Crown Hotel

Bathroom was awful. Long dark hair in bath; grime all around the bath; mould on taps and tiles. Glass window panels had paint on them and paint splashed on floor and radiator. Bedroom window panels big streakes of paint; dirty on paintwork and an ancient dead wasp. Definitely not 4 star. Very disappointed. Positives: friendly staff and nice lounge area

Great staff and Spa facp

Super clean room, was nicely designed & a warm welcome. Had dinner at the restaurant which unfortunately the service wasn’t great really slow & forgot one of our parties meal & drinks order (I would understand if it was super busy but it wasn’t) but they were friendly in general couldn’t fault that. The hotel was lovely giving really cosy vibes & the receptionist was lovely. Would recommend & the surrounding area is really nice for walks.

Business travellers do not book this hotel Cancelled my bookings a couple of hours prior to check-in Have to wait upto 7 days for a refund Same room back online available straight away Very poor

The management and staff were very caring and helpful. The chef prepared excellent soups each day! The room and dining room were acceptable, however both areas need attention to detail with regard to cleaning

We had a really nice stay. Food very good. Staff very friendly. The only thing psrking st ti.es was very busy with people parking for thr gym. My hubby has poor mobility and hotel guests using didable bays. We had to park right over the other side of the car park. Other than that a lovely stay

Great stay but room and corridors were seriously overheated in the cottage accommodation

This was our third visit to this (very nearly perfect) hotel with just a few details that need attention: Please get some decent loo paper, the thin and mean stuff in your bathrooms is admittedly a step up from Izal, but not very nice. Please stop covering all your cooked breakfast items in black pepper - I hate it and had to scrape a lot

The Crown Hotel is nestled in a quiet community near Carlisle. It is located near a train station but also has a parking area (spaces are a bit tight, designed for small cars but filled with larger cars). There is access to a private gym/fitness center on site. There is a lovely garden with seating. The morning breakfast is quite nice with many options. We stayed three nights while we explored Carlisle, Hadrian's Wall and the Lake District. Also, there is a nearby footpath that takes you along the Eden River to Constantine's Cell/Wetheral Caves which made for a lovely morning walk.

Fab little find. Comfy and welcoming

Staff were all lovely and attentive. Bed was comfortable. Great selection of delicious food for breakfast. Nice pool and leisure area.

Nice friendly staff. No one slept a wink a generator was on all night.

Lovely hotel in a beautiful village with great staff, the pool and leisure facilities are good also. It definitely needs a public bar that is open - I went to enter the Events bar but door was locked..

Great hotel, and the fact that you can use the leisure facilities for free when staying is an absolute bonus. We couldn’t fault it the staff were amazing, definite place to stay.

All the staff are really lovely. Happy, helpful and competent.

Staff were lovely. Did not like dogs in dining room especially when they had a barking contest. Would go back yes.

Fantastic team who made me feel really welcome. Accommodating to my requirements and a great breakfast. I will happily book here again

Friendly staff with excellent breakfast and pool facilities.

Best hotel stay during my trip to Scotland. This was my second time at this hotel. I reserved the same room and they obliged me. I’m a cancer patient and they suggested room service for breakfast and they delivered with professional courtesy.

Enjoyed the hotel and restaurant but the emails I had sent confirming a 7.30 dinner in the conservatory restaurant hadn’t been taken into account. Luckily the waitress found us a table but a point for admin to note

Wonderful 1 night stay at this lovely hotel. We were in Rose Cottage room #8 and we loved it! Clean, spacious and comfortable! Fire alarm went off at midnight (not the fault of the hotel) which was a great way to meet our fellow guests lol. Be aware there is no lift access to the upper floors in the cottage rooms if that might be a problem for you. Would definitely stay again if we’re back this way.

Soap, shower gel, shampoo in large hard to access containers screwed to the walls. Hardly what I would classify as 4* toiletries. Dined here 1 evening but not again. Overpriced and minute portion hardly big enough to fill a flea. I guess it’s the fitness suite that gains this hotel a 4* rating. Must be.

Very nice modernised country inn.

A lovely little hotel. V comfortable and quiet twin room, despite weddings both nights we stayed. Reception staff in particular were v helpful and friendly. Quality surroundings and breakfast. Village too is delightful.

Great hotel. Great little village

Lovely hotel. Fab vibe. Debbie Corrigan (not sure surname) on reception is wonderful. Super-helpful.

Brilliant hotel! Absolutely spotless! Pool and sauna lovely! Food and staff great! Can’t recommend enough!

Very welcoming hotel with great staff and good food.

Nice stay. Staff very friendly. Food was pretty good. Bar area could be nicer and I thought the beer was quite expensive although was good. Water pressure not great but fine. Got charged incorrectly and twice for the rooms which I'll need to follow up to have rectified despite the receptionist saying she'd cancelled 1 of the charges. But I would probably stay again if in the area. Didn't have time to use the leisure facilities.

Stayed for one night, room was clean and nicely decorated. Had a good meal in the bar. Lovely leisure club on site which you can use.

Great hotel great facilities rooms great and food geat. Staff freindly. Keep coming back as such a great experience staying here

quiet and peaceful location. Restaurant was great with a good selection of food available either in the restaurant or the bar. Emma in the restaurant was very attentive and nothing was too much trouble.

Hotel was in a beautiful and quiet location. We had a good sized room but the shower only dribbled out water at best and the room was very hot. The overhead fan didn’t work but a stand-alone fan had been provided. We were fairly late arriving and only stayed overnight so my husband was going to report the issues with the fan and shower in readiness for the next guest as we left. However, after waiting some time at reception and nobody appearing he gave up and just left the keycard on the reception seat. Breakfast was adequate, we didn’t use the leisure facilities.

A lovely quiet country hotel with excellent accommodation. We stayed in a signature suite & it was spacious, clean & bright. The leisure facilities were better than expected & the restaurant food was plentiful & delicious.

Lovely village great facilities

Excellent hotel. Good dining options. Great room. Helpful staff.

The quality and friendliness of this hotel was up to its usual high standards. Good choice for breakfast, full English was tasty and filling. The only downside we found was the bar, poor service, selection of cocktails and some prices were expensive. To the point we found a lovely friendly wee pub 5 minutes from the hotel and chose to go there instead for drinks.

Very good access just off M6 but in a pretty and quiet village. Plenty of parking. Hotel had maintained its clean, very comfortable, nicely furnished rooms since our last visit. There is a choice of pub bar and restraunt dining and our bar food was good traditional food. Staff were friendly though maybe some were newly trained and service a bit slow. Strongly recommended and will be back.

Great stay. Brilliant pool. Not far from Gretna.

The staff were so friendly and helpful They deserved 6 stars. Cleanliness was good Food was good and the service excellent The property is older and doesn’t have an elevator/lift. Our room was quite small. The floor boards in the room above squeaked on our second night we were woken up at 5am by the people above who must have had to check out early

Excellent bed and bedding. quality room, dining service and breakfast, lovely pool and Jacuzzi. Enjoyed our stay.

Location was nice - staff were friendly - breakfast although enough of it was on the cool side. Hotel was supposed to be dog friendly but be warned they need to be with you 24/7 - you cannot leave them in the room so you cannot use the facilities ie pool or gym do for me this is not dog friendly,

The hotel was modern and clean. The staff were friendly and professional. The food was great and reasonably priced. I look forward to staying there again in September this year 2024

Well organised

No lift!! Long hallways to our room. Cobwebs on the ceiling above the bed. Uncomfortable bed. Hot! (At least we found a fan)

Beautiful location.

Fab

Good location. Nice, modern interior. Comfy beds. Great food options. Stayed for dinner and breakfast. Nice finishing touches like good quality soap, shampoo etc. Used the fitness suite and pool, all offering a great standard of equipment, cleanliness and helpful staff

We thoroughly enjoyed our stay.

Fantastic Hotel with super friendly and helpful staff especially Henry in the bar who was very welcoming and a great member of the team. We had a suite that was absolutely perfect! The Hotel is spotless in every area. Breakfast was lovely with so many options you certainly won't be left hungry! We also had dinner at the hotel and would definitely recommend. The food was delicious and the portions are plentiful. Would definitely recommend a stay at this hotel and will definitely be returning.

Our room had been poorly decorated. The windows were dirty. The bathroom floor looked grubby because it was covered in paint splodges. The water pressure in the shower was very low. The beverage tray was poor. We had two mugs and just one teaspoon . We had 2 rooms and both had these problems. Breakfast was mediocre.

The receptionist Maisie (I hope I got the spelling right) is lovely and super helpful. All the catering staff are also great. Love the location near the viaduct. The gym and fitness centre is also great!

Great hotel - food really good, staff friendly and gym / poll a real bonus!

Super hotel. Delicious food. Two different places to eat with different menus. Decor is modern and recently done. Place is immaculate. All staff are outstanding - special shout out to Maisy in the restaurant - so attentive and endlessly energetic!

Not perfect im afraid !! Asked for a room next door to our family and was told they had been upgraded and we were on a differnt floor ,fine overall lovely room but not next door Breakfast on the sunday was perfect it was a buffet and loved it .on the monday terrible it was inedible i think it had been left from the day before.spoke to the reception and all the could do was apologise 😞 not really good enough.on leaving the room i always strip our bed and found terrible stains on the duvet again told they can only apologise 😠

Our second stay here and we returned because we were very impressed last time. The check-in process was very smooth and efficient. Staff were polite, professional and helpful. The room, reception, bar and leisure club were very clean and bright. Food was tasty and well presented. The only thing that was a little disappointing was the free WiFi. It would hardly connect and once it was connected it was very slow. Improve that and it would be a 5-star review.

Lovely hotel in a nice village

Loved our stay at the hotel definitely be back

The overall hotel was lovely. We had a room above the kitchen, which was very noisy late into the night. And this morning we were woken up at 5.30am with the noise from the washing machines ans tumble dryer. The staff were very pleasant but unorganised

The staff were amazing nothing is too much trouble , the food is not cheap but it’s incredible quality and the facilities are fantastic

Nice breakfast but yoghurts not cold, shower pressure questionable but over all not bad, note parking van be tight.

My only issue here was the next door dog barking and making noises early morning barking ruined my sleep and i couldnt go back to sleep before check out. So made the next day very difficult. lovely overall

It was nice to stay in the older part of the hotel , rooms were warm and clean . Disappointed that there was no note paper to write as the heating system woke me during the night and I had the urge to write ! Staff were enthusiastic and helpful

We come here when we can and just love the place. The young lad on reception was really helpful when all the trains were cancelled, going the extra mile getting us a cab.

Lovely cleaning hotel, room was lovely and bed very comfy

Had another great stay

Our suite was beautiful the staff were very friendly and accommodating food was amazing

Great hotel very good location only a few minutes off the M6. Nice leisure facilities is a very nice bonus.

Sympathetic staff when I had a problem with my car. Could do with two breakfast options!

Amazing food, great room lots of light and brilliant views. Very clean and comfortable. Only 2 small problems to make perfect are shower water pressure is hilariously low and TV has bad signal but not such a problem really.

Very comfortable room, excellent breakfast and spa facilities. Friendly and helpful staff

Excellent hotel in small village, room was very warm, but ceiling fan and also fan provided if required. Both had an excellent sleep, breakfast was tremendous with very wide variety of choice. Will return here.

Good food in bar, but also 15 mins walk into next village and at Fantails.

We had an issue when checking in. We were told we did not have breakfast included but this was in writing on our reservation. They did eventually supply breakfast.

We stayed here as a stopover on our way to Scotland. It was 5 mins off M6 yet a lovely quiet place to stay. Restaurant food good. Breakfast lovely and great choice. Room was clean, warm and had everything needed.

Weekend stay. A few problems with room,but all resolved by the reception staff. 2 single beds pushed together instead of a double.shower instead of bath as requested Clean and comfortable. Staff great. Swimming pool area wonderful. Overall a great hotel with hard working staff.

Nothing

Lovely hotel with great facilities in a quiet and beautiful rural village.

Lovely hotel and staff, food was good. Let down by extremely poor housekeeping and the noise within the bedroom at night. Some kind of air handling unit ductwork runs near to the room, so loud it literally makes the mirror on the wall vibrate at night and had to wedge it off the wall with tissues to keep it quiet so we could try to sleep. As for the housekeeping they need to get new staff, the corridor leading to the room has cobwebs everywhere and these have been there a while judging by the thickness and state of them. The bedroom was like a nursery for spiders and I literally lost count of the ones I had to remove so my partner would eventually settle, again cobwebs all over the ceilings and beams within the room.

Lovely, clean, comfortable well decorated room, TV even had Netflix, huge walk in shower in a large on suite bathroom. Amazingly comfortable bed. Excellent meals in the bar, good choice menu and generous portions. Fairly well stocked bar. Very enjoyable breakfast in the conservatory. All staff were courteous, friendly and professional and well above average. The rail station is nearby the hotel and there is a local bus service. Lovely little village only around 6 miles from Carlisle city centre.

Staff were extremely friendly and helpful.

Spacious room with balcony, overlooking lovely gardens. Spacious, clean and warm with great sized bathroom. Toiletries provided and access to gym/pool. Food was amazing, and plenty of it. Highly recommend. Only slight minor for me on a personal note is that the mattresses were memory foam I think - hard as a rock, no give, one night was all I would be able to manage.

The food was awful It all looked well presented. The fish had an awful taste and didn’t smell healthy Breakfast first morning was table service which we were told it would be. Second morning was buffet. Which was cold. Was told they could HEAT IT UP !! No thanks My husband took the offer of a fresh made breakfast. This was also some items cold so suggested it wasn’t fresh. Won’t be back !!

It was a lovely relaxing hotel , where every one is so friendly and helpful x we would definitely go again xxx

Good stop before going to our Scotland drive holiday, and this is one of our favorite hotel. This time we booked Deluxe Room, it was beautiful setting, but I could not ignore several darts left on the table and floor... and there is no tissue box, so we had to use toilet paper to clean the dirt on behalf of house keeping. therse things were our disappointment...

Nice swimming pool and spa area. Good breakfast, nice room only downside to stay was only given one key between the two of us so my wife had to stay in the room while i went for swim and in the morning i could not go for swim as wife wanted to go to the shops. Hard to understand why could not have two plastic key as you normally get as you have to use this to access two doors to get to your room.

Really welcoming and sympathetically modernised hotel. Food was great and the six EV charge points gave plenty on options for charging

Lovely friendly hotel, great food.

Easy for electric car charging. (Not free) Good size rooms with comfy beds, smart tvs and a good size bathroom Breakfast was reasonable but nothing to get excited about. Hot drinks from a machine... would rather prefer fresh. Beer from the bar was fresh and the restuarant served good sized hearty food.

Excellent

Great hotel with excellent staff and a good pub/resturant, with an excellent breakfast. Pool and gym in great condition, very clean and up to date.

We had a wedding on the night we stayed and didn't know until we arrived which had we known we probably would have stayed elsewhere as the music went on until late. We did enjoy the lovely breakfast and the rooms were very comfortable though. The on-site leisure club with pool was great.

Lovely hotel lovely staff lovely pool…beautiful refurbished bedrooms…only downside is the beds are cheap&uncomfortable&pillows are flat.

The photos on Expedia are taken from the front. I stayed in the annex which was ground floor and looking out on the car park. Felt a bit like I was in a travelodge which is fine but was expecting the old world charm which was how the hotel is portrayed. Comfortable night, and a good stop over, but a little disappointing

Spa facilities were great. Excellent stop over on our journey north.

Superior rooms with no bath, a telly you can’t watch from bed and a sofa with obvious ‘stains’ on it. Allied to rude staff and the bizarre response to a fried egg request that ‘we are unable to cook eggs after dark’

Evening meal was good. Beds average. Some staff nice but others not very friendly

Lovely Hotel tucked in a little village. Good facilities and staff were friendly and helpful. Would use again if in area.

Great location, staff were very helpful, especially reception staff. Lovely leisure facilities and great breakfast. Well furnished room and bathroom with lovely toiletries. It was very hot but understand the window didnt open much as a safety feature. Would definitely stay here again!

Very friendly staff and good food. I’ll go there again on route up to Scotland - great if you have a dog