Grand Hotel Dei Castelli

Very good breakfast with fantastic views. All the staff were pleasant and professional. Amazing property and unique experience staying in a beautiful Castle.

Architectuur

On a aimé le domaine, si tu es à l'intérieur du château....

Le personnel qui t'accompagne dans la chambre il a fait porter les bagages à ma femme 🤷 et moi j'avais déjà préparé un bon billet pour lui,, et bien sûr ils sont restés à l'intérieur de mes poches 😂🤷

Tout sauf la plage

Le prix pour aller se baigner même une demi-heure. Quand on quitte l'hôtel vers 11 heures de payer 45 € par personne n'est pas raisonnable

La struttura è meravigliosa e la vista su Sestri Levante è incredibile. La spiaggia dell'albergo è stupenda e si affaccia su una piscina naturale che sfocia in mare aperto. Il centro è vicinissimo. Un soggiorno perfetto.

Amazing. One of the best places we have been.

Lovely venue

struttura eccezionale, così come il personale.

la descrizione della spiaggia, in particolare della scogliera non era come indicata nella vostra informativa.

Posizione e struttura unica

Il prezzo della spiaggia ha pagare a parte eccessivo

Beautiful old castle.

The room was hot at night despite a/c.

This is really a true gem, nestled over the top of Sestri Levante with an unbelievable view of the coast line. The estate has two primary castles for accommodation and entertainment; the beach club has direct access to the sea with privacy and services. Being on top of the headland you are shielded from all the noise of the town and bars but you have easy access to the restaurants and promenade by a primary lift, and with the knowledge that the sanctuary is minutes away! Really a special place, family run and supported by excellent staff, long serving, and dedicated. This was a great break and I unreservedly recommend the Grand Hotel Dei Castelli.

This historic property has been maintained beautifully but whilst retaining its authenticity some areas are tired. The gardens and views are are truly stunning but the present access is restricted in the gardens due to storm damage.

Posizione privilegiata, parco, parcheggio auto, grandi spazi esterni, colazione, pulizia.

Scarsa manutenzione della camera, ambienti comuni cupi e datati, ristorante con menù anni '70 e prezzi elevati, supponenza e altezzosità della proprietaria con i dipendenti.

отличный отель. очень аутентичный. отличный персонал, в отеле всегда и везде чисто. отличный ресторан. очень вкусно и в разумную цену. сервис в ресторане также на высоте.

the view was amazing, the hotel also very picturesque, staff friendly and very cooperative, food (breakfast) was also ok.

overall ok

Tout

Rien

Rodinna atmosfera a pohoda

Tutto fantastico, meraviglioso, incantevole

The position

Everything was old fashioned, pretentious, poorly stuffed and taking too Much advantage of the wonderful position …

L'emplacement

L'accueil

At man skriver saltvands pool når det ikke er der det er på stranden og man skal betale 45 € per styk for at bruge det . helt til grin

We stayed in this hotel some years ago and had lovely memories of it, and have recommended it to friends, and they have stayed here as well. Parking is excellent, and don't be put off by the road up to it. We have seen some very nice cars do the road. You do hope that you don't meet anything whilst you are on it, but there are passing places. The staff in the hotel are amazing and so friendly. The Bar/Restaurant looks out over the bay, and it is just magical on an evening. The hotel is very clean, and could be seen as a bit old fashioned, but it is excellent, don't let that put you off. It is a very clean hotel and is of its time, but you could not ask for anything more.

Location and castle were wonderful. We stayed in a beautiful room with a large bathroom. The access to the town via an elevator in the mountain was amazing, very close to everything.

Little things in the rooms such as the sink drain and bath drain were partially blocked. The food at breakfast was average and did not live up to the surroundings. This did not discourage us from having a good time but it was a little disappointing.

My husband and I came for the day to use the beach club, I had read that the hotel was fine but the beach club was beautiful! We arrived and they were charging €160 for a sub par beach club. The bridge to the rocky cliff side swimming area has collapsed and is now closed so we only had access to the natural pool, which is fine. Not worth the steep price. There are other better beach clubs in the area. I would skip Grand Hotel deli Castelli all together and spend your holiday elsewhere.

Did not stay at the hotel but after much research we did choose to come to the beach club for the day. Only half of the club is open which was not disclosed and the cost for what you get is insane. For €160 I’d expect a much more premium experience. There are great beach clubs in the area for a fraction of the cost. I’d skip this one. For comparison, we were at Ecco del Mare the day before which is more expensive but vastly superior, and only an hour down the road.

Gorgeous rooms and interiors, beautiful views across the bay (especially at sunset). Elevator to and from town (just along from the port) is a very cool and convenient (+ appreciated!) experience. Housekeeping and linens are top-notch. Some staff members are absolute delights - special mentions for Pietro at the bar, the lovely lady who appears to run the breakfast service (sadly didn't catch her name), and both lifeguards at the pool (Alessandro and the redhead I didn’t catch the name of either, sorry!). Peaceful front areas of the grounds to relax in and take in the silence above/outside of the centre. Breakfast quality, variety and setting is a true plus - a lovely and peaceful way and place to start the day. The natural pool is a special experience to be had (note that this is available to outside guests, but at double the price, so worth doing even just for a day whilst here).

The beds are so uncomfortable & mattresses are old & offer no support (the type with Bonnel springs) - I came for a weekend of R&R &, sounds dramatic, but I was borderline in tears with this bed - awful nights sleep. While staff are polite, not all are friendly. There is a preference for propriety vs service, which was very old world: there was great care made for staff to not be seen talking to each other in the presence of a guest (I personally don’t really care), but then there is no warmth at times when talking to a guest, and then incidents such as the below. The ’soft’ facilities in the room are poor - no real glasses or mugs, no tea or coffee making facilities. When I asked at the front desk how I might manage to get some hot water for tea in the evening before bed, I was told to call room service and it would be brought. Room service, in the info book, closes at midnight. I called the first night at 11.30pm to no response. I called reception and asked and they said they had already closed and the hotel doesn’t have those facilities so not possible. The second night, when coming back at 11pm, I asked directly at the reception if I could have a cup of hot water brought to the room. They told me to ask at the bar (across the way in the other castle). In any normal 4* hotel, the reception would arrange this without turning the responsibility back to the guest. While the owner seemed polite enough when I encountered her, it is quite clear that the staff live 1. a little in terror & 2. at the beck and call of the owner and their family. Again, very old world and not conducive to a pleasant atmosphere. The grounds are gorgeous but in disrepair. While there is a small note on Booking that the beach and pool can be used for an additional fee, I expected it to be quite nominal, not 45 euros per person per day (!) More transparency on that front would have been appreciated.

Die Lage und das sehr bemühte und freundliche Personal waren toll - aber das war auch leider schon alles - schlechteste Preis-Leistungsverhältnis was wir je erleben mussten....

Die Lage des Hotels und somit der Blick auf das Meer ist sehr schön und das Personal, welches uns nur noch leid tat, war durchaus sehr bemüht und nett - aber das ist auch schon alles. Mehr Schein als sein! Nirgends auf dem Gelände haben wir einen gemütlichen Außenbereich mit Liegen gefunden wo man es sich mit einen Buch und einem Drink zum Entspannen hätte gemütlich machen können. Wir sind nach einer langen Autofahrt, bei über 30 Grad, gegen 14 Uhr im Hotel angekommen und hätten gerne auf der Außenterrasse des Restaurants etwas kaltes getrunken und den Blick genossen - auch wenn man nur von zwei Tischen aus das Meer sehen kann da alles zugewachsen ist. Bis auf 3 Tische waren alle anderen Tische frei. Dennoch wurden wir abgewiesen mit der Begründung, dass gerade noch Lunchtime sei, es somit nicht möglich ist nur etwas zu trinken und der Barmann zudem erst um 15 Uhr käme - unfassbar! Das Frühstück war maximal auf dem Niveau eines 3 Sterne Hotels - die absolute Krönung war allerdings die Tatsache, dass ausschließlich die Besitzerin ihr Frühstück auf der Außenterrasse genießen durfte und alle anderen Hotelgäste drinnen, bei geschlossenen Fenster und Türen sitzen mussten. Als wir nach draußen gehen wollten raunzte uns die Herrin in einem unfreundlichen und unmöglichen Ton auf italienisch an und gab uns klar zu verstehen, dass uns das untersagt ist! Noch nie wurden wir irgendwo so respektlos behandelt. Aber das ist nicht alles - wenn man den "Privatstrand" besuchen möchte - der Begriff ist aufgrund der Tatsachen die man vorfindet irreführend - zahlt man 45 € pro Person und Tag. Keinerlei Service und die Liegen vorne auf den Klippen, so wie man das auf der Homepage sieht, sind angeblich dauervermietet. Hotelgäste können nur die Liegen im hinteren Bereich dieser winzigen Bucht nutzen - eine absolute Frechheit auf ganzer Linie.

Schloss mit stilvoller Ausstattung Tolle Lage

Das Hotel sollte auf die Ausstattung „ Aussenpool/Meerespool „ verzichten! Die Anlage macht einen eher ungepflegten Eindruck ,ist schwer zu erreichen und mit 45 Euro pro Person viel zu teuer!

Tutto

La ubicación y las vistas son maravillosas

Hay que pagar por acceder a la playa y el personal podría ser más servicial

Lage Ambiente Aussicht

Die Besitzerin erscheint etwas komisch und unfreundlich

Location, an impressive castle, secure car park.

Attitude of the staff and lack of service and facilities. For 480 Euro this hotel is outrageously overpriced and outdated in many ways. It was my wife's Birthday, I asked for flowers to be arranged for the room but was sent details to make arrangements myself with a local florist. We were given welcome drinks in the bar which has doors onto a patio overlooking the sea. On receiving the drinks we were told we could only drink them in the bar area! we could not drink on the patio with the sea unless we purchased another drink! Totally unreasonable and not what you'd expect for a supposed 5 star hotel. In the evening we discovered we had no bottle opener or glasses in the room, I called to reception and asked for wine glasses and was sent Paper Cups! On phoning reception again I was told ' we don't make the rules' the same excuse given at ' the not so welcome drink'. The bathroom was dated, mouldy shower (see photos) I expect paper cups in McDonalds - not as an adult paying 480 Euro for one night. I was so annoyed we left without trying the breakfast.

Il servizio in camera

L'opulenza.

Nulla.

Nous avons, comme notre précédente visite, tout aimé, le personnel est attentionné, souriant. Les très grands volumes des pièces, l'authenticité du Château et du Parc. Le restaurant ses plats, sa vue. L'emplacement, le silence, la ville... ect

Personnellement, pour moi, cette fois-ci, le matelas et l'oreille étaient trop fermes.

La colazione non di altissimo livello, peccato perché la struttura meritava anche se molto vintage.

la qualité de l'accueil, le confort

je trouve étonnant de faire payer le jus d'orange frais

The view during breakfast!

מלון מיוחד ,מקום מהמם עיירה מקסימה הכל גדול נקי צוות מקסים ממליצה בחום

A localização é excelente. Do hotel se vê toda a cidade e o mar. O elevador que leva até a rua em frente ao mar é muito conveniente. Chegamos de carro e tive dúvida de onde o Waze estava me levando porque entra na ZTL. Então parei o carro perto do elevador e subi à recepção para pedir informação de como chegar. Tem que entrar mesmo na ZTL, passar por trás da igreja e subir até o hotel. O quarto era bem amplo e confortável. Banheiro bom. Bom café da manhã. Li alguns comentários a respeito de pagar pelos ovos. Tem ovos mexidos à vontade. Você só paga se pedir ovos feitos na hora.

O banheiro não tem bancada. Isso dificulta muito. Uma das janelas tinha um blackout estreito e não cobria a janela toda.

Friendly staff, great views and a master mixologist.

The tiered gardens, grounds and party patio need updating/maintaining.

Tutto

Nulla

La location è fantastica: un castello veramente bellissimo, con una vista incredibile su Sestri, la Baia del Silenzio e sul mare. Il parco molto bello anche se necessiterebbe di un po' di manutenzione verde. Il castello è tenuto veramente bene, arredato con cura; il solarium al terzo piano incredibile La colazione ottima e varia Il personale efficiente e gentilissimo Se dobbiamo trovare una pecca il ristorante non è secondo noi all'altezza, ma il resto compensa veramente

Il ristorante: servizio un po' lento, ma soprattutto i piatti non all'altezza della location.

Amazing Hotel in a great position. Views incredible staff very helpful food and breakfast wonderfull

Having to leave

Eine überwältigende Anlage , fantastischer Blick, reizender Empfang, hervorragendes Frühstück bei unglaublichem Preisleistungsverhältnis.

Immersi in Un parco ….alloggiati in una stanza di un castello … tutto …un sogno !

Nulla

Bellezza struttura, qualità cibo ristorante, pace , silenzio

La classe du lieu , la distance du brouhaha, l’histoire du lieu , la salle de petit déjeuner et le restaurant absolument dingue

Chambre très austère limite monastère et les surcoûts : une boisson d’accueil offerte mais au bar , interdit de s’asseoir sur les canapés , les œufs cuisinés le matin sont payants , … ambiance assez austère globalement

Ambiente elegante, di alto livello. Massima pulizia. Camera singola davvero bellissima e con vista spettacolare. Colazione abbondante e variegata. Personale disponibile, gentile e competente.

Nulla

Location was stunning with an incredible view from the bathroom and a real sense of old world charm everywhere. Flowers, plants, garden and grounds all absolutley delightful! The bar and breakfast staff were professional yet friendly and helpful too: a real asset to the hotel I would say. I can only imagine how stunning the pool is when it opens, set as it is into the natural rocks!

A very minor point... it seemed a shame to be told that the nice idea of a "welcome drink" offered could only be taken inside the bar, not in the garden. We decided to leave it as a result and preferred to go into town to enjoy a glass of wine outdoors. Otherwise, nothing not to like!

Die Aussicht ist traumhaft.

Die Matratze.

La struttura e lo staff sono eccezionali. Ordine e servizio in tutto il meraviglioso castello, inserito nella natura dell'istmo di Sestri Levante. Più che soddisfatti. Dalle "coccole" accoglienti appena arrivati, al forte desiderio di poter ritornare.

Il non aver soggiornato più di un giorno .......

È un castello

Situation et charme de l’endroit

Petit déjeuner

Il posto, la vista, il servizio e la colazione. Era tutto perfetto, come ogni volta in cui ci siamo stati.

Super Ausblick beim Frühstück, große Auswahl, freundliche Bedienung

Der Weg bis zum Hotel hätte besser angeschrieben sein können.

Bien être, atmosphère chaleureuse et paisible

one of the best hotels I have ever stayed at. Staff, breakfast, location all incredible.

nothing. not kidding. would rent again in a heartbeat

Breathtaking property, in the best location!

So, this amazingly, breathtaking property needs some human touch, some care, some people oriented management and values. The entire services and property facilities and equipments (like the beds, mattresses, pillows…etc) felt like it was there just because it needs so be, like some Marked As Done tasks, so the experience itself had no warmth at all. The staff was acting with fear by the owner, telling us that this will be so upset if we stay at the terrace to have just a glass of prossco - so NO dinner - in our t shirts and shorts. The fear in the guy eyes was no words for me! Also, the staff had too few people on a shift, they were almost jogging to be on service, and being kind at the same time. And they were! The breakfast has nothing to do with the number of stars!

La posizione

Alcuni spazi poco curati

Le charme du château et et des espaces environnants. La beauté du parc et du port privé. Accès au centre ville facilité par un ascenseur aménagé à même la roche. Excellent petit déjeuner et vue exceptionnelle depuis l’espace restauration. Personnel aux petits soins.

Déco et équipements de la chambre un peu datés.

Amazing setting with a private beach, a beautiful building which has been very tastefully restored to preserve its 1920s grandeur (fortunately they have kept all the beautiful original doors and windows with their brass handles). The restaurant and bar offered wonderful drinks and food (I have never drunk a daiquiry so expertly mixed!). The staff at the hotel are all trained to extremely high standards of etiquette and knowledge, which is rare to find these days, as it requires considerable investment. The best example is how the staff very kindly sent me my electric toothbrush (which I had accidentally left in the hotel) back to my home address, successfully battling against the bureaucracy of the Italian postal service - truly gold star service!

We were staying in Sestri Levante and fancied a walk up to this hotel for pre-dinner cocktails. The outdoor bar seating area is very small and trees block the views! There’s only one table that has a decent view of the bay. The Barman was very slow to serve us and I ordered a Gin Martini and my husband a (small) bottled beer. My Martini was so badly presented, served in a wine glass (not chilled), no lemon twist or olive and very small! The barman offered a dish of complimentary sweet almonds and when they (finally) arrived they were soft not roasted and soft, tasted like almonds you’d buy in a supermarket for cooking - ugh. The bill was €30 - not value for money. There’s a great bar in town Cafe Central where the barman serves great Martinis for €8. Enough said.

Die ruhige Lage auf dem Hügel der Halbinsel ist schön. Ansonsten ist von der auf der Website beschriebenen Eleganz des Schlosshotels nichts mehr übrig.

Man merkt es leider buchstäblich bei jedem Schritt: Das ehem. Schloss hat seine besten Zeiten hinter sich. Der ehemals sicher wunderschöne Park ist kaum mehr gepflegt, die weitläufige Steintreppe in Richtung zum Meer bröckelt und wird weiter unten der ungepflegten Wildnis überlassen, die Wege durch den Park sind im Zustand von unbefestigten Wanderwegen (also definitiv nicht nutzbar für mobilitätseingeschränkte Personen). Die auf vielen Fotos abgebildeten weissen Gartenmöbel stehen mitnichten im Park (dort sah ich mich in meiner Vorstellung vor Anreise sitzen und genüsslich lesen), sondern stehen auf einem knappen Rasenstück vor dem Haus mit Blick auf den Parkplatz- von Leseromantik also keine Spur. Als Alleinreisende hatte ich - logisch - ein Einzelzimmer gebucht. Dies entpuppte sich als dunkle, enge „Klosterzelle“, deren feucht-muffiger Geruch durch irgendeinen künstlichen Geruchsstoff zu übertünchen versucht wurde. Zudem lag das Zimmer Wand an Wand mit dem Aufzug, sodass jede Aufzugaktivität hörbar war. Zum Glück konnte ich das Zimmer gegen ein Doppelzimmer im Neubau tauschen. Dort brauchte es jedoch extrem lange, bis das Wasser warm aus der Leitung kam- ich habe daher überwiegend kalt geduscht, um nicht die enormem Wassermengen zu verbrauchen, die nötig gewesen wären, um warmes Wasser zu bekommen (mehrere Minuten). Der Rauchmelder im Zimmer blinkt intensiv grün alle 2 Sekunden, was im Dunklen stört (ok, dafür kann das Hotel wenig…). Das Frühstück ist solide, falls man aber auf die Idee käme, sich ein Spiegelei zu wünschen, kostet das EUR 15- zusätzlich. Der Aufzug zur Uferpromenade ist theoretisch nützlich, der Gang durch den Felsen ist aber sehr schlecht ausgeleuchtet, sodass der rote Teppich zur feuchten Stolperfalle wird. Der private Hotelstrand (EUR 40- pro Tag!) liegt geschützt und ist zum Glück nicht mit Musik beschallt- doch die auf Fotos spektakulären Plätze überhalb des Meers sind den Saisongästen der Stadt vorbehalten, Hotelgäste haben keinen Zutritt.

Hotel Typique mais en même temps moderne avec tout le confort. Mention spéciale au personnel de la réception qui sont aux petits soins. L’emplacement a côté du centre et au bord de la mer est un véritable atout. L’ascenseur qui permet d’aller au port et au centre aide Beaucoup dans les déplacements. Pour finir, la piscine naturelle est exceptionnelle, quoi que payante en supplément (40 Eur par personne).

Deux recommandations : varier le petit déjeuner et expliquer au check in l’ensemble des activités et attractions que propose l’hotel, c’est important pour pouvoir en profiter au maximum.

Die Lage und der private Strand den man direkt mit einem Fahrstuhl erreicht

Ja es ist ein Schloss, trotzdem ist die Ausstattung etwas in die Jahre gekommen. Betten waren unterirdisch.

Kiváló elhelyezkedés, tisztaság mindenhol. A legapróbb részletekre is nagy figyelmet fordítottak.

A reggeli minőségi, de elég egyhangú. A többedik napon már unalmas. A szálloda saját strandjáért a szálló vendégeknek is felszámoltak díjat, ami elég drága volt, még helyi viszonylatban is.

Most magical place on the top of a mountain. Beautiful surroundings and beach.

Nothing!

L’emplacement et la tranquillité au sein d’un magnifique parc. Les parties communes de l’hôtel sont magnifiques. Le petit-déjeuner dans le jardin avec vue mer. Le personnel est très agréable.

Le prix de l’accès à la piscine qui est très excessif (40 euros par personne non divisible en 1/2 journée). La piscine en eau douce est en fait un petit port aménagé avec une eau parfois sale (plastique, mégots). Certains transats bien placés sont réservés on sait pas trop pour qui et pourquoi… Limite scandaleux. L’insonorisation des chambres est médiocre.

È sempre un privilegio passeggiare per il parco e fare colazione sulla terrazza

Servizi scaduti rispetto alle volte precedenti, peccato

No me gusto. Ha sido decepcionante.

Es un hotel antiguo, limpio , pero obsoleto en cuanto a instalaciones. la cama no hace justicia a un 4*. Persianas y mobiliario de otra época. El desayuno es corto y justito de calidad,te cobran 8 euros por un zumo de naranja, no incluido en el buffet.. No hay piscina y lo que llaman piscina es una cala artificial de agua salada. Me querían cobrar 40 euros por persona, por bañarme en esa “playa” a las 18:00. Cerraba a las 19:30. Jamas me ha pasado esto en un hotel vacacional. Es un hotel que necesita sin duda una remodelación y adaptarse a los tiempos. No invita a quedarse dentro a consumir. Su restaurante parece que está en la guía Michelin. Mis dudas me quedan por lo visto. Aunque no me invitó a probarlo. No hace justicia al precio pagado lo que hemos recibido. Y es una pena, por que la ubicación y el lugar es bonito. Y el personal amable.

Traumhafte Lage, grosszügige Zimmer, sehr freundliches Personal

Die historische Anlage sollte gelegentlich etwas aufgefrischt werden. Mit dem Auto ist es kaum zu finden, da die Gemeinde die Hinweisschilder offenbar abmontiert hat. Die Küche des angegliederten Restaurants werden in Zukunft meiden

Clean room Staff were excellent.