Le Westin Montreal

Great hotel in a great location. If you walk out the front door, you are 1 block from the Notre Dame Basilica. We parked our car when we arrived and never had to move it. After long days of walking around Montreal, we LOVED coming back to use the pools. None of them were very big, but they served their purpose. We especially loved the cold plunge pool. We stayed here at the beginning of our vacation, and every hotel after that our kids talked about how the pool didn't stack up because it didn't have a cold plunge. The sauna was also an added plus.

We arrived late at night, and the valet didn't even offer to help take our bags out of the car. I thought that was a little strange for a Westin.

Personnel efficace et serviable, ambience agréable e

faible pour la nourriture, restos et surtout pour livraison en chambre.

Pillows, pool, location, food

Price

Location

Excellent location and facilities

Posizione centralissima. Non ho usufruito della colazione

Mi è piaciuto tutto

The location, the soaps. The shower, the indoor pool

The staff at check in was not professional. The rooms were " renovated" but still were old. The hotel seemed tired for the price we paid.

Great location and amenities

Walking distance to everything. Indoor pool, hot tub and sauna were nice.

For a 4 star property the carpets were disgusting with stains on them. I expected cleanliness to be better.

Propreté, piscine, service

Staff was amazing! Hotel rooms were spacious and modern. Duvets were so comfy

More water/ ice machines needed

Ein sehr schönes Hotel mit toller Lage mitten in der Stadt. Vieles Fußläufig gut zu erreichen. Frühstück konnte man sich gegen Aufpreis aufs Zimmer oder unten im Hotel genießen. Gut schmeckendes Wasser gab es bei der Rezeption.

Die Queensize Betten waren leider nur schmal. Zu Zweit mit Kind etwas eng.

Everything was great! Fantastic location, exceptionally polite staff, and top-notch cleanliness with very thorough housekeeping.

The room feels a bit tired and could use a cosmetic refresh. In particular, the carpet looked worn and not very fresh.

Bien placé, chambre spacieuse et litterie confortable Piscine appréciable

Une tache sur la couverture La personne en charge de surveiller la piscine laisse faire n'importe quoi. Pas assez de transats.

Location and overall hotel experience.

Location

Nothing in particular

Muy buena ubicacion y la vista de la habitacion hacia la ciudad. Piso 19 increible.

No me dieron mucha flexibilidad con el horario del checkout, pero es entendible.

Staff were so friendly and courteous. We arrived late

Nothing

Very well located.

Nothing

Good breakfast and pool. Big nice room

Excellent emplacement, chambres confortables et propres, piscine et gym de qualité.

Mauvais accueil du personnel à la réception et aucune explication des commodité de l’hôtel.

We loved the location. The front door is directly across the street from the convention center and metro, and the back door opens directly into Old Town Montreal. This makes it the perfect location.

The location is fantastic, and it’s definitely worth the price if you’re a tourist. The front desk staff are very friendly, and the room service is both fast and polite.

Initially, the valet service proved to be ineffective. Subsequently, one morning, an abrupt and intense odor of cannabis smoke emanated from the AC.

Good location, valet staff excellent as was front desk

My first room was down 6 stairs and in a corner. The first thing you saw was that the corner of the drapes had come off the rod. I asked for a different room because I have a knee surgery coming up and because the room looked rather sad and they were very nice to accommodate me. Our new room was much better. Unfortunately the outlet in the bathroom for the blow dryer did not work so we had to use an outlet in the bedroom. There were also visible stains on the mattress cover which had an ick factor. They were very nice when I asked them to change it, but when I got back to the room at the end of the day, they had not made the bed back up so I had to prompt them to do so. There was also no bath gel in the shower which they took care of, but I feel that in the past when I’ve stayed at the Westin things were in much better shape.

Lage top

Pool war überfüllt mit Kindern und nicht 100% sauber. Aber es gibt 3 Becken, die jeweils unterschiedliche Temperaturen haben, sehr angenehm. Fitnessbereich aber gut ausgestattet.

Great location. Good restaurant

Small washrooms.

Vicinity to Conference venue and Old Port, and big desk in the room.

It smells like body odour and farm yard/ hay. It is dated. I had to ask for a new room. The first room I was given (on floor 19) smelled like sweat, had room service items stacked next to my door (which were still there the next morning), and had hair in the shower and sink. It wasn’t clean. The second room was on floor 17, although the hallway smelled, my room was better. Generally not up to scratch for the Westin name and the price.

Location and facilities. Staff friendly and efficient

The staff were wonderful! Super helpful and kind.

I have no complaints

location is good

welcome wine and breakfast

Great location, accessible to restaurants and metro. Good gym and pool.

They first assigned me an older room with vinyl plank floor and old worn furniture. It was like a motel 6 room!!! When I complained they switched my room to a newer carpeted floor and updated room..

Well located and friendly staff

It did not feel like a top class hotel given the price, amenities were quite lacking and the valet was not included in the price of the room

La suite, le room service très rapide.

L’accueil rustre lors de l’enregistrement. Pas de ménage et/ou remplacement du café, entre autre lors du séjour de 2 nuits.

We came with two small kids for a short weekend in the city and were looking for a central, clean comfortable place to stay in, and that is exactly what we got! The hotel is whithin a walking distance from majour attractions, has a very nice swiming pool which the kids loved and a very nice gym!

The place smelled great and the concierge was very helpful.

The layout was a little confusing at first but we got the hang of it.

Location- close to restaurants and metro , underground city etc. nice big room, clean and quiet , valet parking was efficient .

You have to ask for a room at least on the 18th floor or above , and city view . Otherwise you are stuck looking at an abandoned building with dirty windows and roof top, and with very limited natural light .

Loved the clean rooms, beds and very low noise level. Staff was very friednly and great location

The only we did not like is the indoor pool was not heated enough for winter. We booked this hotel over other because of indoor pool which we end up not using because if the non-heated pool. They call it "hot" but it was not.

Cleanliness.

Sounds from outside.

Great location.

Opened my window and thought I could reach out and touch the building next door. Had to keep the curtains closed all the time.

Was not aware of breakfast, was it included in the stay? The front staff was incredibly rude and short with me when I checked in. I asked about parking and she rolled her eyes and said "Valet" to me twice. I felt dismissed and embarrassed when inquiring about alternative options for parking as Valet was $48/night. I was given my room key but with no direction, I found the elevators by asking another guest who was walking in the front doors.

Front staff was unwelcoming. The Valet guys were super helpful when approached and helped me find a spot to park my vehicle while handling my young kids. The pool was nice but closes at 9pm which is not ideal for families with tween/teen kids looking for something to do before bed.

Rapidité à l'accueil et au départ

Look de la chambre un peu terne

Personnel très agréable Hôtel propre et proche centre ville Restaurant agréable, barman au top

Facturation ! Dépôt de garantie de sécurité??? Charge immédiatement mais il ne sont pas pressé de créditer au départ j'attends toujours mon crédit sur ma carte de crédit!

L’emplacement et la piscine , un divertissement toujours apprécié avec des enfants

Très propre et près du palais des congrès

Les frais supplémentaires non inscrit dans les options de réservation.

The location is perfect for tourists. Hotel is located in a walk distance from many of the city attractions. The comfort of the hotel met our expectations. The beds were just perfectly soft and clean. It has excellent reception and volley service. Hotel has swimming pool, sunna and a restaurant within the building.

Swimming pool

Rooms

The location is very convenient -close to the Old Port, Notre Dame, lots of good restaurants and cafes.

Continental breakfast - your typical not healthy all American breakfast. I'd have expected more from the "old charm Montreal" hotel.

Everything was good … requested extra pillows and received them quickly

Our window faced an old apparently abandoned building and our view was of pigeons roosting and their huge pile of excrement 🫠 Not the view we would have liked!

L’emplacement

Le lit était mou et creuse, j’ai très mal dormi

There was no complimentary breakfast. The location was great

Very clean no sound perfect for a family

Good,

Great location, friendly staff and clean! The restaurant was great. Had a casual dinner when we arrived, around 8pm and also breakfast on our first morning in Montreal, both delicious! Loved the indoor valet area, must be great in the winter and inclement weather!

no estaba claro si el desayuno estaba incluido y tuvimos que pagarlo, eramos un grupo familiar de 17 personas y hubiermos desayunado por mucho menos en cualquier restaurante. debido a la huelga de air canada tuvimos que quedarnos en montreal y estuvimos en el sheraton y nos gusto mas una tarde baje al bar y traia un refresco, y no me permitieron entrar, entiendo las politicas, pero me parecio muy cuadrado, dado que pague por 6 habitaciones y los demas estaban consumiendo

La ubicación estuvo bien

Great facilities. It was well appointed and very comfortable. The location was perfect to access the city on foot. Staff were very accommodating, we enjoyed our stay

The Location was really good. The Staff was helpful and kind. The food and the service at the Gazette Restaurant was very good.

The swimming pool was too cold to swim and the the place where the swimming pool was also cold, not heated enough to relax.

Tudo!! Quarto super espaçoso!! Confortável, ótimo banheiro, claro e com uma vista linda, funcionários simpático e prestativos , sem falar da concierge Kátia que nos ajudou em tudo, desde as compras de passagens até mandar um microondas para o quarto para aquecermos um sanduíche!! A localização é a melhor: próximo de vários pontos turísticos, que fizemos a pé, metrô e do reso o que nos ajudou muito no frio

Amei tudo

It was good spot to all shopping malls n things to do in the town

There’s nothing I wouldn’t like about it

I liked the size of the room, view, comfortable bed and linens.

The furniture, room was very dated. Probably 20 years old. Tired. I used to love staying at the Westin, the robe...this time the robe was "microfiber". Gross, I didn't use it. And it was dirty.

Localização boa

quarto velho, vista para uma parede de tijolo, sofa cama muito ruim, lentidão, fila para pegar elevadores, infrastrutura ao redor das piscinas muito simples, ruim, feio, tudo muito caro pelo produto, serviço oferecido.

Location is very good Staff is very friendly

Wish the shower head was removable and hand hold

Clean. Calm. Silent. Close to restaurants. Staff is awesome.

Price for the parking

Location and super comfortable bed

Very clean hotel and the beds were so comfy plus good location in downtown connected to the underground. It was convenient when the weather was so freezing and icy on the street .

The hot tub pool was disappointing unfortunately the temperature of the hot tub pool was so low and so cold it was like 25 degrees Celsius it is usually above 38-39 degrees nice and warm we ended up using just a sauna to warm up. We talked to the pool staff and the front desk staff but next day the same issue …never fixed while we were staying for 2 nights . So disappointed.

Location was very close to everything. Walking around inside and outside was very easy.

Clean, and great location!

None

Breakfast was great.Set us up for the day,and my wife an I walked on average 4 hours daily.

Dinner menu seemed a bit sparse by the food we ordered was excellent.

Great location

Tout était parfait, des employés au confort de l’hôtel, du service et la propreté!!

Rien

Les inclusions

Le lit est super confortable, toutefois les oreillers sont un peu trop grosses. Belle salle de bain offrant des produits comme le savon, shampooing et après-shampooing. Le Westin est très bien situé pour les activités que nous avions choisies.

Le café offert à la chambre n'est pas très bon et les rideaux sont assez difficiles à ouvrir. Le petit déjeuner est vraiment très cher, mais sinon, je recommande fortement cet endroit.

great breakfast Great bed

Nothing