Cambridge Hotel Medan

I like the place where its very central area to go anywhere and the place is very clean. keep up the great nice service.Staff was very friendly too.

There's abit i did not like where my room was not provided with some utensil like plates or bowls or fork and spoons. The small fridge is empty too. Should have provide some drinks in it too.

Sehr gutes Frühstück; freundliches und hilfsbereites Personal

Alles super

Very prime location which has an access to all the prime amenities. Rooms are big, clean and comfortable. Breakfast was too good , even their ala cart too was excellent. Basically I and my friends have enjoyed every monent of the time. Certaily I would like to suggest this hotel is an excellent choise to stay in Medan,

The second day of stay was a bit noisy because of the beside room and I have reported. Thanks to them as immediately they transfer me to a better room which was quiet and size of the room was even bigger then the first room.

Niks

De kamers waren zo vies, ik snap niet waarom deze hotel 5 sterren hotel is. Deze hotel moet 3 sterren zijn

Hotel is located next to a mall and a nearby Sun Plaza mall. There's plenty of nearby stores at the hotel. Breakfast buffet was good. They have very good bubur, and noodles which we love and kept coming back for more. Their sambal was also good. During our entire stay we encountered elevator traffic regardless the time. We ate mangosteen at the lobby and the staffs are so kind that they let us eat it there.

We alwayse stay in this hotel. the room was gret

Noise.The room was next to the street and there was children screeming in the hallway the whole night.

Sangat suka

Sejauh ini mungkin tempat untuk nginap cukup di dekat dgn kota..jadi sedikit mengangu suara dari motor sama tidak adanya Balkon.. tikar untuk sholat tidak tersedia di kamar

위치

시설 노후

モール、スーパーと隣接している点 警備員、従業員がとても親切 タクシーが目前にいつも控えている

やや古めで浴室などにカビあり お湯が水に近いくらいぬるい エアコンが効きすぎて寒い エアコンを切ると温度はいいが湿気がひどい

Nothing.

DIRTY

Location is in central to the city

The food and the service were all average and there was once I saw a small cockroach crawling on the bed

It's location, the room , the breakfast, a whole staff, the services.

nothing

In the city, connect to the mall

The bathroom floor slippery. The lift very slow

Good 👍

Food

It was comfortable it was central and it wasn’t very noisy.

N/A

good

location

⭐ Heartless and Unethical – Deeply Disappointed with Agoda and Hotel Cambridge, Medan I had booked Hotel Cambridge, Medan (Indonesia) through Agoda for 11–14 November 2025. Unfortunately, I suddenly developed serious health issues with fluctuating blood pressure and sugar levels. My long-time cardiologist (Head of Cardiology at a reputed hospital who has been treating me since 2003) advised strict bed rest and to avoid any long travel for 3–6 months. A formal medical certificate was promptly issued and shared with both Agoda and the hotel. In view of this genuine and unavoidable medical emergency, I requested either a waiver of cancellation charges or at least a credit towards a future stay. Instead of showing empathy or offering any reasonable solution, Agoda and Hotel Cambridge kept passing responsibility between each other, refusing to assist in any manner and simply quoting that the booking was “non-refundable.” While I fully understand policy terms, rules must allow for humane exceptions in cases of proven medical emergencies. Sadly, both Agoda and the hotel displayed complete insensitivity, rigidity, and lack of compassion. The Reservations Manager at the hotel did not even attempt to escalate the matter or explore a possible resolution. This experience was deeply disappointing and disheartening. It clearly shows that both Agoda and Hotel Cambridge are interested only in collecting money, not in serving customers or acting responsibly when it truly matters. I strongly caution fellow travellers: avoid Agoda and Hotel Cambridge, Medan. Don’t fall for their polished words and marketing — when you really need help, you’ll find no empathy, no accountability, and no decency. Utterly unprofessional, unethical, and heartless.

We were excited when we booked this place noted as 5*. However in reality it is comparable to a 3/4* hotel in Europe at best. The staff arent well trained / seem disorganised. For example, when our room was cleaned there was no replacement toilet roll (which was finished). We dined at the Edge restaurant and waited 35 minutes after being seated to place our food order despite there only being one other couple in the restaurant. The setting is nice but the food was average / overpriced. One of us ordered a burger which was served with an american style processed cheese slice - very disappointing standard of food. At breakfast time the service is fairly chaotic - there is no way of getting a coffee without waiting for it to be served to you, which is slow. We also dined at the cafe restaurant - some of our ordered food never arrived (and we had to ask for it to be taken off the bill as they didnt even notice). No one checked we were happy with our food and we had to go and find staff to ask for the bill / to pay. We also used the gym and pool - the photos are much better than the reality with the gym being dated and lacking basic equipment - for example there are no exercise mats. The poolside area would really benefit from more than 2 chairs. The room itself was nice enough, but again the peeling wallpaper and patch repairs to the walls that havent been properly carried out really dont feel 5*. We are usually very accommodating and easy guests but this place really pushed us to limit given the price and customer experience!

Shopping center in the building

The bathroom wasn’t very clean (there was hair), the rooms were dark, and the carpet needed cleaning or replacement. The elevators were also too slow, and the walls in the room needed repainting.

Staff are very friendly and helpful. Especially Miss Fira receptionist, she helped me with the booking and etc. Happy to be here.

Lift is slow

They cater to your needs and request. The location is strategic and the roof top restaurant provides aerial view of Medan. Breakfast is superb with varieties of Indonesian and English cuisine.

The room deco is outdated. Consider to renovate. The carpet might be dirty as I am sensitive to dust due to sinusitis.

We stayed this hotel with our big family. I booked 5 rooms for us. No hand towel in thebathroom , I have asked. The staff apology for their mistake not to put hand towel. only one glass in bathroom. I hope the superviser checked the room before the guest come. The breakfast menu it seems the same everyday. Coffe Machine was very very slow, I think need replacement. Please change your smoking room. It's not very nice to smell cigarete when you walk to restaurant because we have to pass the smoking area. Not good for children and adult too or non - smoking.

Great location with shops, supermarkets, restaurants and cafes downstairs. Spacious rooms. Well priced.

Nothing

loved the room so much very spacious and the amenities in the hotel we great

Clean room, adequateand bright enouigh lighting to read and do some work at night, Location is superbas it is connecting with a shopping mall which as restaurants and a supermarket.

Depending on te room assigned, some rooms face another high-rise apartment building and opening the curtain fully also means people can see through into the room. Wish the congee is not chicken congee everyday. Perhaps good to have the meat/chicken separte so vegetarian can have the congee too and non-vegetarian can add the chicken and the chicken stock themselves.

Im very happy with the staff

I used to stay here past 3 years. But this time i feel so bad. The curtain slide unable to close fully….its jamm 1/2 way. The bathroom door keep stuck….very difficult to open/close also no lock for the door. About breakfast……the egg station need to be improved. Other than that im happy with everything

All great

eASIER USE OF REMOTRE CONTRO;

Very exceptional value hotel with friendy helpful staff. Room had everything could possibility want and need. Allowed me late checkout so i can get to aitport at right time.

Nothing to add here

I like the room, hotel attaches to mall and close to other premises

The night light or sleeping lamp in the room has not been facilitated

Dapat upgrade kamar saat check in, makasih Cambridge...next time will visit this..

The location with malls close nearby, hotel facilities and excellent breakfast. Nice.and professional staff

Dislike. Because lift malfunction

strategic location

i don't have dislike

Great location, big room, comfortable beds. Staff are great and personable. Breakfast selection ok. Rooftop bar/ restaurant- however menu is simple yet ok. Next to a shopping mall for convenience. Has a spa and got a ok massage.

Carpet in room can do with a refurbish.

Same building with shopping mall

Waiting elevator

It’s always a great place to stay here. There is a shopping center downstairs, restaurant, grocery. Staff is always welcoming. The breakfast buffet is very good which includes traditional foods.

Decent breakfast buffet. Room had very little toilet paper. AC loud but efficient

We absolutely loved our stay at the Cambridge Hotel! The staff was incredibly friendly and welcoming, always ready to assist us promptly. Their helpfulness was invaluable, especially since we don't speak Indonesian. Most of the staff members were fluent in English, making communication easy for our family. The breakfast buffet was a delightful surprise. The food was not only delicious but also beautifully presented. We thoroughly enjoyed every dish, and the clean and inviting atmosphere made the dining experience even more pleasant. The hotel's strategic location is a major plus. Its direct connection to the mall makes it incredibly convenient for guests, offering easy access to shopping, dining, and entertainment options. Hotel just in the heart of city. The hotel staff went above and beyond, even accommodating our early check-in request. Their exceptional service and warm hospitality made our stay truly memorable. We wholeheartedly recommend this hotel and extend our sincere gratitude to the Cambridge Hotel for such a wonderful experience.

We didn't dislike anything, however, we wish their sauna and jacuzzi were operational.

Overall ok

1 bathroom door don’t have lock 2. Breakfast (all ok except the egg section….if possible please don’t make it ready made….please cook upon order) thank you

Just pleasant & convienience

The lift was a little slow moving

Room was clean and comfortable, love the bed and the basic facilities.

Walk through to shopping mall

The location is great. Connected to mall

The bed is so noisy and un even (senget) bila tido rasa mcm nak jatuh ke tepi. Did call to ask to change the room.. but they said full. The next day ask the house keeping to betulkan katil but she can’t. Bcoz the bed berat sgt katanya.. so I hardly sleep the whole time I was there.. the pillow is keras. Overall ITS UNCOMFORTABLE

Room very clean Breakfast

Great bed. Great bathroom.Great view. Great massage. The mall for food etc was super easy

More water in room and a kettle

The location is excellent, staff and service is fantastic and the breakfast buffet was exceptional! This was our second stay, once before COVID and once after and we were not disappointed. All of our expectations were met and the room was so comfortable.

The pool opening hours are only until 7pm

Breakfast was excellent with many good choices. Love the porridge! The restaurant view was a plus. I love the connection to the mall. Lots of restaurants as well and just walking distance to another mall. The check-in staff were polite and lovely. The rooms were clean.

Leaking on both our bathroom and also my sister's room. This could be maintain better.

The view restaurent

Nice

All good

Front desk & concierge warm and helpful.

Breakfast quality average. Wanted sunny side up for two but they ran out of eggs. Waited for a good 45 mins!!! They do not replenish food fast enough.

Mall just at the entrance of the hotel