Holiday Inn Express Newcastle Gateshead by IHG

All good except the kettle had to be plugged in on a plug on the floor room 102

Lovely hotel too

All was as expected for a Holiday Inn but Ellis, front of house associate was exceptional. Cannot fault him…will not fault him.

Metro centre 10 minutes walk away

Friendly staff, very clean throughout. Excellent location for visiting the Metrocentre and getting into Newcastle. The staff were very helpful about the area and what public transport is use.

Small rooms, adequate tho. Good breakfast included

Great

Clean room Nice staffs Nice area

Rooms clean and comfortable. Hotel is quiet and convenient for access to newcastle & metrocentre.

The Duty Manager Troy was really welcoming and helpful.

Really great experiences and the staff were very friendly. Excellence Breakfast on both mornings . We would recommend ye to our family and friends .

All the staff are lovely and helpful, the room was clean, breafast was good and the staff were polite and on the ball cleaning the tables and filling anything that was low or empty. Its the 3rd time ive stayed here, handy for the metro centre and the train into newcastle too.

Hotel nice Check in was little slow,1st lady said room wasn't ready,as sge said didnt realise i wanted sofa bed made up.She said would sort it,then seemed to go off shift.So had coffee and after about 40 minutes later i went back up to see if ready,an young lad said so sorry i didnt realise you had been waiting so previous lady obviously hadnt told him .He was great though got us checked in right away.So think previos lady could've done more to make the other staff aware.Apart from that hotel was great.Room nice and clean.There was also another great male member of staff that was on night shift i was chatting to him the 2nd night as my son was joining us at the hotel later that evening.He was great guy and really helpful to my son saying there would still be few breakfast items available to him,as he had to leave just after 5am.Wish i wouldve got the 2 male staff members names as they were amazing

Very good for the money. Comfy bed, good location for what we needed.

Nice comfortable stay with easy access to Newcastle City Centre by 15 mins on the bus, bus stop is on the main road just outside the hotel. Included breakfast was also very good and plenty of it, the hot croissants were excellent. Great staff who were very friendly and helpful - thankyou

Overall we had a good experience at this hotel, we only stayed 1 night. As a company-wide policy they don't provide bottked drinking water in the rooms, however jugs of iced water are available on request. We found the breakfast area very, very crowded at 9am, on the plus point they gave us vegetarian sausages as part of the breakfast package.

Lovely room, overlooking the River Tyne, quiet, clean. A lovely FREE breakfast.

The staff weren’t terribly friendly. Tiny rooms. Clean and affordable.

Staff very accommodating and helpful

convenient for A1 and good food choices both inside and near to the hotel.

Short family trip for family event, enjoy the stay and experience. Good services.

Hotel was spotless, staff were fab, only downsides were the bed was unbelievably hard so we barely slept, water pressure in the shower was so low I could wash my hair, and with the weather as hot as it was and no air con in the room it was unbearably hot in there. Purely down to how uncomfortable bed was we won’t book another hotel from this chain.

Nice hotel. Clean room and bathroom. Very comfortable bed. Nice choices for breakfast.Free parking and good location. Choices of places to eat within walking distance.

Property is in a good area for travel and nearby places of interest. Property was not clean, the carpets in the room were filthy, hallways were not clean at all. Staff was friendly and helpful with the exception of Ellison. He is in dire need of cheering up, showed no motivation for anything or anyone at all. He was on his phone when we were having breakfast and just the general aura of this boy was not good. He should not be at the front of house. Breakfast was OK, bit disappointing with quality of the food. The beds were not great but not bad either. Would I stay again? Not sure but probably not

Very comfortable room, nice bathroom facilities. Welcoming, friendly staff. Excellent breakfast.

Was given a wheel chair connecting room which was not needed or asked for?

excellent hotel, always stay here because it has accessible rooms. Very clean , excellent staff , good breakfast and easy parking. Convenient for the A1.

Walk in shower! USB by bed. Good breakfast. Very clean, great.

We stayed here for the third time in a few years and on the whole we were happy with it. The receptionist wasn't very friendly on our arrival and we felt unwelcome which isn't usual for here. Although the room had a fan and the curtains had been closed it was still very warm indeed. The fan was so noisy we had to turn it off during the night in order to get to sleep so it was very hot. We took the duvet out of the cover in order to be a bit cooler. The bed seemed smaller in width than I remember it.

Everything was just fine the staff was polite and caring there was nothing to dislike a great stay this was the second time at the hotel and will be back

Very good

Our room car

Good value

Clean and excellent service

The hotel room reasonable size facility very good for accessibility to town centre. It could be better if there was an offer for room slippers as I feel the carpet in my room wasn't very clean and I feel very uncomfortable walking barefoot in the room. Room 312 .

Liked the room, comfortable and clean. Liked the breakfast options. Liked the staff.

We were greeted on arrival by a friendly employee who handled our check-in efficiently and quickly giving us all the information we needed. Our room smelt fresh and was spacious and very clean. We found the bed comfortable, but missed that it was not kingsize. Breakfasts were buffet style and there was sufficient choice but there could have been more flexibility over rhe offering ( only scrambled egg for example). Overall, it was good value and met all needs.

Lovely staff, that was start to finish. Everyone friendly, helpful and courteous. Would stay here again. Thank you.

The breakfast was good

Where it was situated close to metro centre Gateshead

It was a very quiet hotel witbin striki g distance of central Newcastle

Bang on

A

Nice place for an overnight stay

Near or on bus route. Near Metro Centre. Quiet location all good but a bit commercial. The staff were really helpful and helped make the stay very enjoyable.

Very pleasant staff.....

Although the hotel was dog friendly,and brilliant. the area around was not, we went to go for a meal in the pub next to hotel. No dogs allowed other eateries the same. Which was not handy.

Great hotel can’t wait to come back the stuff where all amazing

Room was ok. No creamer or milk with the instant cofffee in the room I ate in the bar. Just a burger, I wanted mustard but there wasn’t any. Breakfast was help yourself. Sausages, bacon and hash browns were only warm and had obviously been lying a long time.

Great place and local food outlets around the area.

Excellent value-clean and very comfortable.

We were down for the Cup final well done Newcastle well deserved mon the Toon. Shopping was good for the women.

A very lovely hotel I’ll definitely be coming back. The pillows were very comfy as was the bed and they offered a lot of complimentary items at reception

Possibly one of the better budget offerings. Friendly welcome and spotlessly clean rooms. Plenty of choice at breakfast and never too busy.

Everything was brilliant, staff were great,excellent breakfast.

Excellent location. Free parking. Substantial breakfast included. All you need from a budget hotel.

This hotel is within easy reach of the Metro Centre either on foot or by car. Its location is excellent for walks along the river. It is easily accessed from the A1. The rooms are a bit sparse but comfortable. The breakfast is good. And most importantly for us the place is dog friendly.

It's a Holiday Inn Express. On an industrial estate. It was clean and tidy and I slept well. Difficult to get excited about a bog standard hotel.

The hotel served its purpose. It was comfortable enough. Clattering and banging in an adjacent room at 0515 wasn’t a pleasant awakening but not necessarily the hotels fault except maybe the lack of sound insulation. Breakfast in the morning however wasn’t great. It was plentiful but unfortunately the hot food selection wasn’t even warm.

Sink plug broke

Great

The location was ok, close to the Metro Centre & other shopping options. The room was a bit tired looking and SO hot, the options are having the heater on or off, theres no thermostat to adjust the room temperature. The bed was a double which was rather cosy! Probably my fault for not checking that on booking. Breakfast is included, it was ok. The hash browns were a bit soggy & the bacon was underwhelming. Staff at breakfast seemed more intent on loudly discussing their lives in the kitchen than being attentive to the guests. You can buy some drinks & snacks but they dont take cash & charge a preminum - £2.95 for a 500ml bottle of pop felt too much.

The thing that impressed us most was the fact that the 'continental breakfast' was in fact a full breakfast. My husband was able to fill his plate with bacon, egg etc and there was a great selection of pastries, toast, fruit etc. We were really pleased.

The rooms say they had double beds, but they're actually three-quarter doubles (still technically a kind of double I suppose) and for two people it's awfully cramped.

Good clean hotel, close to the metro shopping , room was warm but with the realy cold weather we couldnt get the heating to turn up, but it wasnt a big problem .

Excellent hotel , super helpful staff , excellent breakfast , perfect , very warm and comfortable room after a long flight

Great stay, wonderful breakfast buffet, and amazing staff. Special shout out to Carol for the travel tips for when we return! Cheers.

Dog friendly, very friendly and helpful staff, and breakfast was excellent.

Friendly staffs and very good service

Lovely clean room and comfortable bed friendly staff well done to the team

Perfect stopover location for 2 nights. Room was clean with nice decor and a decent breakfast was available each day. Staff were friendly and helpful. Would stay again.

Easy to park , good location, clean and comfortable room

1st time in Holiday Inn Express - would recommend the Gateshead one was very pleasant- only complaint is the toilet flush needs adjusting as took alot of effort to push button

The hotel was well situated, fifteen minutes from the city centre and very close to the metrocentre.

The hotel was very close to the Metro centre, parking is also very good @ the hotel.

Quick overnight for Newcastle business event

reception staff always friendly, rooms are as you would expect for a budget hotel, clean but on the verge of getting a little tired in some areas. i have stayed here numerous times and never had a bad stay. breakfast is OK. would and am staying again.

Nice hotel Accessible room quite small but did the job

Only stayed the one night, staff very friendly on arrival, room very clean

Friendly a helpful staff

Amazing hotel, brilliantly located round the corner from Newcastle Metrocentre

Very average. Nothing special

Good: Parking Comfy bed Unlimited tea/coffee Bad: Sink in bathroom of 319 was absolutely stinking, smelled like a sewer Shower - water trickled out, couldnt wash my hair Service at bar was appaling, waited for 15 mins to be served and gave up - only one guy on and understandably busy with check-ins Juice at breakfast very watered down

A long weekend with the family. The location was ideal for all our needs. The staff were all friendly and helpful. The only negative was limited plug sockets in the room (2). Everything else was perfect.

Good experience not far from city centre and metro centre. Room needs updating a bit. It was a shame the ice dispenser not working overall good stay

Had a very good stay and the breakfast was excellent. The room was roomy and comfortable, though the condensation on the windows was very bad and needs attention. East access to all roads and 5 mins from the Metro Centre.

Bit disappointed and especially in relation to price! Breakfast was pretty poor...

In highly floor has good views.

Lovely Holiday Inn Express, great, friendly staff, plentiful breakfast. As with a lot of hotels a frustrating lack of power outlets next to the bed plus we had a small leak in the shower but otherwise a most enjoyable stay. Great location.

Good location for the Metro Centre.

Good overnight stay, friendly staff, comfortable room and a decent breakfast included in the rate. The condition was a bit dated, particularly the heater in the room. Overall, a good overnight stop.

Great overnight stop near Metro Centre. Perhaps unusually for a budget chain, the staff reaaly seem to enjoy giving fantastic service! Really welcoming and friendly.

Overall, it was a nice comfortable stay for a long weekend. Staff were very friendly but the vegetarian (egg free) choice at breakfast, was somewhat limited. The rubber seal in the shower cubicle needs attention, but the Dove hand and shower gels, were fab.

One night stay before an early flight from Newcastle. Rate included breakfast but we were up and out before it started there was coffee but nothing else on offer. I have stayed at other HI hotels where they give a grab bag to take away. The room was clean comfy and quiet. The restaurant area was like a school canteen very basic and no ambience but the service was good. Would stay again for the convenience and quiet.

New,Clean. Great breakfast

We stayed here the night before our morning flight at Newcastle airport. We arrived around 6pm and got checked in quickly. Rooms were spacious and clean as were the toilets. Unfortunately our room had a broken window making the room very noisy during the night. Not ideal with a toddler and baby. We could no request a room swap as the children had fallen asleep prior to heading back to the room and waking them to do this was not an option.

We liked everything about this hotel

Staff were excellent, we stopped over for the Great North Run so hotel was very busy. Very good breakfast available and free parking on site

I stayed for a week with my children, first impressions were great. Friendly staff, lobby clean. Room was standard, quite small family room. Was summer holidays so lots of children could be heard at night/early morning. Irons could do with being checked in each room, the one we had burnt my shirt, but the staff were lovely and have arranged a replacement with no hassel. Breakfast had a good choice with good quality food and drinks. Due to having a broken car, staff extended out check out to 1pm so i had enough time to go and collect it all.

Excellent hotel, warm welcome, good food, courteous staff & comfortable rooms with bonus of lift to upper floors.