Fortune Select Exotica, Navi Mumbai - Member ITC Hotels' Group vs Similar Hotels

Below average: several reports of dated rooms, jammed doors/curtains, AC failures and bathroom issues (mould, dirty fixtures), though some guests found rooms as advertised and comfortable.

Rooms described as big, neat and comfortable by many guests; one guest noted bed size was small causing minor discomfort.

While some issues arose regarding room keys and requests, overall comfort was acknowledged.

General dissatisfaction with room conditions mentioned in reviews.

Mixed to negative: multiple reviews cite dust, mould in bathrooms, stained furniture, dirty hair dryer, dampness and unclean toilets, though a few guests noted rooms were clean.

Multiple reviewers praised very clean rooms and excellent housekeeping (explicit mention of prompt room service and Ms. Mandhira's attention).

Some reviews mentioned cleanliness, but there were concerns about renovation and debris.

Rooms described with issues, indicating below average cleanliness.

Strongly positive: many guests praised the convenient, quiet location, good views and proximity to shopping and amenities.

Mostly positive overall but with explicit negative remarks: one review says 'Location is bad' and elevator outages during check-in/out caused significant inconvenience.

Location was highlighted as very good, with easy access to shopping and transport.

Location praised in multiple reviews for convenience.

Generally very positive: staff repeatedly described as prompt, polite, warm and empathetic with attentive managers; a few isolated service failures (booking/handling of AC complaints) introduce some inconsistency.

Consistently strong positive mentions of staff (many named: Yash, Sarfaraz, Amit, Akram, Bhola, Mayuri) and excellent, helpful service throughout stays.

Staff was frequently praised for their proactivity and friendliness.

Mixed sentiments; some positive service experiences but also complaints about responsiveness.

Generally strong on breakfast (several guests called the buffet a highlight) but weaker on menu flexibility and specialty dietary understanding; some felt overall food taste could improve.

Repeated praise for food quality, excellent breakfast and a highly recommended chef (Chef Avinash) with standout dishes and presentation.

Food quality generally received positive remarks.

Food quality noted positively, suggesting a good offering.

Mixed: pool and common facilities were appreciated, breakfast service was extensive, but issues noted with TV/channels not subscribed, limited kids' activities and some lacking in-room amenity maintenance.

Standard quality for this hotel tier

Some amenities like breakfast were questioned, but overall satisfaction was noted.

Spa service complaints and issues with AC affect overall amenities rating.

Mixed-positive: some guests explicitly called it good value, while others felt the room condition and cleanliness did not justify the rates; overall value buoyed by strong location and service.

Several reviewers called the hotel economical and good value for money.

Concerns were raised about additional charges for breakfast.

Mixed feelings; some find it reflective of standards while others complain.