Susesi Luxury Resort

Our family of 5 enjoyed a fantastic break with Susesi team. The staff were all very polite and helpful. The kids club was brilliant for our two younger boys and our teenage son really enjoyed the rifle range. Great food and drinks too. Thanks for a lovely week Susesi Team

My son is autistic it was lovely and peaceful for him, nothing was to much trouble, everyone went above and beyond for his needs. The rooms were very clean and the cleaners came daily to support which was a great help with small children. My only down fall was the shop on sight is so over priced charged me £30 for a packet of nappies and some baby wipes to expensive for essentials. However my overall experience of the hotel the staff and the service - flawless, would highly recommend!

We are just about to leave the Susesi luxury resort and we must say it has been an amazing experience. The hotel was very quiet but that didn't mean bars were closed or food stations cut back. We still had the full experience. The team of staff have been attentive, relaxed and happy to please the whole of our visit. So thank you. It was all very much appreciated. You made us feel like royalty. The only tip I would give is for there to be a heated outdoor pool and more access to pool side beds for the sunny days. Even in February as your cool days feel like summer to us. So it would be lovely to lay out in the sun even fully clothed. But that is just a personal niggle. The Jones family.

It was another life experience for me at Susesi Luxury Resort, the warm welcoming from the receptionist, so supportive and always ready to help. The restaurant was top notch, not just a meal but a healthy and nourish food. I also experienced my first 2 days of Ramadan fasting and I had no reason to feel not being at home. Susesi is just a home like home, I will recommend this hotel to anyone for vacation and lodging.

Wonderful meal to celebrate my dear friend Olam-D’s 50th birthday. The meal was great catering for all our very diverse tastes and needs. Compliments to the Chef and her team at Cassia for a wonderful meal and celebration.

a short comment about our experience of our 4 days of New year in hotel Its our second time and its still always excellent hotel in all regards without comments The personals super friendly from A to Z. The gala was incredibly fabulous (presentation,dinner,drinks,event,service...) and i would 100% say it's safe recommendation u wouldn't regret it here My best regards to (Mr Caglar bayraci) And (Ms Seda) for such good service quality 😊 Joux

Everything was perfect! Lovely people, very staff and great accommodations. Food was delicious, as well as all the drinks.

I really liked the food, decorations and especially the new years party. The pool was great and the beach too, i paid a lot but it was all worth it!

Every thing amazing and new year gala party at amazing. Staff very friendly. I love susesi hotel. I ll come again. Thank you ❤💙💙💙💙💙

The hotel is very good. We have a great holiday. Room was clean and well served. The food was very tasty and fresh. All was good. Selenay on guest reception desk was very friendly and supportive to us. Thank you.

Selenay from the guests relationships team was always there for us. She helped us book a table for the new year's evening, she helped us with the communication with the hotel and... she was there when we were checking out, wishing us a safe flight and making sure we had a great time and will come back again.

We celebrated New Year’s Eve at the hotel on an all-inclusive basis, and the experience was truly unique. Everything was perfectly organized, the food was delicious and varied, and the festive atmosphere was unforgettable. Every detail was well taken care of, and we felt truly welcome throughout our stay. Special thanks to Selenay from the reception, who was extremely kind, helpful, and professional. Her positive attitude and willingness to assist made our stay even more enjoyable. We would definitely visit this hotel again and highly recommend it to anyone looking for excellent service and a memorable holiday experience.

Hotel is top of the top The food, service and overall attitude towards the guests in the hotel is at a very high level. And we thank you very much for the special attitude of our personal assistant. Thank you, we will see you again.

We had a great stay at the hotel for the NY's Eve celebration. The staff considered every deatil of the stay so that the guests feel welcomed and comfortable. Great choice of food, rooms were very cosy, spacious and equipped with everything we needed. It was super cute that there were cats at the hotel. The Spa center was good and we spent a lot of time there. New Year's Eve celebration was organised so well there was something for every taste. Really impressed by the cocktail before the Gala dinner. The only thing was there was no fireworks display organised by the hotel. But the party was super even without the fireworks. The staff was super friendly and helpful. Special thanks to Selenay from guests relations! We look forward to visiting Susesi again soon! :)

Really good family experience. Nice room and venues. Variety in terms of restaurants and activities...............

Perfect, The rooms are clean, spacious, and comfortable, and the staff are friendly and helpful. It’s a great place to stay and definitely worth visiting.

Well what can I say except … WOW . From the moment we arrived with the ladies meet and greet at reception to leaving the whole holiday experience was wonderful. The staff when we arrived were more than helpful explaining everything I e . Where everything was … although it always takes a day to “ find your feet” so check in was easy . Our room was excellent large roomy Very clean every ing explained . The mini bar if you needed it was topped up every day but with all incl it wasn’t needed for us . The facilities were fantastic the outdoor from obviously the pools . The water slides . Even grandad 74 went down them .Table tennis , darts, football. And much much more , It was in a fantastic location on the beach plenty of sun beds on and off the beach .the staff here are marvellous they couldn’t do enough from the cleaners, bar staff. Waiters , I really can’t fault the commitment to making sure you have a wonderful stay. If I have one gripe. Although there was more than enough food sometimes it was warm . The amount of choice was crazy too much choice .Themed nights .We tried the Italian one evening . It was superb , there are shops along a walkway to the many pools and beach where you can have everything from shopping to hair braiding . The shows on the evenings again excellent sadly two nights rain so the outdoor theatre couldn’t go ahead , but the other evenings were great . If you wanted to go into the town or market sit was a taxi ride but not expensive. This was our first time in Turkey, we went with our son daughter in law and 11& 14 year old grandsons . We also met another family of friends who were staying with theirchildren 6,12,14 who had a great stay like us . Our son had an upgrade to his accommodation a triplex house 3 beds on three floors absolutely huge The same high quality. I really can’t praise this hotel enough after being apprehensive about going we will definitely go back a great time was had by all . For a multi generational holiday this hotel has it all from fabulous staff. To fabulous facilities.welldone Susesi. By the way the cocktails were amazing. Even if I had to come back on my own I will be back but we are all looking to 2026. Thankyou for the holiday I won’t forget.

Review for Susesi Luxury Resort Our stay at Susesi Luxury Resort was truly exceptional. From the moment we arrived, the hotel impressed us with its elegant design, beautifully maintained grounds, and a warm, welcoming atmosphere. The rooms were spacious, impeccably clean, and provided a perfect level of comfort throughout our stay. The culinary offerings were outstanding — diverse, fresh, and consistently delicious. We would especially like to express our gratitude to Ms. Selenay from Guest Relations. Her warm, caring, and attentive approach made us feel genuinely valued and wonderfully looked after. Her professionalism and kindness added a special touch to our entire experience. The pool areas, private beach, and daily activities created an ideal balance of relaxation and enjoyment. Every moment spent at the resort felt effortless and pleasant. We left with beautiful memories and would gladly return. Susesi Luxury Resort is a place we highly recommend to anyone seeking comfort, refined service, and exceptional hospitality.

We recently stayed at this hotel and was very impressed overall. Pros: The customer service was exceptional. From check-in to check-out, the staff were friendly, attentive, and always willing to help with requests. The guest relations team was especially helpful when we needed items such as irons or other small conveniences in our room. The rooms were consistently clean and well-maintained, providing a comfortable and pleasant environment throughout our stay. There was plenty to do on-site, with a wide variety of daily activities for all ages. Entertainment was offered every other night, including live shows and themed events, which kept the atmosphere lively and fun. Families and couples alike would find plenty of ways to enjoy their time without needing to leave the hotel. Cons: While the all-inclusive food was included in the price, it was not the best and was often served lukewarm, which was disappointing. Additionally, many activities and amenities were not covered by the all-inclusive package. For example, bowling, SPA, arcade games, and some other recreational options required extra payment. This can add up, especially for families with children wanting to participate in everything. Overall, this hotel is a great choice for those who value excellent service, clean accommodations, and lively entertainment, but guests should be aware that food quality can be hit or miss and that extra costs for certain activities may apply.

from start to finish staff inc bar staff reception staff kids club just can,t do enough for you was our second visit to this lovely hotel and would highly recomend it

Really good apart from the conference because they kind of took over ,some waiters would always serve them first but there are some really good waiters ,but overall an amazing hotel and experience

We booked this hotel as we were joining another family on their holiday so we didn't have any expectations. As soon as you approach the lobby, you are surrounded by grandness and you treated like a celebrity. We were welcomed in, and immediately taken care of. We had a long journey, lots of delays and the relief to be welcomed in and looked after was absolutely wonderful. There is a huge sense of luxury and comfort. We had some dialogue with the hotel before as my daughter is coeliac, SEN and we had some room requests but nothing was confirmed. The hotel gave us a room with a huge king-size bed and a small single bed overlooking the sea. It was perfect. There are a lot of pools to choose from outside (although the water was very very cold) the beach and a range of warm pools inside as well a a vast range of places to eat. Not everywhere caters for coeliacs but the main restaurant had enough choice for us to eat from. The staff at breakfast are great, although it wasn't always clear initially that you order your drinks from them as we weren't approached the first couple of days, however after we asked for some help the staff were brilliant and nothing was too much trouble. We have travelled a lot, we have stayed in lots of different places but the food in the main restaurant was one of the best. There was a lot of choice at each meal time and it was open for a long period of time so you had enough time. The Halloween event was great as was the evening entertainment. Every day you were sent a WhatsApp message to let you know the timings and things that were going on. The kids club was a little out of the way, which may suit lots of families or couples who don't want to be surrounded by screaming kids all the time, and the pool there is very shaded so a bit too cool for October. The staff don't harass you to join in events and you are left to your own devices to spend your holiday as you wish. There were plenty of sun loungers, plenty of food options and great evening entertainment. The resort is so big that it may be tricky to navigate and we didn't get to explore the resort as much as we would like. I had sciatica so unfortunately my visit was very tricky. I wasn't able to explore as much as I would have liked or stuff my face at every opportunity and drink all the Bev's on offer. At one point I was confined to my room and the main restaurant were kind enough for a plate of food to be sent to me. Another time I was in pain stuck by the beach and wonderful members of staff found me, called their on site doctor and got me safely to my room. Their kindness on that day, and messaging me to check up on me even after I was able to fly home was lovely. The ala carte Italian restaurant was great, so gets a shout out from us, we also tried the Mexican and the Turkish as well. Highly recommend this resort and we hope we are able to visit again and enjoy it fully.

Not much to review on this as everything was perfect. First off, the staff are all an absolute credit to this hotel. We have stayed in 5 star resorts all over the world and 3 other hotels in Antalya and there’s always been at least one person to leave a bad taste in your mouth. But this hotel has highly trained, knowledgeable staff who always have a smile and were always very attentive. Special mentions go to the waiting staff Hasan and Selim, they both went over and above every night we had the pleasure of them waiting on us. Thank you both The hotel itself is amazing. Clean, tidy, well laid out and lots going on. The beach is easily accessible with a great beach bar and again amazing staff to whip up the best cocktails and drinks I’ve had from any hotel. There were also plenty of loungers on the beach and a water sports company where you could purchase jet skiing, banana boat, parasailing etc. The pools were, clean with plenty of loungers. We were just out of season so never had any issues getting the same beds everyday. Just beware that because it was out of season we had a few days where there were a lot of conferences going on (mostly men in suits smoking and drinking at the bars) so may be a bit off putting for some people but never seen or heard any issues but I know some people would feel on edge with groups of men. A special mention needs to go to the catering staff and chefs as the food every night was flawless. Best hotel holiday food I’ve ever had by far. Few themed nights such as Italian, seafood, Japanese which were all themed. Also a very festive Halloween theme which was pretty cool. The only negative I could possibly have to mention would be a couple of the staff didn’t have great English which caused a language barrier but we never had a massive issue with that and being out of season I can understand. I must mention, even with the language barrier the staff were still helpful and tried to resolve any issues with a smile. If we decide to return to turkey again it will definitely be to this hotel as we couldn’t have been treated any better. Absolute stunning hotel with the most incredible staff

This was our 5th visit to this hotel and it certainly delivers in many areas. This time the positives are still the reception area and checking in, all spot on. The rooms are spacious and clean and we'd got a great sea view (at an additional cost) and large balcony. The food remains plentiful and varied choices but the difference was that this year alot of the hot dishes were cold. The 'hot' plates weren't hot. The main issue we felt this year was the number of conference attendees - there must have been over 1500, and this was every day of our 10 day stay. The hotel definitely cater for these above holiday makers, we were the minority. The congress attendees were rude and unlike the British, did not queue in line. Meal times were horrendous and at times the 'holiday makers' struggled to get a table at breakfast, lunch or dinner? Basically the hotel felt like a conference/meeting centre, with a few holiday makers sprinkled in. There should be designated eating area's for the conference so that the holiday makers can feel less stressed about the dining experience

Hotel was well positioned in Belek with a reasonable transfer time. Rooms were spacious and well presented. Cleaned daily to an excellent standard with care taken to create swans from towels. We had flowers delivered one day. We used the spa facilities which again were excellent. Bar service very efficient and restaurant meals with too much to choose from. Beach bar a bonus with lovely jetty for walks. Cake shop, on site was also excellent, we only used once as it was too tempting. We used the Mexican Al a carte’ which was a complementary provision. Branded drinks had great quality.

Myself and my wife stayed in the Susesi October this year and our first impression was that this hotel would very much live up to its rating. However that would change when it came to the buffet restaurant, and the bars. The description for the bars states that the hotel has 9 bars. However a number of these bars ( if you can find them) where not up to standard that I would expect. One bar which is at the top of the hotel's only source of music was from a mounted television on full volume. The sports bar was a number of rows of seats with a TV placed in front, and what looked to be a DIY bar in the corner ion order to be able to serve a couple of drinks. Which effectively only left 2 bars the Hayal and Sandal bar. On to the Buffet. My main concern is that a large amount of the food on show had been left over from previous courses, and reheated. This was demonstrated by having brussels sprouts and carrots for breakfast. The food that was presented was not appetising. There was no labelling as to whether the food was suitable for Vegetarians etc. The restaurant was understaffed which led to us having to clear our own table on a number of occasions. An honourable mention must go the Mexican Alacarte. This was obviously a chines restaurant that had been changed to a Mexican by the addition of a few sombreros, and never in my life of eating Mexican food have I seen a LAMB Curry on the menu. I am just pleased that I did not have to pay extra for this experience

The stuff is brilliant, friendly and gentle. Just one thing, it would be better to improve english level. But they made a magic atmosphere. The room is large and bright. The animation programs also good. Food is excellent, despite my wise is vegetarian, we always find something new and it was delicious. The guest relations team was outstanding -they always helped us with any questions we had. We also want to thank you Aijan for her promptness, great assistance. We will come back!

Family vacation was ruined totaly. We ordered stay here few weeks ago before famiky vacagion. After arriving there was no people for one/two days, but after we saw (and still see) people in blac arriving w/o any syop. Full hotel of people who came here for ortopedic congress (we was not informed before buyg this vacation in this hotel). So now we are ones of few famykies who stays here for vacation, rest few thousands are visitors for congress. Hotel dont let us leave them, so we staying here. Compare pictures of people near by pools and... Guest relations was triing to explain that this is "winter" and because of that no people, but in reality all rooms long long time ago was booked for this congress, and we were lucky - somehow we appeared here when no standard people, only congres visitors. Hotel not bad, but our stay here ruined only because of this cingres, no iformation before buying the trip, no money back!

We’re repeat guests at this hotel and have always enjoyed our stays here, so it’s disappointing to say that this visit didn’t live up to previous experiences. We travel extensively throughout Turkey and generally know what to expect, but this time things felt noticeably downgraded — especially when it came to the food. The variety and quality were well below the usual standard. Not a single shrimp appeared on the buffet the entire week, and no smoked salmon at breakfast. It felt like the food offerings were geared more towards the large conference groups staying at the same time rather than regular hotel guests. There’s still a lot of effort put into presentation, but unfortunately, the taste just doesn’t match the appearance. Another small but disappointing change was that the outdoor section of the pool, which used to be heated, was not heated this time. And as returning guests, we were surprised not to receive even a small welcome or bottle of wine in the room. On the positive side, the hotel remains immaculately clean, and the staff are genuinely lovely — friendly, helpful, and always professional. Even though there was a massive conference happening during our stay, it didn’t disturb us at all, which we appreciated. Overall, while we still like this hotel and its team, the drop in food quality and small touches that made it feel special were disappointing. We really hope management takes note and brings back the standards that made us want to return in the first place.

The hotel and staff exceeded all expectations, clean and well presented hotel and facilities. Staff always willing to help and cater for our every need. Ala carte restaurants were great and food was delicious, would definitely recommend this hotel . And chances are will return here again.

Had a wonderful stay at susesi hotel, would highly recommend to anyone that is up for a relaxing stay, staff were amazing and the room was very clean mini bar stocked up everyday. All branded drinks at bar and the food was truly delicious 😋 would definitely come back again. And if you like a sunset it’s truly magical watching the sun go down behind the mountains. Everything in turkey is priced up in euros but will take Turkish lira.

We really liked the hotel. We’ve been herę before, and this time we came with our friends. We enjoyed everything very much. The staff were friendly and helpful, and the service was excellent. Our children felt comfortable, and we also has a great time. Many thanks to Aijan from guest relations, she was nice and always help us. We will come back!

Amazing place. Holiday was great. Staff are exceptional and very attentive. Can’t praise them more than staff in the bar and eateries always helpful and have a smile on the face. Thanks to Selenay in reception for being welcoming.

Very nice hotel and so nice stay and very kind hospitality we are come again the next year because staff is so kind Expecially guest relatinons from Eda very nice person. Thank you for everything

We absolutely loved our time at the Susesi Resort, everything was absolutely perfect, and we'd definitely like to come back next year! The hotel was excellent, we loved the greenery around the grounds, brilliant facilities, great food and the staff couldn't do enough for you. Great value for money, and everything we wanted from a family holiday with 2 young children. Eda and the team from Guest Relations were very helpful. Thank you to everyone at the Susesi!

We have been travelling to the Belek area with another couple every year for ten years. This was the most disappointing and aggressive welcome I have ever received in any hotel. I have travelled widely. No face cloth to freshen hands or welcome drink on arrival. We were tired after travelling, it was late at night. We asked for an upgrade which we did receive, the room was lovely but, on the ground floor which we feel isn't safe and was too far away from the central hotel. We returned to reception and asked for our original rooms. We were shown to a terrible room. On another floor to our friends. It seemed unkempt and sub standard. Our friends room was as booked. When we returned to reception the Receptionist was very unhelpful saying the hotel was full. We then spoke to the Manager who was aggressive,again stating the hotel was full and he couldn't do anything. Challenging us to solve it. Saying that although we had booked deluxe, all rooms were deluxe.This was a dreadful start to our holiday. Rather than trying to solve the problem for a customer, they seemed intent in turning it into a fight. We had to spend the night in the upgrade room then waste the next day speaking to Reception again in the morning and moving in the afternoon to a room next door to our friends. The food, drink and the rest of the staff were good. Sun beds in fairly good supply. Could have had more pool service and pool bar staff. Good bar service in bar. Cleaners did the bare minimum in rooms, beds fresh and clean, felt floors could have been cleaner. This hotel felt too big, long walk to your room. The hotel seems more geared towards being a conference centre hotel. Would not return or recommend due to the bad attitude of the manager and reception staff. Better hotels in the area.

The hotel is nice and has excellent staff. The food and drink is really good, as is the pools and slides, and th bars throughout. I’ve been to other hotels in Turkey and feel there’s a few things missing here that could improve this place - some small and some larger. Some more easy to implement than others. Here’s some of them… 1) - entertainment at night was the biggest loss. There was nothing on the amphitheatre stage on any night of our holiday. All we had was a band, on a small stage, that you can’t view very easily. After dinner it was a bit boring 2) waiters coming around the pool taking orders for drinks. I’ve seen this in other hotels. Sometimes on rollerblades. 3) much better sports bar needed. The one here is just a room with some office furniture. Cmon guys! It needs more. 4) more music around the pool. Make it a bit more lively! I don’t mean really loud and crazy, but create a fun atmosphere at least. It’s dead out there. 5) the kids love animal shapes made by housekeeping with towels, when they come back to the room. This didn’t happen here. Just a small thing, but something not done here. 6) I’ve seen things for kids to do at night at other hotels, like zorbing on the pool, mini boat driving, candy floss machine. None of that here. I’ve seen funfairs at other hotels. Again, nothing like that here. 7) the bowling and amusement machine area needs a refurbishment. The games are old and many broken. The bowling system is very outdated. So all in all it was a good hotel, but it’s not suited to us, so we sadly won’t be back.

Excellent hotel, we had an amazing stay here in late October. We stayed in the triplex room, and other family members had 2 deluxe rooms. Everything was spotless, cleaned daily and fridges restocked (except the top floor but after a note this was sorted). The facilities are great they've thought of everything at this hotel. We never had any issues getting sun loungers on the beach or by the pool. Staff were lovely, so helpful and friendly. A few good tips and you'll be well looked after! The food was absolutely delicious, we've had some of the best food. The buffet was really good, so much variety and the theme nights were fun. Halloween was absolutely brilliant, the attention to detail with the displays and the food was just perfect. We unfortunately couldn't book the free a la carte as it was full every time we tried so we paid to go to the steak restaurant, this wasn't very good, our steaks were cooked incorrectly and we weren't asked at all if we wanted more drinks. Considering we paid a lot of money for this I would recommend sticking with the buffet as it was much nicer. The watersports were great and we loved parasailing. We did a spa day and sit was luxury! The massage, facial and face mask left us feeling so relaxed. It's a must of you go here. I would definitely recommend Susesi, it has everything you need and more. The atmosphere is relaxed, friendly and welcoming. The location is only a few minutes from Belek by taxi where you'll find a shopping centre and food. I can't fault this place!

We recently visited Susesi Luxury Resort and couldn’t believe our luck! The Royal Suite was nothing short of spectacular, beautiful interior design, stunning view, private pool and luxuriously furnished. The grounds were meticulously maintained, the food was excellent and there was lots to keep the kids entertained. Our boys loved playing football on the huge pitch and then cooling off in the water park. We watched on from the comfort of our private chalet (included in the package) which was pure bliss! We were also lucky enough to have a butler service… a special thank you to Erhan who went over and above every day and made our stay unforgettable! He was an absolute star and a huge asset to the hotel. We will most definitely be coming back and hope we’ll be lucky enough to have him again. We would happily recommend Susesi to anyone looking for a luxury holiday in Turkey. Thank you for a wonderful stay!

A lovely hotel. Staff can't do enough for you. Great drinks food. Entertainment is excellent. Excellent waiter at the bar with the entertainment (so sorry we didn't get his name). Eda and Selenay couldn't do enough for us. Lovely stay.

Had a fantastic holiday at Susesi Hotel! Amazing Spa would highly recommend! Selanay was excellent at guest relations. Thank you

Very nice stay at the Susesi hotel. The room was very spacious and clean! The staff was very friendly and accommodating to every need. Spa is very nice and we loved the indoor pool, that was really nice and warm. We highly recommend this hotel!! Eda thank you very much for everything and your help! Much appreciated!!

Hotel resort as expected,we went same time last year.all good apart from food being repatative.staff and rooms fantastic.please tip your waiters,mini fridge man, chambermaids.etc.cannot fault anything really.hotel was full but still a quiet environment. Would still recommend this hotel.

Mixed review :50/50 however Impressed with the family duplex rooms, so much space and cleaned daily. The swim up pools are not worth paying extra for as they are freezing. All the pools in the hotel outside are freezing . Always plenty of sunbeds available . Beach is not very picturesque it’s like muddy sand with stones. Nothing around the hotel to venture out to Belek town not so great its just tacky shops . Food not the best here very bland However glad they have the pool bar as they do decent pasta meals and chicken and chips. The buffet is not good at all and very busy especially with people who are on conference they take over the hotel and have priority. Definitely not a 5* more a 3-4* wouldn’t recommend. No foam party’s & entertainment quite slack to

One of our best vacations ever! Luxurious hotel, phenomenal service, helpful and professional staff, diverse and delicious food. Delicious drinks. We had a wonderful time here. Thank you.

Excellent holiday hotel was wonderful, room spacious, bed huge & comfortable.. even changed my pillow for softer one at my request. Food excellent, extensive choice in main buffet, snack bars great & Al a carte choices. Drinks all branded & mini bar stocked daily. Huge place plenty of sun loungers. Staff very helpful & friendly. Our only grumble would be beach could do with rehash or furniture. We would 100% go back room 2421 5/10 10nights

Just back from a ten night stay at Sussei Resort. Overall our stay was amazing. All bar staff, restaurant staff and cleaning staff were very friendly and helpful. The entertainment at night was of a good standard. In the restaurant they do theme nights which allows a variety of different foods sometimes it could get quite busy though. We did use one of the a la carte restaurants on site and the food was amazing would recommend the Tugra restaurant. On arrival it was late at night so were checked in by reception. Due to the time of arrival there were no guest relations staff on duty to explain all info to us so we had to find this out for ourself the following morning so we do feel that we missed out on this. The service should be the same no matter time of arrival.

Very nice territory, amenities, service, WhatsApp support, variety of food, spa, evening shows, entertainment, vitamin bar with fresh juice, pilates and yoga, seaside view, close to Belek (taxi 7 eur there).

The beach and sunbeds are a bit dirty, with many stones when entering the sea. Super loud music at night until 12-2 am (so if your room is facing the sea, you might hear everything clearly). Sometimes it took time to receive drinks in the dining area.

It was my 4th holiday at Susesy (2008, 2010, 2116 and September 2025), and was may be the last one – I am still “chewing” the experience and I am still not convinced to return once more. An overview of the sejour: Arrival & welcome we have arrived around 11:00 and one lady (with very poor English knowledge) assisted us from the entrance. Despite the well-prepared corner with water, lemonades and sweets situated in opposite of the main entrance, she didn’t offer anything. She took our passports and informed us the room will be ready at 14:00. When returning at 14:00 and asked about the room she told us to wait with no other explanations. Around 14:45 we have approached another hostess who requested again our passports – no result. Long story short – we have managed to get the room around 15:00 after approaching the third lady (Seleny if I remember correctly) – who was by the way the best employee you have. Room Even though we have requested a double room with 2 beds, we have received a room 2 twin beds and one extra bed with only a sheet on it. Most probably the room was not yet ready for the new guests. Furthermore, the view from the room was horrible – in front of the balcony there was an industrial building; additionally, there was a piece of unfinished concrete on one side of the balcony. We have politely requested another room and, with the assistance as Seleny we received one with pool access. The room was bigger and the balcony as well –even though this room is not in the main building we have appreciated the upgrade. Still, the minibar was not working and they couldn’t manage to fix it during our stay (they have removed the glass door of the fridge but with no success), the water in the shower had no pressure – problem solved in the next day. On the third morning some water started to fall from the wooden roof of the balcony. By the way, the balcony was cleaned only twice in nine days. All in all, the experience with the room was not a 5* experience – may be a 3*. Food As always – not spectacular, may be a bit bland for 9 days, but you definitely have choices Staff Once again Seleny from the arrival hall – friendly and helpful; despite the comments I have seen on trip advisor, the staff from the main restaurant was also helpful and very attentive to the customer needs; even the ones with poor English managed to satisfy all customers’ requests. Despite the above, I might come back for the pools (outdoor & indoor), the SPA & fitness club, the outdoor armchairs next to the reception bar where you can have a good Lynchburg lemonade, for guzleme and for the sea. May be in the future the bad experience with the arrival service & room will be less intense and all other pros will overlap.

The hotel is great, Seda is a great person she’s really friendly and has a lot of great ideas! 💡 thank you for you help! I recommend this hotel

A lovely hotel. Spotlessly clean with friendly staff. Very good food choice in the buffet restaurant. The patisserie was heaven. The choice of drinks was excellent. The rooms are comfortable with plenty of storage space. Good shower and clean towels every day.

Spacious rooms, comfortable beds, various options at main restaurant and sandy beach.

Not many activities and no music by the main pool. If you want to hear some music you must to spend the day by the Olympic pool. The entertainment in the evening wasn’t very attractive especially when they was talking more in Russian than English

It was an absolutely perfect holiday! The staff were extremely attentive and always smiling. Everything the service, facilities, pools, and food was simply excellent. A special thanks to the Guest Relations team for their kindness and helpfulness. We had a truly wonderful and high-quality holiday, and this is definitely a hotel we would choose again. 🌸

We had a fantastic time at the hotel! The staff were always friendly and helpful, the food was delicious with a great variety every day, and the atmosphere was very relaxing. Our room was comfortable and clean, and we especially enjoyed the beautiful pool area. The entertainment team did an amazing job keeping everyone happy. We would definitely love to come back again and highly recommend this hotel to anyone looking for a perfect holiday!

Wonderful holiday with wonderful staff ! From beginning till the end everything was amazing . Thank you Susesi Team ! See you again !

We have a wonderful Time next to our assistance Eda from guest relations. She help US daily with program and with taxi and also we have a great experiente with shows and disco tonight. Also we benefit of daily cleaning - 10 points and very good meals and disco club and service AT drinks - 10 points.

We are at the hotel now. I would avoid at all costs. Staff are friendly and work extremely hard. Food is also very good. However what’s not advertised when booking is that the hotel runs conferences. There is an insurance conference on just now which has made the hotel ridiculously busy to the point the staff can’t cope. It took 25 minutes to be served a drink (a conference guest was served twice in that time) and we were unable to get a table at dinner. The conference guests are prioritised over paying guests. They are rude and have taken over. The hotel has potential but this has ruined our holiday. Susesi should not be advertising as a “luxury” resort as it is nowhere near luxury.

We booked this outstanding hotel for my 60th birthday celebrations, following our wonderful stay last year, and boy it did not disappoint. Upon arrival, you feel like a lottery winner, nothing was too much trouble for the guest relations team. We booked our A La Carte restaurants with the team, they explained some were charged, whilst othered were free. We opted for the fish restaurant for my birthday celebrations, which was chargeable, but offered free as a birthday gift from the hotel. Food was beautiful, we had 5/6 courses, restaurant was overlooking the sea and there was an amazing light show. In addition we booked steak house, chargeable, in my opinion, just ok. We also ate at the Indian (free) just beautiful and we also booked the Italian (chargeable) but unfortunately we couldn’t go as my grandson was ill. The main restaurant is outstanding, food and choice are plentiful. Staff are amazing, they are constantly busy, but always have time for a chat. There are 2 snack bars in resort, we preferred the Tuk something (nearer to the beach, where they do pasta) we felt food, service and staff, in particular Yilmaz was outstanding. Shows in the evening are West End worthy! What a treat! We had 2 amazing massages. Everything is this hotel, is high standard and is definitely 5 star. Our room was huge, with 2 sun loungers, chairs and a table on the patio, walked down a couple of steps, to the lazy river. Unfortunately our grandson became ill 2 days before we were due to leave, so we’re unable to fly home as planned. Jet2 rearranged our return flights (at a cost) but would not help with accommodation. Long story short, Susesi was full, so couldn’t accommodate us longer, however Seda, The Guest Relations Manager found us another hotel! Thank you, We will return to this outstanding hotel!

Arrived back from Susesi on Monday after 7 wonderful days at this beautiful hotel. There isn't a thing I could fault if I'm honest, only thing I wish was that we stayed longer. This hotel is huge, spotless & has a wonderful atmosphere. The staff were great and so attentive, never struggled for a bed, no need to get out of bed at the crack of dawn. The drinks are premium spirits, no crappy drinks and if the cocktail isn't on the menu the staff will make it for you regardless. Had a wonderful turkish scrub in the spa on the first day which is always a must for me. Our room was a terrace which went into like a lazy river around the other luxury terrace rooms. The room was beautiful & spotless, the cleaners were wonderful. Honestly if you are thinking of booking.....DO IT.

Really enjoyed the stay the staff were really good, shout out to Mehmet yilmaz who looked after us in the restaurant. Food in the buffet was really good and varied. Booze was good quality plenty of bars with little to no wait time. Room very good.

My wife and I had another great stay at this hotel which was, primarily, to celebrate my wife’s birthday. This was our eighth visit. Everyone is very friendly and welcoming always seeking to help. Staff are attentive and like to engage in conversation. Davut Gun, Hospitality Chief, was excellent ensuring the service we received was of the highest quality . Ibrahim Temizkan was also very helpful and a waiter called Bilal particularly caring. The Guest Relations Team were always on hand to assist with any questions, particularly Semina. The price of using the a la carte restaurants has increased but they are well worth using as the food, service, ambiance and relaxing atmosphere are worth it. The choices on offer around the hotel ensures all tastes are catered for. There are plenty of sun beds available around the pools and on the beach. These areas are kept clean and tidy. Well worth a visit and we look forward to returning next year with our friends.

Everything

Having to leave

Fabuleux top du top. Un paradis sur terre, les piscines les chambres, les apparts, les restaurants, les soirées. Bref endroit magnifique a refaire très rapidement.

Rien

Pools, beach and food.

I can't say an obvious think which I didn't like it, the hotel is a very good choice for families, we were two boys and some times we felt shy among all those families.

We stayed at Susesi Luxury Resort from July 12th to July 19th, 2025, and it was a wonderful holiday. What made it truly special was the amazing guest relations team, especially Semina and Eda. From the very first day, they looked after us with warmth, kindness, and a smile. But when my father-in-law suddenly became unwell, they showed us just how caring and supportive they really are. They quickly arranged for the hotel doctor to see him, and then an ambulance to the hospital. They organised transport for us to and from the hospital, brought us care packages while we were there, and when we came back, they made sure my father-in-law had room service with plenty of food so he could rest and feel comfortable. What touched us most were the hugs, comfort, and kindness they gave to our family during that difficult time. Those hugs and caring words made us feel safe, supported, and not alone. It is something we will always remember with deep gratitude. They also helped with smaller but important things, like printing forms we needed, and when we thought we might miss our flight, they calmly and kindly helped us look at ways to extend our stay. Semina and Eda are the shining stars of Susesi. Their love, care, and personal touch made us feel like family, and we will never forget what they did for us. The whole guest relations team were fantastic, but these two ladies made our holiday unforgettable in the best way. Outside of the amazing staff, the hotel itself is fantastic: • The different pools are all great, each with their own atmosphere. • Poolside food is excellent, and we never went hungry. • Sunbeds are normally easy to find throughout the day, and there’s even an area with beds you can collect and put down yourself if you prefer. • We didn’t join the aqua classes, but they looked like a lot of fun! • The buffet was amazing and changed daily with so much variety. • We also tried the à la carte restaurants — the Italian, Japanese, and Turkish — and each one was fantastic. Susesi is a beautiful hotel, but it is the people — especially Semina and Eda — who make it truly full of heart. We cannot thank them enough.

Clean and spacious Not overcrowded We would like to especially stand out and thank Murat from waitresses who was absolutely amazing and helped us a lot, he was so quick and so attentive, I don’t how how re remembers all his customers drinks of choice! Very impressive! Not only he was so quick and hard working but also had very friendly outgoing manner! Our stay was highlighted by his performance and we wish he would be rewarded and thought of a promotion as he is definitely a very capable person.

All was very nice

We stayed at Susesi in June and overall had a really good time. The grounds are beautiful, with lots of pools and plenty of space so it never felt crowded. The beach and piers were a highlight – the water depth and entry are great! Rooms are big and comfortable, and I liked that the minibar was topped up every day. Food was generally nice; we especially liked the snack bar with döner, the others not as much. The drinks were also very good quality, mostly bottled brands, which was a big plus. That being said, some areas of the hotel feel a bit tired and not quite up to the “luxury” label. The buffet restaurant can get really hectic at dinner, and service is hit and miss—some staff were brilliant, others just didn’t seem interested. On more than one occasion drinks orders were taken incorrectly, which became a bit frustrating. I also felt like we weren’t given much useful information on arrival, and staff sometimes gave conflicting answers when asked about various things. We left with good memories, though a bit more attention to detail would have made it excellent. Overall, we had a lovely holiday and would recommend Susesi for its pools, beach, and atmosphere, but with fresher upkeep and more attentive service, it could feel truly luxury.

We had a wonderful 10 day holiday recently with our family. On recommendation from our son who had been to the hotel 2 years ago, we chose this hotel for our family holiday. I had emailed the hotel before arrival to request a booking at an a la carte restaurant for our son’s 40th birthday. I was told that this wasn’t possible but when we arrived a table had been booked for us at our chosen restaurant. We had also been upgraded to a pool view room which was perfect and very much appreciated. The hotel and gardens were kept beautiful by the numerous hard working cleaners and gardeners. All the staff were friendly. The food options during the day were great. It was busy but didn’t take long for a table to become available. All the drinks and cocktails were made with care and were delicious especially the iced coffees with whipped cream! The evening buffet was very busy and noisy so you had to pick your time to eat, carefully. The evening entertainment was very good and very professional, we all enjoyed it. Being there for Turkish Day was a great experience. It was lovely to see how proud the Turkish staff were. Just a note to other holidaymakers that the pool is 1.40m deep. There is no shallow end to the pool. Our grandchildren can swim but couldn’t touch the bottom which was tiring. Thank goodness for inflatables and adults to hang on to! We spent time on the beach which was great fun. The sea was warm and there were some big wave. Water shoes might be useful as there is a stony strip on the water’s edge. The rooms were large (especially the bed) and comfortable and the mini bar was restocked daily although we only had the water. The rooms were cleaned well everyday. We were left a few friendly notes from our cleaner and our towels were left designed on the bed - swans one day, hearts another - a nice touch. A lovely holiday and I’m sure we will be returning with the rest of our family. Thank you. Room 3307a&b

Lovely hotel with family friendly rooms. The senior suite with two bedrooms and two bathrooms was perfect for us and our two teens. Overall the resort was very clean and the huge pools never felt crowded even at peak times - though do get down early if you want a poolside spot. Overall food was very good, the buffet in particular had a good rotation of themes, helpful staff. This was high season, so if you want a quieter experience go before 7:30pm or after 8:30pm. Lunch at both pool side spots was very good.

From the moment we arrived at Susesi Luxury Resort, we were treated to an experience that exceeded every expectation of a five-star getaway. The resort effortlessly combines elegance, comfort, and world-class service, creating a stay that feels both indulgent and unforgettable. Semina an and Vuslat have treated us so good during our stay.

Pros: The hotel has nice pools and beach front with good Piers. Cons: The food and beverage varieties were a let down. The service in restaurents was not as would be in a 5 star Hotel, undersatffed restaurents, the repetitive taste less food varieties, and poor menue. F&B manager and Executive Chefs are nowhwere to be seen in the restaurents or anywhere arround . The Bain -maries are empty in the middle of meal and nobody cares enough. The Restaurents are crowded at peak hour. If the kids want an ice cream in the first half of the day, it is not available and just a single Ice cream kiosk in the afternoon in this huge territory. The customer care writes down all your greviences and it ends there without any feedbacks or improvements made. There are far more better options avialable within the price range of this Hotel . The Hotel GM and F&B need to work hard and train the staff to bring the services upto the standards.

3 piscine exterioare, 2 interioare, magazine cu tot ce vrei la fața locului, multe restaurante, mâncare diversă la bufet. Ne-a plăcut mult divertismentul din fiecare seară.

Destul de scump pentru ce oferă, la serile tematice nu prea se respecta tema, erau doar 3-4 preparate în temă, restul erau la fel ca de obicei. Personalul de la barurile și restaurantele de afară foarte sictirit, stăteai o grămadă să comanzi ceva, uitau să-ți mai aducă comanda... Per ansamblu, mi se pare că am plătit cam mult pentru ceea ce oferă. Cocktailuri se simt diluate. Am văzut cum a desfăcut sticla in fața mea, deci nu îi bănuiesc de ceva, dar am băut în unele zile și 4-5 cocktailuri la plajă fără să simt nimic (eu care nu prea beau și amețesc de la un pahar).

We would like to express our sincere gratitude for the high quality of service and hospitality. Excellent room (Royal Suite), delicious food, comfortable location, pleasant and attentive staff. We would like to separately thank our butler Furkan for his high professionalism, friendliness, excellent English and great attention to us. He is fantastic!!! We will miss you very much and dream of returning to this hotel again. Guests (Oxana and Valentina) from room 2455

What can I say? … The hotel and facilities are great, but they are let down massively by poor customer service and poor food. The food may well be geared at Russian and Turks which made up the majority of visitors during our stay, however I’m pretty easy to please and the food was shocking. I say this not as Brit who complains about not having a full English and Chicken Nuggets whilst in Benidorm, but as a well travelled middle aged man who’s been all around the world. In the main restaurant the food didn’t change each day and the quality of both breakfast, dinner and tea in the was awful. Add to this that it was so busy it was like being on a Cruise ship. As a family of 5 we struggled to get a table and had absolutely no help from staff to even try to get one. When we did finally manage to get a table, trying to get them to clean it was even more difficult. If you decide to change to one of the smaller restaurants for dinner serving a smaller selection of different foods, it’s the same issues. Poor customer service, not getting a table, not getting it cleaned and then when the food does arrive, it’s overcooked, dry and tasteless. In summary, don’t waste your money as a Brit by coming here. There are plenty of other places to spend your money - this is not 5 star service.

Absolutely amazing experience! Everything exceeded my expectations — from the excellent service to the great attention to detail. Special thanks to Sila and Fardi for their professionalism, kindness, and outstanding support. I truly felt valued and comfortable throughout. Highly recommended, and I would definitely come back again!”

Eten

Druk

Geen extra kosten betaald. Alles was inclusief.

Eten vond ik niet lekker. Veel zoetjes smaakten bijna hetzelfde. Hotel is heel oud en is toe aan een renovatie. Het matras was ingezakt en totaal niet comfortabel.

We are on holiday with jet 2 at the Susesi resort, we are having the best time, the food has been excellent, we have enjoyed a beach hut for the day which was definitely worth it as it was a touch of luxury 🥰 The staff are so friendly and nothing is too much trouble for them! The hotel is big but has something to offer for everyone! I would definitely recommend this hotel to families ❤️

It is our second stay in this hotel. Once again we had an excellent stay of 10 days. Starting from the reception Eren and Tolga took care of our smooth accommodation in one of the best rooms of the hotel Delux Superior with pool view. Bushra Ozpinar in the main restaurant provides a great service at dinner and Yilmaz is of great service at breakfasts. We enjoyed the stay and will come back again.

Loved the hotel, this was our second stay there. A special thank you to Eren and Tolga at the reception desk, as well as Furkan for the warm welcome and for ensuring a pleasant stay by providing our family with a great room. Busra Ozpinar and Yilmaz bey at the main restaurant were also incredibly helpful and friendly!

I strongly advise if you are travelling with children, do not stay at this hotel. We booked with Jet2 holidays after making our choice from their "Luxe" collection. The staff were disengaged, bordering on just plain rude at times. The food offering was of poor quality despite being rated 5-star. "The Kids Club" was a pitiful offering with just 1 activity per day. the worst aspect and not mentioned in Jet 2's literature is that this is actually a conference hotel. The second day, approximately 300 delegates arrived, so it felt as far removed from a family holiday destination as could be. Then it became clear why the food served in the buffet restaurant was so poor as it was simply catering for the domestic delegate business and not for the wider travelled visitor. Due to the number of people in the common areas suited it was impossible to determine who was who, and we simply did not feel safe leaving our 9-year-old out of our sight, restricting on our potential enjoyment. So much so we ended up having to get Jet 2 to move us to an alternate hotel. This ended up carving our holiday in 2, as we could not be moved until day 4. Leaving us with only 3 days of genuine relaxation. The rep also confirmed that we weren't the first to leave this feedback and that the same had happened the previous week, resulting in people asking to leave. Also, when we were complaining, there were others waiting to voice their own concerns about the poor levels of service. It has taken 3 months now for Jet2 to address our complaint to be rejected by them. They need to sort out their marketing literature when advertising hotels else it becomes a very expensive mistake, resulting in having to pay £60 for transfer to new hotel, room surcharges to obtain an equivalent of what he had already paid for and for the loss of items "gone missing" from our bedroom in this hotel. We are so grateful for the all the staff in the Arum Barut where we transferred to, who were like night and day to here and demonstrate what genuine service should look like and how you should prioritise the guests. I give them the extra star purely due to the lagoon pool which was the only p[positive aspect of this place

Nice place to be in. A lot of options. Friendly staff

Susesi is truly an excellent luxury resort offering a fantastic experience for families. The amenities are top-notch, and the idea of rooms connected directly to the pools is both unique and convenient. The variety of food available is outstanding, and the water slides are a big hit with kids and families alike.

However, we faced a serious issue during our summer stay in the Pool Connected Deluxe Suite with four beds. One portion of the room specifically the area closer to the pool does not have proper air conditioning ducts. Despite multiple visits from the hotel’s technical team, the room temperature never dropped below 27°C, making it uncomfortable, especially for children at night. While the resort overall is impressive and enjoyable, this air conditioning issue needs urgent attention. After paying a premium for such a stay, if your kids can’t sleep properly due to high temperatures, it certainly dampens the experience. I would recommend the hotel address this promptly to uphold its otherwise excellent standards.

Absolutely amazing hotel. We loved our stay here. Super impressed with the constant cleaning and service. Food at the buffet restaurants was lovely and great choice for everyone. Enjoyed the food in both the snack bars. Sauna, steam room and Turkish baths lovely. So many little touches which make it special like the juice bar and the patisserie. The entertainment is phenomenal with the Malmambo being the best. We usually wouldn’t go to all the entertainment but because it was so good we felt we were missing out to not. The bar staff are really attentive-trying to remember your orders. Kids visited the kids club a couple of times and were happy. Rooms were cleaned and refreshed daily. Aqua park the kids loved. I really could go on but we were very happy with our choice of hotel and would recommend to anyone! Tips -We always sat outside for meals and the service was really great and it was a relaxing atmosphere. -On check out you don’t need a room. I had been using the spa and Turkish baths all we so as a final treat we used the Turkish baths to get ready for our final meal before our transfer. This is absolutely no reflection of the hotel but if you are wanting to explore without travelling a bit then this probably isn’t the best location. We did visit Belek a couple of times but this is mainly shopping. This is very easy and 7 Euros in a taxi. You should do this if you want anything as the hotel shops are particularly expensive e.g 35 euros for suncream and a family we spoke to has paid 76 euros for a crocodile lilo.We did get the bus to Antalya which was super cheap 380 TL for a family of 4 (which is laid when leaving the bus). The bus takes you to the bus station in Antalya and easy and then you can get a tram right outside the bus station into Antalya (63p per person-paid by contactless card. We visited the old town for the day. My only negative is that the guy who has the parrot and lizard who comes to help the photographers was so rough and cruel with the lizard (in the way he was picking it up and flinging it around) that we would not support this by buying the photo despite them being lovely. I don’t believe this is part of the hotel but my daughter was particularly upset about it and mentioned reporting it.

Having golfed with golfing mates in Belek many times over the years, usually in May and having always been perfect, I was apprehensive going in June/July with my wife and two older sons. The Susesi was the family choice after short listing to three hotels and to be fair, it turned out very well in the end, nothing to worry over.! In May it’s all about the golf. Few holiday makers and reasonably quiet. End of June, early July we caught the start of the summer rush and the hotel soon filled up. Having said that, the hotel is large, like most of the hotels in Belek and there’s plenty of space for everyone. However, Thursday, I was informed, is their change over day and for about 24 hours the hotel is at full capacity, maybe even over capacity as finding a table for dinner, in a very large restaurant, became quite a task. The very large pool was overly busy that day and sun loungers were difficult to find. Then Friday, normal service was resumed! Susesi is a hotel I believe, that has looked to provide the perfect five star experience to its guests. Not ‘quite’ perfect and a few operational issues but it’s still obvious that this is a hotel and staff doing all they can to get it right. If we had one issue, it’s was with the offering of just one free a la carte with our seven night stay. There was no criticism of the food in the main buffet restaurant from the family and the choice was excellent and plentiful. However, as a family of four, we were up and down between courses and never felt like we were ‘eating together’. The one evening of our chosen Turkish restaurant was a welcome relaxed change from the bustle of the buffet restaurant. There was the choice to pay for other a la carte restaurants but we considered the cost too much on top of an already expensive holiday. The evening entertainment was actually very good and was very professional. Day time events were again well organised and a lot of effort was put into a very varied programme. There was something for everyone I believe. Pool events catered for all ages and we found ourselves enjoying things we might never have thought of doing.! Over all, a really great holiday had by all the family. We would recommend the Susesi although we may try another of Belek’s superb five star hotels next year. Watch this space.

We visited the Susesi last month as a family of 6 and had the most amazing holiday! On arrival the staff were welcoming and attentive, I was presented with a beautiful bouquet of flowers which really set the tone for the rest of the holiday. We stayed in the Royal Suite and believe me this room did not disappoint! Well worth the extra money and the view was absolutely breath taking. The private pool was a perfect addition and a great size/depth for the kids. As part of the Royal Suite we were allocated our own butler 'Hakan' who I wanted to give a special mention too. From from day one he was absolutely amazing, he went above and beyond for us. He was super professional and attentive to our needs as a family, he made our holiday extra special!! As part of the Royal Suite package we were able to book a chalet either poolside or beachside for no extra charge. These were a perfect base to store belongings (includes safe) and relax. As with the room we had free use of the minibar which was regularly stocked with branded drinks. The food was great and brought to the chalet along with snacks e.g. ice creams/crisps throughout the day. The whole place was spotlessly clean and really well presented throughout. The pools were great and did not feel overcrowded at all. The slides were a huge hit for the kids and all manned by lifeguards. We only ate at the buffet a handful of times, the food was nice with good choices, but as with all buffets could get busy at times. Most nights we ate at the a la carte restaurants which we could not fault, again this was included as part of Royal Suite. We were also able to order food to our room, so often had breakfast brought up to us whilst the kids played in the pool which was bliss! We just couldn't fault this hotel and felt that the Royal Suite package really offered value for money. Thank you Hakan and all at the Susesi for the amazing memories, we can't wait to come back!

Well what can I say... Second year in a row to Susesi and had a another wonderful family holiday. From the excellent service from Tatiana leading up to check in and staying in the fabulous lake suite this hotel didn't disappoint. The cleanliness throughout the hotel from the rooms to the pool area and restaurants were exceptional. The food and drink choice was excellent from buffet to a la carte always something nice to eat and drink. The service at the bars and restaurants were first class and special mention to Hasan in the restaurants with his kindness and attention to detail for us made it feel special. We recommend friends this year and they overlapped our stay and they also had the great treatment we had so it's clearly a level of satisfaction that the hotel and staff are always happy to provide. Would thoroughly recommend this hotel to anyone and would be happy to come back again in the future.

We stayed here recently for a week and customer service wasn’t the greatest.There are language barriers at times and quite often errors made. Nevertheless, Seda Ocak the manager of guest relations tried her ultimate hardest to accommodate our problems to the best of her ability. She definitely thrives at what she does. Also, on the last night Halil Subasi in the Italian restaurant was extremely friendly. He ran around for everybody in the restaurant by himself. He even tripped and ripped his shoe but still carried on. There were 4 people working there and only he was the one doing everything. Ersen Yakişkan who works monitoring the lobby bar in the evenings is amazing. He shows commitment in making sure all your drinks arrive as a manager of the staff. If you have a problem with timings he ensures all problems are dealt with immediately. Finally, every single member of the spar treatment is lovely. They are all extremely kind and considerate during your time with them. Outstanding service from them all people mentioned.

We visited this hotel in 2017 then went to a lot of different hotels in belek but decided to go back last minute. We were made very welcome, room was ok but no balcony but they changed for us which was great. We also had problems with the sun beds but Semia took us under her wing and went above and beyond to make our stay relaxing and enjoyable we thank you for that. Maybe sunbed problem could be sorted by leaving a piece of paper for staff to check at the beds with towels on then have a 2 hour or 3 hour check if not back the staff remove the towels and if people come back they deal with the staff not the people who are trying to enjoy their holidays. The food in the all the restaurants was superb but agree with main restaurant far too busy. Drinks were brand and staff were friendly at bars. The pools were only accessible through ladders which you were a bit frightened incase you slipped coming up from the water maybe put in wider steps or better access into pool for older people. We would go back to this hotel as Semia especially made our stay so relaxing hope you see you soon ⭐️

We had a great stay at Susessi Hotel! The overall experience was very good – the facilities were clean, the atmosphere relaxing, and the staff friendly. One thing to keep in mind: if you want to dine at the à la carte restaurants, it’s best to make your reservations as soon as you arrive, since availability can fill up quickly. A special thank you to Poyraz, who was incredibly helpful and kind throughout our stay. He made a real difference and was always there to assist us whenever we needed anything. His professionalism and friendliness stood out. Would definitely recommend this hotel and hope to visit again!