County Hotel & County Aparthotel Newcastle

The room was freezing cold when I checked in. There's no regulated heating, and classic radiators were ice cold. Thankfully I was given a portable heater after complaining. Towel drier was luke warm, hence bathroom was cold continuously. I appreciate electricity prices, but I think for a 4 star hotel charging circa £200 per night this situation should be more than embarrassing. I would also consider a good carpet cleaning throughout the hotel (including the rooms) as their current condition is well below satisfactory.

Great

Across from the train station centrally located close to pubs and restaurants friendly staff

Handy for restaurants shopping Entertainment , Staff were friendly , the breakfast was excellent . Very good value for money

Amazing lcoation with parking facilities. Slow service and long process to check in. Facilities are fine but carpets are extremely dated. Loud guests due to wedding, with screaming and banging at 3am.

The comments made after the stay on the 26th are relevant to this stay on the 27th.

Girl on reception on Sunday was incredible. So helpful and welcoming please pass this on. I think her name was lyn

We really love the accommodation, it was clean, very nicely furnished and the kitchen, bathrooms and bedrooms were lovely and just what we needed. Beds were really comfortable also. The Aparthotel is ideally situated also, being close to the train station, shops and only 5 - 10 minutes walk from Eldon Square. It is right in the middle of town.

Has a really lovely welcome after a long journey which goes such a long way. The room was great and I had no need to worry about noise from overlooking the busy train station. The secondary glazing made it cozy and quiet. Breakfast was good too.

A very nice stay with a very comfortable room. The room was cool and we couldn’t adjust the heat.

Very nice property Central location Very good value

Reception staff were very friendly and helpful. Quiet room with city view was perfect

Limited to NO parking. No real parking available anywhere near the hotel. Never warned before hand about international soccer march being played the same day in Newcastle as our arrival. Area seemed to be in a seedy part of town. Personally told the receptionist on the apartment side of the facility that we were cancelling our reservation and the reasons why.

The room was clean and perfect for a night in Newcastle.

The dust bunnies in the room were over the top, it was insane how much dust was piled up on top of tall furniture and along the walls where the carpet meets. Had to ask for a portable heater as the radiator was not working. The mattresses should have been replaced a LONG time ago, every time my son shifted slightly another spring flew up and jabbed me in the ribs. The bathroom/shower was really nice but the ventilation not great, every thing was soaking wet in there after showering, even in luke-warm water. The food was ok, breakfast pretty good. All the employees we interacted with were very nice. Location is in the center of it ALL, central station right across the street, plenty of restaurants nearby along with museums/shops/groceries.

Car park bushes and hedges need trimming instead of overgrown bushes with thorns scratching car

I chose this hotel for location to the train station and good price point for a one night stay after going to the theatre. I was very impressed with the cleanliness, it was immaculate. Comfortable bed, though we were facing a main busy street, the noise did not affect us. Polite, friendly staff and impressed that when we returned late at night, a member of staff checked we were staying before allowing us in. The room was compact, but perfect for our stay. A beautiful old building, well maintained.

We had enjoyable stay. Reception staff were very helpful and pleasant Our room was very comfortable and clean. The breakfast was ok but we did expect more choice given the 4 star rating of hotel. More cereals fresh fruit and choice of breads etc. In fact we have had much better breakfasts at Premier Inn. Excellent location in the city.

Great locale, very comfortable room, wonderful breakfast

Room but no air con

Beautiful hotel, building is old and creaky (you could hear people walking around in the room above)

Very convenient hotel near train station and all amenities in Newcastle

Location was excellent and quiet, unit spacious, bed comfortable and staff helpful. No view from the window. Room temperature was much too hot and no way to adjust. Fans were available, but didn’t help much. Only the very basic of kitchen items were provided. Example: Only 2 forks, knives, spoons provided for 2 people so had to wash between dinner & dessert. No dish soap. No second dish towel available when the coffee maker leaked. Felt the establishment did things as cheaply as possible which reflected poorly on the overall value of the stay.

Noisy extractors outside windows, room very warm so had to open windows.Teapots and coffee pots looked a bit dirty.

we enjoyed the stay overall. The rooms are big (2 bed apartment). Bathrooms were nice. Just a shame that the sofas were grubby and stained - but we were only there for one night, so didn’t use them. Would return again

Rooms we're roastl

Lovely hotel

Nice hotel just a bit dated with creaky floorboards in the rooms and very warm without aircon in August.

Limited parking. Had to park in the station parking area.

Property is spacious and centrally located.

Overall nice family time we spend together.

Staff were friendly enough but didn't offer much help when I was asking about breakfast when I checked in. I was told by the receptionist that I needed to book at the restaurant, and the first person in the restaurant had to ask for someone else. That person told me I didn't need to book but seemed unsure when I asked what time it opened.

1st class stay

No hot water

The room was ok as a large ish single rather than small double. I wouldn't like to think of two of us in it. It was quite dated but very clean. The bed would have been comfortable if it didn't dip down at the edge making me feel like I was going to fall out. I had to sleep on the side against the wall. The only real complaint was that it was incredibly hot in there even with the fan on all night.

Bed very comfortable Staff very friendly Coffee and tea at breakfast not hot Central location

Staff are friendly & helpful. Room nice but too hot, no air con & noisy with windows open. New restaurant menu has good options for healthier choices. Near all amenities/transport.

I would like to thank Paul at the reception for making me feel so welcomed! I absolutely loved the place and will certainly return. Thank you, Paul (and other)

Good

Spacious well equipped apartment

The room was stifling. No ventilation because window only opened a couple of inches. Creaky floors and shower was very small and water would not get cool. Basically no closet space. Horrible experience.

Very impressed lovely large comfortable room we will use again

The hotel was in a great location. Unfortunately we could not park in the hotel car park as it was quite small and was full. The hotel staff were friendly, the bar staff were unfortunately a bit unfriendly, but the delicious drink made up for it. The room was nice of a little compact in places. The room and bathroom were both very clean. The room was unfortunately very hot and we could not see a thermostat.

We enjoyed our stay. Was close to the train station but is not across the road from the station. That is the hotel and we stayed in the Apartment style hotel which is not on the main street but up a street and closer to the church (St. Mary's Cathedral).

Great hotel location great great service only issue lots of dust on high level in the room

The location was perfect for us. The staff were excellent the food was good. The room was pretty basic for a juniors suite. Only 5 clothes hangers. Very limited storage space for clothes. Tiny complimentary toiletries. No city view as it says in the listing. Facing a block of offices. So a bit diapointing.

Beautiful apartment. Spacious with all the amenities. Close to town. Loved it except we went on a hot day and it was unbearably hot even with 2 fans on. I did ask if we could swap rooms but was told they were all the same. Btw we went into the hotel to check in thinking that’s what I’d booked but was told we needed to all up street and round the corner for the apartments which was fine.

Great help from recpetion staff

This was a lovely stay , may we give a special mention of all the staff and the warm welcome and attentiveness. Special mention to Lynne and Paul 5 Star rating to these 2 lovely people Cheers MBJ - from Australia 👍

The guy on reception appeared to be talking to someone on tge floor behind the desk. Never made eye contact once. Bizarre. TV needs to be retuned . GB News wasn't available. Excellent clean room.

Floor noise in room very squeaky

This is a nice hotel in a very busy area. My only complaint is the lack of A/C, which causes you to leave your window open in a very bustling and noisy area of town.

Great apartment hotel right by the train station. Thed at the front desk was very professional and helpful. Will go back again.

Excellent hotel! Great value and luxurious

Lovely hotel, fantastic staff so friendly and helpful, great breakfast. Good location being opposite the train station and a short walk to the shops. Would definitely stay again.

We only stayed for one night. Didn't explore too much. Breakfast was ok. Room clean but as we were coming back from a longer trip, there was not much room for 2 larger suitcases. Big bathroom.

Great experience

Great room and excellent location from station

Staff were absolutely fabulous, warm welcome and very helpful. The dining room and bar were in beautiful condition and the breakfast was lovely; bacon, sausage, eggs, black pudding, hash browns, beans tomatoes plus pastries, cereals yogurts and a fresh fruit salad. The beds were comfy and the shower was powerful. Some of the carpet on the room was a little tired as was some furniture. The mirror was high and the chair was low. The hairdryer is attached and with bit a long cors so can make drying your hair a little awkward but we managed. The issues were slight and wouldn't put us off stating there again. The location is opposite the train station so very handy. Again - staff were absolutely lovely.

The room was exceptionally hot in comparison to other appartments as we were out for a stagdo and rented other rooms. We had a big fan in the room which did little to cool us down. We had to open the windows wider. Requested the front desk to provide extra smaller fans to try and cool us down.

Excellent location and lovely apartment which disnt disappoint. The only downside was having to pay £200 holding fee on arrival.

Ok for a quick overnight stay on a long journey. Place was clean and staff were friendly. Not very sound proof from neighbouring rooms and the outside

Excellent stay, hotel was clean bed really comfortable and breakfast was delicious! Hotel is in a great location being right next to the station but close to bars and restaurants too

Room was ridiculously hot, really uncomfortable.

Luxury Penthouse - Be aware this room is sold as having a balcony and roof top terrace (pictures show this) however the balcony is locked indefinitely and there is no roof top terrace as pictured. We were very disappointed as this was part of the whole reason we booked. The apartment itself was clean and tidy, and has a fantastic double whirlpool bath tub.

Great hotel,only one fault the £50 deposit takes too long to get it back.

Lovely up market hotel. The room was very big and spacious. Not much of a view though, but in all fairness we didn’t book a room with a view specifically. The hotel is ideally located a couple of hundred yards from the train station and close to pubs, restaurants etc.

Fantastic place comfy, spotless, and roomy clean.Great facilities and staff are wonderful. 10/10

Was in a good location right opposite the train station. We were there for sam fender event. It was clean and somewhere to lay your head. Check in went quickly despite the lengthy queue. The furniture was dated and the bed and pillows were not very comfortable so i didnt sleep well the room was like a furnace , luckily there was a fan which did cool the room abit. Lovely staff on duty for breakfast and the breakfast was not too bad (couldve been a bit hotter) I dont feel it was worthy the very inflated price

Excellent stay - hotel so handy for arriving by train! Public areas were lovely - nice breakfast restaurant and lounge bar. Breakfast itself was great. Room was lovely and clean, on the smaller side but very well appointed and we had everything we needed. Would stay again!

Amazing hotel and dining experience

Business trip

Really clean and tidy. Heating was on all night so too warm but apart from that really good experience

Highly recommend the hotel. Brilliant location and rooms are modern, comfortable and clean. Will definitely be stopping again

Reception was very curt and unpleasant at check in. Room had so many warnings about water being too hot, keep bathroom door shut or steam will set off fire alarm, etc that it made showering a nightmare. Tub will fill in 60 sec and you will pay for flooding damages. I have long hair. Breakfast was buffet. Not a fan of buffets. Chose for location and parking. Tried to double charge us for food at checkout.

very comfortable stay.excellent.only encountered 1 miserable member of staff(in the bar)all weekend,but i guess not everyone loves their job 😀 everyone else were lovely and helpful.i have stayed at this hotel a few times now,my go to whenever am in newcastle.

Lovely hotel ,will recommend and stay again

Excellent. Right at the train station.

Very nice spacious apartment. Good location. The £200 , deposit was annoying. Still haven't got it back

Check in was fine, staff great. Small double is the tiniest room weve ever stayed in - quite claustrophobic!

Staff very polite and friendly. Hotel lovely and clean comfortable bed. Only down side was the room temperature no air con and the plug in fan we had was so noisy . Obviously due to the location it’s not possible to have the windows open for the noise on the street

Very nice to have a full kitchen that includes a full size fridge, oven and dishwasher.

Wouldn’t stay again make sure anybody staying you have a extra £50 as they take that when checking in as a holding fee and you don’t get it back when you check out still haven’t got mine

Easy to check in. Desk clerk was very helpful and allowed us to leave bags before check in. Very friendly. Apartment was clean and had everything and more than we needed.

The County Hotel is a beautiful hotel right across the street from the train station in Newcastle. The room was very nice, clean, large compared to many, the breakfast was excellent, and we especially appreciated the lift for someone who cannot climb stairs. I highly recommend.

Lovely couple of night in Newcastle, bed was comfortable.

Great apartment, clean with comfy bed. Lovely staff and great beeakfast

The hotel is convenient, since it is right across the street from the train station, and the entire area is lively and walkable.

Beautiful hotel bar staff food Excellent price ! Thank you

In line with a lot of other reviews, they took a £50 deposit on check-in and still not repaid this a week later. Very worrying.

The hotel is perfectly located right opposite the station and looks lovely, The rooms and beds are comfortable however as it’s a very old building there is no air con in the bedrooms

Amazing stay. Surprised we had booked an apartment, as we thought we booked a hotel room. Huge apartment with living space, kitchen bathroom . Pleasantly surprised. Would stay again. Room was really hot though even with window open

The rooms were great could Do with aircon as it was very hot!

Great hotel in a convenient location.

The hotel is just ok. The windows are very difficult to open as they are old, no aircon in the room which is a problem on a hot day. The shower temperature was difficult to suss out, the sink in the bathroom was set up so it would flood the area around, the room was directly opposite Wetherspoons so very noisy. You get basics for the price which was just over £140. It was just ok

We really enjoyed our overnight stay. The hotel was very clean and comfortable and the staff were very efficient and helpful.

Great location but room quite small and I expected more for the price we paid which didn’t include breakfast.

Like this hotel, nice and central. Had Sunday lunch in the restaurant, it was excellent. Stag y always friendly.

No parking on site is a problem

Booked "penthouse apartment".. very disappointed to discover that the bifold doors onto the balcony could not be used "due to health and safety" despite the balcony view featuring prominently in the listing.. air con in bedroom did not work at all, so literally zero sleep (until about 8am the next morning, when it started to work perfectly..) .. and a slight oversight in the listing, no mention that the majority of the wall between the bedroom and bathroom is a window. Seriously? Other than that, exactly as expected. :(