Penelope
Penelope, Wolstenholme Square, Liverpool, L1 4BY, United Kingdom- Public Art
Compare nearby stays with similar location, guest experience, amenities, and class.
City Centre Convenience
Located in the heart of the city, our hotel is surrounded by vibrant bars and restaurants, with popular attractions like Liverpool One and Albert Dock just minutes away.
Modern Amenities
Enjoy free high-speed Wi-Fi, a 24-hour reception, and spacious apartments with fully fitted kitchens, TVs, and some with balconies. Our Duplex & Penthouse apartments also feature air conditioning for your comfort.
Local Dining and Shopping
Explore nearby dining options like Brunch Club & Cocktails or Lock & Key, and easily shop for groceries at the Tesco Superstore just a short walk away. With Concert Square and Bold Street nearby, there's always something to discover.
Book your stay now and experience the best of Liverpool's city centre!
Check-in from
03:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 6 guests
6 adults · 5 children
Beds
Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
74 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Sofa bed (Variable Size), Double bed (131-150 cm wide)
Room details
39 sqm
In-room amenities
Sleeps
Up to 5 guests
5 adults · 4 children
Beds
Twin bed (90-130 cm wide), Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide)
Room details
56 sqm
In-room amenities
Sleeps
Up to 8 guests
8 adults · 7 children
Beds
2 Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), 2 Twin bed (90-130 cm wide)
Room details
81 sqm
In-room amenities
Sleeps
Up to 6 guests
6 adults · 5 children
Beds
2 Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
76 sqm
In-room amenities
Sleeps
Up to 9 guests
9 adults · 8 children
Beds
2 Twin bed (90-130 cm wide), Twin bed (90-130 cm wide), 2 Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide)
Room details
96 sqm
In-room amenities
1 Twin Bed, 1 Double Bed and 2 Twin Sofa Beds
786 sq feet, located on the top floor
Layout - 2 bedrooms and living room
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Washing machine, laptop workspace, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Heating
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 6 guests
6 adults · 5 children
Beds
Twin bed (90-99 cm wide), Double bed (131-150 cm wide), 2 Sofa bed (90-99 cm wide)
Room details
73 m2
In-room amenities
3 Double Beds and 3 Twin Beds
1550-sq-foot room, located on the top floor, furnished balcony/patio with city views
Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, bathtub or shower, free toiletries, and a hair dryer
Practical - Washing machine, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Heating
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 9 guests
9 adults · 8 children
Beds
3 Double bed (131-150 cm wide), 3 Twin bed (90-99 cm wide)
Room details
144 m2
City View
In-room amenities
2 Twin Beds, 1 Twin Sofa Bed and 1 Double Bed
872 sq feet
Layout - 2 bedrooms and living room
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Washing machine, iron/ironing board, and desk
Comfort - Heating
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Sleeps
Up to 8 guests
8 adults · 7 children
Beds
2 Twin bed (90-99 cm wide), Sofa bed (90-99 cm wide), Double bed (131-150 cm wide)
Room details
81 m2
In-room amenities
2 Double Beds, 1 Twin Sofa Bed and 2 Large Twin Beds
1033 sq feet, located on the top floor
Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - 3 bathrooms, bathtub or shower, free toiletries, and a hair dryer
Practical - Washing machine, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Heating
Need to Know - Housekeeping on request
Non-Smoking
Sleeps
Up to 10 guests
10 adults · 9 children
Beds
2 Double bed (131-150 cm wide), Sofa bed (90-99 cm wide), 2 Twin bed (90-99 cm wide)
Room details
96 m2
In-room amenities
Sleeps
Up to 10 guests
10 adults · 9 children
Beds
2 Twin bed (90-130 cm wide), 2 Sofa bed (Variable Size), Double bed (131-150 cm wide), 2 Twin bed (90-130 cm wide)
Room details
144 sqm
In-room amenities
Sleeps
Up to 6 guests
6 adults · 5 children
Beds
Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
74 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Was a brilliant stay with a free upgrade to the penthouse. Special thanks to Rebecca on arrival for this.
Nothing was a lovely stay
Czysty apartament w dogodnej lokalizacji. Całkiem blisko do dworca kolejowego i całkiem blisko do centrum miasta. Blisko również do sklepów i restauracji. Sympatyczny personel. Cenowo bardzo przystępnie. Polecamy :)
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It is in a great locations. It is nice and modern. Staff friendly.
N/A
Zentral in Liverpool, 10 Minuten von den Docks, dem Busbahnhof und dem Bahnhof. Ganze Wohnung mit voll ausgestatteter Küche, sehr freundliches Personal, sogar eine Waschmaschine war vorhanden. Auch für längere Aufenthalte gut geeignet.
Gepäckaufbewahrung kostenpflichtig über Stasher in einem Schließfach ist unnötig kompliziert.
Location was great for what we wanted. The appartment was clean and had a nice bath. Nice balcony too, to sit out.
Nothing really, it was good value for the money.
Excellent apartment, everything could need, freindly staff, ideal base to see most sights
The pent house was lovely. Wide spaces and everything you need. A home from home. The outdoor area was large and had some great views 👌
Not so much didn't like but it was noticeable that certain repairs and upgrades needed done. Bath plug fell apart, bits of wood wobbly and some missing on door frames.
Location very good.
Extra Charge on check out,booked Stay City Duke St and paid via Booking com,when i was leaving staff member said there was a balance owed,I questioned this and was told Booking.com dont charge full amount when booked.This is news to me,disappointed with this as have stayed here many times before.
Convenience, two bathrooms 2 bedrooms,
Paying for locked luggage as one hr early, went to cafe next door, could have been advised cafe near enough to take our luggage with us for a snack for an hour.
The apartment was spacious and airy and not cluttered with ornaments. We were only able to stay in Liverpool for 2 nights and it was easy just to put our cases down and head out to the nearby Beatles attractions. 2 bathrooms were an unexpected bonus!
Nothing!
Meget sentral beliggenhet
Støy fra gaten.
Nice
Staff. Cleanliness Location
No ventilation in bathrooms.
Close to the town centre, Albert Docks and plenty of restaurants
Nothing
La ubicación y el apartamento. Personal amable
Todo estuvo bien. En todo caso tener que pagar por poder dejar las maletas. Se guardan en un locker, lo que también añade seguridad
Location was very good
Apartment was not ready at 3 pm due to previous guests. That was not the real reason the were behind schedule and are blaming the guests 🤔 Further more a lot was damaged in the apartment, the kitchen and bathroom. Besides that it was no that well cleaned.
Lovely room with a balcony, everything you could need
Modern clean apartment in a good location.
Nothing.
Bad ventilation
The location was fantastic being only minutes from the bus station and Liverpool 1. Very spacious apartment.
Clean and parking available
Nothing
Staff amichevole
Per lasciare i bagagli per qualche ora,anche se cliente devo pagare. Bagno in appartamento poco pratico,non ci sono ganci per asciugamani e vestiti,la doccia non é regolabile in altezza ed é fissa rendendo difficoltoso per chi ha dei problemi.
The apartment was absolutely perfect it truly felt like a home away from home. The beds were exceptionally comfortable, and every member of the staff we met was helpful and genuinely kind. We didn't hear a single sound either, it was a wonderfully quiet place to stay.
Everything was perfect
Localização, limpeza e recepção. Estávamos em 3 e fomos surpreendidos c um apartamento no 4 andar c 3 quartos e 3 banheiros pela recepcionista Susy. Maravilhoso!!! Todos os utensílios de cozinha ã disposição!
Nada a reclamar
Great location & the apartment was huge. I always try and book here as it really has everything you need. Very luxurious for the price.
Honestly can’t fault this accommodation. If I could change anything it would be an earlier book in
Todo muy bien. Ya me he quedado en varios Staycity en Europa y siempre están muy bien. Tuve la suerte que me hicieron un upgrade y me dieron un apartamento mejor. La amabilidad del personal destaca por encima de todo.
Nada, todo perfecto.
Apartament swietny👍przestronny,czysty Bardzo funkcjonaly.W wyposażeniu balkon.Nam sie trafiło.Wszedzie blisko.naprawde swietnie💪W wyposażeniu wanna z prysznicem,zyc nie umierać 🙂
Nie ma takich rzeczy💪
Excellently placed very clean.
Todo
We loved our short stay here. The staff were super helpful, and the apartment larger than we expected. We would definitely recommend 🙂
Good location,well equipped and we were able to cater for ourselves when needed.
Shower and washbasin outlets were blocked. We cleared/cleaned them. Otherwise the apartment was clean! Parking is at the back of the building and was a little tricky to find.
Molto pulito e silenzioso. Cucina completa. Vicinissimo al centro e al terminal dei bus liverpool one. Spazioso
Niente. Forse solo che la doccia non era mobile, ma fissa al muro.
We love the location and the facilities it was excellent
None
N/a
I arrived on my arrival day to find that the lift was out of order, we were staying in the 4th floor and my daughter is a wheelchair user. Hotel advertises as an accessible hotel surely this should be a given that on their website site a notice that the lift was out of order should have been advertised . How did they expect people with disabilities to access the upper floors and apparently the lift was out of order for months, just not good enough, we were left stranded at 20:30 at night with nowhere to stay with two kids and all the hotel could offer was you won’t be charged, and no help with alternative accommodation, the guy on the desk tried his best I actually felt sorry for him he was also left down by the hotel, and left to take all the flak. Just to add also not a single contact made by the hotel the next day or since our trip if we got sorted with an alternative, not an ounce of concern. Only a refusal to foot any of our extra costs, and even then they went through booking.com who were very helpful in the follow up.
The staff were brilliant nothing was to much trouble
Decent space
The apt was hot and smelt. The fridge smelt and didn’t work, the dishwasher smelt inside of stagnant water and didn’t work..it turned in but no water
Great location Apartment clean and had every thing you would need Bed comfy
Lift wasnt working we was on the 3rd floor could have been informed before arrival Communication after leaving was bad, We left earpods and phoned 6 times and never gave the same answer Since found earpods are bow in Ireland. Was told on 3 occasions manager would call me the next day, never did
Good space for the money. Big fridge. Good restaurants near by and easy walking access to the water front and tourist attractions.
The sheets for the sofa bed (which wasn't made up and we had to ask at reception where the sheets were as we weren't told and couldn't find them) were stained, but had clearly been washed, but not ideal. Up lots of stairs (without a lift option). Receptionist wasn't very helpful and almost rude. Room wasn't ready, despite being advised we could check in from 3pm the room wasn't ready until after 4pm Didn't use the parking as didn't think it would be suitable for our car (being large and low).
Huone oli siisti ja tilava. Sijainti loistava!
Kadulta tuli välillä vähän meteliä. Pyykinkuivausteline olisi ollut hyvä olla.
Only slight issue was room was very hot and no way to turn temperature down, but apart from that excellent value for money
Nice location.
Bathroom wasn't very great
The size of the apartment was brilliant. Great value of money! Close by to everything, clean .
Appartement propre, spacieux et bien équipé.
Pas vraiment de lieu d'accueil, pas de petit déjeuner ni de salle de jeux. L'appartement manque un peu de charme à mon goût !
It was a nice spacious apartment. The sofa beds were easy and I liked the fact the stuff for them when was nearly packed in bags ready to use. The nespresso machine was a bonus plus other tea n coffee bits. Location was brilliant. It is quite hot in the apartment, the fan was a bonus. Amazing Italian bakery next door but 1, a must go!
We were on the first floor & the bar underneath was loud until it closed…nice looking bar though. We popped in for a wee before being able to check in. The car park is not on duke street which was not clear on booking.com or on the confirmation. Gutted we didn’t get a balcony but maybe we didn’t book a big enough room.
Tutto perfetto
Fabulous location with parking underground. Easy walking distance to the city, Chinatown, the Docks and of course the Cavern Club.
Absolutely nothing, staff and facilities excellent
It was clean, large and had everything that was required.
n/a
Good location, clean apartment
Inattentive staff and poor response to customer requests
Квартира была очень классная. Большая. Нам и детям понравилось! Будем в Ливерпуле, только туда!
Ligging midden in het centrum, heel vriendelijk en behulpzaam personeel
Er zitten enkele trappen om naar het appartement complex aan de achterzijde te komen
Goed hotel, dicht bij de haven en het centrum
location is bang on
the lift was down from floor 3 to floor 4 which I was on
Great value for money and good location, spacious with all amenities needed for a short stay and added bonus of a small balcony
The flat got very hot in the morning
Posizione
Qualità
Staff brill
We booked what we thought was the other staycity sight near the docks where we've stayed before but booking.com booked us this one. It wasn't great for us but I must say the staff were so friendly and helpful
The apartment was really dusty , one bathroom door wouldn't shut the frame was broken. It didn't have a fresh just cleaned feeling like the other stay city.there was no snacks or bar like the other staycity. The noise from the street was really bad and it was a Sunday night so I'd imagine with the bars nearby a Friday and Saturday would be even worse. Then noisy of the bottle bins being emptied at 5am woke me after hardly sleeping all night . Will make sure we definitely book the other sight next time.
Good location, near busy area but quiet in apartment. Good facilities, comfortable apartment. Fans also provided. Friendly staff.
Smart TV but some connection issues with channels but could cast ok..
Location
Polite staff Great location
Lift access was not available due to maintance which is an essential when travelling with children. Not made clearnon 3rd party websites about life issue, which is a major factor on whether the property os suitable for families or elderly
Clean an helpful
Really good location! Very clean/spacious. Had everything you needed.
Central location
Lift was broken for the duration of our stay
Solo la posizione.
Odore sgradevole, camera sporca, no aria condizionata ma solo ventilatore economico.
Staff very helpful and friendly
I could not fault anything
Apartment was central, well equipped and really spacious. Lovely decor and everything you need
No aircon or fans in the apartment. Lift out of service for 6 weeks, apartment level 4 so difficult with small kids
Lovely clean room with a balcony, which is a bonus for a smoker. Nice friendly staff and excellent location
Spacious great views no complaints
Friendly staff , great location
Lift not working, only told when arrived. Was on 5th floor but was moved, thank you. Towels had make up stains on them. Requested new towels, had to ask twice. New ones, not much better. They are washed but stains on them. Clean towels is a must for me.Tv must be of the WiFi as it keeps breaking up, lossing signal, Not great when you have an 8 year old. 2nd bedroom is small and no place for your clothes. Booked in again next year but I’m going to cancel it and try somewhere new.
The space was great
Unfortunately our room was on the 5th floor and the lift was out of order. The postcode for the car park is not listed on the website and differs from that of the apartments - it would also be helpful to note on the website that parking is to be paid for in addition to the price of accommodation
The location was perfect, really close to lovely restaurants, and shopping. Lovely apartment, clean, and beds were really comfortable.
Location brilliant ,staff polite and friendly ,accommodation spotless and bed was very comfortable I visited with my family We had a really lovely time thanks
I don’t have anything negative to say
great
scafforlding
It had a balcony and was in the centre of Liverpool, flat was spacious and had a well equipped kitchen
The internal temperature of the building was very high, the lifts didn’t work and the doors to lift maintenance were all left open. We had kids with us and it was uncomfortable to sleep in and it was dangerous as these doors were left open with just a strap across to stop people going in. It felt as though there was a fire in middle of the building generating the heat. We were aware there was no aircon but this was a different level of heat.
Clean, pleasant, good value for money, spacious
Loud area but to be expected in city centre
L appartement était très agréable avec de grandes chambres et très propre. Très bien situé, à moins de 10 mns à pied du centre de Liverpool et ses docks. Le personnel était très sympathique. Nous recommandons vivement !
Great location
Dust under bed
Excellent, modern apartment in a prime location for city centre
There’s nothing negative to say! When we checked in we were offered an upgrade due to the lift being out of order (I think). New apartment was on 5th floor but reception said we could keep our original booking if we wanted (it was on a lower floor). We went with the upgrade and were delighted with it….. stairs were a small price to pay😁
Central location
Very dated rooms, heavily scuffed paintwork and clearly been used as a smoking room with lingering stale smoke odour
The location is perfect. The space.
UHT milk in fridge, nice coffee but cheap tea. Having to pay to store luggage as we arrived early - having travelled a long distance.
We were upgraded on arrival to the penthouse and had a fabulous stay! Thank you! Such a handy and central location as well.
Location was great, staff friendly and apartment was very clean!
Lifts were not working but that was planned maintenance so not the property’: fault
Nice modern, clean apartments in a very central location.
I was unable to book a parking space for my stay. This is done by a third party who said they had no availability for our stay, however I did see spaces in the car park. Rooms were very hot and stuffy although fans were provided in all rooms, the windows wouldn’t stay open and just blew shut. Could have been doing with a coffee table in the living room, the room was plenty big enough to accommodate one. Also a lamp would have been nice in the living room for nighttime rather than using the overhead light.
Location was great. Apartment was lovely and staff were nice/helpful. We enjoyed having a balcony, especially as the weather was so nice. Would recommend to family and friends.
Location and 24hr staff were excellent
Beds a little uncomfortable and lift was out of order for the entire stay and we were on 6th floor
Spacious apartment. Comfortable beds.
Lift was out of order.
L’emplacement
Le suçant lit très inconfortable
good location
too warm and lift was out of order
Location was excellent 👌
WiFi in rooms did exist
This is my second time staying here because of the location the facilities and cleanliness. We also had a fan which we were grateful for in the hot weather. I’ll stay again when I’m in Liverpool
The only issue was that the sofa was very uncomfortable to sit on.
We had the most amazing time we got upgraded to a penthouse which made our experience even more amazing. Beds were unbelievablely comfortable and rooms were so clean . Location was fantastic and staff were so nice. Will definitely be returning.
That there was no toilets while waiting on room and tht we had to pay to store our luggage
Central location with huge balcony
The lift was broke unfortunately
Great location, apartment was amazing!! So big, so clean!!
Just abit hot inside
Easy check in,very central. As described
Clean comfy room, staff were very pleasant.
Lack of air con, room was very warm. Lift was also out of order, carrying bags to the third floor for a one night stay wasn't too difficult but for less fit guests staying for longer this might be an issue. Staff did offer to carry baggage up to the room.
Excellent location, staff were lovely, great spacious apartment.
Nice apartment, good location and friendly staff.
All we needed for our two night stay.
Bit noisy around 5am to 6am with deliveries to surrounding properties
Great apartment with great facilities. Very clean and spacious. Would definitely book again.
Nothing to dislike.
2 bedroom, 2 bathroom spacious apartment. It was ok, wasn’t as clean as I would like, had a balcony , full of bird poo. Well situated in the city centre
Lift was broken while we were there, we were put on 5th floor, no advance notice given of this as I would have looked elsewhere and then they charged me full amount. Offered me a late checkout to make up for it after I had checked out and wouldn’t have been any use to me anyway. Bad service. Room space was good but cleanness wasn’t
Perfect for what we needed. Clean, nice touch with teas and coffees. Good to ne able to leave car in carpark whislt at daughters graduation
Lift was not working, not too much of a problem as only on the second floor. Very hot in the rooms, if window open very noisy, the fan did help. Scaffolding around the building
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
9.33/10Overall, many reviews praised the cleanliness of the apartments.
Service
9.3/10Numerous mentions of friendly and helpful staff contributed to a positive service sentiment.
Location
9.34/10The location received high marks for its convenience and accessibility to key attractions.
Room Quality
8.29/10Some guests noted minor issues, such as a door problem and hard beds.
Amenities
8.82/10Generally good, but some guests expressed a desire for additional amenities.
Value for Money
9.28/10Many guests felt they received excellent value for their stay.
Food and Beverage
8.33/10Lack of on-site food options noted by multiple guests.
Overall Experience
9.3/10Guests largely expressed satisfaction with their overall experience.