Holiday Inn Express Cheltenham by IHG

Yes

Good location but went back to the hotel to have a drink and was told they could not serve us because they could not print

Very healthy and many choices

Very friendly and helpful staff, hotel, room and breakfast were lovely. The only negative was the sofa bed was uncomfortable. Great location. Would recommend and visit again.

Convenient for town. Staff were very welcoming. Starting to look a little 'tired' tho - stained carpets in communal area,and stained furniture in the room. Pretty good breakfast choices, to include non-dairy milks. Maybe more healthy cereal options and freshfruit toppings.

Spot on ! Great location, parking right next door and discounted for staying at HI Lady on reception was v good

Right opposite big eating area with plenty of options. Very pleasant experience with staff and room in general. Will definitely stay again.

Good

Great staff

😊

Parking was external but not too far Breakfast was ok not a lot of options nor any staff checking you paid I found this disappointing as we could have not paid and walked straight into breakfast

There were not enough tables for breakfast

The staff during our stay were very helpful and went the extra mile to make the stay more comfortable

Very nice property centrally located with secure parking in adjacent NCP

Great staff. Hotel is ok for the night. Breakafast place collapsed during the morning period. The place is really small

Absolutely terrible experience. It was not two full beds. It was a bed and a sofa couch that was terrible. The pool was not on the property and the hours for kid swim were limited. We got back late, found dried blood and crumbs in the sofa bed. No one picked up downstairs. I told Expedia and the hotel denied it- but I took photos.

Very good breakfast, and overall not bad but once again having specifically booked a twin room I was only offered a double; why can't you ever get this right? (My wife has a machine to help her breathing at night and a double is very difficult for us BOTH to sleep). The car parking is extra cost and NOT on site but just down the road, a lot to ask for people lugging suitcases etc. Also, we couldn't use the restaurant as there was a "function" on that night, and we were given no advanced notice of that. Lastly, there are two lifts but with one out of order all the time we were there it meant a long wait or the stairs; not impressive.

A decent enough hotel in central Cheltenham. Beware car parking charges in adjacent NCP as this adds about £10 per night to your stay. If staying for more than one night and you need to use your car during your stay then DO NOT pay for parking in advance via the NCP website as the ticket only allows one entry and one exit from the car park.

The hotel is clean and staff is very accomodating

Very helpful and polite staff. Clean room, reception area and a fantastic breakfast.

Basic hotel that was very comfortable for one night and had very lovely staff. My only complaint is that the room had a strange popping noise perhaps coming from the room next door or above. It was like the headboard MDF board was settling. Luckily I brought ear plugs and could eventually fall asleep.

Friendly and professional welcome and generally a good experience But, I found blood stains on the carpet which had clearly been there for some time but no effort had been made to remove them. It was too late to complain but very unpleasant and i belive the carpet shoukd have been replaced and the room put out of use. Never seen that before

Parking arrangements

Very helpful apart from giving us the wrong room number.

Good location and nice room and breakfast

Arrived for a two night stay at this central hotel in Cheltenham, location perfect. Pleasant staff at check-in, things then started to go wrong when we were given keys to room 1, same floor as reception and otherside of the entrance . We had an inside door next to the room, and basically a taxi waiting & smoking area outside our window . The first night we came back approx 12pm and there were people sat on our wimdow ledge chatting into the early hours . We advised the hotel after the first night but as they were full could not move us. On checking out we asked for a refund and after paying £280 for 2 nights we are receiving 1/4 back . My advice is turn down any rooms located 1-6 unless you are disabled and deaf ….

The hotel was in a very good location, right by the shops, parks and other interests in Cheltenham town centre. Can’t fault the easy location. The hotel is good, staff were excellent and very helpful - they went above and beyond. The only thing to be completely transparent about is the hotel is on a main road and is going to be noisy - NOT THE HOTEL’S FAULT! Nothing can be done about this so if you’ve never been to this hotel before please be ready to get woken by sirens from emergency service vehicles at 2am, and shouting etc from people walking back from the pub/club through the night. It is a town centre and always busy so bring ear plugs or keep the tv on (I did) and you’ll sleep fine. The breakfast was a real winner too and makes up for the tiredness!!

Shame about no parking! Lovely breakfast and very relaxed and clean hotel

Felt the bed was slightly to small .And no hot chocolate

Very helpful staff .good breakfast

Ground floor room next to smoking area - very noisy. Air conditioning in room didn’t seem to work. Water pressure in shower was awful - barely a trickle!

Breakfast was very limited. The hotel was extremely busy on a Saturday morning and most of the hot items had ran out. Parking in the nearby NCP is very expensive. Otherwise, I was very happy with the stay from check-in to checkout.

Very convenient for town centre, great breakfast included and very reasonable price

Great location for the bars restaurants and high street

All the staff were friendly and helpful. Complimentary birthday drink, which was very kind. Hot and continental breakfast. Excellent location, opposite restaurants, bars and cinema.

Perfect location and clean hotel

Very disappointed with the quality of this hotel. The staff are friendly and the breakfast is good, but that’s about all I can praise. Everything else is unacceptable. My only advice is run if you have an alternative to this! All room doors slam shut with ridiculous force, enough to wake up the whole floor. The rooms have no soundproofing at all: you can hear absolutely everything from the corridor, and the windows aren’t soundproof either, so getting any rest with street noise is nearly impossible. The bathroom is poorly designed and not functional. It lacks proper ventilation. Steam builds up completely after a shower, and using the toilet without a decent extractor fan makes the experience even worse... But the worst part: the sofa bed didn’t have any kind of mattress protector or cover. Absolutely disgusting, not fit to sleep on. I’m giving one star only because of the staff and the decent breakfast. Other than that, it really falls short.

Decent place to stay, very good location

Shame in information about ni parking onsite. Otherwise a great venue.

A brilliant stay, bery convenient for the local restaurants. Highly recommended.

The location is fantastic, on the high street with so many restaurants and shops on its doorstep. Our room was comfortable bug enough for 3 adults. The only thing I would say is the sofa bed was a bit uncomfortable, you could feel the springs as you turned. And alsi recommend changing the kettles from metal to plastic as my roommate burned herself using it. The breakfast was amazing with such a good selection

Clean & very comfy beds. The complimentary toiletries smelt divine. The breakfast was outstanding, excellent choices. The coffee was a bit weak though. Local area very accessible with numerous dining options. Discounted parking right next door. Not the hotels fault but workmen decided to do some work right outside at 23.30 & had their van running for over 45mins so disturbed me a bit, just unlucky I guess. Would definitely stay again - thank you.

Central location and within walking distance of the town center and the Race Course. Lovely, friendly staff who explained everything to us on check in. Reasonable price which includes breakfast and a discount on nearby parking.

We had a disabled friendly room which we did not have an issue with but the kettle had been used to boil milk and dirty tissues under the sink unit!!

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I have no issue with the hotel. I do however have an issue with hotels.com not understanding what a VAT receipt is. They gave me a number to contact and this number asks for an itinerary number, as soon as you enter that number, it's not recognised. Even the hotel itself doesn't recommend I use your app to book my stay with them. Very very disappointed with the service from hotels.com

Breakfast was excellent, and my kids really enjoyed it. Check-in was seamless, and very helpful information provided

It was just an overnight stay. The kids love and enjoy the stay! Most especially they enjoyed the breakfast 👍 the only downside pool was outside the hotel.

Convenient to downtown

We stayed there for a couple of days and the stay was pleasant. Staff were very friendly and helpful.

Nice easy check in, helpful staff and a clean comfortable room

Definitely not somewhere for families to stay. Its in the centre of the town so lots of restaurants and bars around within walking distance. Very noisy into the early hours of the morning so we struggled to sleep due to the noise from people outside and those staying in the hotel. In hindsight not a location for families to stay with children. Much more for people looking for a good night out like the other patrons of the hotel.

Great stay staff excellent great service clean and excellent location

Good location, excellent breakfast, comfortable bed and NCP parking opposite. Ideal for us.

Convenient accommodation when visiting family. Didn't like noise from air con units outside room window.

Well situated close to centre, room very clean, lots of choice at breakfast. Only negative was you could hear other rooms having a shower but we were getting up early so wasn't an issue.

Overall the stay was pleasant. Room was clean but the towels felt like sand paper and one hand towel had a hole in it. Breakfast was chaotic and they couldn’t meet the constant demand for clean plates and cutlery. Lack of choice of breakfast juice as only orange or water available. Also the tv in the bedroom did not function properly which was either a signal issue or the tv on its way out.

Great hotel in the centre of Cheltenham for my sons wedding day for the following day.. Hotel was very good overall for me..& i would book againat this location wirh no problems at all..

Our stay is always good, been 3 times this year.

Great location but lack of air con or a decent fan let the property down. I did use the gym and the pool which were a big bonus. Overall a good stay. Pleased the weather wasn't warmer or the lack of air con could've been a big problem.

No airflow or AC

Our stay was lovely. Will definitely be back!

The hotel was very basic. Small room size, no Aircon. It’s not value for money at these prices. The staff except for a few seemed like interns who were doing this for first time Breakfast was basic and they wind down by 930 which is very odd in a small town like this - the staff was not pleased to wait even 5 minutes on breakfast despite the request Lots of dogs and one guest took food from the breakfast in the hotel plates to feed his dog no one from the hotel noticed and only took action after we pointed it out

A very short stop on our journey down the country. We had everything we needed and the staff were very accommodating. The room was very warm but that was mentioned on arrival and additional fans were offered. The shower was amazing. Although small we didn’t need anything else

Good location and friendly staff. We visited when it was hot and the aircon doesn't work in any of the rooms. Apparently it is due to be replaced later in the year and in the meantime can only be used as a fan. The owners of this hotel need to maintain it properly and not put their staff in the awkward position of dealing with hot guests!

very convenient location, staff were helpful and friendly. Food was good

The smell was awful. Eventually at midnight after repeated attempts we were moved to another room but it was hardly a massive effort to accommodate us in a timely fashion. We asked for the manager to contact us to discuss our disappointment but he/ she didn’t make the effort.

Having had a really poor experience of a Holiday Inn in the past, I was anxious about staying here. I have to say that I had a fantastic stay! Firstly, I would like to commend Callum for all his support from helping me book taxi's, offering me a late check out, to giving me water, lemon and ice when I was so poorly. I would also like to say thank you to Reception for holding on to my card and the kitchen staff for preparing vegan sausages when breakfast was almost over. I would highly recommend this Holiday Inn based on the lovely staff who work there, who do everything they can to ensure you have the best stay. There are a few things that the Hotel itself needs to work on, including adding a chain to the door, changing the carpets and changing the doors so they close quietly as they woke me everytime someone entered or left their room. This is something to be aware of if you are a light sleeper. Other than that, I would highly recommend and would definitely stay there again, if I was in Cheltenham.

Situated a short walk from the coach station and the high street. Close to the shops with plenty of bars and restaurants in the area. The breakfast was very good, I did not eat evening meals as I was attending a family party.

Camera pulita, ottima colazione e posizione. Abbiamo viaggiato con due bambini e ci siamo trovati molto bene. Consigliato!

A short one night stay as we attended an event locally. Staff friendly, room was perfect for our stay. Great night sleep, bed is very comfortable. Lovely shower and used the complimentary body wash. Breakfast was great, something for everyone. And loved the option of being able to take away a coffee as we’re in a bit of a rush.

Great location, and very relaxing stay

Great comfortable stay

Great! Friendly staff.

Staff are great and very helpful. Room had an inexplicable foul stench that was hard to suppress even with copious amounts of air freshener.

We were close to where we wanted to be. Staff was friendly and building was clean.

Staff was very helpful

Great selection of breakfast and friendly staff. Only issue was that my rooms air conditioning blown warm air out when set to cold and the paint on the walls needs addressing as it is all chipped. Staff did provide a fan, as the room was 25 degrees at one point.

Rooms were very tired, air con didn’t work and neither did the charge points

We have stayed at the Holiday Inn a gew times this year and have no complaints

Well located hotel within walking distance of town centre. Accommodation fine and breakfast included which was welcome. Would use again . Only gripe is the car parking. Hotel details need to be transparent that car parking is available but in NCP next door and at additional charge. Please be clear on this point.

Everything was nice, no complaints.

Great property clean location, however the bed headboard kept making noise most of the night .. very strange I couldn’t sleep!

We had a lovely stay, the staff were friendly, it was clean, great location, great breakfast just a shame that the only time families can access the pool is in the afternoon and there is no morning sessions!

Great location. Helpful staff who sorted out any problems very quickly. Breakfast was good. Access to gym/pool across the road sets this apart for the price

I didn't realise the pool wasn't accessible at all times so unfortunately we weren't able to access this facility

Excellent Customer Service.

Only complaint is the parking issue.

Enjoyed hotel was central & clean. Unfortunately the heat within the hotel bedroom and everywhere inside was stiffling & on times unbearable. As there was 3 adults in the room the pull out bed was quite uncomfortable too.

We stayed for one night, the hotel is in a perfect location, near plenty of coffee shops, restaurants and bars. We used the swimming pool twice, which the kids loved. The breakfast was great, plenty of choice and well stocked. We had a drink and played pool in the bar area which was a lovely way to end the night. The only down side was the sofa bed was really uncomfortable, so I didn’t sleep well. It definitely needed a new mattress.

Apart from the uncomfortable bed all good.

Unfortunately there were problems with the heating in my room which was very cold . Staff were very helpful and I was able to move rooms .

All good

The hotel is an excellent position but our room had no working air conditioning with the only way to control ventilation and temperature the window. It was also very noisy both inside and out. We therefore wouldn't stay again.

Functional property - cheap, located in the city centre with discounted NCP parking next door, adequate breakfast spread. That’s about it in what works for the property. Oldish property with faded carpets, chaotic breakfast area and inoperable AC are just the start. The Housekeeping staff are clueless and downright rude when they attempted an apology - they cleaned up my room at 930 AM (including binning my toiletries and socks) well before the checkout time of 11 and then had the gall to tell me to not use the room with a shrug when I said ‘ I haven’t checked out yet!’ They apologised when I raised it with the staff manager and the housekeeping supervisor, but the sup was patronising and barely attempted an apology.

Excellent location , clean and tidy with great access to the a town and local bars and restaurants.

Excellent service

I really like this hotel and would definitely stay again but we had some teething problems with the keys failing far too often to unlock the room doors. Also please put a fridge in the rooms! Other than that, it's a cracking location, parking is handy, the staff are lovely and the rooms tick every box.

Perfectly adequate. Great value. Great staff and very clean. Only small thing- the background music at breakfast was very intrusive and extremely ‘Tunney’ through the speakers( can’t believe I’ve left that in a review- but it’s true!)

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