Sofitel London Heathrow

Fine

Check-in was quick. They acknowledged our anniversary and we got upgraded to a nicer room without asking. Room is spacious, bed is comfortable. Hotel is showing signs of wear (especially the couches at Sphere bar). Gym was a decent size for an airport hotel.

We didn’t end up spending a huge amount of time at the hotel as we arrived quite late and had an early morning flight but this was perfect for anybody flying into or out of Heathrow and wanting somewhere to spend the night.

Although this is quite a walk from terminal 5, I would highly recommend this location. Transportation into London was free and transportation to other terminals is close by.

Excellent location. Staff are superb. Room was comfy .

Beautiful, comfy room. Long wait to check in after arriving at Heathrow around 11 pm.

Hallway was dark, room was dirty. As an AMX Platinum member, I won't book this hotel again. Has Sofitel lost its status?

It's very difficult to give useful feedback when the whole experience was excellent.

We have been staying at the Sofitel Heathrow since 2011 and continues to be a brilliant start to our holiday. The rooms are spacious, very clean and kept very well. We booked a room with club lounge access and again treated to great service. The wine and nibbles were excellent, served by two lovely and friendly gentleman (sorry forgot their names). Breakfast in the morning was a choice of cold items or you could order hot food. Again good service. Only one minor improvement would be extra USB sockets in the room.

Nothing more to add - excellent hotel facilities

Even though we booked in online we still had to wait and get booked in at reception got A free upgrade to prestige but room wasn’t much better than we’d booked as luxury room not overly expensive though

Staff incredibly welcoming and helpful, will always be our choice of Hotel when flying from Heathrow.

This is the perfect hotel if you must overnight at Heathrow.

First time staying here and didn’t disappoint. Excellent location opening up travel options with stay overnight

Very convenient when transiting through terminal 5 at Heathrow. Quiet and comfortable.

Great transit hotel.

The Sofitel is a luxurious 5 star hotel with excellent service. The problem is the rooms need bringing into 2025. There's no sockets near the bed and only 3 sockets in the whole room if you use the kettle socket. So you can only charge 3 things at once and if you want to charge your phone overnight it won't be by the bed. The bed has a lovely topper on it, and the linen is beautifully soft, but the mattress underneath the topper needs replacing, like most beds at Heathrow hotels. There's a piercing orange light by the bed that cannot be turned off and stops the room being dark. If you've never used the spa, give it a go. I think it was £20 or £30. Well worth it if you have time. The staff are absolutely fantastic and help to make the stay, just wish they'd invest in new beds.

Pleasant helpful staff. Perfect for an early flight from T5.

Clean and convenient

It was very convenient, as our flight the next morning was early!

Love this hotel but we had a few problems with the lights in our room

Excellent location for Heathrow

Fabulous close to flight check in British air.

The restaurant in Sofitel London Heathrow server Olivia was fabulous - friendly and quick to get us our food before the kitchen closed.

Excellent airport hotel

Very comfortable and convenient. Elegant lobby. Restaurant choices seemed good but we ended up doing room service - we had an early next morning flight and were too tired to wait for 6pm dinner after arriving in the afternoon. Room service was delicious and reasonably priced. I didn’t give highest marks for condition due to the very dated hallway rugs and lack of in room coffee service.

Consistently excellent airport hotel

The hotel just sucked, no water in the room, the shower matt didn't fit so water got on the floor. It took 10 minutes for the front desk to pick up the phone, most lights didn't work. I would never stay at this hotel again.

Spacious room, efficient and friendly service, nice amenities, slightly dated room and noisy AC if not turned to minimum

only stayed one night but was easy to use from terminal 5

Heavenly bed! Quick & attentive service! Excellent stay!!

The mirror in the bathroom was shattered. The refrigerator didn’t work and smelled terrible. The lifts were in poor service.

Great location for Heathrow

The staff were very helpful. A great location for a layover at Heathrow terminal 5. Super convenient. However, one of the mattresses in our room was sagging resulting in uncomfortable and uneven support and aching back and shoulder in the morning. Reported it to the front desk. Hope they will replace it for their next guests.

Continent, clean room, helpful staff

The hotel being in Terminal 5 of Heathrow Airport is very convenient to get some rest for an early morning flight next day. Rooms are big and comfortable beds. Staff are friendly. This was our 2nd stay at this hotel. Highly recommend.

Excited to be given free upgrade

Rooms are large but the furniture and fixtures are dated. The biggest issue we had was a lack of power outlets. In 2025, a five-star hotel should be better equipped for guests’ modern technology.

Did not see the outside flew in and out overnight. Only fault inside was the shower door was not closing properly resulting in the deterioration of the floor in the bathroom - room 3224

The hotel itself is in a very good location, rooms are nice, beding is nice; however, the low rating is because the shower did notbhave good water flow, and the bathtub didn't close. If you arrive late, make sure these are usable before you undressed. You may want to change rooms. It was really late and my stay was only for six hours. I was very disappointed that i couldn't even shower or take a good bath.

Always a comfortable stay

Good place to spend half day and night between the flights. Comfortable, very convenient location.

Just tired, no charging points or power at side of bed is not good!

Lovely large, clean room. Just what we needed before our early flight. Excellent service all round Good food in vivre.

All fine but TV outdated and could not access the room service menu.

Perfect location for what we needed. Staff were really friendly and the room was very comfortable and spacious

the bed is so comfortable -- not too hard -- and the rooms is so very quiet!

Great comfortable night stay, we had lounge access with our booking & it was definitely worth it! Just a shame we had to check out early for our flight!

Room clean and comfortable, staff very pleasant. Slow check in with not enough desks mnned on a Friday evening. Meal in restaurant nice food, good GF choices but rather expensive

Very nice hotel at Heathrow Terminal 5. Easy to get to other terminals by train. - Wife found it very cool when we arrived due to air conditioning. Gradually improved.

I highly recommend this hotel as apart from being so close to Terminal 5 in Heathrow it is a luxurious hotel with amazing friendly and helpful staff.

No bath towels in the room - had to ring housekeeping and they took 15 minutes to bring them. Not good enough when time is tight at an airport. Kettle was left with yellow (cleaning fluid) in it. I just hope it wasn’t urine.

Nice room and got an upgrade

Perfect for a short stay when you have a very early flight from terminal 5. Rooms are comfortable, modern and clean. The restaurant and bar are OK and staff are always polite and efficient.

Comfortable and very clean

Clean rooms, very friendly staff. Very convenient for international flying

Very comfortable bed and super convenient for Terminal 5. However Hotel needs a make over. Carpets wallpaper and lounge area are very beaten up.Time for a makeover!

room didn't have charging points

All was good. Extra beds in room were unfolded but I was alone so didn’t bother me

Such a great location if you have an early flight at T5, highly recommended.

Nice clean room for transit passengers; short walk to Terminal 5

Lighting in the bar could have been better (needed to use my phone flashlight to read the menu 🙄)

Staff were excellent, room was great, restaurant had great food, can’t remember her name but she was Indian was awesome and check in

Very nice room, and you get a cozy robe and comfy slippers!

“I had an overnight transfer at Heathrow after a long day traveling from Athens, and I was relieved to find the hotel within walking distance of the airport. Check-in was quick and the staff were very helpful, while the bar manager was friendly and attentive to our needs. For convenience and great service, I highly recommend this hotel.

A fantastic start to our holiday. We were flying to America the following morning, so chose to stay here for convenience. The hotel was lovely, rooms very big and clean, and really easy to access the airport.

Comfortable, clean, quiet room. Extensive breakfast selection at restaurant. Super convenient to transportation.

Great location at Terminal 5 with easy access to return our rental car and to catch our morning flight.

Great access to Heathrow. Ideal when dropping off sixth Rental car

It's beautiful. Very convenient. Seems to have anticipated all the needs of a weary passenger just moving through.

I love this hotel. Its a great place to stay for a layover in London. The Belle Epoque restaurant is excellent, the spa is also wonderful with first class treatment options. The rooms are very comfortable and well equipped.

Location is perfect for T5 travel

Disappointed that using steam/sauna is an extra charge of GBP40 which is steep.

Terrible service in the bar, poor attitude. No eye contact, mumbling, un interested. Take your business elsewhere, lots of hotels to choose from

Great location and nice room. Only one USB socket and didn’t work. Engineer came to fix but although it had power it didn’t actually have enough power to charge any devices. Ended up having to use a power bank. Took ove4 an hour for the engineer to arrive and had to call twice so didn’t bother ringing again. Also why no sockets near the bed? In this day and age I expected more usbs

Tried to get a receipt upon checkout - system down. When it came up, they double charged my card! Very inconvenient when traveling!

Excellent service upon arrival, and around the hotel. Thank you

Very convenient stay at Heathrow Terminal 5 when traveling early next day! Good choice of restaurants including a Michelin starred restaurant! Quite a long walk from Terminsl 5 to hotel but very convenient and still quality accomodation for a very busy hotel!

Love the proximity to Heathrow.

Amazingly comfy bed!

Ideal

The staff were friendly and helpful

Clearly the convenience for an early morning flight was paramount. We would have used the spa but it was fully booked - so book in advance. The dinner in La Belle Epoque was sublime

So convenient if you’re in terminal 5

The hotel was convenient being connected to terminal 5. The kettles in the rooms worked very well. Thermostat didn't seem to respond in my second stay this trip, and the tv was malfunctioning too (cycled on and off until it warmed up 20+ times)

Easy to get to from any terminal. great for connecting flights on different days

Super

Perfect place to stay if you're flying out of terminal 5....excellent hotel

Amazing place to stay before a long flight out of Heathrow

Worst hotel on our trip. The room was freezing upon arrival. The safe was broken, and the shower door scraped the tile floor with no room for a bath mat. Very few outlets, only at the desk. Had to dry hair at the desk not in the bathroom. The shower head could not be adjusted pointing at your feet. Too many smaller issues.

Great location, really easy walk from T5. Staff were wonderful!

Convenient for the airport.

Convenient to access terminal 5. Staff are amazing

So convenient.

Very clean room - everything perfect

Love staying at the Sofitel at LHR on my way to and from home. Its convenient clean and comfortable.

I booked my elderly parents into this hotel for one night before their early flight the following day. They had a very comfortable stay and the hotel was very convenient for walking into T5. I’ve taken off one star as there was a £9 drop off charge for me to drop them at the hotel entrance. Luckily there was an attendant at the barrier who informed me that I could go back into the hotel and ask for another ticket which would open the barrier for free but this meant having to pull the car over and walking back up to the hotel. I think it should be made clearer that this is an option before you arrive so that I could have sorted it at the door or a better solution would be to give a 10 minute window for people to drive through who are only dropping off.

Beautiful hotel, so convenient

We stayed 1 night in September for early flight next morning. Very convenient for LHR T5 and is linked directly via a covered walkway. We stayed in room 1318 which is a standard room with queen bed. It had everything you needed: comfy bed, blackout curtains, tea making facilities, iron & ironing board, hairdryer, ample storage and had 2 well placed mirrors in the bedroom and 1 big one also in bathroom. Didn't eat here, just drinks in the bar. Service was a little slow. The hotel is a little dated but adequate nonetheless. Overall, a pleasant stay and would always choose to stay here when flying from LHR T5.

It us convenient if you are staying at Heathrow It is a little confusing to find but very nice when you finally get there