Aloft by Marriott Frisco

I have not received my hotel reciept online

great value for the money

Nice location.

Room was outdated compared to other Aloft hotels.

I didn't eat the breakfast. I slept in. Haha.

Nice and clean

Only one elevator working and the hotel was full of guests

Staff was nice. It was clean.

Our room 329 the AC did not work. It was so hot. I did tell the front desk and they said they would have somebody come fix it while we were out. They did come up to our room. But walked into a hot room. It’s not fixed. We are here trying to go to sleep in a sweltering room.

great

Location, wonderful! Close to everything!

No complaints!

Staff was exceptional caring. Lobby/bar/eating areas were pleasant.

The room air conditioning was a bit challenging to regulate regarding temperature and airflow. One side of the king bed received strong airflow with no way to redirect/adjust.

Location

Room was mid, no adjustable shower head, a/c blew on one bed only. TV menu and interaction was difficult. Refrigerator was so loud that the previous tenant unplugged it.

Location to venue

Ice machine only on 1 floor. Refrigerator in bathroom area No microwave in room No free continental breakfast fir guest

The location of this hotel was AMAZING!!!! It was only a 3 minute drive to the event that I was attending, as well as close to the lots of shopping and restaurants. I would definitely stay here again!

N/A

Property was nice and well kept.

Many things, one of them being the service that I received as an amputee. I had reserved a room, and despite me showing them my ADA accommodation email I received from them, they said they didn't have an ADA room for me, and blamed it on the 'third party'

The staff was friendly and my bed was comfy.

These hotels seem dirty because of the colors they choose. They want to look trendy but they make you feel dirty.

Location

Our third trip…. All of the shower doors let water go all over the floor. Needs to be fixed! You can heat toilets flush from all over the building Hear them all night all night!

I didn't do breakfast cuz of pricing. location was good I got breakfast for a good price elsewhere

The place smell like urine. things are out of order. should have more than one ice machine.

It was a really comfy and clean room. The water was really hot.

The shower made alot of water. I do wish there was more lighting in the room.

Friendly staff

Comfortable bed, helpful and nice staff, cool room layout.

The beds and pillows were amazing! Fresh linens every day was a plus!!

There wasn’t anything I didn’t like!

Accessibility, stuff courteous and kind. Room kind of small but comfortable

We found 2 small roaches in our bed.

The personal was very helpful

A lot of Spanish speakers that didn’t understand or just didn’t want to speak

Everything

Amazing property!

Location and the nice young lady that works in the morning at the front desk was very sweet.

The room still had a dirty sanitary napkin in the trash. There was loud noises that we heard each night, and There was a guy that works at the front desk that was rude (I don't know his name, but he works the evening shift). The food menu was horrible. We asked housekeeping not to come in the room, but they still did.

This was our first time here at this hotel and we absolutely loved and enjoyed our stay. This was mine and my husband 2 day getaway from parent and work life. Everything like shopping and eating places was all near by we actually didn’t stay in the room very often…. And the staff were very nice and helpful. This has to be my favorite hotels so far, we will definitely be back

If you want house keeping to wake you up at 9am, then this is the place for you. Also, the pictures don't really match the current condition of the property. Modern updates, yes but visible wear and tear

Bed was comfortable

Excellent room, great stay.

Great locations

Room was comfy and clean. Great location. Price was great also.

The staff are just not happy people. Robots. The girl at the desk when we checked out was not friendly at all. Just pointed her finger at the desk and ordered me to go to where she was at. All I was doing was handing her my key card but she couldn't even take it from even though she was standing right there. She never said hello, good morning, how was your stay.... Absolutely nothing. Rude. But when some people came out of the kitchen, her whole personality changed and she was greeting them and super friendly. So she's super friendly to the people that work there but not to your guest? You should have her cleaning rooms where she doesn't have to see anybody or talk to anybody because she obviously doesn't like customer service. She shouldn't be the face of your business. The guy when I checked in was okay. Not overly friendly but he did his job. The guy that was there the next day was not friendly either. Didn't say hello, didn't say anything to us at all. Acted like we were bothering him. Your place would be a great place if you would put the right people in place. Also, the blinds in your room are horrible! We couldn't get them open for anything. Only one was barely open when we got in. So we have to be without sunlight coming in the whole time.

pretty nice ngl.. hotel lobby was really cute and new, i liked the vibe.

The front desk staff was incredibly friendly and always greeted everyone upon entry and exit. My three day stay was peaceful and the rooms were very clean. The pool area was not as nice as I hoped. The pool area furniture was pre-worn out. The pool was super small, but it was a pool. Definitely would stay again.

The rooms and service were perfect and staff was welcoming!

Good place, clean, everything you need

Staff was amazing

N/A

It was great

Very bad customer service at the front desk. Rooms are very small. False advertising on the hotel. Room needed pest control services.

Overall the property is nice but look deeper and it needs some work, also the bathroom was not properly cleaned ie the toilet still has eww stains on it and the floors need to be streamed cleaned, also the elevator needs a quicker response time.

Love it! I'll be back!

Nice place

Perfect as always

The staff were amazing!!!!! The carpets have a smell and my tv in my room did not work.

Convenient location,nice comfortable hotel

Requested late, check out, but was bamboozled into joining the Bonvoy program.agreed to do it but computer system would not allow. It was kind of annoying.

It was great

Everyone was friendly and helpful.

Second Elevator not working which caused wait time.

Stayed here after a wedding with the wedding party. Just what I needed.

The elevator, lobby air conditioner or coffee machine at main floor didn’t work. Also staff didn’t even care, acted like doing us a favor.

First time at an ALoft. Love it. It’s got good energy and a positive, colorful atmosphere. The rooms are well appointed and offer all you need in a practical layout. BTW, I’m over 65, so don’t think it’s just for the younger crowd.

There were a lot of things broken. But the staff was all great , especially Tanya. Our room’s air conditioner was broken and leaking, so we changed rooms. Okay, that happens. But one of two elevators was out of service. One coffee machine in the lobby was out of service. One toilet in the lobby bathroom was out of service. The new bartender was friendly.

Walki my in you just notice it’s a very clean establishment. The lobby was gorgeous and very well kept the young man who checked me in was so sweet and professional and answered all my questions. Definitely staying at this hotel again.

Bed sheets and pillow cases had a weird smell. Requested for them to be changed at the front desk, housekeeping showed up almost an hour later. Pool was kind of dirty, full of small dead bugs. Front desk staff was decent but could’ve been much better. Overall, price did not match the service or the quality of the place.

The store upfront is helpful, rooms are large and staff is friendly.

Easy, fast check-in. My room was ready early which really helped me out. Moncia at the front desk was friendly and helpful during my stay.

Perfect!!

Their property where the hotel sits it's excellent great way to be in and out quickly and not too far away from shopping centers. Monica was one of a kind great praise for her front desk clerk..❣️😊 you really made the stay excellent for me and my daughter Will be highly recommended for travelers coming and going.

Clean room. We liked the wall that divided the entrance from where the bed was placed. At night, this blocked the light entering from under the entrance door. We had a wonderful night's sleep.

It was quiet and clean

Everything was good

Clean rooms and it has a bar onsite

Staff was super friendly! The hotel and room was very clean!

Property was great and the people working were very helpful.

Welcoming staff answered questions about the events and dining options. We will certainly come stay on another visit to Frisco area.

Aloft is our go to hotel. Clean has a nice vibe an atmosphere and staff is always courteous and helpful.

The rooms were a bit small, no microwave. But over it was a good experience.