Holiday Inn Express Folkestone - Channel Tunnel by IHG

Great check in and breakfast but the beds are very hard and the pillows awful. Choice of firm ie rock hard or soft and very lumpy. Horrible prickly fabric left my face itchy and uncomfortable, consequently didn’t sleep and had an early tunnel train so not a great start to my holiday

Clean room, easy parking (although having to pay for it as a hotel guest is just wrong) and friendly/helpful staff

Was only a short stay before going on the leshuttle. Just somewhere we needed to put our heads down for awhile. It was really clean both in the room and lobby.

We only stayed one night with a 5:30am start. The check in was extremely easy and I must say Cameron went out his way to be pleasant to everyone. Jo in the restaurant was also very good and pleasant nothing seemed too much trouble for the staff and the hotel and management should be very proud of them.

First, the staff were all excellent. The evening meal was mediocre but the breakfast choice was good. However the whole experience was ruined by the reception area being more like Crufts than a hotel.

Hotel quite tired. It was “ok” and serviceable. Walls were very thin so noise from corridors and next room. Parking charges were a surprise and frustrating, wouldn’t expect them for a holiday inn, and it’s not exactly a city centre location. No signage to indicate you can validate in reception for a discount just big signs prompting to pay immediately. I got blocked in the morning by a delivery driver. Breakfast wasn’t great. Usually expect holiday inn express to be a bit above other similar band hotels but this time it wasn’t great. Staff were friendly enough.

👍

Great location for tunnel. Friendly staff and a good breakfast from 6.00.

Bonus that the hotel is pet friendly. Rooms were spacious & comfortable. Facilities were very good within the hotel. V convenient for le shuttle.

Very welcoming and swift check in and check out

The convenient position for the channel tunnel was ideal and the parking was easy. The room was comfortable BUT there should have been a plug socket near the mirror.

Great place for access to the shuttle, staff were very welcoming and I think it’s the cleanest hotel we’ve ever stayed at ! Only negative was it was quite noisy, we were close to the lift and just above reception.

Quiet room. Tv didn’t work but staff changed it when we reported it. Restaurant ok. Offered what we needed. Clean room, pleasant staff and close to the Chunnel.

nice and helpful staff a convenient stop before or after Eurotunnel or Dover ferries

Great stop off to catch Le Shuttle early next morning. You have to pay for parking separately when you arrive

Loved this hotel, super easy to get the Le Shuttle, staff all lovely and very helpful and the breakfast was great. Will stop here again!

Great nights sleep and very good breakfast to start the next stage of our journey. The person on the reception was very helpfull and made sure everything went well. Once again great experience and will return as we always have when back in the UK.

Ideal stopover on way or returning from France. Breakfast could be better. Parking extra.

Chris the guy who checked is in waa outstanding. Nothing was too much trouble.

Not a great experience

We spend a night with my family, very friendly staffs, kids love it

Clean and comfortable bed Staff very helpful

Great hotel, clean and comfortable. Room was very clean, comfy bed and good shower. Breakfast was good, usual breakfast items, well presented. We loved the make your own pancake machine. Reception staff were on hand at check-in/check-out and were very friendly. It is about a 15minute drive to Le Shuttle. There is also a Tesco, 10mins away for fuel and snacks.

Not clean at all. Staff tried to be helpful and pleasant, but they were untrained in food handling. New parking charges are a pain in the neck - an additional hassle when checking in for four measly pounds - a real pain. Plus £30 charge for dogs is too much, plus our room smelt of dog wee ! Not a good stay.

Professional and friendly staff. Manager approachable and assisted with parking motorcycle on trailer and our service animals. Breakfast was delicious.

Great stay

A

Convenient location just down the road from the tunnel and close to Folkestone town. Decent breakfast and comfortable rooms

Had a comfortable stay, clean and tidy room great service

It’s what you expect from a big chain hotel. Nothing wrong with it. Too many tesla chargers taking up half the car park.

Arrived very late with two small children and the staff were so friendly and accommodating, room was so clean and comfortable. Great stay

Lovely helpful staff. Great breakfast and great price. Only complaint was the sofa bed was so uncomfortable. Would still recommend and would absolutely stay there again

Friendly welcome from the staff, dog friendly room booked and all went very smoothly. Had an early start 4am buffet continental breakfast available to take away. Overall great an experience.

Great location for the tunnel, friendly staff and clean hotel

Staff verygood. Room pretty tired and only 1 set of towels. Asked at reception for another bath towel, which I was promised. Never came. In the morning we had one towel between us both to have a shower. Overall, very tired, and extremely over priced. Living on its laurels due to proximity to the tunnel.

Great stay

Reception staff couldn’t have been more helpfully a

I found the staff where extremely helpful and not being young anymore I did need help sometimes and they could not have done more. Breakfast was made easy for me as a delightful young lady member of staff was there to help each morning.

Great brilliant super

on route to LeMans Classic and easy stop and stay before a early start.

I have been coming to this hotel for quite some years and unfortunately this was my last, Hotel has declined and prices have sky rocketed. Ps You now have to pay for parking outside hotel grounds which to me looks like a cheap cash grab.

Good location to stop before taking the chunnel

Disapointed you know have to pay for parking at the hotel , why is it needed ? , just another hidden way of getting money from you.

Convenient location near tunnel. Paying for parking not ideal.

Amazing

The hotel came over as weary & needing of a good deep clean. Not up to your normal standard. 3 if not more items on a limited menu not available. Not very good.

hotel was easy to find and the staff were all very helpful

Chris who booked us in and then helped us later in the evening was exceptionally lovely. He impressed us all a lot and made us happy. The hotel is ideal for the channel tunnel and close enough to Folkestone to have a little wander around the beautiful coast. The hotel is pet friendly which is great. There are some places to walk the dog a 10 minute drive away.

Well placed , clean and welcoming

Excellent check in team.Added bonus of new Tesla super fast chargers on site!

Tesla chargers

Extremely friendly and helpful staff. Convenient for Le Shuttle. Nice breakfast.

Staffs are very nice. parking space is a bit narrow. dog friendly.

Good hotel for overnight stop before Eurotunnel terminal, would yse again

Clean, Comfortable, friendly staff.

Good as normal

Great location for shuttle

Very convenient dog friendly stop before channel crossing. Unfortunately previous guests had drunk bar dry. No beer.

Not great. For the price I paid for a Holiday Inn Express (which was frankly higher than most others I have stayed at), the condition and comfort were poor. The shower amenities were empty (finished and not refilled), beds looked like they were made in a hurry (not tucked in fully). The worst was the A/C didn't work all night. I complained to the staff twice in-person at reception and once through the intercom but nothing was fixed all night. I requested for my room to be changed but they kept telling me they would reset the A/C and to wait. Eventually I went to bed sweating all night. Overall, for the price you end up paying, I'd suggest avoiding this hotel as it's not up to scratch with interiors or breakfast buffet either.

First surprise was having to pay more than 3 times the previous rate to bring our dog, Parking, which was previously free for residents of the hotel is now charged for on a per night basis. This is on top of of an inflated room price, compared to our last visit. On arrival our room was clean. However, it wasn’t till after dinner that we understood why the windows had been left open. We noticed a strange odour in the room, so, after a 5 hr journey we werent minded to request a change of rooms so we opened the windows again and slept with them that way. The dinner itself was disappointing - the breaded chicken was on the edge of cremation. On the plus side, the chips and greens were fine. Overall, a disappointing stay.

We’ve stayed here many times over the years but feel the hotel has gone down hill. Not enough staff at check in, cot not room despite booking. Aircon not working, shower head didn’t stay up to have shower!!! And now charged for parking!!!! Won’t be staying again and definitely note with the price to stay!!!

Simply good

Very good all round. Shout out to the stsff. Very good

Completely adequate motel. We stayed to catch the early LeShuttle to Calais. It was extremely convenient.

Everything was perfect apart from being kept awake all night by dogs barking and people walking their barking dogs up and down the corridor. Not much fun being awake from midnight with a 8 hour drive to do this morning!!

Friendly staff, in particular Chris who took the time to talk to my very chatty son at breakfast.

Lee was very welcoming and professional on arrival. Thank you. It was a lovely welcome after a long drive

It suited all my requirements for a very convenient hotel close to the shuttle facilities and I would certainly stay again if occasion demanded

The room was very basic and run down. It hadnt been cleaned properly and the soap dispensers etc were empty. Advertised as having air conditioning but unable to change to a comfortable level so was too hot. Incredibly noisy first thing in the morning. Food was ok

Great stopover if using the tunnel. Pleasant helpful staff

Really nice hotel, very practical location, close to the Eurotunnel. Staff who checked us in could be more smiley

Excellent stay.

Great location for le shuttle!

Everything was fine but found having yo pay for parking and £30 for the dog excessive. Will stay in france in future as charge for pet is 5 euro and parking free

Comfortable beds, easy check in, good menu options and the free daily buffet breakfast was good. Easy drive to Port Lympne Safari Park.

Perfect accommodation and good value for money. However the dinner menu is very much over priced for what you get.

Excellent location and very comfortable beds. We enjoyed the free buffet breakfasts each morning.

The hotel is very nice the only down side is they have started to charge for parking

Couldn't ask for more. Clean and comfortable. Even allowed us to grab a takeaway breakfast before it had opened. Free parking.

Every member of staff we had contact with was friendly and helpful. Nice room, good shower and excellent breakfast.

Perfectly fine hotel. Was a little too warm In the room for us personally. Very friendly staff

Good one night as pricey

Lovely room and facilities. However the onsite restaurant and food wasn’t very good.

Free parking is better if we booked a room.

Perfect location for the Eurotunnel. Hotel was very clean and staff were friendly. There is a restaurant in hotel which was ok-ish.

Stayed here for 3 nights. Very convenient for Dover. Tesco is about 5 minute walk from the hotel.same distance for catching the bus into town. Check in was straight forward. You have to pay for the parking at the machine inside the lobby. Staff is very friendly and helpful. Breakfast, which is included, is very nice and plentiful. But if you are hungry for a fried egg, you are out luck. We had an evining meal here once. It was alright. We had a chicken escalope and Hunters chicken. The coated chicken was very crunchy to say the least. Wifi is very good at this hotel!! Will we come again?: of course.

Absolutely loved the huge comfy bed in room211. Very clean throughout & lovely staff at checkin and breakfast. A big shout out for Jamie who makes you feel welcome

Always 1st choice when in the area

Excellent hotel for overnight stay

Always spotlessly clean and tidy. It’s a credit to the hard working staff. The area is quiet and there is sufficient parking. Breakfast provides a choice of hot and cold food and is kept topped up

Over night stay to get the euro train. Fire alarm went off Three times during the stay over. All due to a faulty censor apparently. The room was good , clean and tidy. The breakfast was nice with plenty of choices. The staff are very good, always there to help and tidy up. I would definitely stay here again but hopefully I get a good nights rest instead of being woken up for what turned out to be for nothing.

Great staff! Very friendly, and well trained. On top of that, a few are trained bartenders who know how to draw a pint! Breakfast was great! The room was quite comfortable and the shower was excellent!

Cold room, wash hand basin tap only very lukewarm water!Did report the water issue..nothing done about it. Couldn't get the room any warmer using control pad .

Great one night stop before traveling, clean friendly and good breakfast.

Excellent

I was staying on business trip and have stayed there previously but this time I was very disappointed to note that they are now charging for parking and other customers were complaining as on your site it implied free parking, sadly a way of making more money maybe to finance their investment in Electric Charging points

Pre le shuttle stay as driven from the north of Uk Stayed there a few times pre holiday

Greta location for an overnight stop on the way to the Channel Tunnel. Clean, reasonably sized rooms with all amenities. Also secure parking, free buffet breakfast and a bar.

Convenient for channel tunnel. Very dog friendly

Good check in