolutely awful to deal with. He had no customer service skills, he was very rude and condescending. We even called before to ask a question and he was very rude on the phone. I don’t think he realizes kindness is free. We have stayed at this hotel a couple of times now and this time will be the last given how rude he was. Made the experience very sour from the start. It’s unfortunate because everyone else was kind, and helpful.

Staff nice enough. Good location. Quiet.

Room could use better cleaning standards. Dust bunnies on floor with hair, black dirt in shower left from cleaning, flies in lobby, breakfast was ok, but kind of disturbing to see hard boiled eggs in water looking old, jam container filthy, granola station looking like it hadn't been cleaned in a while, and etc.

Staff was fantastic and helpful. Facility is really nice.

We stayed in a studio suite. It was very clean. Sheets were good quality. However, I watched my husband trip because the floor is uneven. When sleeping, the radiator/ac is very loud. It turns on and off. The TV is in an awkward position, against the wall, on the side of the bed, not directly in front. Hard to watch TV. It took forever to shower because of the low water pressure. Breakfast was included but our group of 11 found it difficult to find a table for all of us. If you want to watch TV, find a room with TV in front of the bed.

Huge room & TV, plentiful breakfast, allowed for an earlier check in

Breakfast quality was varied and aircon was only partially cooling the room

Friendly staff. Clean room.

More seating in breakfast area would have been nice.

Excellent check in experience very welcoming and friendly court

Courtesy dinner only served 3 days per week Monay Tueday Wednesday

I didn’t have the breakfast

There was a small ant problem in my room

Great spacious and clean rooms Nice and friendly staff

The room was such an amazing size and the beds were so comfortable. Having a kitchen to cook in was so wonderful for my special needs son. The pool was so wonderfully relaxing after a weekend softball tournament. The staff were so wonderful and pleasant. They really took their time to listen to and answer my sons questions. Breakfast had lots of choices and my son loved the cartoons on the TV in the sitting area. We will definitely be staying here again.

Great location and room was great

Clean and efficient

We requested a cot, which wasn’t ready after a really long day travelling from the UK. It took a very long time to get the cot once pointed out, but the manager did go out of his way. Staff were great, general areas were immaculate, in addition to room.

Workers felt like a family. Very caring, accomodating and professional staff. Cleanliness was outstanding. One of the best hotels we've stayed at.

Breakfast not very good! Location good

Real hash browns and real eggs would be nice!

Breakfast

Place was clean however compare to other stay bridges, London's price is overpriced. Received king suite for husband's hotel and priced up too much. We went to Guelph staybridge not only did they offer more than just a cheap water bottle at the front desk but there was make up wipes, paper towels not just tissues , dishes and cups, an oven, and even complimentary snacks ... Guelph was cheaper. Just goes to show what's given is more a business gain (in this case saving money) as oppose to excellent customer service.. wouldn't recommend paying into a king suite in London

The suite with kitchenette was perfect for our stay. It had everything we needed and more.

Nothing

2 room suites with King beds ensuite and living/kitchen area was ideal. Clean rooms and comfortable bed.

Staff were lovely. Easy check in and pool was great for kids.

Quiet, clean, beds were so comfy, staff were so attentive and friendly. Would definitely stay again and will recommend 👌.

I liked everything, I have zero complaints.

All in good stay. Front desk was really accommodating. Rooms were clean and spacious. We did not get time to use the pool or gym. Evening reception was the best thing in our stay. Staff in the evening J was really good. Breakfast was good. We really liked it

Great space! Friendly staff

Breakfast was a bit underwhelming

Yes

The breakfast area was very disjointed.

Great hotel i will come back Super clean

Very clean and helpful staff I would stay here again

The breakfast but we also arrived towards the end of breakfast so maybe that makes a difference

i tried to cancel cause of the highways being closed and nobody would answer

Always clean and comfortable. Good breakfast.

Sometimes hockey teams stay there however this time there was not one

amazing motel front desk all great people friendly helpful kind understanding and just a joy to be around the pool could be a few degrees warmer but you get use to it shower there to rinse before getting in or getting out towels provided the breakfast wvery good waffles two sizes bacon or sausage eggs not the best but eatable fruits cereal milk beans and very clean coffee de caff and reqular water for tea i was very impressed the rooms were great big kitchen area full fridge microwave plates silverware everything you need a coffee maker with coffee shower not as much force as i like but it was good just alittle bit longer to get soap off then there was the comfort of the bed great the small table to eat on but only one chair the gym the wife used tread mill was broken then the other one made lots of noise over all it was amazing thank you you won us over stay with you always accommodated our 12 week old puppies for a charge thank you Darshama was amazing at the front desk very knowledgeable and willing to go the extra mile so sweet thank you

Breakfast included was great

Pool was a little on the cold side

I never got to stay! They refused to give me my PREPAID ROOM via my CC because I had to CC tap for the security deposit if $50! The insisted I use my pin #. I couldn't remember my CC pin. I never need to use it. Manager refused. I tried giving cash and they refused that too? I tried calling Booking.com and got an AI bot🤬🤬🤬🤬🤬! Total BS! I went next door to Hilton suites. They looked after me. Never again! This hotel or Booking.com owe me $150!

I never got to stay! They refused to give me my PREPAID ROOM via my CC because I had to CC tap for the security deposit if $50! The insisted I use my pin #. I couldn't remember my CC pin. I never need to use it. Manager refused. I tried giving cash and they refused that too? I tried calling Booking.com and got an AI bot🤬🤬🤬🤬🤬! Total BS! I went next door to Hilton suites. They looked after me. Never again! This hotel or Booking.com owe me $150!

Proximity to business event.

Long wait to check in. Only one staff member on hand while line grew. Eventually another staff member appeared and things then moved faster. Hotel did have “tap” for credit card payment. I was using a company credit card and I could not remember the PIN. It is extremely rare to not have “tap” payment at large businesses and this created more delay in getting checked in. Another guest was given my room number, which resulted in him trying (unsuccessfully) to enter my room. I opened the door and it was awkward and embarrassing. The other guest was friendly and apologetic as was I.

The cleanliness of the room

Breakfast was a little disappointing

Decent breakfast, quiet location

TV didn't work. No advance notice of a area cable issue, left trying to figure it out. Asked for no pet room due to allergies. Appears that room has had pets in it before.

Offered breakfast. We had sleeping options. The kitchenette was nice if you were planning to stay longer.

There was no privacy between the bedroom and bathroom sink area which meant you had to change in the toilet/bathroom area. We were next door to the elevator so you heard that all night. They basically told us at check in that they upgraded us to a King Suite…which is what I booked in the first place. But if you’re going to act like you are going to give us more than we asked for, putting us next to elevator was not a plus.

Room was excellent, pool, unlimited hot beverages, friendly staff, great location and great breakfast

The heating unit made a loud humming noise when on

Comfortable bed, however I was disappointed that maids didn't come in to pick up towels off of floor or make the bed. I know this was how things were done during covid. Now it should be applied again. If I wan't to crawl into an unmade bed I would use a Airbnb. Also a smart tv. There was a Netflix button on tv, but was no use.

Need to flip answers around. put in wrong place

Room size and available facilities

Could have been cleaned more frequently

Pool was freezing and we booked the hotel specifically for the kids to swim. water was too cold to get in.

pool temp

Great staff and manager. Comfy bed. Great location.

Pool temperature too chilly for me. Issue with bedding but promptly fixed.

Location, price, room

Swimming pool is cold, furnace is very noisy..

The room was very clean and the bed very comfortable

The bed was supposed to have room of its own room.

Nice location. Comfy and cozy with Christmas decorations

Super clean and modern

The hotel was very nice, quiet rooms did not hear others. Great little kitchen if we were staying longer would have used that. Breakfast was good. Lady at front desk when we arrived was friendly and helpful. Would stay again

The l9cation and how clean it was

We asked for 3 beds but only got 2 and a pull out sofa that was not comfortable. There were 5 women, and we had 4 towels and 2 rolls of toilet paper. It happens every year we go.

Staff were great and accommodations were perfect for our stay. The pool was a little cool, but was still nice to be able to have access to it. The breakfast was great and had lots of options. It was also nice to have the kitchen in the suite.

Pool was a little cool and the elevator needed the floor cleaned, but that didn't happen in the time I was there.

Clean

The toilet paper

Perfect little 1 bedroom suite. Felt like a cute little ikea apartment. I was able to bring my Chihuahua for $75 extra. Fully stocked coffee bar in the main area and in your own room. Loved the fact that free breakfast buffet was included. Super clean and updated. Lots of desks and space to do your work with your laptop. Full day coach was comfortable bathtub and larger bathrooms. The best part of this day was the very comfortable pillows and bed. You are also able to crack your window open! Fresh air! Great hotel!

Spacious room

Over priced

The room was large and comfortable.

It does not state that you must pay a $50 deposit and that the deposit can only paid by a credit card. We chose this hotel due to being able to book without a credit card because I do not have one available. After speaking to a manager I was told I could pay $500 on debit instead or I would have to refund my money and find another place to stay. I understand if that is your policy but you should make sure it is understood at time of booking.

Staff warm and friendly.

Had to request for Bins to be emtied

I was traveling through Ontario on business and chose to stay at this establishment because of its location to the expressway. Check-in was okay. I am not sure the team member was well trained. My room was fine. I was fortunate to get a whirlpool in my room. It made relaxing after a long day easier. Check out was a whole different story!! It appears that there was a sports tournament involving children aged between 10 - 17. It made for a huge crowd of bad actors and rambunctious children. The front desk team was not prepared for this onslaught of humanity. This situation was so bad that I gave my key to a person who appeared to be a manager of sorts, gave him my room number, and told him to bill me. The level of chaos reminded me of a movie showing a prison riot. Just sad.

The room was awesome and being able to make our own waffles was fun!

The heated pool was cold and the water was cloudy.

Great price, great location and room was very clean and cozy!!!

Have nothing bad to say!!

Extremely clean and in a safe location

We called and asked about a heated pool and upon arrival found out one was not available

Rooms very good size

I find the bed not really comfortable.. hard

Breakfast had lots of variety. Good breakfast, no issues. Beds are extremely cozy (king size) pillows too!

The only observation that we noted was the sofa which is made of fabric was showing lots of staining could use a good steam wash or scrub. The pool was closed but didn't affect our stay.

Staybridge is situated in the southern part of town, among many other hotels, somehow far from downtown, university, etc. Plenty of parking. We didn't like our first room, but there was no problem with exchanging it to something more to our liking. One of the staff even help to carry the luggage. The room was nice, king size bed was very comfortable. Also it had a sofa bed, round table, a desk and only one chair. Small kitchenette corner was equipped with a cooktop, microwave, dishwasher and fridge. Under window AC was efficient enough. The hotel offers daily included breakfast. The quality of food varied, sometimes some items were gone, sometimes (weekend) it was difficult to find a table, but overall it was good. The hotel also offers included a simple dinner (on weekdays). At the back of hotel, outside, there is a small area with some trees, chairs, picnic tables and two BBQs. An indoor swimming pool was enjoyed by kids. Didn't notice anybody using a small, clean gym. The front desk staff was very helpful and kind, in particular we remember Ankita who even informed us about local attractions, potential excursions (i.e. to the town of Bend Beach on the shore of Lake Huron). Overall it was a pleasant stay. There are small details that could be improved. For example, there was not enough cutlery in our room, BBQs outside needed some repairs and cleaning etc. We had only two towels (they delivered more, promptly when asked), the frying pan didn't work with induction cooktop, etc. But, once again, the staff was very helpful and quickly addressed any concerns. Overall we had nice pleasant stay for a competitive price.