Ascott Raffles City Beijing

Localisation, calme et personnel très professionnel et gentil

Le petit déjeuner de qualité moyenne et peu de variétés

L’ascott est vraiment une super expérience ! L’appartement était génial avec une vue panoramique. Le petit déjeuner est fabuleux ainsi que la piscine. Situé au sein d’un centre commercial il est aussi idéal pour le shopping et les repas. Et le métro est au sous sol.

The location is very convenient, the room (we got the two bedroom apartment) was spacious, nice and clean.

Breakfast was so so but the omelette was the winner.

Colazione e piscina

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The room was in a good condition, extremely well equipped for an apartment hotel, very well cleaned every day. Two bedrooms with their own large bathrooms, a lot of space in the living section with the kitchen area. The staff was friendly and helpful. Great breakfasts with a good selection of dishes, both Asian and European kitchens covered. The location is great as well, the room had a superb panoramic view of the city, and there's a shopping mall with a food court in the building. This was really the stay I enjoyed the most compared to other hotels I visited so far.

So this was an odd one and never happened with any other hotel. When I checked in, the hotel pre-authorized a charge on my card according to the price of the room plus a security deposit. So far so good, pretty much expected. What wasn't expected though was that when I checked out the hotel charged my card once again for the price of the room only BUT didn't cancel the initial charge that remained on hold. Effectively I've been charged twice for the room plus the security deposit and my balance was missing that amount for more than a week after I checked out, all the way till the bank canceled the initial transaction after holding it for 14 days. Keep this in mind as it means you have to add double the booking price to your budget. For my 8 night stay with my family it was a substantial amount and caused some frustration while I tried to work out what was going on with my bank.

Обслуживание в отеле отвратительное. При бронирование я указала ранний заезд. По факту мы приехали в указанное утреннее время 7:00 утра. На ресепшен нас зарезервировала специалист отела и сказала, что заселение по 14:00. Я объяснила, что указывала ранний заезд при бронировании, она проверила и дала нам ключи от номера. При этом взяла с нас 500 юаней залог, что не было указано при условиях бронирования. Очень странно для пяти звездочного отеля брать залог, за что не понятно?! Специалист ресепшен извинилась и сказала, что мы можем сходить на завтрак. Мы поднялись в номер, оставили чемоданы и спустились на завтрак. При входе на завтрак нас записали, пропустили. Мы сели за стол, подошла дама этой столовой и сказала, что мы можем завтракать с завтрашнего дня. У китайцев культ еды и они ни когда не обделяют едой, а тут ……. В этом отеле мы жили 2 суток. Номер убирали плохо. Пол липкий. Мебель обшарпана. На завтраках проблема, постоянно всё пустое. Ощущение, что объедки подают, что осталось то и ешь

Die Atmosphäre beim Frühstück, vor allem der bezaubernde Koch

Englischkenntnisse an der Rezeption sind verbesserungswürdig

Please make sure you improve the cleanliness (more attention to detail is definitely required) and improve the way you maintain the facilities. Consistent bad use from tenants make the facilities look older than they are.

地點方便

客房殘舊，地毯有大量污漬，洗手間多污漬及漏水

モール直結で食事には困らない立地。 スタッフが親切で対応が良い。 比較的きれい。 プールの使い勝手がいい。

設備(とくにプール)が古い感じが否めない。掃除に関しては隅々までとはいかない。そこが残念。 キッチンに調味料がない。 スタッフの仕事ぶりはとても良いが英語が通じないのでアプリ必須。 もう少し安くてもいいのでは？と思う。

The hotel is conveniently located outside the city center while still offering easy access to the subway and a connected shopping mall. Overall, the property is clean, well-maintained, and provides a comfortable and pleasant stay. The in-room laundry facilities are a particularly valuable convenience. The buffet breakfast offers a good variety of both Chinese and Western dishes, providing plenty of options. The staff are responsive and attentive. In particular, an older gentleman working as a front-door attendant went out of his way to ensure that our ride-hailing driver did not miss the entrance, which was greatly appreciated.

While the property is generally well kept, some areas of the room and certain appliances are beginning to show signs of wear and age.

Breakfast was a good range of delicious and healthy food. Service was attentive and friendly. Venue was clean and spacious. It was a pleasure to have breakfast every morning.

I’m happy with the service.

Location, friendly staff.

Drains were blocked, air conditioning system didn’t get cold enough, light fittings not working, security safe not supplied.

地理位置十分优越，有厨房、洗衣机等对于旅游者来说非常方便实用。

价格再优惠些就完美啦😍

Staff is the best and the pool is AWESOME

Good service from the lobby staff. Nice mall beside the hotel.

The bed wasn't comfortable. The breakfast was poor

Great location with a metro station a couple of minute walk away. The hotel is sitting above a posh shopping mall. A second mall is about a 8-minute walk from the hotel. Very convenient to have the washing machine in the flat.

Breakfast could take a little bit of upgrading.

L'emplacement proche du centre ville, hôtel débutant du sixième au 27 étages, en dessous cinq étages de galerie marchande avec des restaurants typiques ou de restauration rapide. En sous sol l'arrêt d'une station de métro et l'arrêt de la ligne de la navette express qui vous emmène directement à l'aéroport capitale. La modernité et le calme de l'hôtel, les équipements mis à disposition gratuitement piscine, salle de fitness sauna. Bon petit déjeuner. Propreté.

Néant

Proche commerces, station metro, piscine et équipements, petit dejeuner

1.Convenient location notrh-west not far of the center 2. Much larger room area at the same price compared to other hotels 3. Good choice for breakfast 4. Food court on the 5th floor in the shopping center and nice Wagas Cafe at 1th floor.

This hotel is not new anymore and renovation would not hurt) But the price in that case will be better.

Size of room, the firm bed, varieties of pillows, tv in living and bedroom, fuss free food delivery by robot.

Gym lacks upgrade.

Staff very accommodating

Fun and exciting. Have shops nearby.

None

Great apartment with an amazing view over the Raffles City corner. Easy connection to shopping centre and good food hall for an easy meal and a two minute walk to subway.

The wind tunnel at the entrance.

Schöne Appartements, gute Lage, sehr gutes Frühstück. Pool sehr schön, kleine Sauna in den Umkleiden vorhanden. Badekappe ist wohl immer Pflicht in China. Fitness ist ausreichend. In der Mall unterhalb des Hotels gibt es viele Restaurants.

Breakfast was good

It's hard to find, located in a shopping mall on high floors. There's nowhere to walk around. The rooms are old, everything smells of cigarettes or air conditioning. View from the Windows to the windows of the neighboring business center. The reception staff does not speak English.

La qualité et la discrétion du service .

Rien

Prima hotel op 100 meter van de metrohalte. De kamer was ruim en met keuken en wasmachine en een goed bed wat niet te hard was. Erg vriendelijk personeel zeker de portiers zijn erg vriendelijk. Je kan eventueel vanuit het winkelcentrum direct het hotel inlopen en zelfs ook vanuit de metro, maar omdat je dan eerst het winkelcentrum door moet voegt dat weinig toe. Aan de andere kant van de weg zit nog een ander winkelcentrum en verder is het een rustige zakenwijk. Zeker een aanrader om als uitval basis te gebruiken omdat je met een Didi, die makkelijk kan stoppen voor de ingang, je goed naar de Chineese muur of vliegveld kan komen.

Dit was veruit het duurste hotel van onze 4 weken China en dan vallen er wel wat zaken tegen. De bank was extreem zacht en was niet op te zitten, maar goed dat is iets persoonlijk. De douche was groot, maar de hoge douchekop was niet te gebruiken omdat er dan geen druk meer op stond dus sta je te douchen met een douchekop in je handen. Het ontbijt viel erg tegen en zijn we na twee maal ook niet meer naar toegegaan. Het westerse gedeelte is klein zoals meestal in Azië, maar wordt heel slecht bijgevuld en er is wel een omelet station, maar alles wordt van te voren gebakken en is dus koud. Maar vooral de schoonmaak is erg slecht, bed werd niet verschoond ook al hadden we het wel aangegeven dat het een keer moest gebeuren en er werd totaal niet gestofzuigd of gedweild in de 6 nachten dat we er sliepen en op de keukenwand zaten allemaal spetters van de vorige gasten. Jammer want verder is het een prima hotel.

1. The location is good with easy access to the subway and high speed train to Beijing Capital Airport. 2. The Raffles City Beijing shopping mall has a good mix of retail outlets, nice restaurants, a good bread shop and a 7-11 convenient shop.

Our 1st night stay was bad due to a faulty laundry machine. The technician came and saw the water was not turned on. He turned it on and left. Yet the washing machine was not working and displayed errors E20 and E26. It was a nightmare with our clothes dripping wet throughout the night. The next day a new washing machine was installed and everything was good.

Nice location, on top of a shopping mall which provides lots of convenience

I lived here for 6 months a decade ago, and it’s such a big contract now vs then. This time I just feel saddened that it’s very run down, and cost cutting everywhere. Service level is also not top notch any more. For example, I filled forms twice (via Booking.com, and their own form) to inform that I’ll arrive at 3pm, but when I arrived at 3:40pm, the room was still not ready; and the front desk staff just said because all the previous guests requested late checkout so I just had to wait. I couldn’t believe it that isn’t the room supposed to be ready from 2pm? Didn’t I tell them twice I’ll arrive at 3pm? Can they not even manage late checkout? Then finally a room was ready; however another person arrived and was looking to book a long-term stay, so they told me that they had to prioritise that person and use that room as a show room, and I had to keep waiting. Wow, I really appreciated their honesty that I was not their priority!

Расположение , апартаменты очень красивые и удобные. Главный менеджер отеля хорошо говорит на английском. На первом этаже есть вход в торговый комплекс в этом же здании. Хорошая уборка в номере

Everything … staffs are kind and friendly

Everything, clean and very comfortable

Not easy to find entrance within the shopping centre, we arrived via train. More tips on easy routes would have been helpful.

Staff gave excellent service, from the porter's that took care of your luggage at the off street entrance, up to spacious level 6 lobby, where the courteous and professional reception staff greeted our arrival (plus help you with all your needs 24/7) next to the pool, gym & breakfast room. after which you & luggage will be taken to your apartment, which is clean, spacious and well appointed, large refrigerator, washing machine-dryer, microwave, cooktop, oven & everything you need. Located on one of the major subway lines which could also be accessed from the 2nd basement level of the attached shopping mall with a multitude of food options, from excellent restaurants to takeaways, convenience stores over 6 levels of retail shops. All distinctly separated from the serviced apartments but easily accessed through a secure entrance at ground level. With another huge subterranean shopping mall just across the street, this a excellent location with local hutongs to explore, nearby attractions, restaurants or a short wait for a taxi-DiDi (like 30 seconds only, plus super cheap) or a 3-5 minute wait for the subway that connects you to all of Beijing, airport and the rest of China by the high speed rail, they really know how to build things here...

The breakfast was fine but could have been hotter & had some more Chinese food.... like the little meat filled buns or the shredded potato wrap things, that we got on our early morning exploration of the nearby streets, for like 3 Yuan each

We stayed in Ascott Beijing for several times, since the last couple of our visits in Beijing. We really enjoyed the location, which is very convenient to everywhere (right by the 2nd ring road, with easy access to a shopping mall, and subway line 2). This unique advantage becomes a huge plus, especially when it comes to winter time. The staff at the reception desk are just so perfect, who show great professionalism and always nice and friendly to help us address all sorts of questions. We greatly appreciate all their hard work and efforts devoted in making our each time stay so pleasant and memorable! We also want to extend our thanks to the morning restaurant crew members - their positive energy always made our day, with happiness starting from each morning, breakfast time. What I like the most about this hotel, overall, is the sense that every staff is working hard to build a strong and positive local community, their sense of ownership of this brand, and their great efforts in making their customers really feel that they are at home.

Out of these many stays with Ascott in the past few years, we noticed that there has been many upgrades done to the hotel rooms (e.g., the toilet seat, the humidifier in the room, and the purified water system), which is so great and appreciative. It is also quite clear to us that the management group cares about customer's experience during their stay. If I were to make another suggestion, I'd suggest that the management team may consider check the quality of your mattresses and perhaps consider upgrade them. Out of the rooms we stayed so far, they all appeared to be too soft, didn't provide enough of back support during each night, so we oftentimes found ourselves waking up with a sore and tight back. I'm not sure if anyone ever share this information with the management team, or this may not even be an issue to young people. But I'd say that people who are in the mid-age, and/or elderly, would greatly appreciate better mattress quality and sleeping quality.

Breakfast was excellent. Good variety of food. Good hours available.

It was all excellent.

Very clean. Staffs are friendly.

The tea is not free inside the apartment. Should make a note inside the room next to the tea container so we are aware.

A great choice for families with kids — very practical, with a nice, well-equipped playroom on the 7th floor.

the deco a little bite 2000, old fashion...

The staff is very helpful and friendly

The facility is old need to upgrade

Comfortable rooms and excellent kitchenette.

The cafe could improve the breakfast choices to cater for more international taste.

Очень комфортные апартаменты со всей необходимой техникой, локация отличная, на первых этажах торговый центр, подземный паркинг

Очень не понравилось, что в номер пришли полицейские, устроили допрос и очень долго проверяли наши с ребенком документы! Впервые столкнулась с такой ситуацией! Было очень не комфортно! Завтрак был очень скромный, если придешь к 9 уже ничего нет, если к 10 все есть ))

Location

Within Shopping mall

Free coffee in the reception.

The property sendt me a lot of mail prior to arrival. Spam everything. There were no internet in the hotel. They said I should check my VPN, but my VPN is/was working perfect. No safe in the room??

空間很大 地點好

Very near Metro station. Good mall below. Room has functional amenities and heated floor.

Bathtub. Not practical in cold weather and with the elderly.

Centrally located with convenient access to shopping mall downstairs, decent breakfast, helpful and friendly staff, family friendly atmosphere

Rooms were not cleaned on time for a few times

Great location above shopping mall, rooms large and roomy

Had a few issues with toilet blocking but it was quickly fixed.

Beside the mall

Mosquitoes at the indoor pool

Gorgeous hotel, such luxury! My first time at a Raffles and the facilities did not disappoint. Comfy beds, very spacious apartment, separate shower cubicle and bathtub. Breakfast was lovely as well. Very secure and safe place to stay, as you needed your key to operate the lift to get to the upstairs residences. Staff were generally helpful and provided an expected level of service - particularly loved the staff at breakfast!

Wi-fi was unfortunately rather patchy and it wasn't 100% clear from the outset how to access the wi-fi. The TVs had channels losing signal at times and considering the international Raffles brand, there was a surprising lack of international and English-language channels. Would have liked a slightly warmer welcome from the reception staff but they were generally helpful. Location a little odd, being right by a subway station and busy junction, meaning it was best reached by car and not easy to use public transport to get there, however that is more an issue with the subway.

The room was well furnished and equipped with all the amenities for a great stay. Having a shopping mall with a food court and restaurants in the same building was very convenient. The subway is just below the apartment and connects directly to Beijing Capital Airport, making travel easy.

Nothing really.

Location and spacious room

Some facilities under renovation

Serviced Apartments - eigentlich doch ein Hotel. Anreise und Unterkunft waren sehr gut. Das Ascott liegt in einem Einkaufszentrum. Shopping ist sehr teuer, man will dort mit Eigenmarken an internationale Marken heranreichen. Ansonsten ist man an zwei Metro-Stationen und am Central-Airport-Link. Wir hatten das kleinste Zimmer - 75 m². Das findet man sonst sehr selten. "Wohnzimmer" und "Schlafzimmer". Uns hat es gefallen. Das Frühstück ist für Asiaten beinahe perfekt, für westliche Touristen ist es schon anders. Heute gibt's kaum Brot, morgen dafür keine Butter (oder nur gesalzene).... Etwas Käse und sehr bedenkliche Wurst. Aber man wird satt; Kaffee, Tee, Milch vegane Produkte sind vorhanden. In der Lobby kann man sich jederzeit einen Kaffee oder Tee zubereiten.

Aus meiner Sicht typisch chinesisch. Wir hatten das auch schon in Shanghai erlebt: Draußen sind 10°C aber es gibt keine Heizung. In der DDR haben wir gesagt: Der Minister hat Härte befohlen. Aber nach unserer Anmerkung bei der Rezeption stand am Abend ein ausreichender elektrischer Heizkörper bereit. Den haben wir dann für das Bad benutzt. Am 20. Oktober war es dann andersherum: Man konnte nicht mehr kühlen, es wurde mit der AirCon nur noch geheizt. Hier könnte man in einem Hochtechnologieland mehr erwarten. Die Nachhaltigkeit, die im Hotel überall gepredigt wird, fehlt beim Frühstück: Butter, Marmelade, Kaffeebecher - alles in oder aus Plastik. Der hausinterne Service-Roboter klingelt gern mal an der falschen Tür...

Good located hotel, designed great, confirtable and large rooms

Can be cleaner

This is one of the best hotels I have stayed. Very clean, comfortable and spacious. The location is good, very close to the metro station, although it is a little difficult to find. Staff is also wonderful and helpful. The breakfast buffet was the best we had in China.

The price is on the expensive side

Very very good

The staff