Holiday Inn Express Cheltenham by IHG vs Similar Hotels

Concerns about room configuration not matching expectations.

Rooms on the smaller side and issues with noise from heating and plumbing.

Rooms were comfortable but some felt cramped.

Issues with cleanliness noted, specifically dried blood and crumbs in the sofa bed.

The room was not properly cleaned, with residues left on the mat and only towels replaced on the first day.

Rooms were clean but some had issues such as marks on carpets.

Centrally located with easy access to dining areas.

Great location, ideal for theater goers and close to the main road.

Great location near town center and amenities.

Staff were very helpful and went the extra mile to make the stay comfortable.

Friendly and accommodating staff, though some concerns were addressed nonchalantly.

Self check-in process was easy, but lack of staff was a concern.

Breakfast options were limited, and issues reported with seating availability.

Breakfast was lovely, but the continental standard was considered poor.

Breakfast was limited and not very fresh, with no cooked options.

Disappointment regarding the pool not being on the property and external parking.

Standard amenities; however, the lack of a bar and a tight parking situation noted.

Basic amenities available, though some items like breakfast were lacking.

Parking charges and some amenities were not as expected for the price.

Some guests felt the price was too high for the room size and condition.

Good overall value, although breakfast service was disappointing.