Hilton Asheville Biltmore Park

The food was the best ever!

Great experience again I stay here tons of time a year and they always treat me well as a Diamond Member. Dana and Donna are awesome.

Close to restaurants

The staff were so courteous and the facility was very clean

Nothing

Good location in an area with restaurants and shopping. We like this location when visiting Asheville, but it is not in close proximity to the Biltmore Estate or Biltmore Village. The surrounding area is quiet at night and it is a great, safe place to walk. Room was clean, but probably in need of an update. Typical Hilton quality!

Always a great stay at the Biltmore Park campus-type environment. Hotel is surrounded by a lively shopping experience and upscale restaurants. Mountain views are a plus.

I rarely leave negative reviews, but my customer service experience with Hilton Asheville Biltmore Park was extremely disappointing. July 17, I received a call informing me that my reserved room had water issue and that I would be relocated to another hotel. I was assured that, because of the inconvenience, my entire three-night stay would be reimbursed. I was also told that I would receive all of the details by email. Unfortunately, after landing in Asheville with my young child, I had not received any information about where I was supposed to go. I drove to Hilton and the representative, who I believed was the manager, apologized, provided me with the other hotel's information, and again assured me that all three nights would be reimbursed due to the inconvenience, and that they were working with Expedia for the refund. The other hotel was appx 30 min away and nowhere near the quality of what I had booked with Hilton. The room even had bugs. I contacted Hilton to express my disappointment, but my child had already fallen asleep, making it impractical to move again that night. It was already 2AM. After speaking with Hilton, they were able to accommodate us back for the remaining two nights, while confirming that it will be on the house. I had 2 reservations: one night booked directly and two nights via Expedia. Hilton refunded the reservation booked directly but have refused to refund the Expedia reservation. Hilton Asheville Biltmore Park failed to stand behind their word. In the future I must get everything in writing, because once you leave the property, it is not their problem anymore. It is not the cost. It is the principle. BIG FAIL!

Loved the location. The early morning coffee availability is excellent and breakfast was wonderful. There were a few fun stores to wander through in the neighborhood and several additional restaurant choices for meals out.

I loved it all!

Amazing location. Everyone on staff were so friendly and polite. Room was nice as well. Took advantage of the airport shuttle and it was fabulous.

I made a reservation through Booking.com that included a $50 credit, but I had to verify the details with three different front desk staff members, and each one gave a different explanation regarding where the credit could be used.

Best place for a quick easy getaway.

n/a

Great location!

Nothing

Roomy queen room - perfect a/c system - kind staff who made our stay personal and comfortable - listened to our needs - great morning coffee in registration area - easy coming and going - free parking available - location is ideal for visiting Asheville

The beds are super comfortable.

Nothing

Clean close to shops

Nothing

We arrived at the Hilton Hotel in Biltmore Park exhausted from having to spend the night sleeping at the Washington, DC airport. We missed one night at the hotel and called to inform Hilton we were stuck in DC. Our room was cancelled by mistake and Dana Cottman, who is one of the Supervisors, saved our weekend! She was able to work her magic get us a room and we were able to be ready for my cousins wedding! The bathroom was fabulous, clean, loved the Crabtree shampoo, conditioner and body gel products they had at the hotel! The hotel had a great atmosphere and was designed and decorated nicely. Our family would have eaten at other places, however, Fork Lore was fabulous. The food was superior, which I am amazed, it was in a hotel! One waitstaff, Ashley, was amazing. My dad and I have food allergies and she went out of her way to insure both of us had the correct food! The morning staff at Fork Lore were good as well! Great staff, who were attentive to our needs! The Hilton Asheville Biltmore Park hotel has a great location; close to stores and restaurants. We were happy eating at the Fork Lore with the friendly and attentive staff and fabulous food. It is close to Parks such as Sliding Rock, which I would love to explore in the future! I highly recommend the Hilton Asheville Biltmore Park hotel!

The location was near other restaurants and not far from hiking and other activities. Though it is 30 min in traffic to downtown. Closer to shopping has some good stores near by. Easy drive to NC arboretum and Pisgah forest hikes.

The sofa and duvet were not cleaned properly after the previous check out. The fire alarm went off twice at 1 am and 2am in the morning and the entire hotel was rushed out which turned out to be a false alarm. The staff on duty said it happens when it rains but no apologies tendered .AC in the room was loud and may need cleaning.

We were woken up at 1am due to a faulty fire alarm, this wouldn't have been such a big deal if it was a one time occurrence. Looking back at reviews, this has been going on for months. Just a little rain and the fire alarm goes off. There were families with little ones and elderly making their way down 5 flights of stairs only to be standing outside in the rain with no guidance or information on what's going on. When the fire trucks arrived, they were very familiar with what was going on. A faulty sensor in an air duct. After 2 hours in the rain we were finally allowed back to our rooms. This is something that needs to be fixed especially for a hotel that charges $450 per night. The manager (Dana) was very rude and kept telling me there is no problem, the system is working as designed. I've never stayed in a hotel where a light rain sets off a fire alarm. Thats a poor design if a light drizzle is supposed to set off an emergency exit. We will never stay in this hotel again, very poor representation of Hilton Hotels.

Friendly staff and great location.

The view was not what we paid for. However, we only stayed one night so it didn't really bother us.

We had the BEST room in this hotel and we loved it so much! The one bedroom options are awesome and so spacious. We brought out pet poodle and she was very calm and at home at this hilton. We will stay here again! Perfectly clean, quiet, and a great location. Donna and Dana were THE BEST. We were able to check in early and we checked out a day early and received a refund on our final day even though we didn't ask for it. Thank you for having us!!!!!!

Great location. Super staff. Great facilities.

Nothing

Donna and Dana always makes my stay special. As a diamond member I feel valued and appreciated with upgrades and super service. My favorite Hilton.

Location and comfort

It is within walking distance to shops, restaurants.

Nothing

The breakfast and dinner was amazing. The staff was fantastic wonderful location with them, walking distance of shops and restaurants. Love the indoor pool and Jacuzzi.

Parking was a little tough, but that was the area nothing to do with the hotel

The location was really perfect for us. We have a new house in the area but no furniture and needed to get to know the area. This hotel was perfectly placed in Biltmore Park. Super area with tons of restaurants and shops.

The hotel is expensive... takes advantage of the location.

We stayed here on a totally unexpected adventure. We drove from maine to ashville over a couple days with our Bernese mountain dog, Stanley. After 16 plus hours on the road they treated us like family. Got an awesome upgrade our diamond status and credits to eat at their restaurant. We were greeted with the best enthusiasm I've ever seen. Dana and Joshua were outside ready to assist with our luggage. We passed on the help, not to advantage of leaving our truck at the entrance while we grabbed a child great. They were accommodating and friendly. Our room was sparkling clean and quite which is a must for us with our dog. Plus, helps to get a great night's sleep as well. Bedding is the best version of hilton luxury that we've missed with the replacement of the cheap duvets at many ofter hiltons now across the brand. It was hard leaving that bed and glorious comforter that envelopes you in comfort. Wish they would all have those linens. Makes for a much more restful sleep. The biggest thing is their staff!!!! Every single person we dealt with was kind, friendly and respectful. I have severe anxiety, ptsd and am very neurodivergent. I never felt judged or uncomfortable with this group. I do have challenges there and they never made me stressed. Which appreciate. Greatly! I felt at home, if not better. They offer the real deal in the customer service department. Extra shout out to Dana, joshua, the front desk staff. Sorry that I forget some names. You all were incredible. The restaurant staff was supportive and friendly. Amanda was out first night server and she was so nice I wanted her to join us. Lala at the hostess station chatted we up out last night and taught me a lot about the history and culture in the area as well. Gunny the v food and beverage director offered wonderful conversation and made us feel like family. I'll definitely be back here. I hope hilton will recognize this location and bring this type of customer care into all their locations. Especially the Bedding! Learn from the best! We truly appreciate you staff making our trip worth remembering and we're excited to return. Thank you all from the bottom of poor hearts

Great experience customer service was great.

Can't complain.

Very nice and clean

Great location - lots of things in walking distance, excellent breakfast, nice pool and hot tub

Heating/air in room was very loud

It was a good location a lot of food within walking distance, the area is very busy, but it’s not very loud. Our room was on the backside toward the interstate and did not hear a lot of car noise either. The staff that I interacted with was very friendly and seemed genuinely interested in helping if we had questions. The room was clean and the beds were comfortable.

Parking to check-in is kind of tight, and it might’ve been a “me problem”, but finding the elevator to the hotel was pretty tough from the parking garage. The water pressure in my room was not very good, not sure about the rest of the hotel, but was unimpressed with that.

Staff very friendly; property clean, nice work out area and pool

Nothing

We loved our stay at the Hilton Ashville Biltmore. The room was spacious with a nice walkout balcony overlooking the street. Terrific restaurants in walking distance and a delicious option in the hotel. The staff is top notch! Everyone was pleasant and helpful. Not only the front desk folks but everyone. Would recommend it to anyone visiting Ashville

Everything plus the staff

I have no dislikes

I was there for a short stay and generally do not want my room cleaned when I am there. Upon arrival I called the front desk to pass on to housekeeping this instruction which they claimed they were happy to do. Later that afternoon, my room was cleaned. I called and complained. The front desk apologized and said it would happen again....Next day it happened again. I no longer felt like saying anything would do any good and only had one more day. Near the middle of that day I spied an employee checking a list, I asked if she was with housekeeping and she said yes. I then asked if she had any special instructions for my room. She said she had none. So, we have a front desk/management that listens but doesn't act on guests instructions. This was further confirmed when I called down for them to retrieve my car in preparation for my checking out and departure. When I got down to check out, I had to wait for them to get the car; the valet was just standing there until the front desk person passed on my repeated instruction to get the car. The front desk staffer did not ask how my stay was. I hoped for a feedback survey, none has come so far. I tried to complain to Hilton; 5 minutes on hold = I'll post it on sites like this one.

I had some difficulty with a booking reservation and Dana, hotel manager, really went the extra mile on my behalf. Very welcoming staff, positive and friendly environment. They seem genuinely happy to see you and to help. Highly recommend!!

Dana was a huge reason why our stay was very relaxing and made everything so accommodating. I highly recommend staying here. The staff here from check-in to the dining to the bar are so friendly. They really make you feel right at home. Josh, Ashley, Jay, and all the team here made are trip excellent. The Hotels location with all the surrounding shopping and entertainment was great. We will definitely be staying here next time we are in Ashville. 😉😊

Amazing staff!!!! Went above and beyond to first move me to a quieter room and second to ensure they did everything they could to help recover my delayed bag from United.

we didn't stay for breakfast but everything was great. i hope to stay there again my next visit. i highly recommend the Hilton hotel. the staff was very nice the room was very clean it was a great stay i wish i could have stayed longer.

wish there had been a microwave in the room

Service-top notch-very responsive!! Hotel and room very clean. Walking distance to shopping and dining. Beautiful!

I had the wonderful pleasure of staying at this hotel with my daughter, sister and my pet. The hotel is very clean and the staff was AMAZING! Reception supervisor, Dana, is by far the absolute best, she made sure we were comfortable. Joshua was so very friendly as well. I will definitely book again with this hotel

Excellent hotel! I’ve stayed at many hotels in the Asheville area for both work and family trips, and this is by far the best! Rooms are perfect, always clean, and the shower is amazing. Beds are very comfy as are the pillows. The hotel itself is always clean and seems to be well kept. Unlike a lot of other hotels doing “remodels” and updates, nothing here seems cheap. The staff have all been very nice and helpful too. The bar is very nice too. The location is also excellent! It’s in a very safe area called the Biltmore Town Center. There’s like 8 restaurants all within walking distance. Also a Barnes and Noble right beside it. If you don’t want the hotel coffee, make a trip to the Starbucks cafe in Barnes and Noble or there’s a drive-thru Starbucks right up the road. If there’s anything about this hotel I wasn’t a fan of, it’s the parking. It’s not horrible, but the parking deck is located on the backside of the hotel with no quick access into the hotel. You have to walk all the way around the hotel to get to the front door. But at least the deck is free. There’s also free street parking, but in the evenings it’s usually full. Still, it wouldn’t stop us from staying here every time we come to Asheville!

Localização excelente, quarto confortável e limpo.

We celebrated our anniversary there last year out of necessity due to cold weather. We went back again this year because we had such a wonderful time. Walking distance to spa, restaurants, shopping and movie theatre.

Need to update the charging facilities for electronic gadgets in the rooms.

From the moment we arrived, Ms. Dana Cottman at the front desk went above and beyond to make us feel welcome and truly special. She shared fantastic recommendations for nearby restaurants and shopping, and when my CPAP mask broke late at night, she saved me from a sleepless night by finding medical-grade tape to fix it-when every store was closed! The on-site restaurant was a hit with the kids-don't miss the chicken sandwich, and the breakfast omelets are absolutely huge. This was our second stay here, and we'll definitely be back again soon. Highly recommend!

I liked everything about my stay, the only thing that was missing in my room was a microwave.

I didn't enjoy the view out of my room.

We had a wonderful time. The room was perfect. We ate both dinner and breakfast at the restaurant on site and everything was delicious. We would like to thank Joshua personally for his service and kindness to us on our stay.

The hotel is especially clean. The beds are super comfortable. The staff is attentive and friendly.

There is nothing I did not like.

The Staff was excellent. I have traveled for 25 years for work and it was a great experience interacting with the staff. Professionalism was top notch. The personnel at the front desk were knowledgeable and had great attitudes. Shot out to Bob who works on the valet team! Thank you! Great hotel, only had one small complaint.. Bar closes at 10. Would like to see that open a little longer.

Location and always clean and staff professional and friendly.

The location

Housekeeping only fixed one bed & not the other. I had to keep asking for extra towels & bath clothes.

Very easy to get to. Ample parking. Very clean and updated.

No concerns

Love the location.

Nothing.

Clean. Great restaurant. SUPER staff.

I made a reservation online but didn't get a confirmation email. I called the reservations number and was on with them for an hour trying to find the reservation. After not being able to locate it, I made another reservation and didn't give it another thought. Then I got my credit card statement. I saw that there was a charge from the hotel. I called and got Joshua (a front desk GEM). He helped find the original reservation and reversed the "no show" charge. He was thorough and thought outside the box to help figure out what happened and how to correct it for me. If this employee is a representation of this property, I can't say enough. Thank you, thank you, thank you Joshua! Keep up the great work!

Love a bar and restaurant on-site. The location was great too.

Breakfast staff could have been a little more friendly. Both waiters seemed aloof.

Было чисто, персонал приветливый

Хотели заехать раньше положенного времени, вопрос не решили. Джакузи не работал.. В зоне где бассейн пусто, обсолютно не комфортно, на все помещение 3 стула. За стойкой персонал приветливый, но на вопрос , что входит в спа процедуры, ничего ге обьяснил, а просто дал нам книжечку. И самое неприятное, мы приехали отпраздновать день рождения , а утром, когда мы спали, сработала пожарная сигнализация, чсе выбежали в чем могли, а в лобби нам просто сказали, что кто то нажал кнопку в лифте. Можно было сказать, пока люди не вышли, по громкоговорителю, что это ложная тревога. Вообщем отдых получился не комфортным

Pet friendly hotel, Room was so clean and comfortable bed! I loved that it was walking distance to many shops and restaurants, especially that I my dog with me a lot of outdoor seating and dog friendly shops. The staff at the hotel are excellent and loved my little dog!

The room I stayed it was right next to the elevator and I heard it going up and down all night

The location, the room, the amenities.

There was nothing to dislike.

Location was okay, close to shops but 20-30 ride to downtown Asheville and key attractions.

Poor check in; given a room located opposite the elevator bay and disturbed by dogs barking and people traffic.

Rooms clean and comfortable. Customer service top notch. I stay in Hiltons all the time and this is now one of my favorites. Great location to restaurants and shopping. Great view. Worth the price you pay !!!

Dana!! You made our stay fantastic! Thank you so much for your amazing hospitality as soon as we walked in the door. You've been instrumental in us having a sensational anniversary weekend.

Fabulous all hours

My family and I visit family in the Asheville area multiples times a year and often stay at the same hotel. On this trip, we arrived at the normal hotel only to learn of a mixup on the hotel’s part that left us without rooms. At 10pm, I sat in the hotel lobby trying to find a new place for our family. The hotel staff did nothing to help even though I learned later that they had five other properties in their hotel group. We eventually called the Hilton at Biltmore Park. Originally, they said they didn’t have the rooms to accommodate us over the busy weekend. The Room Coordinator, Dana, quickly called back to say they did found the necessary rooms. She went on to say, “I know it’s late. Just get over here with those babies and we’ll work out everything when you get here.” When we arrived at the Hilton, the staff were very welcoming to our family and that continued throughout our stay. Suffice it to say, we have found our new home away from home when in Asheville. I have proceeded to cancel the other two stays I had at the other hotel. The property itself is well maintained and in a convenient area but there’s no question the staff makes the stay even more pleasant and memorable.

The location and restaurants in the area

Parking

I call specifically about perfumes in the hotel. I was told no perfumes. I called the day before about the room not having perfumes. Arrived and the whole 1st floor smelled not a little but a lot of perfume. Worst I ha e run into. The room had perfumed soaps which made the room bad. I did not appreciate not being told when I called to ask. Would not stay again.

This is a nice hotel. It is in a town center with many restaurants withing walking distance, a movie theater across the street, and some shopping mixed in with the restaurants. Their restaurant is pretty nice also. We ate breakfast there every day and had one dinner there. There is free parking in a deck behind the hotel with a back way in that requires two elevators. The devil in the details is in the room we had. It was a nice looking room with a balcony (paid extra). The bed was decent, but I've had better ones in hotels. The pillows were terrible, unless you don't like firm ones. The light switch by the door turns on a very small recessed light. If you walk past the bathroom door, the closet is next. There is no light in the closet, and the entry light is so dim, it does not help. So, it is very hard to see the keypad on the safe, especially to read the instructions on how it works. It requires sitting on the floor with a phone flashlight. Also, the hanging, sliding shower door made a ridiculous amount of noise when opening and closing. And finally, the refrigerator compressor was loud as was the A/C fan (but not the compressor). So, a nice hotel, but the details in our room were disappointing.

We love this Hilton! This location has great shopping and dining just steps away, and the hotel itself is top-notch. We especially like the close proximity to Sierra Nevada Brewery and Regal theatre. The bar at the Hilton is also one of our favorites. All the bartenders and waitstaff are very good, and weekend bartender Jay, is our favorite.

This is the BEST hotel in the Asheville area. The entire team- Donna, Cole and Bob as well as many others— always create an inviting and top notch experience!

Great property. Convenient to shopping and restaurants. Friendly staff. Clean hotel.

Easy check in and very clean rooms!

I always have a great experience when I stay here! The staff is always so friendly and helpful! Considering I came with my son this, he loves it here as well! The sweet lady that works at the front desk became so personable with him, the times we passed her desk he asked for her! Thanks so much for always treating us like family!

Good

Customer service was A+. The staff was very kind and accommodating. The rooms were economical, modern, spacious and clean. The bed were comfortable. Lots of amenities. One of the best was the exercise room. The hotel restaurant food was superb. The area was safe and very walkable, with many other choices of restaurants. Even a movie theatre. I look forward to staying here again in the future.

Terrific

I lliked the cleanliness of the hotel and the friiendly staff.

The pillows