Address Downtown

Housekeeping is amazing. My place was regularly cleaned by Onyeka and Shubo who were extremely thorough, professional and a pleasure to have

Arup friendly staff at the pool always kind 🤍🤍🤍🤍🤍🤍🤍🤍

Connected to the mall . Would like to like to highlight the location it’s great . Best breakfast - Staff welcome to accommodate any personalised breakfast order. hence located In middle dowtown have a truly tranquil pool . Would like to thank you to the staff Melvin and Vijay since lot of years consistent with top service all times . The spa become improved and staff professional. In breakfast always Kimza and Gerly always make my order perfect .

Arup is very hard working in the pool area. He is excellent and prompt in customer service . Always keep pool area washed ,neat,clean.

its great to be back here in address , the guys in the pool , the are top of the service always . the look after ne always . vijay krhinde arup joseph melviv

The staff couldn’t have been nicer and more friendly to me . The whole experience was really lovely . Im already looking forward to coming back . Special mention to Vijay , Joseph and Arup for looking after me so well and couldn’t have been more accommodating and friendly.

The pool at the Address Downtown is easily one of my favorite spots in Dubai. It is perfectly positioned to capture plenty of sun throughout the day, but it’s also temperature-controlled, making it just as enjoyable during the cooler months. What truly sets this place apart, however, is the excellent service. I’ve had the pleasure of interacting with Arup, Vijay, and Joseph multiple times; they are consistently helpful, professional, and welcoming. Even when the deck is busy, they go out of their way to accommodate me, seamlessly managing bed availability even if I need to move around. Highlights of the experience: The Atmosphere: Unlike many other hotel pools in the area, there is no loud, intrusive music. It is a peaceful, sophisticated environment perfect for a relaxing day. Dining: Food service is prompt and efficient. The menu offers a great selection, including high-quality, healthy options that don't compromise on flavor. Value: It is well worth the investment for a premium, stress-free experience. If you’re looking for a refined day by the water with top-tier service, I cannot recommend the Address Downtown enough.

Everything is fine, polite staff. Room 5206 Cleaned the room Dinushan and Nirkumar.

Stayed at address down town mid feb 26. The hotel reception and other staff are very polite and cooperative. More than five star all the way. Club lounge and breakfast excellent. I remember young miss moon at reception. Small but a blast of assistance.

The best service of housekeeping in residence side, both of guys are working very good always with attention and compromise for the best staying, thanks Masarul and Suresh, you guys are very professional and kind.

Loved the pool — very clean, beautiful atmosphere and amazing view of Burj Khalifa. Special thanks to Vijay, Hasan and Joseph Melvin arpu khensh for the excellent service and attention, truly appreciated. Will definitely come back 🤍

The best place in Dubai and amazing friendly helpful staff. Best view to Burj Kalifa and super high quality place. Special thanks to Vijay, Hasan and Josef you guys amazing we always will come back.

vijay and arup are the best , nice clean pool

We had a wonderful experience here. The view of the Burj Khalifa is absolutely breathtaking — truly something special. The staff are simply fantastic: incredibly kind, attentive, and genuinely helpful. From the moment we arrived, we felt very well taken care of. We were immediately offered cold water in a cooler bag, our sunglasses were cleaned for us, and the lifeguards were extremely attentive, constantly changing their positions depending on where the children were — which made us feel completely safe at all times. The place is beautiful, very well organized, and feels exceptionally safe, especially for families with children. I can wholeheartedly recommend it to everyone. Unfortunately, I don’t remember the names of all the staff members, but I would especially like to mention Vijay, Malvin, and Arup, who did an outstanding job. A huge thank you to the entire team — you made our stay truly memorable!

Perfect location with the friendliest staff - Joseph, Kehinde and Hassan always go above and beyond to provide an unforgettable and relaxing experience.

I had a wonderful afternoon at the pool, and Kehinde Joseph made the experience even better. He was incredibly attentive, friendly, and always ready to help with anything I needed. His service was outstanding and truly made me feel welcome and well taken care of. I would definitely come back again and highly recommend both the pool and the staff for such great service.

Excellent hotel where we usually stay when we re in Dubai. Everything perfect. We take a suite with a view on Burg Khalifa and the lake. A pleasure for the eyes. The rooms are perfect, the service is great and the lounge is superb. There a very nice SPA and a very modern fitness center. Excellent.

Great service and location! Kehinde, Asan and Joseph were extremely helpful. Prompt service, great view and so close to the mall. Would recommend!

Excelent location...very nice hotel...House keeping staff Kisan And Santa are both great people and doing their jobs perfectly..thank you guys...

Great pool and nice service, Melvin arup vijay took care of us Housekeeping were very detail focused, cleaned our room very often

Tahzeem from the club lounge has made our stay expectionally comfortable. She has been understanding of our needs and has fulfilled them with pleasure. My family and I are very happy with her service.

One of the best views Of Burj Khalifa from the pool. Very good Sized pool comprared to other buildings. Vijay, Malvin & Arup.. big thanks to this guys!

Excellent service at Address Downtown! A special shout-out to Derrick from the F&B team for making our daughter’s 3rd birthday so special. They surprised us with a cake, and the whole team came together to sing Happy Birthday—it was such a lovely touch. Highly recommend this hotel for its great location, entertainment, and outstanding hospitality. ⭐⭐⭐⭐⭐

Dealing with Arzu from the club lounge was an absolute pleasure. She made myself and my family extremely comfortable and was always happy to help us with anything we requested. Highly recommended

Outstanding service Jerlyn, Mary, Josephine, Ita thank you guys for making me feel always special

Best place to relax and have a great time in Dubai. Best view of burj khalifa. Amazing kind people Arup, Melvin Vijay, kehinde, Joseph, Hassan Puba Rakesh! And Bhadu they all make you feel well taken care! Very friendly and hospitable! Food is good! They offer you nice ice cream! Definitely a favorite in Downtown Dubai

It’s a beautiful day at the sunset of address down town at the pool , the staff are amazing and attentive to our needs. Great teams and good staffs, Joseph Arup Vijay , Kehinde and Hassan are amazing staff

👌🏻👌🏻👌🏻 Awesome service and very friendly staff. We are very happy with everything. We will definitely come back again.❤️❤️❤️🥰🥰🥰

This is hands down the most stunning hotel in Dubai, with truly first-class, unobstructed views of the Burj Khalifa. My mum and I (60 and 33) finished our Middle East trip with one night at Address Downtown Dubai, and it could not have been a more perfect way to end the journey. We booked a high-floor club room with unobstructed Burj Khalifa views, and it absolutely delivered. The views were breathtaking. The room was incredibly spacious, the bathroom was just as impressive, and everything felt luxurious and beautifully designed. We arrived late but just in time to watch the Christmas and New Year light show, which went for around 40 minutes and was as spectacular as only Dubai can manage. Watching it from our private balcony, without the crowds down by the lake, was unforgettable. It felt calm, exclusive, and genuinely special. We then went up to the club lounge for a late dinner, which was flawless. The food was beautiful, the drinks were excellent, and once again, the unobstructed views of the Burj and the fountains made the experience feel elevated. The service in the lounge was warm, attentive, and professional. The next morning, we soaked in the views again, enjoyed the stunning pool area, and took in the beauty of the hotel lobby, which is just as impressive as everything else. The overall service throughout the hotel is impeccable and truly five-star. We did experience a couple of issues. We had booked a non-smoking room but were initially placed in a smoking room, and the smell was extremely strong and unpleasant. Because we arrived late and had a full day planned, we did not have time to switch rooms. We also had a couple of housekeeping issues. However, I want to highlight how management handled this (front office manager, name started with Z - I should have written it down as he was excellent service and took care of us). The situation was addressed respectfully, professionally, and with genuine care. The resolution and compensation exceeded expectations and matched the standard of the hotel itself. That level of accountability matters. Because of this entire experience, I would not stay anywhere else in Dubai and will be back soon - can't wait. I have stayed in other hotels in Dubai where you need to Uber everywhere, and when you factor in the savings on transport, it is absolutely worth paying more to stay here. Being able to walk directly to Dubai Mall, the fountains, and everything downtown makes the experience seamless. A truly flawless, beautiful hotel, and I am confident anyone who stays here will love it just as much.

I havent been here for a while and I have to say that the place and the service is still the best in dubai by far! The people working here (Melvin, vijay , kehinde, Arup, joseph, hasan ) are always so kind and professional and this together with the bequty of the place is the main reason that makes me come back again and again…!

Spotless service ! Big thank you Melwin and his team for being so proactive, attentive and professional ! Absolute pleasure spending time at the adress down town ! The view is mind blowing, the food tasty and the people working here are fabulous. Keep up the good work !

Great place to visit Joseph kehinde Hassan are wonderful thank you all for this great service address downtown is the best hotel you will ever visit

I would like to sincerely thank Arup, Vijay, and Kehinde from the pool team at Address Downtown for their outstanding service. For over four years, I have been receiving truly exceptional care from them. They are always attentive, warm, professional, and genuinely kind. Every visit to the pool feels special because they remember details, anticipate needs, and create an atmosphere of comfort. This level of consistency and dedication over the years is rare. They represent the highest standard of hospitality and are a big reason why Address Downtown feels like home. Thank you, Arup, Vijay, and Kehinde, for making every pool experience flawless. Truly world-class service.

We were accommodated by Sir Agung and he was very welcoming. The food was delicious and service is great. Have been dining here for years every time me and my family are in Dubai. Will be back again !

Excellent service and amazing atmosphere. Special thanks to Josep and Kehende and Hassan. Very professional and extremely friendly guys. Many thanks

The Address Downtown Hotel has the best Club Lounge in Downtown Dubai, complete with a huge rooftop terrace and unobstructed views of the Burj Khalifa. The view of the Fountain Views show is truly unique in Dubai. Furthermore, the service is outstanding; Mr. Alaa, in particular, took excellent care of us – thank you again for that. We spent two nights in a Club Room with access to the Club Lounge and a view of the city center. The room was 70 square meters and had a very nice, spacious terrace. However, the best thing about the hotel is the majestic atmosphere upon entering as a guest. It's an indescribable feeling of happiness and well-being. Check-in was also more than pleasant, and thanks to Mr. Ikram, everything went perfectly, allowing us to access our room immediately. For us, stays at the Address Downtown Hotel are carefree and unparalleled experiences of happiness and satisfaction. We have already booked again and are looking forward to our next stay, hoping our expectations will once again be fully met. Best regards, Edward and Danuta

Excellent stay - pool area is luxurious and clean with excellent service. Special shout out to Vijay, Arub and Melwin - always helpful and happy

Amazing place with great staff service Special thanks to Vijay, Melvin and Jospeh. Great view to Burj Khalifa with chill vibes

Vijay, Arup,meliv . All are very efficient and helpful . They are pleasant and friendly. They all are definitely assets to the hotel

Lovely and attentive pool service, great staff!! particularly Joseph, Arun and Vijay. Beds reserved daily, attentive with keeping us refreshed, beautiful pool food - particularly the salmon poke bowl. Will be sad to leave here x

Vijay, Arun, Melvin and Joseph were great! Very accommodating. Highly recommend. Great spot to work from and food was delicious!

Excellent experience here, with incredible service from Vijay, Arun, Melvin and Joseph! Came as a day pass visit, fantastic facilities and benefit of adult only pool.

Great location, friendly and helpful staff, good deal with Club lounge offer. Special thank you to Ahmed and the rest of the Club lounge team who have made our experience very comfortable and welcoming. We were surrounded by care and great respect.

We stayed for 2 nights and hotel and service was great. We met Jitesh and he gave our daughter a camel which she loved and took a picture with him everywhere as Jitesh told her to. There was also a waiter at the restaurant who was lovely. Sorry I forgot his name. He was a tall Indian guy who used work in planes. Great stay. Will be back.

vijay arup jospesh bahudra are very helpful and provided all the services beside the pool. Location is great and with sun through out the day

Roomany provided excellent service during my stay. Very attentive, polite, and always willing to help. Truly appreciated

Roomany from the service team was outstanding. He is attentive, polite, friendly and always has a smile. An asset to the team

This review is long overdue. Shawoi, Hasan, and Kabir were so helpful and kind. Service was incredible. The rooms were very clean and comfortable. The fountain view from the rooms is fantastic. The location is extremely convenient to go to Dubai Mall. Would definitely recommend staying here if you are interested in staying downtown!

Arum, Vijay, Bahudar, and Joseph absolutely smashed it. From the moment you arrive, the service is seamless, warm, and genuinely thoughtful. They don’t just do their jobs — they care. Always available, always proactive, and somehow always one step ahead of what you need. The hospitality feels effortless but it’s clearly backed by real attention and pride in what they do. Whether it’s sorting details quickly, checking in at the right moments, or making you feel properly looked after, they deliver every time. Professional, friendly, and reliable — the kind of team that turns a good experience into a great one. Proper credit where it’s due.

Fantastic experience. Arup, Neha, Rakesh, Melvin were great hosts and always make me feel like the sun is shining. Such a wonderful view.

My favorite place and the very kindly staff Vijay Malvin and Arup always make it even better than it already is!! Will come back with pleasure!

Thank you for the whole team at the pool of Address Downtown! We enjoy your hospitality every time we come. Great food, relaxing atmosphere and great people working here! Thank you to Arup, Melvin Vijay, Jospesh, Khundh, Maria, Rakesh, Bahudar, Frub!

Arup vijay melvin great person in pool nice hotal adress downtown close to dubal mall nice water temparure atmospher pool

5+ experience . Good people and great professionals. Malvin, Bahudar, Arub, Vijay, Maria, Rajesh, Ken and all the team are all amazing. Great work! Thank you!

Amazing service, good food, perfect location and the view. Special thank you to Malvin, Vijay, Arup and Bhaudar always being fast and helpful.

I love the pool staff and Vijay, Melvin and Arup always take so much care of me when I’m here and it’s genuinely the best pool service in Dubai

Nice room view, pleasant and friendly staff, lovely clean room and cleaning staff. The bathroom toiletries and towels were always replaced on time.

I am very good and true persons is magnifique Melvin arup vijay nice.December 2025. Address Downtown is beautiful, elegant and en it stays very day.

Fantastic experience at the pool today..Vijay,Melvin and Arub were very attentive and proffessional..They made the all ready great day into a superb one..Thanks guys.

Happy to be back the pool bar team are always there to make every single moment memorable happy to see Joseph, Kehinde and Hassan again thank you all for this great moment super nice nice people.

Had a fantastic experience at Cetara in Address Downtown! The restaurant serves amazing Italian dishes and the staff were absolutely superb. We asked for a drink that wasn’t too sweet and Nicholas came to the rescue, he made us his own special creation and it was incredibly refreshing. The lady who assisted us (I think her name might be Eva? My bad my bad memory kicking in) was also wonderful. Her service was warm, attentive and truly professional. Imagine, there was live singing with a beautiful view of the Burj, that’s an overall great atmosphere, right? We literally landed in Dubai just yesterday and having our first proper dinner here was such a perfect start to this short Dubai trip. Highly recommend! 🌟 🌟 🌟 🌟 🌟

I got a pool pass for The Address and it was a very comfortable and relaxing day. The pool area is immaculate with several to choose from. The staff are so helpful and Vijay, Melvyn and Arub at the pool took care of everything. I wasn't staying at the hotel but it's looks stunning from the areas I could visit. Great views and pleasant surroundings. Could even see the fountains from the Burj Khalifa.

Great stay! Clean, comfortable, and excellent service. Excellent stay! The hotel's location was perfect, and the staff were super friendly and helpful. The room was clean, comfortable, and had all the amenities I needed. Highly recommend.

this address is the best hotel in dubai. especially the service, pool area mr melvin and his colleagues as well as club lounge mr mahmoud is unbelievable good.

Overall experience was great. The rooms were clean and service was great. Breakfast each morning was excellent and made even better by Ibrahim and Derrick. And a special shout out to Roshan and Binso who spoiled us with their incredible service and attention to detail, knowing what we wanted each morning

Very very good services and food Santy excellent Thanks a lot for services Address Hotel Very good too Next time we will come back again here

- Best view and location in Dubai with Burj Khalifa view light show and Dubai skyscrapers . - The Address hotels hospitality has always been best mainly because of their associate and one of them is Vijay pool attendant ( welcoming / remembering his guest names and seat preference as well their preferred drink and meal order ) - highly recommended hotel to stay in The Address down town pool view . - opposite Dubai mall , Fountain , Burj Khalifa , Opéra …

Lovely experience everyone was very friendly and accommodating. I had the Greek salad which was lovely. Lots of pool options. vijay arup melvin bahubar were all fab

Vijay, Arub and Joseph were great! Excellent service, atmosphere and location. Stunning views of the Burj Kalifa. The chicken schwarma was amazing! We will definitely be back 💖

Nice good service from arup and hassan and vijay rakesh jospesh khunedh ❤️ nice view and good food, great clientèle and people

I always have an amazing experience at this pool. The service is outstanding every time — special thanks to Vijay, Melvin, Arup, and Rakesh for their warm hospitality and professionalism. They always make sure everything is perfect, and their friendly attitude truly makes a difference. The pool area is always clean, peaceful, and relaxing, making it the best place for me to unwind after a long day. I always enjoy my time here and feel completely refreshed after each visit. Highly recommend this place to anyone looking for great service, a relaxing vibe, and a welcoming team! 💦✨

had an amazing stay at Address Downtown Hotel. The cleaning team — Govinda, Nethra, and Abiska — did an excellent job keeping my room spotless and comfortable every single day. They were professional, friendly, and paid great attention to detail. The highlight of my stay was the incredible view of the Burj Khalifa and the Dubai Fountain right from my room — truly breathtaking, especially in the evenings! Thank you to the entire team for making my stay so enjoyable. I highly recommend this hotel for its world-class service, cleanliness, and unforgettable views.

We made a last-minute booking (October 21–25) for an unexpected family trip, and Mr. Zubair and Mr. Shehab kindly arranged a connected room with a fountain view for us. Mr. Zubair went above and beyond by upgrading our stay to a Junior Suite — we truly appreciate his support and care. The check-out process was smooth and pleasant, with special thanks to Mrs. Moon, who arranged our taxi to the airport with a warm smile and an exceptionally kind attitude. We had a wonderful time during our stay and truly enjoyed the breakfast selection and food quality — one of the best breakfast experiences we’ve had in any hotel. Our sincere appreciation also goes to Mrs. Kinza at Cetara Restaurant, who served us daily with a pleasant smile and great dedication. Thank you for making our stay memorable.

Stayed in the 2 bedroom serviced apartment at the hotel. Travelled with family and the space and the amenities (kitchen etc) was great and designed in such a way you don’t feel like you’re in a aparthotel but still in a 5 star venue. The location and accessibility to mall was perfect. A bit expensive but was worth every penny especially if you have kids. Staff couldn’t be nicer and surprisingly it is not a pretentious place. Perfect combination in my view.

I had dinner at Cetara last night and had an incredible experience. The Italian cuisine was delicious, and the menu offered a wonderful taste of coastal flavors. The service was truly amazing—attentive, professional, and made the evening feel very special. The vibe is one of the best in Dubai, making it the perfect spot for a memorable dinner. Highly recommend

Vijay arup Melvin bahudur khendh we’re all great. Friendly and great service. Food and pools were lovely. Will definitely come again

Vijay, Melvin and Joseph were all great at taking care of us, they were very hospitable and happy to help, lovely view of the burj and great central Spot in downtown.

Pool and facilities are amazing . staff are very helpful and provide high end hospitality specially vijay , melvin and joapesh. We enjoyed our day !!

Stayed at the hotel for more than a week. Perfect in everything. The staff is very professional and attentive to our needs. Thank you Binso and Roshan for your kindness and service while serving breakfast and being so professional, not to mention other staff members, all. It is going to be my place to stay whenever I visit Dubai.

Vijay is amazing very kind and helpful will come back any time. Good service and friendly. Perfect day by the pool address

Stuff around the pool is amazing . People like Maria and Vijay are very accommodating and the resort should be very thankful to have them on their staff.

Very nice hotel very good location would recommend. It hase an amazing view of the burj Kalifa and very easily accessible to the dubai mall. Only this is it can be busy because of this so traffic can be annoying.

Dealt with Vijay, Melvin, Bahadoo and rakesh - they were all lovely, service was amazing and hotel is a must visit. Highy recommend!

A special thank you to Sami,Hadi,Bineta,and manzurul who looked after us with such care They clean our room daily perfect always with smile.Their attention to details and warm hospitality really stood out and made a huge difference in our stay

Stunning hotel with beautiful views, amazing staff and a unique atmosphere. Many thanks to all the staff especially Syag who accommodated us in beautiful apartments. Thank you Syag for your smile and professional attitude. Everyone from the reception were on a high level. Special thanks to the lounge team -especially Alaa and Sweeta who created a truly memorable experience for us. Thank you to the entire Address Downtown team for having you and for once again proving your high class. We will come back as soon as possible again because we feel this hotel like we are at home.

A lovely calming pool day with the most stunning views. The location of the hotel is amazing in close proximity to the Dubai mall. Vijay was a great help with sorting the beds & shade!

Amazing experience in The Adress Hotel. Personal very processional. Particular thank you to : Vijay , Malvin, Kennedy, Joseph, Bahubai. 😘

The hotel is amazing and the views breathtaking. Breakfast is really good in the restaurant and services in the pool is exceptional. Great job to the whole crew who took very well care of us during our stay.

Thanks to the team of professionals Vijay, Malwin, Kennedy, Bahadu who took great care of us during our visit to the pool.

Excellent star..friendly service…room very clean well serviced ..Shadad ,Govinder.Parmeet n team. Saridah room service very accomdating and friendly personality.

The accommodation was not good. I raised the issue with the reception regarding problems related to the cleanliness of the room, and they promised to resolve the problem and offer compensation with another booking next time along with a room upgrade, but nothing has happened until now.

I wanna give a special thank you to the pool team who made my day at the pool truly enjoyable. Ready to help and so professional I would like to name each - Melvin, Kehide, Joseph, Rabesh Buheduy, once again thank you for the great care

Housekeeping service was really nice and I loved it and they were very perfect in every thing… Dubai mall was very near so it was very easy for us. The staff of housekeeping was very nice surendra and govinda and Mohammad loved their work..

We’ve been served by Roomany and he has been very helpful, catering to all of our needs and making sure we felt comfortable and welcomed in this hotel!

I’ve been a regular at Address Downtown. The team here is very accommodating and lovely. I visit quite often for Hammam and Massage. Sangeet is my Go To man! He’s simply the best in the business!

The whole team you have here is very dedicated to provide the best service at all times. They all have a unique approach and good attitude. Always smiling and ready to help enhance the customers experience. They have been amazing since I have arrived to the pool. And there are a big reason why I keep coming and continue to do so. Praise to the following members : Kennedy, Vijay, Rakesh, Bahudur, Joseph, Melvin. Thank you for your hard work.

As always the staff are super helpful and accomodating from the reception to the pool attendants especially Vijay, Melvin and Habadu, very attentive to everyone's needs!!! Highly recommended!!

Address downtown best hotel in the Dubai.great staff and polite.housekeeping is amazing for there work every thing there made look like new thanks to narendhar and mr.imran

Amazing room with incredible view. Wonderful hotel, great food Spotlessly clean, thank you Shadat and Govinda for making the stay perfect

I enjoy staying in the address hotel. Excellent services, clean room. Thanks to Ayushma and MR nunesloen for good hospitality. Am coming so many time here. 🥰🥰🥰🥰🥰❤️❤️❤️❤️❤️