Holiday Inn Express Peterborough by IHG vs Similar Hotels

Rooms were clean, but issues were noted with noise and amenities.

Rooms received mixed reviews; some were lovely while others had issues like heating and air conditioning.

Rooms were generally comfortable and well-equipped according to guest feedback.

Mixed/negative points: reports of small rooms, sunken/very soft or uncomfortable mattresses, squeaky beds and ineffective air conditioning in heat.

Cleanliness was mentioned positively, but also criticized by some as not meeting expectations.

Many reviews mention cleanliness positively, emphasizing a very clean environment.

Some guests noted issues with cleanliness, such as cobwebs and noise disturbances.

Multiple reviews explicitly note clean rooms and good housekeeping on arrival; overall cleanliness is consistently praised.

The location was considered convenient for visiting family.

The location was frequently praised, making it convenient for activities.

Excellent location described by multiple reviews as convenient and quiet.

Strongly positive: many comments about excellent location, metro/transport very close, convenient for transit and access to motorway.

Staff were generally described as friendly and helpful, with some exceptions.

Service was highlighted as friendly and helpful multiple times, contributing positively to the overall experience.

Overall, the reception staff received high praise for their friendliness and helpfulness.

Mixed: several guests report friendly and helpful staff, while others mention indifferent or occasionally rude reception staff.

Food quality was criticized, especially breakfast offerings.

Food received mixed reviews, with some complaints about breakfast options.

Breakfast was highlighted as missing, which affected overall satisfaction.

Breakfast is frequently praised as good or very satisfactory with a decent selection for the hotel category.

Basic amenities were available; however, some guests found them lacking.

Amenities like the pool and spa were generally well received, though some guests noted staff errors.

Guests noted a good range of amenities, but some minor issues were experienced.

Mixed: positives include kettle, coffee/tea in room and parking; negatives include paid parking, no fridge in some rooms, poor Wi‑Fi and AC often nonfunctional.

Guests felt the hotel offered good value for the price paid.

Guests felt that the overall experience offered good value, despite some concerns about breakfast.

Guests felt the price was reasonable for the quality provided.

Generally positive: several guests state the price/quality ratio is fair and good value for a transit/night stay.