Aguas de Ibiza by NCalma Hotels

La ubicación El desayuno y el Personal del desayuno

El sistema de luces y AC es un desastre El personal de recepción no es muy amable.

De rooftop. En wat een super service door het personeel ! Met name Antonio was een superhost . Alle complimenten !

Toch wel wat Achterstallig onderhoud . Badkamer en de afwerking op de rooftop met name. Viel wel Wat tegen als ik het afzet nr de prijs die we moesten betalen

airco werkte niet. receptie wilde wel meewerken maar chef van de receptie was op geen enkele manier bereid om iets te doen aan het probleem van de niet werkende airco in de kamer. Het was meer dan 30graden daardoor op de kamer. Daarnaast zitten we nog steeds te wachten op een terugbetaling van kosten die we hebben moeten maken voor het reinigen van kleding nadat een ober een vol glas sangria over een van ons had gegooid.

Nous avons passé un excellent sejour , La suite était exceptionnelle Et le personnel très professionnel et accueillant, et efficace. A moins de 30 minutes en voiture de la vieille ville d evissa Marche hippie a 10 minutes

Les oreillers

We left a bad review due the the non functioning air conditioning, they had agreed to refund us for 1 night stay when we checked out, we waited months for this and it never came. So, we left a negative review, they have since been in contact asking ask to remove the review in exchange for processing the agreed refund (this was agreed originally with no terms attached). I would not book to stay here, as they seem to be bribing people to remove any negative reviews, so the online reviews cannot be trusted. There are plenty of other lovely hotels in the area.

Love this family hotel! Service is great!

Desayuno muy completo Habitación espaciosa Piscina del rooftop perfecta Restaurante peruano muy recomendable Spa precioso y los masajes geniales

Great hotel , great location and great spa

Everything was good a few touch ups of paint and replacement wear and tir on the Sun deck would be nice But overall great

The room was big and super comfortable, the pool was very nice and the pool area too

The first night we didn’t had air conditioning and the elevator wasn’t working. The food delicious but not good service in the breakfast. We change room that was nice but I already unpacked so was a little lost of time.

Colazione ottima, prodotti diversi e sempre freschi. posizione tranquilla con tutti i servizi nelle vicinanze.

a mio parere per essere classificato come 5 stelle, l'hotel ha bisogno di una ristrutturazione; molti ambienti necessitano di una manutenzione importante

Nothing

Ac not work, wifi weak, windows not closed 100% so hot air coming to the room + not ac working Calling at anytime no response from reception Bad Location Never reapete again

Beautiful, great location and no complaints at all!

Nice if the spa opened a little earlier.

Удобное расположение прям у набережной, несколько бассейнов на любой вкус. Бар на террасе с великолепным видом. Приятный персонал.

По утрам на завтрак периодически выстраивалась очередь, чтоб зайти в ресторан, тк не хватало столов. На данный момент напротив отеля идет большая стройка и некоторые номера смотрят как раз в эту сторону

We hadden een standaard kamer geboekt en hebben een upgrade gekregen naar een suite. GEWELDIG !!

Cocktails aan de bar heel prijzig

La décoration , le confort et l’emplacement

Tous les interupteurs de la chambre . Extrêmement nombreux luniere / fermeture automatique des rideaux ..il fallait parfois chercher .. juste un détail

Quarto espaçoso e ótimo pequeno almoço.

Nada.

The hotel is stunning from the moment you walk into the lobby. The staff do a great job of taking care of you from the moment you walk in. The rooms and balconies are spacious and peaceful and having access to the spa was amazing.

Nothing to note - everything was incredible

Tuvimos una estancia genial, el personal no puede ser más agradable, en los restaurantes se come fenomenal ,y en el bufet para el desyuno hay mucha variedas. la habitacion era amplia y bonita, las camas muy comodas , estaba todo muy limpio.. Esta ubicado en una zona tranquila.

Me gusto todo.

The Location of the Hotel, the personal breakfast selection

The buffet breakfast was always cold

Great staff, very helpfull. Family friendly. breakfast was great.

the pool temperature was too warm. not sure if it was the heat or the chiller wasn't working properly

Really nice property and a good location

Starting to feel a little tired

Como siempre una estancia fabulosa. Todo el personal excepcional, especial mención para Yaiza Baños que hizo que nuestra estancia fuera sublime. Gracias también a Inma y Jesús que nos hicieron sentir como en casa. Gracias a todos!

Le spa

Les travaux en face de l'hôtel

Pas trop mal placé

Très décevant – pas à la hauteur du prix Nous avons payé près de 3 000 € pour 4 jours à Aguas de Ibiza et l’expérience n’a absolument pas été à la hauteur d’un établissement de ce standing. Odeur de moisissure dans la chambre, petit-déjeuner non réapprovisionné dès 10h30 et surtout de nombreux appels au service technique. On nous a promis à plusieurs reprises un changement de chambre et une compensation, sans véritable solution satisfaisante. Nous avons perdu beaucoup de temps pendant nos vacances à réclamer et attendre des solutions. Nous avons conservé les preuves de nos démarches. Après réclamation auprès de Booking.com, seulement 400 € de compensation nous ont été proposés, malgré le prix du séjour et tous les désagréments rencontrés. Une grosse déception. À ce tarif, nous attendions un tout autre niveau de service.

Le personnel tout le monde est très gentil Vraiment le personnel est au petit soin, tout le monde sans exception - la qualité de l’accueil et des services. L’hôtel a de très belles prestations pour une famille - des espaces adultes et des espaces enfants séparés et des espaces pour les familles tout y est !

L’hôtel est propre, j’améliorerais un peu le nettoyage des chambres elles sont propres mais méritent d’être un peu plus soignées dans le nettoyage des salles de bain et sanitaires

EN PRIMER LUGAR, EL DESAYUNO FUE UN DESASTRE AL TENER QUE ESPERAR MAS DE 1 HORA EN QUE NOS DIERAN UNA MESA UNO DE LOS DÍAS, CUANDO TENIAN UNA PARTE DE LA TERRAZA CERRADA… Y ERA UN 18 DE AGOSTO, ES DECIR EL PERSONAL DEBERÍA SER SUFICIENTEMENTE ESPABILADO PARA ABRIR ESA OTRA TERRAZA LOS DEMÁS DIAS LA MEDIA FUERON ENTRE 10-15 MINUTOS (LA CALIDAD DE LOS ALIMENTOS FUE CORRECTA) LIMPIEZA DE HABITACIONES NO MUY BUENA EL PERSONAL DEL HOTEL NO NOS DIO EL CHECK IN HASTA LAS 17:00 Y POR QUE FUI A PREGUNTAR VARIAS VECES… EL RESTAURANTE O BAR, NO TIENE PERSONAL MUY CALIFICADO Y HACÍA MUCHO CALOR EN EL SALÓN NADIE NOS ENSEÑÓ EL HOTEL, NI LAS INSTALACIONES, NI COMO SE LLAMA A RECEPCIÓN, NI COMO FUNCIONA NADA… EL AGUA CALIENTE DIO PROBLEMAS, EL TELEFONO NO FUNCIONABA, UNO DE LOS GRIFOS DEL LAVABO NO FUNCIONABA… EN FIN, DEJA MUCHO QUE DESEAR, YA QUE LO VENDEN COM 5* GRAN LUJO Y DUDO QUE TENGA MAS DE 4*

LIMPIEZA DE HABITACIONES NO MUY BUENA EL PERSONAL DEL HOTEL NO NOS DIO EL CHECK IN HASTA LAS 17:00 Y POR QUE FUI A PREGUNTAR VARIAS VECES… EL RESTAURANTE O BAR, NO TIENE PERSONAL MUY CALIFICADO Y HACÍA MUCHO CALOR EN EL SALÓN NADIE NOS ENSEÑÓ EL HOTEL, NI LAS INSTALACIONES, NI COMO SE LLAMA A RECEPCIÓN, NI COMO FUNCIONA NADA… EL AGUA CALIENTE DIO PROBLEMAS, EL TELEFONO NO FUNCIONABA, UNO DE LOS GRIFOS DEL LAVABO NO FUNCIONABA…

Staff top. Antonio e Veronicah molto professionali

La manutenzione della camera

Le rooftop

Hôtel pas bien dirigé

Great location, good food, friendly staff.

Great facilities for a family with children.

Staff struggled with simple things - not consistently four towels in the room, slow service at the pool bar - on one occasion we had to reorder lunch after 40 minutes of waiting as the order wasn’t passed to the kitchen.

Disponibilità e servizio.

Posizione e forse un po caro. Assenza di aria condizionata in tutta la struttura, solo nelle camere era disponibile. Il periodo era veramente caldo quindi si é sofferto per l'assenza dell'aria condizionata

Breakfast

Cleaning, AC, employées

La Conosco da tempo la posizione

Tutto, la stanza puzzava di fogna non funzionava aria condizionata lo staff non risponde mai al Telefono e quando gli chiedi qualcosa la fanno o male o si dimenticano di farla albergo decaduto totalmente.

Otroligt hotell med fantastisk personal! Helt fantastisk frukost!

La colazione super, un hotel comodo con molti servizi

the bedroom - the swimming pool on the rooftop

1. One evening, the valet left with our car keys. The time lost (45min.) tracking them down ruined a night out we'd spent weeks planning (during a 4-night stay in Ibiza). The hotel's only compensation? A glass of cheap sparkling wine. Shocking. Despite our repeated complaints, management, including the GM, treated the situation with complete indifference. The GM later reached out after our return promising a gesture, but nothing ever came of it. Unacceptable for a €500/night hotel. 2. the price is excessive (EUR 500/night) for what you get. We would not book there if we knew it was a room with view on a construction site.

room sizes, view from the room

power cuts during the night and alarms going off during the night, air con not working very well in the room meaning it was difficult to sleep with the weather being so hot, major water leak in room during the night meaning we had to change rooms with a young child during the night, 3 nights of no sleep. reported the water leak to staff but they said they couldnt do anything as they were the only night staff and no maintenance on call and no manager could be contacted,

Lo staff senza dubbio in assoluto. Gentilissimi, efficienti ed educatissimi

I bagni un po vintage e qualche servizio rotto che poi è stato riparato

Het is een mooi hotel, jammer dat er niet genoeg onderhoud gepleegd wordt. Over het algemeen is het heel vriendelijk personeel. Het was onze 2 de keer dat we hier zaten, maar denk niet meer dat we terug gaan.

Het is een heel mooi hotel echter moet wel echt iets aan gedaan worden voor deze prijs. De hostess aan ontbijt had er weinig zin in haar werk, verder was het ander personeel heel vriendelijk. Het zwembad heeft onderhoud nodig, liggen veel tegels los ,scheef of kapot. Dit kan zorgen voor gevaarlijke situaties.

We did run into a few issues during our stay — nothing I want to dwell on, because of how they were handled. Yaiza from the Guest Experience team was genuinely understanding, took our concerns seriously, and made things right without us having to push. That kind of response is rare and it’s what separates a good hotel from a great one. Cyril was also attentive and easy to deal with throughout. Any hotel can have a smooth stay when nothing goes wrong. What matters is what happens when something does — and Aguas de Ibiza got that part right. We’d absolutely come back. Thank you Yaiza for everything.

SPA was goed

Bedden enorm hard, Gordijnen konden niet helemaal dicht vanwege fout in rails. 2x gemeld, niet adequaat hersteld. Zwembad beneden matig. Geen 5 sterren waard.

The rooftop and the spa

Lage top Ambiente schön

Zimmer Richtung Baustelle Unsauberer liebloser Zimmer- und Roomservice Unfreundlich mit dem Umgang der Flugzeiten - nicht 5 Sterne Hotel würdig

An OK stay, but not a 5-star experience We stayed at Aguas de Ibiza for one night and, while there were some nice aspects to our stay, overall we didn’t feel the experience quite lived up to the hotel’s 5-star rating. Arrival was excellent. Antonio was extremely friendly, warm and welcoming and gave us a very positive first impression. Our room was clean and comfortable enough, although it felt rather tired in places and could benefit from some updating. The biggest issue was the air conditioning, which unfortunately wasn’t at all effective, particularly given how hot it was. We also experienced three power cuts during the night due to the rain, which resulted in multiple alarms going off. Obviously the weather and power cuts are beyond the hotel’s control, but it did make for quite a disrupted night. Breakfast was a mixed experience. There was a great selection at the buffet and the omelette we ordered from the à la carte menu was very nice. However, we didn’t find the hostess particularly welcoming. We were also surprised that we couldn’t order a coffee and instead had to queue for one of only two coffee machines, which resulted in quite a long wait. For a 5-star hotel, I would expect table-service coffee at breakfast. The pool area is nice, the virgin daiquiris were delicious. There were a couple of slightly odd service moments, though. We ordered olives twice and on both occasions they were cleared away after we had eaten only one or two. On a very hot day, we also asked the pool manager for an umbrella but were told no, despite there appearing to be umbrellas elsewhere that weren’t being used? Overall, it was an OK stay in a great location with some nice elements, particularly the warm welcome on arrival, the pool and the food selection.

As above

Absolutely beautiful hotel and incredible service! Overall great stay and fabulous staff. My encounters with Niki and Jo were both amazing, very professional and friendly service from start to finish would highly recommend. Oh and the Asian Shrimp Salad is a must.

Great food, hospitality, facilities, staff and location Thank you everyone for making our holiday wonderful

STAY AWAY. This hotel is not the fantasy they sell on their website and social media, it’s closer to nightmare. There is nothing "Grand Luxe" about it. It definitely should NOT be a Leading Hotels of the World member. The hotel may have been 5 stars at one point, but it is way past its prime days. CONDITION OF HOTEL & ROOMS: Clearly poorly constructed, the hotel was not going to look good for long without serious maintenance program which is clearly not being implemented. Plastic is cracked faded and broken. Wood is splintered, chipped and used. Metal is scratched and rusted. Tile is cracked. Lights are burnt. Ceiling in hallway has water damage repair that was never fully completed. Furniture in the rooms is old, worn and low quality. We didn't even have a head board. Moldings have separated from the wall. We were in the 3rd highest category suite and there was no floor or desk lamp and didn't even have a desk chair. It was a bench you could injure yourself on if you didn’t sit exactly in the middle. The overly complicated light controls are jammed and do not work properly. Missing pillow on the couch. walk in closet light would not turn off. Mechanical shades opened and closed on their own. No charging outlets or available electricity outlets near the beds. Rooftop pool is supposed to be adults only - kids playing with a ball. The pool is not chilled and the “water feature pool” is a little dirty. Uneven wood planks makes it difficult to safely walk on the deck. Splintered wood along the edges of the pool. SERVICE LEVEL: I asked the roof top bar tender if there was a pool attendant for towels and chairs - he looked at me like I was an alien… this is supposed to be a 5 star hotel? I would not recommend it, nor stay here again. Run away. The whole place is being run by 20 year olds. One employee even told me that it was his first and last season working at the hotel because of poor management. I didn’t see one adult. They are friendly and try, but it’s just not 5 star professional service. Emailed concierge twice about restaurants several weeks before arriving - never received a response. I called the concierge during our stay to ask if he could attempt to modify an existing reservation that I made, and instead of saying “sure, I can look up the restaurant and call them on your behalf”, he said “I have no idea about this restaurant, sorry”. After complaints via e-mail, the Experience Manager offered a complimentary night our next stay, but didn't offer further solution when I declined her offer. During high season on a Friday evening they had no one monitoring the taxi line and guests were arguing about who had the next taxi. Even a chalk board would solve this issue. UNRELIABLE UTILITIES: The power was intermittent often times, and every time the power went out, the AC reset, so we got back to a hot room several times. All throughout our stay the hotel was having issues with their AC while it was 34°C / 93°F outside. One night the cold air stopped altogether around 11PM and only resumed around 5AM. The 3rd day the plumbing started malfunctioning. Fluctuating extreme hot & cold water made it very difficult to shower. False fire alarms going off. All this his during a 3 day stay. Just horrible. I'm sure the Melia across the street would have been better. If you're a world traveler used to true 5 star everything, do not stay here.

Before you read this, do pay attention to the other recent 1 and 2 star reviews they absolutely highlight the shambles this hotel is in. It’s your holiday so do make a wise decision. Stayed for 3 nights. Upon check-in you could feel the lobby of the hotel is not cool at all highlighting the infective Aircon. Room - We spent our first night in a hot corner room (131) with faulty air conditioning which didn’t cool the room. Horrible first night. We complained about it as soon as we first entered the room we mentioned to the bell boy that the room is unusually hot and were told it was due to as its a corner room and curtains have been open and it faces the sun and it should cool down soon. We closed all the curtains and fast forward 45 mins the room was just not cooling and the internal thermostat was at 35c. We called and were told someone from maintenance will attend. Another 30-40 mins pass no one attends another call to Front Desk to be told to wait another 15+ minutes. The technician finally attended and found the balcony door is not correctly locked. We didn’t open or use the balcony even for a second so likely it would have been like this since last guest stayed or since housekeeping did the room, who should have definitely noticed. The safe in the room didn’t lock. You put in your code and then it goes to locked followed by unlocked. Tried a few times but it didn’t work. Housekeeping here is another issue more on it later. Another hour passes, and the room becomes slightly better albeit still hot. We stepped out of the hotel for 4-5 hours in the hope of returning to a nice cool room, but no, the room was still warm we again called front desk, they said someone will attend. It was past 11PM by then and we were tired after a long day of travel, so tried to just sleep through the night and kept waking up due to sub optimal room temperature The following day, we approached front desk asking to speak to a manager as the staff throughout have shown lack of skills in managing the situation. We spoke to Sophia from guest experience who was kind of enough to inspect the room and accept the faulty air-conditioning and changed our room with working air-conditioning. We thought that was the end of it, but no, we were destined to experience the state of poor maintenance through out the property starting with, when we wanted to place a room service order, the phone in the room didn't work. There are 2 phones, 1 in the bed and other in bath, to our shock neither of them worked, so no way to complaint to anyone about issues experienced and no way to get some food in the room so went down to lobby to place the order. The smart TV could not be connected to room wifi so couldn’t use any of the apps nor we could cast as both the TV and phone had to be connected to the same dedicated room wifi network which never worked during our stay. Bath - The drain cover of the shower was open. Photo attached. This is absolutely unacceptable I don’t know what their housekeeping staff, supervisor and executive housekeeper (assuming they have one) are doing? How can a room with open drain cover be let out to customer is beyond me. The towel handle near the bidet was broken and that broken piece was kept right there in the toilet section. The shower floor was very rough on the edges due to poor maintenance and caused a bruise to my spouse. Service - The service is extremely slow, lousy with inattentive staff who tend to forget orders and requests. Requesed room service for tabasco sauce with food, but never received, placed an egg order at breakfast, didn’t arrive for 15-20mins on follow-up were told what did we order again as they forget so placed so need to know the order again. Later, ordered pancakes, didnt show-up for 15mins on follow-up were asked can we please repeat our order they are cooking it now. 2nd Room service order which was made via lobby phone asked for burger with no tomato but came with tomato. My god, what is going on with this property? Stale fruit - 2 of 3/4 melon type served in the breakfast were giving of smell and were stale. Informed the staff on duty and were told they will let kitchen know. This was an absolutely horrible stay. I don’t want to speculate on what may be causing this? Lack of funding, cost cutting etc etc but no one in the world one would expect the experience we got from a 5 star SLH hotel. Someone please remind them L stands for Luxury. The hotel’s 5 star & SLH accreditation needs to be reviewed and challenged. Filed a complaint with Hilton Diamond and SLH. I’m still astonished that this hotel is part of SLH! TLDR - don’t stay here.

Gorgeous breakfast but construction right outside our window ruined our view and started at 7am every morning including weekends so it was impossible to sleep.

Service at the bars was slow, no notifications about construction on site so we could amend or change our plans.

Air conditioning didn’t work

"Extremely poor organization and communication. We checked in around 1:30 PM and were told the room would be ready in 20 minutes. At 3:10 PM, they told us another 20 minutes. We finally got the room at 4:30 PM, an hour and a half past the official 3:00 PM check-in time.Once inside, the third bed for our 9-year-old son was not made. We requested it, and they promised someone would come in 5 minutes. At 8:00 PM, the bed was still not ready. We complained again, were promised another 5 minutes, and left for dinner. When we returned at 11:30 PM, the bed was still not made. Unacceptable service."

Super vriendelijke medewerkers, een prachtig en rustig rooftop terras met zwembad en heerlijk uitgebreid ontbijt!

De locatie

Vies en achterstallig onderhoud! En roomservice of receptie telefonisch slecht of niet bereikbaar

Lovely hotel, big spaces, beautiful big rooms, friendly staff. Great location in the marina close to restaurants etc. The adult only roof top pools and bar area were great during the day and cocktails at the Pisco bar of an evening.

Although staff were friendly, the service wasn’t what we expected for a five star hotel. The rooftop pool doesn’t open until 11am either, which was surprising and meant taking up space at the family pool and relocating part way through the day.

Zeer vriendelijk ontvangst, zag er verder allemaal erg netjes uit. Mooie kamers, perfecte locatie Om Eularia te ontdekken. Waren er nu maar voor 2 nachten, maar gaan komend jaar terug voor een week. Ontbijt zowel buffet als a la carte te bestellen. Nog niet vaak gezien zo.

Dat we er maar 2 dagen waren.

Sehr stylische und schöne Pools und Gartenanlage. Freundliches Personal. Alles in gutem Zustand. Toller Ausblick vom Rooftop.

Die Lage und der SPA Bereich sind sehr gut. Viele abwechslungsreiche Becken. Wenige Minuten bis zu allen Restaurants und zum Hafen. Taxis Station sehr nah und daher auch sehr schnell verfügbar. Personal immer freundlich und hilfsbereit. Wir hatten eine Eck Suite gebucht für 3 Personen. Würden es nicht empfehlen zu dritt zu kommen. Das Sofa ist zum schlafen nicht so bequem, ansonsten war das Zimmer top.

Dringende Renovierungen sind überall notwendig. Beide Poolbereiche, sowie Zimmer und SPA haben diverse kleinere Mängel. Kaputte Wände, kaputte fließen oder beschädigtes Holz. Nichts gravierendes, aber deutliches potenzial ist vorhanden. Ein großes Manko: jeden Tag zwischen 6 und 8 Uhr hat die Straßenreinigung an einem Hydrant Wasser aufgefüllt. Dies war sehr laut und ein ausschlafen nicht möglich.

A terrible experience. During Ibiza’s intense heatwave, the A/C wasn’t working. WE WERE BAKING. Instead of coming back to your supposed 5-star hotel (with 5-star prices) and being welcomed by a fresh, cool room, it was hotter than outside. Our 4-year old *literally* woke up in the middle of the night from heat crying until we put her in front a janky fan that the hotel staff gave us. The staff was great, they were doing their best, but more than one staff member informed us that their hands are tied and couldn’t help us. I never experienced this before, but more than once hotel staff encouraged us to leave the hotel and go somewhere else. From what we’ve been able to gather, the hotel was great a decade ago, and the ownership no longer invests any money and it’s gone down the drain in the past few years. The hotel was dirty, the finishes were not nice, the hotel looked aged, the view sucked, the pool felt like a jacuzzi, the design was lackluster. We got the hell out of there as fast as we could. Had an absolutely wonderful experience at the ME hotel.

We had a lovely holiday at the hotel but had an extremely bad experience since we got back! We settled the bill in full for additional restaurant/bar use on check out. However, I found a random €47 charge on my current account from the hotel when I returned home with no email or explanation. When I called, they said it was for the mini bar use on the last day. Now we never used the mini bar the whole holiday and checked out at lunchtime (in fact we had lunch/ soft drinks at the hotel) and the receptionist apologised and said they would refund it. I have now rang 3 times, each time they have said they would refund it but haven't and have sent 3 emails which are unanswered. I know it is not a lot of money but it is the principle of people taking money out of your current account without notice or permission. Especially as we spent a lot on the holiday and the additional bar items I have now contacted Jet2... really poor

L’attenzione per le necessità degli ospiti e l’accoglienza. La camera molto bella e ampia.

La vista della camera, sull’ingresso e non sulla piscina.

De locatie is een top locatie aan de haven. Receptie personeel is heel vriendelijk. Bediening is een stuk minder beleefd. Verder is het ontbijt gewoon prima maar mag de glutenvrije gedeelte wel wat uitgebreider.

De bediening op het dakterras en bij het zwembad zijn aan vervanging toe. Verder was ons hotelkamer goed en de schoonmaaksters super behulpzaam. Enkel merk je wel dat er een aantal dingen gedateerd zijn en aan vervanging nodig is.

Room smells really bad, like mold or dirty at conditioning. Also, dirty floor, full of sand from previous occupants. Room phone not working. No solution given by the hotel since “the hotel is full. Construction works in front of the hotel, noise in the morning. My advice: RUN AWAY FROM THIS HOTEL!!!!

Esteban and Silvia are the best

Luogo, servizi, camera e pulizia

Staf non sempre presente

Slechste service irritante werkers

Kevin bonito was the best !!

We hadden de cloud 9 suite en die was groot maar kleiner dan verwacht . Prima kamer maar voor de prijs had ik meer verwacht . Rooftop was uitstekend

Airco deed t niet goed , ging niet lager dan 20,5 en dat was zeer vervelend en storend

Gutes Frühstück und freundliches Personal

Das Zimmer riecht muffig und nach Schimmel. Leistung passt nicht. Fitnessbereich schmutzig und heruntergekommen. Liegen schmutzig:

Tout

Big rooms

AC not cooling enough

Bon emplacement à quelques minutes à pied du centre de Santa Eularia et joli rooftoop pour profiter d’un verre.

Pas de climatisation qui fonctionne, l’électronique dans les chambres était défectueux, ménage mal fait (encore du sable partout et des cheveux), service à la piscine déplorable, personnel pas du tout attentif aux clients et les abords de la piscine sont négligés ce qui est très dommage !

This hotel is really bad. AC doesn’t work. Water dripping from roof. Very bad staff that ignores your requests. Nobody answers the phone. Rooms not ready at check-in time. I’m not sure what more there is to say. This hotel is grossly overpriced. This is a budget hotel at luxury prices.

So day one. Reception were very friendly and accomadating and saw no sign of poor customer service as has been mentioned before. The hotel is clean. Tidy. Well spaced out and the pool area looks great and not too busy at all.. I do need to talk prices. Now I knew breakfast was not included in the price. (We paid just short of 4k for 2 adults a 10 year old and a 14 year old for a week). We rang the hotel prior to arrival and were told it was 40 euros per person per day. Steep. Very steep however. Kids eat free!!! So 20 euros each. That i could live with. However. And a big however it turns out kids dont eat free. Its 40 euros each. Per day. EACH. !!!! PER DAY. 160 euros a day. For breakfast. Its more expensive than the steak that was on offer at lunch !!!! A day !!!!! Anyway. Suns out and its holiday so im off to buy a box of cereal

I've stayed repeatedly at this hotel over the years. The rooms are great, the reception staff (shout out to Jennifer) are really helpful, the staff at breakfast are wonderful. There's 2 pools with very different vibes and it's an easy walk into town. The breakfast is extensive. The seaview rooms have an amazing view. Despite being a lively hotel, the rooms are quiet and it's peaceful.

If I'm being picky, the staff around the pool could be more responsive-asking whether you'd like a drink, replacing towels when they ran out.

Beautifully located, quietly elegant, and genuinely well run. Bright, well-designed rooms, a rooftop pool with one of the best views on this side of the island, and a level of cleanliness and service you don’t always get at this price point. But what made the stay memorable was Alessandro at reception. He anticipates rather than reacts. Every request was handled before it became a problem, every recommendation actually suited us, and nothing ever seemed like an effort. Warm, calm, completely present. He is the reason this hotel felt personal rather than just pleasant. You can renovate a hotel. You can’t replace people like Alessandro. Highly recommended. We’ll be back.

Nuestra estancia de una semana en este hotel fue, en líneas generales, buena. Tratándose de un hotel con un precio aproximado de 650 € por noche en Ibiza, esperábamos que algunos detalles básicos y la capacidad de resolución estuvieran más a la altura desde el primer momento. Hubo varias incidencias que, aunque finalmente se solucionaron, tardaron más de lo que consideramos adecuado para un establecimiento de esta categoría. Dicho esto, también creemos que es importante destacar a las personas que realmente marcaron la diferencia durante nuestra estancia. Queremos agradecer especialmente a Yaiza, del departamento de Guest Experience, por su profesionalidad, implicación y atención; a Wafa (u Oafa), del equipo de limpieza, siempre amable y haciendo un excelente trabajo; al equipo de valets, que en todo momento fue atento, educado y servicial; y a Alex, el barman de la piscina de la azotea, por su trato cercano, simpatía y excelente servicio. En definitiva, es un hotel con mucho potencial y un gran equipo humano, pero creemos que debe mejorar la rapidez y la gestión de determinadas incidencias para que la experiencia esté realmente a la altura del precio que se paga.

El aire acondicionado debería de funcionar con mas potencia ya que en nuestro caso se sentía insuficiente. La rapidez cuando se piden cosas como una plancha de ropa por ejemplo o un arreglo por algún desperfecto o simplemente unas toallas, junto con el trato y la profesionalidad al responder en caso de no poder solucionarlo al momento.

Really nice quality with good facilities in an excellent location. Recommend going for a corner suite overlooking marina. Make sure you eat at the Peruvian restaurant on the 5th floor.

Very little

The spa was good. The pool and area was good. Breakfast was ok but not in any way as good as other 5 star hotels. Reception staff such as Gabriel were really excellent- cannot say the same about any others....

helpfulness of staff at reception breakfast aircon dodgy didnt know there was a spa until 30 mins before departure as not been told anything about facilities and not even on website about hot/cold plunge etc

We recently stayed at Aguas de Ibiza with our family and unfortunately the experience fell significantly short of what we would expect from a hotel marketed as 5 star. We had booked two rooms for three nights and encountered serious issues with both. Room 230 had very poor WiFi connectivity and the air conditioning was largely ineffective, leaving the room uncomfortably warm. The room was also dusty and did not feel properly cleaned. There was a very large television installed, but it was not connected to any service or device, so it served no practical purpose and simply took up space. Room 414 presented even more concerning problems. The room had a strong, unpleasant and mouldy odor, and there was water visibly dripping through the ceiling. The bathroom was in poor condition, with black mould and clear signs that it had not been cleaned to an acceptable standard. This room was also uncomfortably hot. I raised these issues with the hotel at 9 a.m. on the first morning. Despite doing so, nobody followed up with us or appeared to take any meaningful steps to address the problems. It was only after making multiple further complaints that we were eventually moved to another room, and this was only for the final 24 hours of our stay. Service levels were also disappointing. The concierge contacted us proactively, and we requested assistance with a restaurant booking. No confirmation or response was provided. I followed up directly at reception, yet still received no outcome or communication. While individual members of staff were consistently polite, there appeared to be no effective process or empowerment to resolve guest issues. It is worth noting that the last room we stayed in was of a much better standard, which suggests that some rooms are acceptable while others are clearly not fit for purpose. However, given the overall experience across multiple rooms and the lack of timely resolution, this does not restore confidence. Given the premium pricing and 5 star positioning of Aguas de Ibiza, the standard of accommodation and service we received was wholly inadequate. As a final step, I contacted the Chief Operating Officer of the Ncalma Group and General Manager of the hotel, Mr. Toni Solivellas, to share this feedback directly. Unfortunately, I received no response, which only reinforces the impression that guest concerns are not being treated with the seriousness they merit.

Piscina, desayuno, habitación

Heerlijk zwembad, fijne ligbedden, fantastische hotelkamer voorzien van alle faciliteiten, handdoeken en chocolaatjes en water (extra) rond 18 uur. Zeer hygiënisch. Fantastisch restaurant voor lunch (jammer dat de fauteuils weggehaald zijn). Heerlijk en ruime keuze aan ontbijt. Geweldig restaurant op de rooftop! Attente medewerkers ♡

Loved the location, very clean and well maintained

Some of the hospitality staff were abrupt and rude

Located by the marina where there are some excellent restaurants

The hotel felt a bit tired and the reception staff didn't seem to care that much

Everything

Nothing

The hotel room was amazing - beautiful decor and very well thought out. The overall hotel was a very nice and the facilities were great. The hotel rooftop pool, bar & resturant were amazing with great views from every table.

Parasols not sturdy and would eityher fall over or be leaning to one side constantly.

La colazione

Pulizia delle camere completamente assente ( camera piena di formiche e con odore di fogna prove interne dalla doccia ) In più ci hanno perso le valigie per un intero pomeriggio e le hanno ridate la sera alle ore 22 facendoci annullare anche una cena

Walkable from lots of nice restaurants in the evening. Nice cabanas by the pool, which was lovely for our family (though a shortage of umbrellas when cabanas are unavailable, which is not ideal with young kids). The rooftop was nice, as was the rooftop restaurant and food. Nice fresh fruit selection at breakfast. The kids club was nice and our daughter enjoyed the crafts.

The rooms were not set up for families (no bathtub, no proper sink to wash bottles or laundry). The service was overall ok but the people who let us down really ruined it for us (especially one actively unfriendly waitress, but also a “concierge” who texted us ahead of our trip to say he’d be there to help with whatever we needed, and then never responded to texts, very slow service by the pool). We did not love that tips were included in everything we bought, and then we got poor service (with a line for us to leave an extra tip!). Everything was over priced for what it was, and would recommend just going out to one of the many lovely restaurants close-by for better quality and price). Both treadmills in the gym stopped working mid-run every single time my husband or I used them during our stay (despite us letting staff know each time that the machine malfunctioned).

We are currently staying at this hotel and, unfortunately, our experience has been extremely disappointing, particularly given the price of £450 per night and its 5 star rating. We arrived at 12 noon and were told our upgraded room would not be ready until 3pm. While delays can happen, the real problems began once we entered the room. It was immediately obvious that the air conditioning was not working properly. There was no noticeable cool air coming from the unit and the room felt uncomfortably warm. After repeatedly calling reception, we waited 2 hours and 5 minutes for an engineer to arrive. He measured the room temperature at 26°C and the air conditioning unit at 20°C before explaining that 20°C was the lowest temperature the system could achieve. Despite this, there was no discernible airflow and the room remained at 26°C. We returned to reception and explained that, for a hotel charging £450 per night, this was simply unacceptable. We requested either a room with functioning air conditioning or a full refund so we could move elsewhere. We were told to contact Booking.com. After spending more than an hour on the phone, being cut off multiple times and eventually speaking to an adviser, we were informed that Booking.com could only mediate and that any refund required the hotel’s agreement. Booking.com contacted the hotel on our behalf, but after another 30 minute wait we were told there were no alternative rooms available and the manager had gone home for the evening. We were advised to wait until the following morning. By this point, over 4 hours of the first day of our 4 day holiday had been spent trying to resolve an issue that should never have existed in a hotel of this standard. We were left with no solution, no manager available to make a decision, no alternative room, and no option to leave without paying for another hotel ourselves. It is difficult to understand how a hotel of this size has no manager available to deal with serious customer issues for such a significant part of the day. A 5 star hotel should be judged not only by its facilities but by how it responds when things go wrong. On this occasion, the customer service has fallen far short of expectations.

Good hardware, but poorly operated. Nice amenities and decent room design, yet significant maintenance issues, visible wear and stains, and a recurring damp, musty smell throughout parts of the property created an overall tired feel. What stood out most, however, was the consistently inefficient service. Check-in was slow and disorganised, breakfast service lacked attentiveness and coordination, and check-out was surprisingly cumbersome. The gap between the hotel’s ambitions and the actual guest experience is noticeable. A property that likely impressed much more a decade ago than it does today.

Modern, tasteful, great breakfast selection, comfortable rooms, Diptyque products.

Nothing

Heerlijke kamers

Reinigungskräfte machen einen guten Job.

Personal z.T. nichts für ein 5-Sterne-Ressort. Servicekräfte z.T. unfreundlich und überfordert. Hotel als solches hat die besten Zeiten hinter sich und befindet sich inmitten von Baustellen, Vorsicht hier auch vor Baulärm. Wir hatten zudem Schimmel im Bad, der schon länger vorhanden war und keinem auffiel. Guest Management unprofessionell. Frühstück kein 5-Sterne-Erlebnis. Diskussionen mit den Kellnern am Pool da der QR-Code mit dem Menü andere Preise aufwies als die haptisxje Variante, die teurer war, man zwang und die teueren Preise zu bezahlen, räumte aber ein, dass die QR-Codes an den Tisch veraltet sind, wurden aber nie dennoch nicht entfernt. Alles in allem würden wir jedem empfehlen sich zweimal zu überlegen dort zu übernachten, da die Bilder auf Booking nicht der Unterkunft entsprechen. Lustig ist auch, dass Urlauber in solch einem Ressort schon morgens alle Liegen mit ihren Handtüchern reservieren.

Terrible experience Building work surrounding the whole hotel. Cranes, diggers, dust and roadworks. Upgraded room on booking and view was a building site. Offer to upgrade at additional cost, but view not much better and could still hear the noise. Sunbathing / relaxing around the pool and the noise of the construction and drilling was v.loud. Hotel itself is nice and one area has had a full modernisation, the other side is a bit tired. Breakfast good and spa included in our stay. I can’t really say much else as the noise and construction work has ruined our stay. Jet2 advised they leaving nothing about it, and the hotel staff stating they knew all about it. Many phones calls of complaints and nothing resolved. I wouldn’t book this hotel until October when the building works are due to complete.

The staff and the overall service have been extraordinary! We especially enjoyed availability of a concierge who helped us book all the best places around the island. Briekfast was extraordinary!

The place is very family oriented, a bit further away from all the active Ibiza Life.

I liked the facilities but everything was very tired and needed refurbishing given the rating of the hotel and how much we paid.

It didn’t look like the photos anymore. We also mentioned on booking and on arrival that it was our honeymoon and none of the staff did anything to celebrate this. A simple note in the room or a complimentary drink would have been nice. The attention to detail overall was poor.

Todo, es alucinante. Especialmente el personal!

Beautiful quieter location. Close to lots of shops and restaurants. Incredible rooftop bar restaurant and pool

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