Ryuguden

good staff

food sucked and they charged me 200 extra usd

Everything, from the location, to the vibe, to the staff. Big thanks to Hanzin the trainee. What an amazing hospitality experience she provided.

The Traditional Ryokan style facility was great! Loved the rooms, the Onsen and the delicious menu provided.

Views were not great due to bad weather

Onsen

Choice of no fruits for breakfast

Amazing view over the lake Ashi, overseeing Mount Fuji. The staff was so lovely and polite and we had a great experience with kaiseki dinner. Truly unforgettable stay! We would love to come back one day!

The bathroom was the one area that I felt would benefit from refurbishment. While I appreciated that the property is intentionally maintained in a traditional Japanese style, the bathroom itself felt rather dated. Some renovation would make a significant difference while still preserving the traditional character of the hotel.

Une expérience exceptionnelle !

Estilo tradicional kimonos para utilizar y un bonito onsen. Onsen con duchas y amenities

La habitación estaba algo fría. La cena y desayuno tradicional no era lo que esperábamos. Estaba nublado y no se veía el monte Fuji

Location was great

It smells too much

Esperienza meravigliosa, staff davvero cortese e disponibile!

Der Blick auf den See und bei gutem Wetter auf den Fuji hat uns sehr gut gefallen. Authentisch die japanische klassische Kultur zu erleben war toll. Die Onsen und das Essen waren hervorragend. Tee und Kaffee waren jederzeit frei verfügbar (außer beim Frühstück selbst, hätte Kaffee einen Aufpreis bedeutet) Eine Bergbahnstation in Laufnähe war sehr praktisch, ebenso wie die kostenlosen Shuttle-Services zum nächsten Ort bzw. dem Bahnhof.

Beim Abendessen, welches viele Gänge umfasst hat, haben wir uns gehetzt gefühlt, weil der nächste Gang immer schon serviert wurde, wenn wir den vorhergehenden Gang halb gegessen hatten. Dies erfolgte durch das Personal mit Nachdruck, sodass uns dies tatsächlich unter Druck gesetzt hat, obwohl kein Platzmangel in dem Restaurant war. Das ist sehr schade, weil das Essen selbst sehr interessant und lecker war. Geärgert hat uns auch, dass wir am ersten Abend zu einer Bestellung von völlig überteuerten Getränken überrumpelt wurden. Erst danach haben wir realisiert, dass Tee und Wasser im Menü enthalten gewesen wäre. Ich schreibe überrumpelt, weil uns lediglich eine Karte vorgehalten wurde, auf der auch Wasser kostenpflichtig gewesen wäre. Beim zweiten Abendessen haben wir dann ohne Probleme das Tafelwasser und den grünen Tee erhalten. Unklar blieb uns bis zum Schluss, wann wir den Yukata (traditionelle Kutte) tragen sollten. Das ging offensichtlich aber auch anderen Gästen so und war nicht schlimm sondern hat lediglich zu verlegener Fröhlichkeit geführt.

La vue de la chambre

Clairement le prix n'est pas justifié. La salle de bains est vieillotte comme ensemble de l'hôtel. Le repas est très bien même si tout ne correspond pas à nos goûts mais servi trop rapidement (nous nous sommes retrouvés avec trois plats en même temps sur la table). Le petit déjeuner pourrait proposer quelques alternatives au 100% japonais. A ce prix, la facturation des boissons (y compris l'eau) est quand même exagérée. Repas imposé à 18h dans une salle aveugle. Peu de renseignements sur les possibilités de visites. Très en dessous des autres hôtels faits au Japon à un prix moindre.

温泉旅館施設が充実している。お土産を買う場所に徒歩で行ける

本館の温泉閉館が早い

The view is amazing if the weather permits. Great views from the onsen too. Lovely traditional room.

Jeśli chcesz poczuć tradycję i zanurzyć się w japońskiej kulturze to zdecydowanie polecam ten hotel. Obiekt kameralny, pokój z niesamowitym widokiem na jezioro i górę Fuji. Kolacje i śniadania pięknie podane. Aby zanurzyć się w klimat tradycyjnej Japonii zarówno na kolację jak i na śniadania goście ubierali się w kimona, które znajdowały się w pokojach. W hotelu jest kilka "łaźni" z których ochoczą korzystaliśmy, aby poczuć pełny relaks i odprężenie. Personel bardzo miły i pomocny. Polecam :)

Superbe vue sur le lac et le Mont Fuji de notre chambre. Coté traditionnel, chambre japonaise, lit tatami très confortable, tenue traditionnelle

La nourriture est particulière pour des européens, le petit déjeuner par exemple.

L'ambiance du Ryokan traditionnel et le diner. La gentillesse du personnel.

Nice size of rooms. Amazing food. Very helpful staff

There was no lake view from my room, despite it being shown as “from every room”

Tudo perfeito!!! Melhor experiência da viagem. Funcionários maravilhosos!! Comida excepcional! Localização privilegiada! Onsen perfeito! Recomendo muito

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It’s beautiful. Classic Japanese charm and attention to detail. The staff was kind and helpful. The dinner and breakfast were both delicious and works of art. The Onsen was amazing. This place is a must if you are visiting the Hakone area.

Traditional Japanese Room with stunning view above Ashi See and great view to Mount Fuji. Waking up with a direct view to Mount Fuji was a true highlight of the trip. The same really applies to the Onsen, with stunning view to the lake and Mount Fuji

Love, love, loved it!! This was the much anticipated part of our holiday and we spent a lot of time researching Ryokan stays in the Hakone area. We settled on Ryuguden because we loved the idea of staying down on the lake and knowing we could easily transport our way around the region if needed. The staff were incredibly helpful, kind and overall just lovely. The traditional Ryokan and onsen experiences were beyond our expectation. Absolute 10/10. The early morning views of the lake and Mt Fuji were breathtaking.

O Hotel é um paraíso. Mais que um hotel é um lugar onde você vivencia a cultura japonesa. Todos os momentos no hotel são de uma experiência fantástica. Quase não da vontade de sair para passear. Vista maravilhosa do lago Ashi (o hotel esta na margem do lago( e do monte Fuji ao fundo. Atendimento excelente. Os jantares e cafés da manhã proporcional momentos inesquecíveis. Quem for não deixe de usar seus quimonos nestes momentos pois agregam na atmosfera japonesa

Gostei de tudo

Great traditional hotel with amazing breakfast and dinner. Hot springs are very nice. Loved wearing the traditional clothes and relaxing with my family. Easy walk to aquarium, the rope way, souvenirs, bakery and food. In room massage was amazing!!

Staff was exceptional. Facilities clean. Food was superb. The shuttle from Odawara station was convenient. There is also a free shuttle to Motohakone that was convenient as well. The public baths were great, especially the outdoor with view of Lake Ashinoko and Mt. Fuji.

La limpieza y la tranquilidad en todo el recinto.

Nada.

Enjoyable and comfortable stay for an entire family With striking location on the water

The Location of the hotel is about the only good thing to say about it - the views over the lake from the Onsen.

This hotel is extremely misleadingly marketed and seems aimed at convincing Western travelers that severe neglect equals an “authentic Japanese experience.” In reality, the property is incredibly outdated, run-down, and poorly maintained. The rooms were unacceptable. It was obvious that virtually nothing — including the bathrooms — has been renovated since the early 1980s. The furnishings, flooring, and overall condition felt worn out and neglected rather than traditional or charming. The experience was so disappointing that we decided to relocate during our stay to a Michelin Guide-rated 5-star hotel nearby — for essentially the same price. That alone says everything about the value here. Travelers seeking a genuine Japanese ryokan experience should absolutely look elsewhere. The only authentic thing about this hotel is how old it feels. Sleeping on a thin futon placed over damaged tatami flooring left us with sore backs and a thoroughly unpleasant experience.

Traditional dinner and brakfast, very polite and accomodating staff, the onsen experience, great sake recommendation, view out of the room.

The dinner was already prepared and therefore it was not possible to cancle single menue dishes as sashimi. A bit unfortunate if you don't want to waste any food. Still extreme polite and friendly staff even if you do not finish a dish.

Property is clean and well maintained although the facility is generally dated. Excellent location and wonderful staff that is so friendly and helpful. Food was about a 7.5 of 10.

Would have liked the option to access the outdoor portions of the facility

When I changed my room the view was lovely from the room

Although I traditional Japanese hotel the hotel was very dated and in need of refurbishing. Bathroom was very dated and tired and had an unpleasant smell in the toilet. The staff were lovely although many problems in translation. I was in the half board package and in the restaurant the food was pretty inedible. Extreme Japanese food and they weren’t able to help with some dietary requirements but on the second day I went to the sister hotel grand prince Hakone and the buffet food was amazingly good !

Muy bueno, el personal muy gentil y preocupado

Onsen

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The staff, the views, the food was a really nice experience

The floor bed was not that comfortable, and found the shower and toilets outdated and not that clean.

Nous avions pris une chambre supérieure et c’était vraiment ce que nous attendions en terme de service. Nous avions de l’espace et les repas étaient incroyables.

L’endroit mérite une rénovation. Il fait très vieillot , surtout de l’extérieur

I like how wherever we went in the ryokan, there was a view. The room was very spacious and the futons were comfortable.

I think the biggest thing I didn’t like about the stay was the meal. I felt like they were not able to accommodate my allergies well. In the kaiseki course that my family got while I had a steak set, they said that there was nuts in the sauce. Therefore I’m not able to enjoy the kaiseki set as well, but from my experience has a cook all they had to do was not serve me the said sauce. Same issue with the breakfast as well, I was substituted with a tofu set which was not filling. Overall the dining experience was very lacking besides the service compared to what I spent. For a thousand dollar night stay, I feel like the meals should have been more accommodating because I’m paying for the experience as a whole. The stay was nice, but I feel like I was paying more for the view rather than the entire experience which felt lacking since the amenities besides the onsen was very lacking compared to my experience in different ryokans considering the price I was charged. I feel like also the onsen even though it was really nice, the people that come don’t follow the rules and make the water dirty with dead skin. Resulting in diminished experience in such a nice onsen. However the women’s onsen was clean.

The hotel is abit remote but we had a car so that was fine for us, the view from the room was superb as was the Onsen etc..

a bar would have been nice

L'emplacement et le design old school

Les repas étaient trop simple en terme de saveurs et richesses culinaires, le personnel n'est pas particulièrement accueillant, aucuns services autre que du café gratuit dans l'hôtel (pour un 4 étoiles, pas grand chose à faire ni à voir après le dîner). En somme le rapport qualité prix est vraiment mauvais, c'est beaucoup trop chère et l'expérience ne vaut clairement pas ce prix là.

Incroyable hôtel avec un service irréprochable ! Magnifique chambre style Japonais avec une vue incroyable sur le Mont Fuji. Onsen intérieur et extérieur avec une vue à couper le souffle. Excellent petit déjeuner et dîner japonais. Futon très confortable

Rien tout était parfait

Nous avons opté pour un logement avec onsen privé, chambre immense avec une vue époustouflante sur le Mont Fuji . Le personnel est adorable à l'accueil comme au restaurant. Les petits déjeuners et dîners sont copieux et raffinés. En un mot Exceptionnel !

The view, the lake !

It was ok .

Great location by Lake Ashi. Awesome view of Mount Fuji. Great Onsen. It provides free shuttle bus to Motohakone.

שירות יוצא דופן. עשו הכל כדי שהשהייה תהיה לנו הכי נעימה שאפשר. האונסנים מול הנוף של האגם ופוג׳י עוצרי נשימה! מלון נעים ואיכותי, קרוב לרכבל לתצפית מדהימה ולשיט באגם

Es war überwiegend nicht mehr altmodisch, sondern alt und sehr abgewohnt. Bei Halbpension die Getränke zum Frühstück bezahlen zu müssen, ist bei dem Preis eine Zumutung. Insgesamt völlig überteuert.

Dinner and onsen

Wir wollten auf unserer Rundreise eine Nacht im Ryokan verbringen. Das Abendessen war sehr fischlastig, hatte aber eine hervorragende Qualität. Das Frühstück (mehrere servierte Gänge) war nicht unser Fall - Misosuppe und Fisch am Morgen fanden wir schwierig. Wir hatten ein Zimmer mit Privatonsen (Futonbetten) für die Kinder und eines mit tollem Bergblick und westlichen Betten für uns. Die Lage am See ist sehr schön. Am Anreisetag war alles nebelverhangen, am nächsten Morgen hatten wir Glück und konnten den Mt. Fuji sehen. Das Hotel ist recht alt, aber extrem sauber. Die Lage zum Bootsanleger und zur Seilbahn ist toll. Wir haben von dem kostenlosen Shuttlebus ab und bis Odawara Gebrauch gemacht, das fanden wir praktisch und es hat gut funktioniert. Der allgemeine Onsen ist sehr gepflegt gewesen und hatte ein Innen und ein Außenbecken (jeweils getrennt für Damen und Herren). Für uns war ein Tag völlig ausreichend - wir sind mit der Seilbahn auf den Berg gefahren und etwas gewandert. Man ist etwas "ab vom Schuss"

Wir fanden das Hotel gut, aber extrem teuer (1 Nacht mit HP für 2 Erwachsene und 4 Teenager knapp 2.000 EUR)

Потрясающий вид на Фудзи-сан. Великолепный ужин и завтрак. Вода в онсене. Все на высшем уровне 🙂

Все было прекрасно! К сожалению не смогли найти украшение моей жены, которое она забыла в кармане юкаты. Мы решили, что это пожертвование для Фудзи-сан.

Struttura tradizionale, ben tenuta, camera enorme noi avevamo l’onsen privata che era pulita e ben tenuta. Cena tradizionale buona, piuttosto semplice, anche la colazione. La cosa migliore era la vista dalla nostra camera su uno splendido ciliegio in fiore e sul monte Fuji e lago Ashi. Ci hanno fornito tutto il necessario: yukata, ciabatte da interno ed esterno, prodotti skincare, asciugamani, phon, acqua e caffè. Comoda la navetta dalla stazione ferroviaria.

Secondo me prezzo un pochino eccessivo, il resto tutto perfetto! Migliorabile l’inglese dei dipendenti ma ci si capisce comunque.

the room with the lake view was excellent

nothing

View and onsen

Dining hall and the futon sleeping.

The private onsen. The amazing views of Mt Fuji from the room through big glass windows. Japanese style rooms. The Japanese style breakfast and dinner each day.

Public transport is a little fiddly but it is there.

Tout ! Ambiance un peu surannée dans cet hôtel « palais du Dragon », le bâtiment est magnifique. L’accueil est traditionnel et le personnel a pris la peine de tout nous expliquer ; nous avons beaucoup apprécié de porter les yakutas prêtés ! La chambre traditionnelle donnait sur le lac et le mont Fuji. Le repas traditionnel vaut le détour également. Enfin, les Onsen étaient très très appréciables, avec vue sur le lac.

Rien ! Tout était parfait.

This was our first traditional Japanese inn (Ryokan). The staff were amazing and so friendly, I’d stay here again just for them! No need to have food on you, the dinner and breakfast are Japanese traditional and will have you to bursting LOL. We had a private onsen and it was amazing. Biggest room we’ve had in Japan so far 🤣. We also had views of Mt Fuji. It’s a bit in the pricier side, but for what you get, absolutely worth it and I would pay it again ! Loved it here.

Personale gentile e accogliente e pulito

Struttura un po vecchia

Location over looking lake and with views of Mt Fuji was excellent and the room - westernised bedding in a classic Japanese room comfortable .

Varying quality of in-house restaurant. First night was excellent but second night was poor . From comments of staff seems they are focused on single night stays and have lower standards for multiple nights!

The view was amazing, the staff very kind and helpful, good dinner and the room was beautiful

Absolutely stunning views from the room and the food was once-in-a-lifetime. Breakfast and dinner both amazing and very special.

Wine very expensive but other than that all perfect.

The views to the lake and the Fuji, the balance and simplicity of the rooms, the food, the onsen... all was perfect. Definitely recommended for a relaxing stay near Hakone.

景色が綺麗すぎる　日本の美を感じた　ご飯とてもおいしかった✨スタッフさんも丁寧で素敵でした😊

I really appreciated: outside onsen, keisei dinner, traditional Japanese breakfast, staff very polite and professional, especially Mr. Cheng.

Nothing.

The location is gorgeous

The staff did not communicate between themselves. We received a phone call from reception desk at 7 am (!) to ask for breakfast time despite giving full instructions day before. We did cancel all the meals - no value for money- you even have to pay extra for coffee at breakfast.

Las vistas y el entorno.

Experiencia muy decepcionante para un ryokan de más de 500€ por noche. El entorno y las vistas son espectaculares, pero no compensan el resto. La información en Google/Booking resulta engañosa: fotos y servicios no se corresponden con la realidad. Por ejemplo, el onsen se presenta como una experiencia privada en pareja, pero en realidad está separado por género y, con la restricción de tatuajes (que entendemos y respetamos), su uso queda muy limitado. Las habitaciones están anticuadas y desgastadas, con detalles poco propios de este nivel (sin apenas espejos, TV obsoleta, ducha poco práctica). Los servicios son muy escasos y con horarios muy limitados. Un ejemplo: los miércoles no hay masajes. Preguntamos en recepción y, tras simular una gestión, nos confirmaron que no estaban disponibles. Predomina la disculpa sobre la solución. La comida también fue confusa: menú distinto al de otras mesas sin explicación. Al preguntar, solo nos dijeron que el otro “tenía un premio del chef”, sin más información. La atención es insuficiente (muy bajo nivel de inglés) y a veces poco adecuada: al pedir una cuchara para sopa, nos dijeron que la bebiésemos directamente. Además, se cobran extras como bebidas en el desayuno o tiras para tatuajes, algo difícil de justificar con este precio. En resumen, no está a la altura de lo que cuesta ni de lo que promete.

The view from our room was fantastic, woke to see beautiful Mt Fuji. Made good use of the onsen. Comfortable, spacious, simple, traditional Japanese room. Food was good. Shuttle bus from Odawara worked well.

Not a lot to easily walk out to. The cablecar up the mountain was good, but otherwise a tacky resort.

Hotel excelente. Limpo, comida saborosa, funcionários atenciosos

O onsen era bem moderno, nao me pareceu tradicional

Beautiful! Staff was very friendly, food was excellent and location was nice!

One of the best experiences we’ve ever had. The manager made our stay so special from the welcome until the goodbye. Moreover, we were celebrating my husband’s birthday, so they invited us to a glass of champagne. People were lovely the whole time, and all the facilities were amazing (we were lucky because Mount Fuji was 100% visible the day we went there, and the views from our room were fantastic).

Nothing.

Sense of calm and tranquillity. The Japanese food was fabulous. We loved using the hot spring baths. So relaxing. We could see Mt Fuji from our window.

I liked everything

Great location next to lake and activities. Room had amazing view.

Furnishings a bit dated. Onsen was pleasant but no cold plunge for female section.

La chambre avait une vue magnifique sur le mont Fuji et le lac Ashi. Le bâtiment est très propre et calme, le personnel est souriant, accueillant et aux petits soins. Les repas étaient très bons et les onsens avec de larges horaires d'ouvertures étaient très agréables. J'y retournerai avec grand plaisir.

The staff are very nice, the meals are exceptional and the private onsen in our room was nice and hot

It is a distance from town, it does have a shuttle which helps but it only runs every hour

A vista do quarto, a comida é os onsens!! Tudo maravilhoso!! Passaria lá 1 semana inteira a desfrutar!

Nada!

Stunning view of Lake Ashi and Mt Fuji. Welcoming and helpful staff who communicated well, with good English,. The onsen experience is so relaxing,. The authentic room with its stunning views encouraged us to unwind and refresh. Being free to wear the yukata throughkit the hotel is relaxing😊And the meals (breakfast and dinner) we're all full of variety and traditional in presentation.

If you don't eat neat, it is necessary to communicate this in advance of arriving.

bon petit dejeuner

beaucoup trop cher

The room is really big and spacious. With view of Mt Fuji and Lake. The staff are really friendly and approachable and proactive in their service!

Not much ventilation in the toilet however the toilet area is big.

食事が美味しかった。

Beautiful location!

Nothing

温泉がとても良かった。

天気が悪くて、景色が堪能できなかった。

Vistas increíbles

No tienen tallas grandes de batas ni de sandalias.

Au top

Rien

Bellissima vista sul monte Fujii. Pulizia.

La cena e la colazione sono tradizionali giapponesi per cui in parte è limitante ma capisco sia parte dell’esperienza

Lugar lindo e aconchegante! Possui um parque do lado que você consegue ir a pé e possui também o shuttle bus gratuito para a estação! Recomendo!

Para quem possui o paladar mais para o salgado talvez ache o estilo tradicional japonês um pouco doce, mas vale a experiência.

Waking up to a view of Mt. Fuji was unreal. This is a ryokan and we loved everything about it. I would highly recommend staying for two nights so you also have time to explore and properly relax. Parts of the hotel could use a little TLC(hence the 8), but this did not affect our stay at all. There is a complimentary shuttle bus from the station that must be booked in advance, which was very convenient. Our room was massive and had a private onsen, which was wonderful to relax in after dinner. The public onsen has both indoor and outdoor baths, as well as a sauna and all were excellent. The food was amazing and beautifully presented - it truly looked like artwork. There are many small dishes, so you definitely will not go hungry. They also have a very nice Japanese white wine on the wine list. During dinner, the staff move the zashiki seating and prepare the futon for the night. The next day during cleaning, they put the futon away and restore the seating area. All the staff were incredibly friendly and helpful - I am sorry I cannot remember everyone’s names. When we arrived, Teshima and Fujisaki greeted us at the bus and helped with our luggage. Teshima checked us in, explained all the facilities and walked us to the room to show us how everything worked. Our room was ready when we arrived at around 12:30 pm, so we were able to check in early. Fujisaki checked us out and is one of the kindest people. At dinner, Cheng and Hou took great care of us and explained the dishes. Liu kindly brought ice to the room and opened our wine for us. We will definitely stay here again when in the area and highly recommend Ryuguden.

None

従業員の対応がとても良かった。