Radisson Blu Hotel, Cardiff

The location of the hotel is good and we managed to park in the hotel car park. Check in was not smooth, first receptionist said that we didn’t have a reservation, we did. The room was tired, old looking furniture and a stained carpet. The bed was comfortable. The real low point was breakfast. We arrived to a room full of staff but no tables were being cleared. We chose a table that had been half cleared and did the rest ourselves. Coffee was self service. The first machine was not working, the second machine gave a mug of the weakest coffee as the machine had run out of beans. For tea there was a station for self service. The hot water jug was empty. I made use of the coffee machines that could provide hot water. I returned for mlk, again an empty jug. A member of staff disappeared to fill it for me. She took the longest time to get a refill. The cooked breakfast options were slim. The baskets containing pastries had one miniature croissant left, nothing was being refilled. As we started to eat the food tasted horrible. We aren’t massively fussy but it was cold and just tasted odd. At this point we stopped eating and went to Bill’s restaurant for a really good breakfast. If you have night away you want a breakfast you can enjoy in the morning. If you stay here do yourself a favour and eat breakfast in town. Better still maybe stay in a hotel that puts in a bit more effort, for the price this was definitely not worth it.

Nice but looking old. Happy with my stay

I requested a room no higher then the 3rd floor as my sister didn’t like heights,when I got too the hotel they said sorry the 3rd floor is out of action so they put us on the 17th floor not happy about that. The room had dirty marks on the walls and wardrobe and black marks in the bath. Will not stay here again

When we walked in the receptionist looked up as if we were disturbing him. He couldn't find our booking (they had just had a systems update) and instead of maybe suggesting a coffee or even taking a seat (I walk with the aid of a stick) we had to stand their for 40 minutes whilst he faffed about trying to ring someone. Eventually we go booked in: he upgraded us to an executive room which apart from having a larger bed was basic. Two teabags and two milks in the tray. A shower over a bath which you had to climb into and a toilet that didn't flush properly. We had breakfast included in our booking but were challenged on arrival as the system hadn't tied up. Waiter at breakfast was charming and a lovely guy but the breakfast was abysmal. There was no buffet bar as there were too few people staying so I thought great a cooked to order meal. How wrong was I. I ordered a full English with a fried egg and received bacon, two fried eggs, scramble eggs (which I hate) and mushrooms so had to ask for sausage and beans. Just as we were finishing ours the table next to us asked for scrambled eggs with their full English (which came with everything this time apart from scrambled eggs!) and then another table didn't get there's at all. Wouldn't have been so bad but the food was not hot, and had obviously just been laying around in the kitchen. We were going to the Utilita venue so chose this hotel as it was so close. I would advise you to avoid it at all costs

A group of friends and I stayed here for a couple of nights over a weekend. The hotel is situated well in central Cardiff, but the standard I would expect for a luxury brand fell below expectations. The room was basic and unattractive and the overnight maid service left us with uncleaned cups, no tea bags were replaced nor were the bins emptied. The breakfast was really good, but the hotel needs some improvement.

Went to see Bryan Adams at the Utilita Arena. Hotel is a good 15 minute walk from the castle and is on a main road , it's literally 2 minutes from the arena (you can see it from the hotel). The staff are friendly, and the vibe is pretty chilled out. We had a accessible room which is the first of my concerns. Firstly, the alarms are so close to the bed that if you roll over you set them off. There is no shower curtain and the shower drain is in the middle of the room so the floor gets flooded (we resorted to putting towels in the doorway to stop the living area flooding too.), and the floor doesn't dry. Perfect for someone who's bad on their feet. You're so on the 12th floor, so if the fire alarms go off you have 12 floors to negotiate as lifts are a no no in a fire! Whilst we're on the subject of lifts. They clunk and clang like they're on their last legs. The air con is so loud that you can't sleep with it on, the doors can't be closed unless you slam them and if someone flushes a toilet the whole floor hears. Parking is exorbitant (£17 a day), you would think paying £400 for 3 nights would entitled you to free parking. Breakfast is £17.50 a head and not really worth it. The best thing about the whole stay was falling out of the concert and in to the hotel

Awful experience, would not be returning. On arrival we were not advised we had been given a accessible room, when we asked to change we got mumbled at that they were full! … adjoining door could hear couple in the next room talking clearly. Our tv turned itself off every ten minutes , toilet seat was broken, bathroom grubby and smelt of stagnant water , water piped and aircon rattling at 5am waking us up . No iron or ironing board and key card had to be reactivated more than once ! All in all not a pleasant stay

6 of us stayed here for one night and all thought it was well worth the money. Great location, friendly staff and a very good breakfast. Rooms were decent with very large and comfy bed and nice bathroom. Rooms were a little bit dated but fine. Would use again

We had a brilliant stay in Cardiff The two Marks and Morgan were great nothing too much trouble went the extra mile as we visited for my husband’s 60th birthday Mark in the dining room even got him some cake for his birthday at breakfast

Appalling service. Arrived at the hotel, they couldn’t find our reservation despite me having the reservation number. The receptionist mumbled something and then walked off. A man then appeared and just logged on with no explanation. He couldn’t find it either, asked me if I’d booked it under another name and just got ruder and ruder. Apparently they were having IT problems. I appreciate everyone has those occasionally but an explanation and apology would have been the professional way of dealing with the situation rather than silence and rudeness. One staff member told us the owner had cancelled the funding and when we were leaving they were booking people in and out by paper and pen. I’d allow extra time when booking in.

Some good, some very not!! Good points - 1. We stayed in Room 1105 which was a clean, comfortable accessible room. 2. Very quiet overnight. 3. Bed was very comfortable but pillows could do with renewing. Moderate points - 1. We parked in the hotel car park (£25/24 hours 😳) I am a wheelchair user & there are steps down from the car park to the hotel. There is a hotel operated wheelchair lift there but we could see no way of calling for assistance so had to press the emergency button to get help! 2. The check in system needs improving. We arrived around 14.40 but were not allowed to check in until 15.00, even people arriving at 14.55 but were turned away. So at 3pm there was a very long queue waiting to check in! 3. I was told at check in that we had breakfast included but when I checked my booking it said ‘Room Only’. I can’t help but wonder if this was said to get people to go into the restaurant and then find out later that their credit card had been billed?! Bad points - 1. In our room there was a connecting door to the room next door. Granted there was no handle on the other side of the door but it would only have taken a credit card for the people next door to access our room! I understand the need for connecting doors but as two females staying in the room we felt quite vulnerable. There needs to be a separate lock on this door. 2. We checked in, got our key card and headed up to floor 11. 2 other women also got off on the same floor - and then headed to open OUR room!! Once they realised it was an accessible room they accepted that it was our room so they had to go back to reception. Talking to other groups later, it appeared to be a regular occurrence that evening. One person actually went to ‘their’ room to find a man’s clothes & toiletries in the bathroom - it was already being used! As you can imagine it made us feel VERY unsafe, not wanting to leave anything in the room and worried that someone might come into the room overnight! Unfortunately although we used the security chain on the door, it would have taken a firm push to break it off as the screws were already very loose!! We won’t be going back!

Fabulous room,fabulous breakfast and staff lovely so pleased how near the utility arena it was ,the hotel is lovely and the staff so good will stay again

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We stayed here a couple of months ago and had issues. Benefit of the doubt, we decided to stay again. What a mistake that was. Dirty sheets, multiple obvious stains. Smoke detector covered over with a dirty sock, shampoo pots in shower empty. To top it off, the staff did not care one bit, spoke to them at time of visit and emailed them after stay with pictures and our concerns. No response at all.

Very central to all the shoot

Nothing

The location is amazing, just at the back of John Lewis and close to the station, and we were lucky enough to get parking.

It was an amazing hotel 10 years ago when we last stayed, now it’s rather tired. The room climate control is great, but our duvet was really thin on one side so we were either cold or hot the first night. When we asked for an extra blanket, we got another duvet which had the same problem, but together they worked. The pillows were also like rock so we requested a replacement soft one, which was lovely. We had to ask twice (once in the morning and again in the evening) before we got the extra duvet and soft pillow. The room was clean, except for the room phone which we first used to call reception because the kettle didn’t work, under the handset the phone was awful, full of crumbs and gunk. Breakfast was okay, but very average and given all the coffee shops within a minutes walk, not really good enough. The shower was amazing! It’s such a shame, this hotel was amazing when we stayed a few times ten years ago. The staff are really lovely, but the hotel really needs a refresh and just isn’t up to the standard of the other Blu Radisson hotels, which generally are very reliably excellent.

Great location

Booking in after 4pm

Location and reception staff Room adequate

Food in restaurant sat evening. Poor selection as many dishes not available Staff not helpful

We enjoyed our previous at the Cardiff Radisson and decided to use it again for a return visit. Unfortunately our recent experience was not as good. We had a nice big room which was fine. However we returned from a day out to find our bed was not made. We also could not find a hairdryer. We reported both issues to the desk and received a quizzical look about the first issue. With regards to the hairdryer we were told we could have obtained one by ringing reception. This sounded pretty inconvenient to me! Also I’m sure on our last visit there were facilities to make a hot drink but this time there were none. All in all nowhere near as good as our previous stay and disappointing.

Incredibly good value - really clean central to Cardiff centre lovely staff , very comfortable bed couldn’t complain about anything !

Very friendly and helpful staff. Room very comfortable and breakfast good but a little on the pricey side.

The breakfast could have been a little cheaper but apart from that I had no complaints.

The location was excellent very central.The breakfast was very good with plenty of choice

A short walk to the train station, really excellent facilities, friendly staff, excellent breakfast, really clean rooms.

I could hear the trains as they went past.

The location is ideal to explore the city. Car parking is convenient. Staff is friendly and cheerful. Room was clean and tidy.

The phone in my room did not work

The location

Well, I have stayed here many times over the years and I feel that it has gone downhill. The room was very basic.

Location

My room was changed last minute by the decision on the staff member. Saying the room was equivalent to what I’d booked and payed for.

Lovely with a lot of choice

N/a

Very smart and clean

Nothing

Location

BReakfast

The Card used to gain access to the room did not work on a few occasions resulting in me having to go back to reception to get it reset only to be told I need to keep it away from my phone, I did this the best way I could but it made little difference. This would and will stop my visiting again

Location was convenient for our needs. Room was spacious.

Tired decor. Very pricey.

Parking available at the property. Very close to city Centre.

The sraff were helofull

Close to train station and the arena

Room basic but clean

Room was lovely and had everything we needed for a night stay. Location was fantastic too. We will definitely stay here again. Staff were lovely too.

Nothing

Location Fantastic Size of Room: Bigger than average Size of shower and bathroom: Great and Modern

The bed was uncomfortable and damaged The toilet kept running after flush keeping me up Housekeeping needed restraining: The bathroom needed a clean Women on reception wanted to recharge me for a booking I paid for months ago so kept repeating it was paid until it actually registered in her Brain It was extremely unnecessary to have me repeat myself

Great location for Cardiff City centre and its fantastic range of shops and restaurants. As always, hotel was clean and comfortable and staff are great.

Great location close to the station and Arena where we were visiting The bedroom was large with a comfortable bed and great bathroom

There was a large stain on the bedroom carpet. Generally not very clean. The hotel felt very tired and in need of a re-furb. Seating in the bar area was torn in many places.

Location is very good

Fittings in the room were falling apart . Floor tiles in bathroom were loose . Had to wait 10 minutes for a staff member to serve us at the main bar .

Good location, room service nice amenities lovely breakfast and staff.

Would have been nice to have hearing instructions as room was cold.

Location to shops

No food in the evening when we arrived- apparently due to delivery issues

Clean hotel, big room. Lovely staff

The curtains in the room

Location

The room was extremely tired and not in keeping with the hotel star rating. The breakfast was appalling. There was never a full selection of products available at any one time making it impossible to eat a proper English breakfast. When there was bacon there weren’t eggs or hash browns. When there were eggs there wasn’t bacon or beans and so it went on.

The rooms are spacious, clean and comfortable

Room service We tried ordering food but there was no food available When leaving in the morning there was a strong smell of cannabis in the hall way A cleaner came into our room at 13.20 to clean we were booked in to 2pm as we paid for late check out it was a good job the cleaner could not see around the corner as I was naked

Friendly staff, clean and great location.

Rooms are dated and need a refresh.

Location

First room had one of a pair of curtains and badly rippled carpets, and breakfast was the worst breakfast we have ever had in a hotel with almost everything empty and a 25 minute wait for things to be restocked and a poor attitude from restaurant manager

Easy to get In to the central town

The breakfast was shocking poor!! Waited for all aspects of food, from bacon, eggs, sausages etc to come out of the kitchen…. Just got told countless times… be here In a minute!!! Lots of other people fuming….

The location and View of the hotel from outside.

The room has very old furniture.

Reception staff were good

The room was awful. opened the wardrobe to empty vodka bottles, the curtains looked like they had been hanging and collecting dust for the last 20 years. No idea what star rating this place claimed to be but imagine it would be 2 at a push.

Location suited us Able to check in ok at 9pm Free cancellation when booking it.

The room (406) was in desperate need of a new carpet and clean up. Stains, bits missing from the carpet made it look dirty and not what you'd expect from a Radisson. Furniture outdated and also showed over the top wear and tear. Luckily we weren't in the room for long! Haven't stayed in such a grotty room for a long time. £150 an insult for the room.

Location and clean hotel .staff always lovely

Breakfast ..not the fault ot the staff at all but all the food was gone by 10.15 and the staff struggled to top it up .the coffee machines had no Beans. Pastries were all gone etc with still 45 mins to go . Staff need more support during busy time , some guests were not pleasant to the staff and they don't deserve to be out in that position . We have stayed here before and never seen it this bad

Close to the town centre

A sock was haging from the smoke alarm on the ceiling....the bathroom floor was dirty and the shower wasn't clean... lots of soap scum up the walls

spacious room excellent location umbrellas for hire great idea

Perfect location. Breakfast was excellent. Will definitely again.

Wasn't too happy about leaving our case in the foyer while we had another look around the area.

The location

Very expensive for what it was

My husband and I visit at least once a year, and we wouldn’t stay anywhere else!! The location is 10/10 for shopping, restaurants and more.

There isn’t anything I could fault whatsoever!

The location of the hotel was close to the high street and the station.

Everything about the hotel, from its price, staff, cleanliness, and responsiveness, was poor. Housekeeping was the worst of all, with no ownership taken. When I submitted a complaint about it, all they did was simply apologize and explain their housekeeping policy to us. Housekeeping once a day is a normal routine, which wasn't even done to 50%. The beddings were simply just put on, floors left dirty, and the tissue box kept scattered. The response to attend to certain needs was too slow or ignored. They even gouged the price up, as the usual 3-night price I saw was £292, and they charged us a whopping £523.

Location

We have stayed at this property a number of times and have always had a good experience, however our last visit was a few years ago (maybe 3) and the drop in standards was unbelievable. From one of the best hotels we’ve gone to in Cardiff to by far the worst and it’s not even close! The rooms were disgusting, our friends changed twice due to sticky stains everywhere, and other general filthiness. We ourselves upgraded on the day to a superior room, which was if anything a down grade - dirty, and with single beds when we booked a double (we were not advised it would be single beds when offered the upgrade). We were given a junior suite in the end - which is why this isn’t a 1 out of 10, but it turned out we had stayed in the specific suite before (we stayed here for anniversaries in the past) and the comparison was shocking, even this room had ‘hairs’ in the bath, stains everywhere and we just looked forward to leaving. A shame but we would never return and an embarrassment with our friends as we insisted this was the nicest hotel on our list.

Main reception areas and dining room were nice. Location was great. Breakfast good.

Standard rooms very dated, and very very basic, like a Travelodge room, expected a lot more from radisson blu as treble the price. No frills, no lamps, no mirrors over dressing table, marked carpets and scuffs on furniture, just blackout lining for curtains and hard pillows. Very disappointing.

This was the 1st time staying in this hotel. Hotel was central to the city + was just a few minutes walk from either Central or Queen Street train stations. Just a 5/10 minute walk to the city centre. Hotel has 21 floor levels and has some great views of the city. From certain floor levels you can actually see and hear the trains. The rooms are spacious, have adjustable temperature dial, have a safe. Bathroom extractor fan wasn't noisy.

No extra pillows or blanket. No mini fridge in the room. No biscuits available for tea. Room doesn't get cleaned daily. Room could perhaps do with a cosy chair. Shower is over the bath and is high to step in and out from.

Location was perfect, plenty of pubs and shops all in walking distance ,train station was in site from hotel so few minutes walk

Nothing all perfect

Position to city centre

No parking facilities

We stayed Fri 5th Dec for 2 nights. On first impressions the hotel looked lovely Reception was nice and check in easy. We booked a executive suite with city view, (we overlooked the railway) we were on the 18th floor. Lifts worked well. The room itself was very spacious, furniture old and tatty and in need of upgrading as was the carpet which felt very thin and was stained in several places, the bed wasn't great and again needs upgrading. The air-conditioning was hit and moss, first night was cold and 2nd night boiling. The bathroom was lovely and modern. We had drinks in the bar on the 1st floor, bar staff not overjoyed to see you and could be friendlier. Food options are diabolical and pretty non existent (burgers only) hence we had to go out to eat. Breakfast was OK but food not very hot, all your usual choice at a breakfast buffet. Location of this hotel is perfect for a city stay.

Property was in a good location

The room was very dated, could do with a revamp very odd decor, bathroom was lovely.

Location and temp in room

Empty body wash in shower, huge odd looking stain on the carpet.

Location

I did not like how the property treated me and how they charged me for their mistakes. I turned up on day 2 of a 3 day stay which I had paid for in advance and then they claimed that I was a no-show and they had therefore cancelled my booking! They turned me away dead in the night on a very cold wintery day. And there bad behaviour didnt stop there, they attempted not to refund anything until I complained to booking.com. At this point they said that they would only charge me for the 1st night and refund the cost of the two nights. Sounded sensible until they took more than 2-thirds of my money as cost of the first night! Imagine this yet at the time of booking the nights were costing the same! This is plain thuggery and it appears to be a syndicate between booking.com who conveniently told me that it is up to the property to decide what to refund if at all! Bunch of thugs! If a room is paid for and we show up within our stay, how then can you say we were a no-show and then go ahead and take our money? They can be sure that they have not heard the last of this from me!😎

Perfect location , spacious and comfortable room lovely breakfast buffet

Staff were not that friendly at checkin - could have been more personable . Car parking very expensive this added £40 to our stay for 1 night

Attitude to a problem I have with my invoice. Issue still not resolved to 100% satisfaction.

within walking distance from cardiff central and the arena. Plenty of choice for breakfast, especially for non meat eaters like myself

Drew the curtains as not good with heights

Good choice of breakfast & excellent location

Excellent location, reception staff friendly and helpful, lovely room with comfortable bed

Staff at breakfast not overly helpful or friendly, breakfast not as good as the last time we stayed.

Very clean and room was big with a great bathroom.

Very hot overnight and at breakfast. Breakfast was very disappointing as the food was cold.