Holiday Inn Express Folkestone - Channel Tunnel by IHG vs Similar Hotels

Rooms described as comfortable, but some concerns about noise.

Reviews indicate rooms were neglected, outdated, and uncomfortable.

Mixed comments: some guests found rooms comfortable and spacious, others noted small rooms, tight corridors and small beds; overall slightly above average but with recurring size complaints.

Rooms were mostly described as comfortable with good amenities, but some noted issues with room features.

Mixed reviews regarding cleanliness; some mentions of room issues.

Multiple reviews indicate issues with cleanliness, including dust and dirt in rooms.

Multiple guests explicitly praised cleanliness ('very clean', 'sauber'); overall rooms and hotel described as clean and tidy.

Several mentions of clean rooms, but also noted dirty windows, indicating room for improvement.

Convenient location for Eurotunnel, noted as a positive aspect.

Positive mentions of location being within walking distance of the main center.

Location near the central train station is repeatedly praised for convenience and transport links, though some notes about the station neighbourhood being less pleasant.

Multiple reviews praised the hotel's excellent location.

Many positive comments about friendly and helpful staff.

Service was average but mentioned some staff friendliness when encountered.

Service repeatedly mentioned as a strong point (friendly, helpful staff; several shout-outs to specific staff like 'Herr Jovan' and 'netter Herr am Empfang').

Many reviews highlighted friendly and helpful staff.

Breakfast reviewed as average; more could be offered.

Breakfast received some positive feedback, though details are sparse.

Breakfast received mixed-to-negative remarks (choice ok but poorly staffed/organized, late replenishment); bar drinks considered pricey by some guests.

Generally positive feedback on food quality, though some mentions of higher price for breakfast.

Amenities generally well-received; however, parking charges were a concern.

Amenities were noted as lacking and not well-maintained.

Basic amenities present but some negatives: lack of in-room fridge requested, paid/limited parking and bar prices criticized; breakfast and luggage storage services noted positively.

Basic amenities met expectations, though some noted missing features like air conditioning.

Parking fees and additional costs took away from perceived value.

Overpricing mentioned in several reviews suggests poor value.

Many reviews highlight very good price-to-quality ratio ('Top Preisleistungsverhältnis', 'Très bon rapport qualité prix', 'recommended'), making value a clear strength.

Some reviews felt breakfast was overpriced relative to the overall stay.