Novotel Christchurch Cathedral Square

Location

Great location. Very comfortable bed. Staff were extremely friendly and helpful with any enquirer.

Great location. Delicious breakfast. Rooms were spacious with a great shower. Beds were very comfortable.

Need some information on the heating options as there was limited information provided. Finally worked out the floor heating.

Great

Room kitchen

Very comfortable, staff very friendly and welcoming. Wouldn't want to book anywhere else nearby

They are very bad not clean room ..very unhygienic

Very rude behaviour of staff in novetel Christchurch

A great location. Comfortable room.

Location is great, staff is lovely and food is good

Nothing

Good good, great location and friendly staff

Location is great

I have stayed here 2-3 times in the past in 2015-2018, the room I stayed in is definitely starting to show its age since then.

Excelente localização.

Quarto precisando de uma renovação.

location, breakfast

the gym was hot and no fans, tiny Weird sink in the bedroom

Everything! the warm friendly greeting from the team at the front desk, the extra mile they went to with the kids to feel at home. the room layout and comfort. the breakfast will be talked about by the kids for years!! And mum appreciated the pricing of breakfast too. Something for everyone for sure.

The fact we didn't have longer to stay!

I liked the location

How noisey it was at night and in the morning. The shower sprayed water on the floor. The coffee making facilities weren’t good. It was pretty average

Great location, nice hotel

N/A

The bed was amaaaaazing. Very close to walk to a lot of good area's.

The room was a weird layout with a cupboard with tea and coffee at one end of the room. And the fridge was in the middle of the room, but on the outside part of the combined kitchen/bathroom sink. Having to wash hands after the bathroom, and brush teeth near the kettle was really strange. No exhaust fan in the bathroom, and no door dividing the toilet from the bath/shower was a bit intrusive. For the price of food at dinner was very exorbitant compared to the amount i got. One scotch egg for around $40, and the white of the egg was still slimy

Location & helpful staff..

We were a family here for 5 days & it was difficult to prepare any light meals or snacks for the children.. no crockery, cutlery or a toaster.. but this was not necessarily expected, nor is it a complaint, just would’ve made our stay easier..

Breakfast was a buffet with good variety. Location was great as we had an event at Convention Centre

Very family friendly, service was exceptional. Would recommend.

Central, good restaurant on site

Strange outside the bathroom sink in the room

Super zentrale Lage Gutes Frühstück Fitnessraum

Weiche Betten

The location and staff

The heating in the room did not work, there was no seating for two people, rooms were small and TV functions were complicated.

Temperature thermostat didnt work, tried adjusting temp but didnt change, felt cold all night. There was no shower mat and shower body gel was empty.

Great service, great location. Overall, I would recommend to stay here.

Breakfast Buffet and the staff

Location was great. Breakfast was Awsome.Staff espically (Tui) was flying and she was excellent.

Good central location.

The room right by the lift. Very noisy

Awesome

Great location and well maintained. Easy access to city and restaurants.

Nothing.

people were very nice. Easy to find, easy to get around city, location excellent. Young lady who served us on arrival was exceptional. Staff who came in to clean room were very nice, everyone was lovely.

Very very minor issue but there was a artificial perfume smell (nice smell) to the reception- it was not unpleasant just a little too strong, it could be reduce a tiny bit for those with allergies/sensitive airways. This was a very minor issue, that was in the reception area only, our room was perfect, the air was clean and this issue didn't bother us just something we noted.

Comfy

Noisy

Cleanliness, inviting

Bathroom - too small

Friendly staff and fabulous location close to restaurants and shops. Central yet quiet.

Location

Free snacks and drinks at the mini bar are a big win for my kids! What a gd surprise. Cleaning staff in the hallway are very friendly and helpful to point out the right direction for our outing in Christchurch. A birthday chocolate platter made my husband's birthday celebration even more special. We would definitely choose to stay here again for it's location and friendly staff.

Location and outlook.

No indoor pool or spa facilities.

how close every thing is

nill

ロケーションが最高でした！クライストチャーチ自体がコンパクトな街ではありますが、中心地にあるので買い物やカフェ、レストランも全て徒歩で移動して楽しむことができました。

壁が薄いのか隣や上下の客室の音が響いたり、何か機械が作動していたのか昼間にベッドで横になっていたら、ベッドが振動することもありました。 また、全体的には清潔な部屋でしたが、お風呂場の毛やゴミが掃除されていない箇所がチェックイン直後にも目立ちました。

Excellent location, welcoming & friendly staff.

The sink was outside the bathroom in the main bedroom area, with a makeshift vanity & mirror. It seemed a bit dated.

Great

Great location, easy walk to the new stadium. Very comfy beds, attentive staff. Would 100% stay again.

n/a

Location, Room selected, Value for money and friendly staff.

The breakfast was Lovely, a great selection of cooked and continental food on offer. great coffee and all the cooked food was tasty

Check-in staff and restaurant staff were friendly and attentive

Room setup with vanity was unusual

Everything

Nothing

Everything was amazing

The shining light in what was otherwise a very disappointing stay was the friendliness and help the staff provided. Everyone right through the organisation was excellent to deal with. The place was also well cleaned by people who obviously cared.

Unfortunately here things go straight downhill. We arrived to see that the room we had booked was $150 per night cheaper on the information board at the reception desk. Unfortunately the staff said they were unable to do anything about this so we ended up effectively paying for two extra nights (at the reduced rate) that we never were able to use. Regardless the room that was provided was no where near the standard that we were expecting for $500 a night (this was a lot to us, however we considered it a treat when we booked) The room was listed as a ‘Superior King Bed Room’, it turns out that the only difference to a normal room was the bigger bed, which was nice but not worth the money. The room itself was designed with several very strange, and disconcerting features that ended up moving more into the dangerous, especially at night, or using the shower. The room has a strange basin arrangement by the toilet/shower space that pushes out into the bed space. This is edged by a glass partition. While you can see this during the day, or with the lights on, if you get up in the middle of the night and do not want to turn the lights on, you have to be very careful not to walk directly into the edge of the glass as it is in your natural path to go to the toilet. We both found this an issue for this reason. The other major issue was the shower/bath. This is a shower over bath arrangement and while the bath has non-slip stickers added the floor outside does not. There is no option to walk straight in, you need to step over the bath with the obvious trip hazard that is and then use the shower. There is also absolutely no rails, handles, or grip points to use doing this. The towel rails are there but they will not hold your weight if you grabbed them falling. I found, being slightly wider in the shoulder, that I was always banging my elbow on the edge of the movable glass partition by the shower, however to move this sprayed water all over the floor!

Great location and walking distance to everything, bars, restaurants, the new stadium. Clean and tidy.

Room could do with a bit of a refresh, cupboards etc are looking a bit tired. The bathroom set up is strange, no sink or no mirror in the bathroom which was a bit unusual. Definitely would be useful having these normal things available. Quite squished for room for 3 adults, because of the sink setup there’s no real space for the jug etc to ho either!

👍

👍

Location and amenities, just what we needed for our stay.

On one occasion we had lunch in the restaurant there was a waiter serving us and when another staff member we arrived he instantly started sharing how unhappy he was in his job with her. Then on another occasion when we were having breakfast one waitress spoke to another trainee waitress about something that wasn’t right in a very rude tone compared to show she has been speaking to us when clearing our tables etc. Very unprofessional, I hope there are systems in place to support people like this to speak up and be able to work through what is wrong.

Liked hotel it’s convenient to the city

You had no amenities ie cups even a tsp would have helped. We were given several kiwi fruit but couldn’t eat them as no cutlery.

Convenient and modern

Nothing

Location

Nothing I didn’t like.

Location was central to many restaurants and shopping. Breakfast was good. Room was clean and comfortable.

Restaurant staffing seemed a little sparce.

Always live staying here. Amazing breakfast selection. Staff very professional yet friendly. My daughter just loves the family room.

Nothing.

It was clean, the room was spacious and it was in a good location

バス乗り場やお店も近くにあり市内行動するにはとても良い場所だと思いました。ホテルに備え付けてあるハンドソープやシャンプー、コンディショナー等とても良い香りがして出来るなら同じ物を買って帰りたいと思った位でした。スタッフの方々は良い印象です。

乗り継ぎの飛行機の関係でチェックインがとても遅くなる事を伝えておいたのですが、返信がほぼ帰り道の時に来たのでビックリしました。既読になったのか心配していたのでもう少し早目に返信があると安心出来ました。

The location was great. Room was nice and we had great views as we were on the 11th floor. Very special being able to see the Cathedral from our window.