Mercure Goa Devaaya Resort - An Accor Hotels Brand

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The h

Location

Free bicycle should be provided

It was nice and comfortable. Well maintained and beautiful . The breakfast buffet is excellent and the staff are exceptionally freindly and always helpful and smiling

The rooms are very basic for the price for a villa which looks more like a hotel room. Also many of the basic toiletries are not provided in the room

Good service and value for money. Excellent chef, Aarush.

Better internet connection. Choice of the music could be better.

Swapnil s service

Over priced

It’s unique location - on the island of Diwar, away from the beaten tourist trail so guests tend to be part of a convention group or locals taking some peaceful time out. Don’t get put off by the absence of a bridge to the mainland-the car ferry is frequent and cheap, and can be summoned out-of-hours for a small additional fee.

Not so much about the property as the management - I’d previously reserved several rooms for a class reunion by paying a deposit; after a successful reunion the management refused to refund my deposit and insisted on providing a voucher for the amount instead, and that too with a time-limited validity. So this was an enforced stay, just to use up my voucher before it expired

The location and the view. The pool. The beds

The staff were great but a little over solicitous at times ( too much how was your breakfast?) and then often nowhere to be seen when you needed them.

This was our second visit to this resort. We went in 2023 October and this year. I think it’s best value for money and comparable to any 5 star hotel where you are charged three times the price for similar rooms. Well done Mercure. Keep up the excellent service and the staff are exceptionally friendly. Dr Haresh Metharam

There was some carpentry work going on and we asked the manager for a quieter room. It was done immediately and we were given a suite instead. This kind of service is generally not given in other resorts or hotels.

All meals during our stay were exceptional and Satendra, Rini, Ashish, Sinesh & Hlutei were among the most helpful and caring we have ever met on our travels abroad in over 50 years. If we have the opportunity we will definitely visit again. A very relaxing resort and ideal for a peaceful getaway. George & Christie on reception were helpful too.

Nothing.

Calm , peaceful retreat. Perfect place to unwind. Very cooperative staff , good ambiance.

Mosquitoes 🦟

The location, layout of the property and facilities therein are excellent,.Extremely courteous staff made the stay even more comfortable and memorable. Special thanks to the chef Arush, restaurant manager Ritik and serving staff members Priyanka and Rini. Overall, it was a completely serene and energetic stay.

Excellent location and facilities

A lot of staff are on those phones while on duty at the food tables

Staff so very friendly, helpful and accommodating. Food excellent We booked for 3 nights and stayed the week

WiFi very poor in our room We used mobile data

Helen at the reception seemed the only person with brains. Nice gardens. Friendly pool man.

The door did not close, safe did not work, toilet did not flash, etc etc The staff are generally so incompetent that, on the end, we only laughed. Afternoon high tea is a joke. And again, the staff did not know what to do. It is funny how the staff in small hotels are usually switched on and clever. In big hotels, just the opposite. Foul stench as the water / lake around the hotel is a swamp.

Peaceful ambiance

Isolation of location, difficulty in visiting local tourist attractions

Met above and beyond our expectations, thr food staff service etc.

The resort is very peaceful to stay accompanied with excellent staff. The communication with us was excellent and there was no prblm while checkin and also checkout. I would specially like to mention miss priyanka who was very swift and also very kind in carrying out her duties at the restaurant. She was quick to communicate with us and also provide us the breakfast within no time. she also helped us in handling our 8 month old baby. I also had planned a surprise for my wife and it was executed very well.

The rate per night stay is a little high and some concession to be given or else can include dineer or lunch in the same rate in the package.

The staff at the restaurant was so rude and very poor service except one young lady called Rini I believe. The first night we arrived we had to call several times, black bugs on the bedding, sheets changed, floor not clean, no internet, it all was disappointing. The Manager who we met with his son was very nice and helpful Okay for an overnight maybe but not a holiday

Above

Beautiful resort, very well maintained.

Access is very limited as this resort is on a river island, need to take a ferry to cross the river every time you need to go somewhere.

Very nice staff (Rini and Ankur who worked in the restaurant were particularly friendly and helpful), delicious breakfast, spacious room, beautiful scenery around the resort...

Not the very best value for money as it was quite expensive during christmas season: WiFi was really bad (low speed, sufficient for sending or receiving messages, but streaming was barely working and WiFi connection interrupted quite frequently), the airport transfer that we booked didn't show up and we wasted almost an hour waiting at the airport, other small details can be improved (e.g. offering more water during the day, installing signs pointing to the restrooms close to the pool as we overlooked them during the first days)

Excellent location. Great staff, amenities and activities and good food. It is a well maintained property that is located in Divar island which is a blessing. They have fun activities like fishing, Housie, badminton etc and we all loved our stay here. The food served in breakfast and in other meals was pretty good and the staff were very warm. If you have not taken a ferry yet in Goa, get ready for this one. you just drive the car onto the ferry and they charge you Rs 10 for this. we found it pretty fun. the old goa traffic during december is something good to be forgotten. a couple of points to be looked into:- wifi is pretty flaky. we were in 1st floor and we barely had any wifi reception. the regular cellular network is pretty bad here so having a good wifi would be welcome. some door mats in the washrooms are much needed.

wifi is pretty flaky. we were in 1st floor and we barely had any wifi reception. the regular cellular network is pretty bad here so having a good wifi would be welcome. some door mats in the washrooms are much needed.

Well maintained clean and beautiful location

Parking not available inside the hotel Vanity kit not provided in bathrooms Tooth paste not provided

Breakfast Buffet was good and varied. Service was excellent, Hlutei, Ankur and the rest of the stuff were considerate and professional. The property is near Old Goa, and Vinod and the reception helped with planning the short excursions. The plants and gardens are well-maintained, so it's nice to walk around the properrty.

Staff is very good

Food was ok ok.

The location and the property

There were renovations going on, and as such, pool and some restaurants were not operational.

Location superb food is also exceptional 👌

Resort is under refurbishment

The property is absolutely beautiful and the staff are really warm and welcoming! The rooms and other facilities are also very well designed and maintained- will definitely return for another stay soon :)

However, there were a few small issues that could have been handled better! The WiFi network seemed to be problematic a lot of the time and the older rooms had some issues with adequate lighting. Finally, it would have been much appreciated if I was informed about the option to not have a bathtub in my room. And while the resort itself is pricey, the other guests were not as sophisticated as I would have expected.

Peaceful surroundings Very good service Good place to relax and rejuvinate

Nothing bad to say

Lovely secluded location, very clean rooms and the staff were were warm and helpful!

Property is very good.

Type of stay and rates are not clear. While check in I have been alotted stay which I haven't booked. It was confusion.

Staff, location, food. Ambience

The amenities that I had chosen mercure for, were under renovation... It was disheartening to have missed the opportunity to enjoy such wonderful experience

Location was good. It was peaceful.

Management is not that friendly or helpful when it comes to service.

Location is awesome.

Wi-fi connection should be better as mobile networks are weak there..

The room and the entire property is will built

Food can be better

Located next to the manos. Ferry boats outside give a different charm altogether.

The bathroom ceiling is very low, especially when standing in the tub to have a shower. The head touches the shower overhead (i am not even tall). Van easily hurt the head. The shower curtains are stained and yellow, seems like not changed for years. There is no handheld shower spray. Its either the tub or the overhead shower. The jet spray for the commode is fixed to the persons left which means can't use the right hand to hold the jet spray. The jet spray is connected to a long pipe under the hand-wash basin, so uncomfortable to use or even look. Amennities were miserly. Only one tiny shampoo tube and one shower gel for 2 persons. Had to call and request more everyday. Breakfast didn't have a soul. Did a very bad job refilling the buffet, warming the food, beverages, etc.. Every night there were loud drunk guests partying and singing next to the manos. Had to call reception everytime to drive them away.

An ideal place to relax and chill in - the pretty ambience, the excellent service of the staff, the facilities were great! Special mention of Christina Roderigue, Rishikesh and Reen from F&B should be made - always ready to help with a cheerful smile and so polite.

Cons 1.The wifi service needs to be improved. Whether guests are relaxing or intending to do some work on the computer in perfect surroundings, they need a steady communication service. 2. The food was excellent but it would be nice if you offered pork dishes too - Goa is almost synonymous with pork vindaloo!

Comfortable rooms and excellent food

Location was too far from anywhere in Goa

The entire hotel was an amazing, calming experience for us. the hotel staff especially Sheena, Helen and Shri made our stay so much more magical and memorable. Since it was valentines day, we were well take care of and the staff was extremely hospitable and friendly. Thank you for the lovely memories and experience

Nothing

The bathroom cleanliness cudve have been a lot better

The place was very clean and peaceful

Loved the environment, hospitality, view many more

The resort is huge, clean, well-maintained, spacious, beautiful, and very calm. The location, besides the river, makes it a serene place to stay. Staff on the property is very helpful and kind.

Breakfast can be better. Food had no taste. Also, the property's responses can be better to solve any issues. I am charged twice for the entire booking amount. Despite contacting the hotel a few times, it has been 12 days and I have not yet received the refund. If the charges are made within seconds, the refund shouldn't take 12 days. I am disappointed!

Nice resort away from the noise of traffic. Good place to relax and enjoy some quiet time. They have nice pool and some fun activities you can do like table tennis, chess and some more things.

If you want to go to a minimarket or atm you have to walk a couple of km to get to town center where they have stores, atm and so on. Its not a big deal but it would be easy to just have a minimarket and atm at the hotel or atleast close by.

the property itself is great! clean, well designed and very calm and peaceful. you can walk around and sit by the river and watch the day go by, birdwatch, or do nothing. the staff is awesome too! very friendly and forthcoming. the room/ villa itself was very good. it is not a luxury property- you get to know with the fittings and finishes. but nevertheless was very comfortable. it is the Goa you will never see or imagine.

go for two days / two nights because there is not much to do in and around the property. you need to take some mode of transportation to reach the mainland. it’s not very far but with ferry crossings everything takes longer. you need to come here with people else can get lonely. the breakfast is very very mediocre. quite disappointing because the prices you pay are not cheap. the dining hall / restaurant is also very noisy when with people and they play loud instrumental music.

Every thing

Nothing

Quiet, Beautiful, Luxury with Friendly kind staff and lovely restaurant and pool.

Nothing

Decent stay Good location, Nice and calm ambience Good facilities Clean and neat rooms

WiFi was not stable, had troubles attending calls and even basic search multiple times Some minor glitches during checkout

Pristine grounds, spotless room, beautiful swimming pool, very good food and super attentive staff

Loved the peace and quiet. This was our 2nd time here. The staff is very polite and accommodating. The rooms are well equipped and comfortable. We would definitely visit again. A couple of suggestions would be that the resort advertises 3 restaurants. These are more like 3 venues with the same menu. It would make sense and provide more choice if there was variety of food options between the 3 restaurants. The other suggestion would be to provide perhaps a twice daily shuttle to Ribander. This can be for cost. Since the resort is on an island, it would allow the option for day trips.

Very nice breakfast spread and also the package included high tea where they served coffee/tea with tasty Indian snack/s. For people who want to stay away from hustle bustle of Goa, this is a perfect location as it is an island very well connected with ferry every 10 to 15 min

Bathrooms need a renovation although they are clean

The place is nothing like anything else. Serene, special, aloof, private and worth every minute of relaxation.

There was nothing negative which I can Highlight. It really was a beautiful stay. The property is really very good and the staff is very humble in every way. I will surely recommend this place to families especially and if you wish to visit Goa in a friends' group, you should consider staying here atleast for 3 nights. Lesser than that will not do justice to your own soul.

This is a wonderful resort. A delightfully peaceful and relaxing environment close to Old Goa. The staff and service were exceptional and the rooms just perfect. The food was delicious, the bar and restaurant wide ranging and well stocked. Definitely a place we will return to.

The breakfast while ok is geared to Indian tastes. The Western selection is ok nothing more (this is odd because the food from the restaurant includes excellent Western dishes.

The ambiance was clean and beautiful. It was very quiet and relaxing

All good

Overall excellent

Have your drinks with you or ready for pay 7 times higher. ( as per Govt rule )

1. Location. 2. Breakfast. 3. Well trained and attentive staff. Always round the corner to help you with your needs. 4. Well appointed Villa Rooms.

Nothing that we can think of. We had a great vacation stay.

Buffet was fine and resort was good.

I was informed by staff on mail that for my request they will decor the room as well provide 250 gms cake as complimentary by the hotel. But when i reached they just did basic decor which was ok but they did not provide any cake. Its not expected from 4 star resort.

The location was remote, which we expected, but utterly worth the drive. Breakfast was OK, it was not a buffet as we went in the off season, but the taste was good!

Definitely have better coffee :)

The location, the property and most importantly, the staff.

There could be a little more variety in food, especially local cuisine.

Ambience

Restaurant, Buffet breakfast not much variety.

Everything

Nothing

Location

Bathroom no hot water hk cleaning not come

The environment and the ambience.

Nil