Mondrian South Beach

מלון ישן מלוכלך שבור דלת של החדר כבדה וישנה צוות גרוע אומנם החדרים גדולים מיטה נמוכה מקלחת מלוכלכת ישנה מלאה באבנית

לא אהבתי

החדרים ישנים, האמטיה מלאה עובש חדרים מסריחים ולא נעימים התאכזבנו מאוד

The beach club.

The rooms, super old No smart tv, they clean once in 3 days and very old and kind a dirty. Like the couch had some stains. And I did saw big lashes next to the bed ( clearly not mine or my boyfriend)

Room wasn’t clean

Cleanse

היחס של עובדי המלון היה מדהים. הם ניסו לעזור לנו וגם כשביקשנו לעזוב הם נתנו לנו תחושה נעימה מאוד היו שירותיים להפליא

המקום לא נראה כמו בתמונות, היה לנו גנרטור בחדר שעשה רעש לאחר בדיקה של איש צוות מסתבר שככה החדרים. העבירו אותנו לחדר אחר אבל לא היינו מרוצים. החדרים ישנים, נראים כמו אכסניה. וגם המיקום לא כזה מרכזי כמו שכולם אומרים. זה מרחק הליכה של לפחות חצי שעה מהרחוב הראשי.

הנוף מדהים, הבריכה סבירה אבל חמה מידי.. לא משהו מיוחד אבל לא רע..

החדרים מאוד מיושנים, הבסיס מיטה מעץ גרוע, הכל מרגיש של פעם לא מודרני בכלל.. ציפינו לקצת יותר עבור המחיר.. דרוש שיפוץ ותחזוקה יותר טובה.

Flot udsigt

Fik kun gjort rent 1 gang på 1 uge og måtte bede om ekstra toiletpapir.

This was the worst hotel I've ever stayed at. It was dirty, scummy and needs substantial repairs and upgrades. It's also a condo hotel, which booking.com didn't disclose and this was deception and fraud, especially since I paid over $1,300 for two nights at this rate hole.

Nothing

Luis was very kind and helpful. Gave me some great suggestion on where to eat and hang out. Even greeted me with a glass of champagne 🍾

Luis fue increíble. The hotel is super warm and welcoming.

Joaquinn, was absolutely amazing. He made each and every one of my friends feel special and helped us celebrate a birthday!

Service - 10/10 Nathalie MADE our trip.

Claudia was very kind and welcoming. Room was spotless, cleaned and nice view. This was a great first experience.

The best stay at The Mondrian. Everything was perfect and the views were incredible. Luis was extremely helpful and attentive. Can’t wait to come back!

The Bay view, very nice sunsets, location ins perfect

While the hotel has potential, the rooms and hallways are in need of a refresh. They are currently a bit rundown and not kept as clean as they should be, making the stay feel overpriced for the experience

Very great experience! Aurelio was amazing

Luis was amazing! Always provided outstanding service. My sister and I had a fabulous trip. Highly recommend this hotel!

Wow! I recently spent the Fourth of July at the Mondrian Hotel for their poolside celebration, and it was an incredible experience. My friends and I had an absolute blast! What truly made the day exceptional was our server, Carlos E. From the moment we arrived, he made sure we were completely taken care of. He was attentive, friendly, and genuinely made us feel like we were the only guests there. Carlos anticipated our needs before we even had to ask and truly spoiled us with his outstanding service. Exceptional customer service like Carlo's E is hard to find. He went above and beyond to make our experience memorable, and his positive attitude and professionalism made all the difference. This was my first visit to the Mondrian, and thanks to Carlos E and the amazing atmosphere, it definitely won't be my last. Thank you for making our Fourth of July celebration so special!

Hotel service was great and we were really welcomed and well looked after by Luis. We will definitely be coming back.

Rafael made our stay exceptional! He was incredibly kind, welcoming, and accommodating from the moment we arrived. He went above and beyond to make sure we had everything we needed and made us feel genuinely valued as guests. His professionalism, positive attitude, and willingness to help truly stood out. Thank you, Rafael, for making our experience so enjoyable—we hope to see you again on our next visit!

Rafael was incredible at taking care of us, he was so sweet, and helpful! The staff was super accommodating, and took care of everything we needed!

Luis is the best! He is the sweetest and so helpful

Marcelo is an outstanding security guard and an incredible person. He is one of the most dedicated, hardworking, and reliable employees I have ever met. He is always willing to help with absolutely anything, no matter how big or small the task is, and he does it with a smile and a positive attitude. His energy is contagious, and he makes everyone around him feel welcome, comfortable, and safe. Every time I see Marcelo, I know everything is under control. He is always attentive, professional, respectful, and genuinely cares about the people in the building. He goes above and beyond his responsibilities every single day without ever expecting anything in return. It’s a pleasure to see him every day because he always greets everyone with kindness and respect. He creates such a positive atmosphere and makes residents and visitors feel valued and protected. Having someone like Marcelo watching over us gives us real peace of mind. People like Marcelo are hard to find. His work ethic, professionalism, kindness, and dedication deserve to be recognized and appreciated. Thank you, Marcelo, for everything you do every day. We are truly lucky to have you protecting us, and your hard work never goes unnoticed.

Luis was very helpful! I love the space the hotel is very clean and the amenities are amazing. They also accommodate early check ins if it’s possible.

Best service from Luis! So helpful! Will be back again soon!

Love staying here! The rooms are huge and the pool area is so nice. The restaurant is fantastic too - get the cheeseburger!! Luis at the front desk is so nice and went well out of his way to help us get our luggage together and make our flight. He’s the best!! Can’t wait to come back.

Marcelo campos work as a security, he has a great personality and very helpful

I want to highlight the excellent service I received from Marcelo, a member of the security team. He was very kind, attentive, and took great care of me. It's a pleasure to encounter such professional staff. Thank you so much!

החדר היה מלוכלך מנקים את החדר רק אחרי 3 ימים שלא נתקלתי בזה באף מלון שהייתי בו . לא עזרו לנו עם המזוודות לא כשנכנסנו ולא כשיצאנו מהמלון . אין מראת גוף בחדר . אין ווילונות בסלון בחדר - אין פרטיות. לא היה שמפו וסבונים במקלחת והדוש נזל וטפטף. המלון דורש שיפוץ כללי . בצ׳ק אאוט מ 9 בבוקר לחצו עלינו לצאת ודפקו על הדלת למרות שאישרו לנו צ׳ק אאוט ב 12 .

I enjoyed my stay during Miami Swim Week. All of the staff was very friendly and helpful. Luis was especially exceptional as he helped me with the bike rental. The hotel stayed clean and accommodated a large population of guests. The location is perfect, everything is walkable. Thank you for your hospitality, I will be back and would recommend visiting and staying at The Mondrian South Beach.

The best part of my stay was definitely the restaurant and bar area with the beautiful ocean view. Sitting by the table or bar while looking out at the water was very relaxing and enjoyable.

However, there were several things that could be improved. The outside restaurant area was extremely hot, and the fans they currently have are not effective. I think the hotel should invest in better cooling systems or replace the fans to make guests more comfortable, especially in the outdoor seating area.

I had originally came to the Mondrian for work and the official Miami swim week shows. I was greeted by Luis and he was very accommodating and offered me water, carried my bags and helped me find my room. He was extremely helpful and a great assistance would definitely give him and staff at the Mondrian a 10 out of 10! Definitely will be coming back for a personal vacation!

My girlfriend had a blast. The service was amazing and the room was super clean

The best of the best. Staff is friendly and professional. Charlie at the concierge was amazing. Room clean spotless with the bay view. Highly recommend! See you next year

Huge shoutout to Marcelo at the pool at Mondrian South Beach. His service was absolutely excellent — professional, attentive, friendly, and always making sure everyone feels taken care of. He truly goes above and beyond to create an amazing experience by the pool. Thank you, Marcelo, for the outstanding hospitality! Highly recommended

Marcelo at the pool at Mondrian South Beach made the whole experience even better. Super attentive, professional and always with a great attitude. Excepcional customer service from start to finish, definitely one of the highlights of the day.

This trip was amazing. The view was so beautiful. The staff were friendly and accommodating, and the food/drinks by the pool were really good. Overall everything was a 10/10

Mark is an absolute legend and the best manager out there! His exceptional service and dedication truly set him apart. There’s simply no one better!

People at the reception Melody and Aurelio are very helpful. Staff at the pool are very good too. Paris and Lis

Clean of the room every 3 days!!!! This not acceptable when u stay for a week in the hotel.

He is the best customer service interaction

The door guys were awesome. The security manager was awesome .the assistant front manager was awesome

The rooms need to be upgraded and the shower dripped all night

we love the location , the bay view , the dining area and the pool area

it really needs to be renovated. the TVs do not work ( too old ) and the rooms are kind of “chabby “.

Luis is nice and helpful and cool

Louis was really helpful and kind! Felt very welcomed! Amazing customer service!

Louis was amazing with us! Great costumer service! Always here to help us!

Special mention to Luis and Melody! my Son and I were very happy for our first stay in Mondrian. We had a wonderful experience. Nice, clean room and very good service.

Luis was great very friendly and professional !

Luis was amazing, he was so helpful and accommodating.

Celina was great!!! Quick and nice!

Luis that’s incredible and he gave us such a good treatment

piscina troppo affollata e nel pomeriggio sporca per quantità di gente, posizione fantastica con vista sulla baia, spiaggia abbastanza vicina ma in questo periodo piena di alghe

la pulizia ogni tre giorni non va bene ripristinerei il servizio quotidiano come è sempre stato in quest'hotel

El restaurant, buena calidad de los productos. La ubicacion del hotel.

Was so excited to stay at this luxury hotel, unfortunately our experience was very poor. Rude front of house staff immediately upon arriving, hidden $1000 upfront security fee required, ( our travel agent confirmed she had zero knowledge of this), tired rooms needing an upgrade. I have never had such a negative experience and felt a hostile atmosphere at a hotel that I had to ask to speak to the Director of Guest Experience, Mark, who was nice, professional and apologetic but the damage was done and nothing changed, still 90% of staff extremely rude. He did give us $200 credit to our room to spend in the restaurant, which would have been ok if you enjoy a NY minute steak riddled with fat, that we could only eat 50% of, staff don’t ask why you didn’t eat your meal, clearly they don’t care! Plus, the waiter then chased us through the hotel yelling we didn’t have credit on our room and to come back and pay? Luckily Mark was there to stop him and correct him but how embarrassing?! To top it off a pair of earrings was stolen from our room by a member of housekeeping. Of course an ‘investigation’ proved pointless because who is going to admit to stealing and lose their job as well as possibly being charged?! But it did absolutely happen. The divide between ‘standard guests’ and ‘executive guests’ is plainly visible, with executive guests being treated nicer by staff, especially at check in and by the pool. With us having our bags searched before entering the pool area, not even a bottle of water allowed, but executive guests don’t get bag searched, guess they are too privileged for that! The pool staff who take you to your lounger are lovely and a credit to the hotel, but the waitresses, bar staff and restaurant manger are all horrors, rude, unfriendly and clearly feel entitled to tips for average service. That’s if, as a standard guest a waitress bothers to ask if you need a drink every hour or so, whereas, executive guests are fawned over consistently. It’s also easy to see who the ‘poorer’ guests are as they make you use a different colour of lounger so that’s nice?! The only absolute diamond in the rough is the concierge Charley, a lovely woman who couldn’t be more helpful, polite and professional, like speaking to someone from a different world. They do not deserve her! Location is good, beautiful views of the bay, about a 25 minute walk to Ocean Drive and the beach, lovely local restaurants a few minutes walk from the hotel so that was nice, since the hotel food is average. I would urge you to believe the reviews then make up your own mind.

Location is good but hotel require maintenance in rooms and corridor. Linens are white and clean but Very poor quality room conditions, bathroom and furniture contains stains and dirty floor. Sofa and rugs wet and old stains, not very hygiene for little kids.

Sa vue et son pdj au bord de la baie

Un peu hall de gare assez impersonnel

Louis is the best!!! He anticipated our needs for a safe memorable family trip!!

Luis Luis was amazing. His customer service was amazing given five star will be back.

Had an amazing experience at Mondrian. Starting with the second we walked in. Louis works at the front and treated us so well. Anytime we needed anything he was there - so hospitable . He gave good recommendations and made us feel so taken care of. Totally recommend this spot for a beach vibe vaca!

Great venue, fantastic view, Oscar who ran the bar at our event was terrific, genuinely different level of service. Alexandra who manages the event team is also fantastic, they turned around the event requirements in just a matter of day. The venue was perfect, great view, top food and fabulous service.

The Mondrian was such an excellent experience, so elegant, and truly the staff, including Luis especially made it really special for us, he was so kind and welcoming, The environment is also just beautiful and classy, the pool in the restaurant were very elegant

As a service member and person of color, I had an outstanding experience at BAIA Beach Club thanks to Priscilla. From the moment we arrived, she went above and beyond to make sure everything was perfect. Her professionalism, attention to detail, positive attitude, and genuine hospitality completely exceeded my expectations and elevated the entire experience. Priscilla was attentive, efficient, and incredibly welcoming the entire time. She handled everything with confidence and care, making us feel valued as guests rather than just another table. It’s rare to come across someone who brings that level of energy and dedication consistently. She is the definition of exceptional customer service and truly represents the standard that every establishment should strive for. Priscilla absolutely deserves recognition for her hard work including a raise and serious consideration for a Lead Server position. Employees like her are a huge asset to the team and are a major reason guests will continue coming back. IF I WAS TO COME BACK TO BAIA IT WOULD BE Because HER! IF I WAS RECOMMEND BAIA IT WOULD BE BECAUSE OF HER! I HOPE YOU GUYS GIVE HER OPPORTUNITIES TO GROW WITHIN THE ESTABLISHED

Posizione

Tutto, albergo dostrutto, cade a pezzi ed e sporco che fa schifo, non mi hanno rifatto la camera per 5 giorni pur chiedendolo, lo staff non ne ha un idea

Nice pool Great location and stuff

Rooms are dirty!!!!! Shower is dirty. They really need to clean there.

רק קלאודיה הייתה נחמדה וניסתה לעזור אבל למלון אין כל כך אופציה לתת שירות סביר

המלון מטונף ברמות קשות!!!! ריח של עובש בכל מקום בגלל השטיחים, אבנית במקלחת, ריצפה מלוכלכת מאוד, וילונות שבורים ומצעים עם ריח דוחה מצורפת גם תמונה של עובש בתקרה. עברנו 3 חדרים עד שהסכמנו להשאר כי השלישי היה הכי נורמלי ביחס לקודמים שלא היו ראויים לאף יצור חי. רצינו לבטל את ההזמנה אבל בגלל שהיה סופ״ש של F1 כל המלונות במיאמי ביץ היו בתפוסה מלאה, אחרת היינו בורחים ברגע שהגענו. ואם זה לא מספיק חיכינו מעל שעתיים לקבל את המזוודות מהשמירת חפצים ולמרות שהתקשרתי שלוש פעמיים במרווחים של חצי שעה בין שיחה לשיחה הם טענו שהמזוודות אבדו והם מחפשים אותן. רק לאחר שירדתי לקבלה ודרשתי להכנס לחדר של השמירת חפצים, ראיתי שהן לא זזו ממקומם וסתם מרחו אותנו שעתיים ואילצו אותי לרדת ולהתווכח איתם עד שאישרו לי להכנס לשמירת חפצים. כמובן שלא היה שום ניסיון טיפה להתנצל או לנסות לשפר את החוויה. בנוסף לכך שהיינו צריכים מגבות נוספות המתנו 3 שעות ובסוף ירדנו לבקש בקבלה. העובדים בקבלה לאורח כל השהייה היו לא נעימים בלשון המעטה מלבד קלאודיה שבאמת הבינה אותנו.

Hello I visited your property and it was fabulous and my 3 day stay was amazing the housekeeping service room cleanliness upon arrival and through out I will come back staff was welcoming kudos to everyone for making my experience a dream come true

The staff around the pool are all lovely and it's a really great asset to he hotel. We had a great day there. The rooms are generous in size and I love a low king bed. The gym is also great.

While I appreciate the need to be environmentally friendly, I don't get servicing rooms every 3 days. At the least, the coffee pods need replenishing and the bed made. Also, the kitchenette has nothing in it, not even a tea spoon to stir coffee. A few basic utensils would be helpful.

the view is outstanding, breakfast lunch and dinner are fantastic. The staff is super nice and helpful. even die rooms are outdated and kind of not so clean we are coming back .

Very good experience. The staff were all accomodating. Housekeeping was amazing Amazing Amazing. Room was cleaned! We ll come back

Lismarys was the best, we had an amazing service and the atmosphere was amazing

Lismarys took care of my bachelorette party and she was amazing. I felt so special as a bride to be.

Hotel was very nice, as well as the pool area. Luis was super helpful and friendly. 10/10 made our experience easy and great.

Joaquin was great! Amazing views.

Dinner with a view! Joaquin was amazing! He provided amazing service

Staff were super good. Melody from the reception desk was very helpful even if it was rush time

The cleaning service is every 3 days. They should improve on that

Местоположението, хубавата морска гледка, басейна

Има още доста да се желае за хигиената на помещенията

We had an excellent stay at the Mondrian South Beach, and Luis made a big difference. He was incredibly welcoming, professional, and always ready to help with anything we needed. His friendly attitude and attention to detail really stood out and made our experience even more enjoyable. The hotel itself is beautiful, but it’s staff like Luis who make it truly memorable.

Had I not been called the "n" word, I probably would not have even given this energy. But here we are. I visited the Mondrian South Beach to celebrate three years of being cancer free with friends who flew in from different cities for this milestone. Between the beach club and our room, I spent nearly $3,000 at this property. I want to be clear about that number because it is important context for everything that follows. I will start with the positives because they deserve to be acknowledged. The beach club staff was warm, attentive, and made our afternoon genuinely enjoyable. The agent who checked me in upon arrival was kind and professional. This review is not about them. The issues began when I went to check into Room 801 around 5:00 PM. The room had not been cleaned. I am not referring to minor oversights. There was visible mold, insects in the corners of the room, and stains on both the bedsheets and the couch. I have time stamped photos of everything and have attached them to this review for reference. I returned to the front desk calmly and respectfully. No raised voice. No scene. I simply let them know the condition of the room and requested to speak with management because I no longer felt comfortable staying on the property. That is a completely reasonable response from any paying guest. What happened next is the reason I am writing this review. The front desk staff began speaking Spanish among themselves. What they did not anticipate is that I am fully fluent in Spanish. I heard every word. The conversation was not just dismissive. It was racially charged. I was referred to using the "n" word by staff members at a property where I had just spent nearly $3,000. I composed myself and asked again to speak with the manager. Sebastian Garcia came out and rather than addressing the conduct of his staff or offering any form of resolution, he was dismissive and treated me as though I was the problem. Not one apology. Not one acknowledgment of what had just occurred. Shortly after I went upstairs to collect my belongings, security was sent to escort my entire party off the property. We were removed like we did not belong there after spending nearly three thousand dollars and doing nothing more than advocating for ourselves as guests. I want to be transparent. Had the room been dirty and the staff handled my concern with basic professionalism, I would have moved on. Mistakes happen. But being called a racial slur, dismissed by management, and escorted off the property on a trip I planned to celebrate surviving cancer is not something I am willing to let go unaddressed. The sunset from the beach club is everything I hoped it would be. The people, unfortunately, are not. If you are considering booking here, please take my experience into account. Every guest regardless of background deserves to be treated with dignity and basic respect. That standard was not met here and based on how management handled this situation, I have serious concerns about whether it will be going forward. Mondrian South Beach, I genuinely hope your leadership takes a hard look at the culture being represented at your front desk. Your guests deserve better than this.

Rafael was the absolute best !! Thank you again for the hospitality and amazing stay. Looking forward to my next trip to Miami.

Rafael was the best he made the whole trip an experience ❤️

Rafael was wonderful very helpful are entire stay I will be staying here again staff was wonderful but Rafael stood out great guy

Luis is the best incredible energy and very welcoming he make us feel home all the time we have great time in the Mondrian

I lost my swimming suit in the spa and manager supervisor and manager assistant came with me unlocked the Spa after working hours investigate and put a lot of effort and spend a lot of time to find my bathing suit. I really appreciate it. It was 11 out of 10 service bravo.!!!

Las habitaciones se sienten muy antiguas le hace falta renovación.

The hotel is nice and the staff very helpful. The girl at the desk Melody was very helpful.

tres bien

rien a dire c'était parfait

Another great stay at the Mondrian, a Miami staple. Rafael the bellman in the lobby was so accommodating he really made our check in/out process seamless.