Mövenpick Resort & Marine Spa Sousse

L’emplacement et personnel

Room ! An old sleep sofa ! Too old nd not comfortable at all ! The bathroom ! always water around there was water problem with lavatory

La piscine beaucoup de gravier pas propre

gâteaux peu variés durant tous le sejour idem pour les fruits le reste correct

Clairement pas au niveau d’un 5 étoiles. Même pas d’un 3 étoiles. L’hôtel et les chambres devraient être rénovés et remis au goût du jour. Le mobilier date des années 90 si ce n’est 80. La literie est inconfortable et la salle de bain très sombre. À notre arrivée à 15h, la chambre sentait fortement l’humidité et la climatisation faisait un bruit de tracteur. Après signalement, le personnel a procédé à un « rafraîchissement » qui a consisté à vaporiser un produit désodorisant. Cela a rajouté à la mauvais odeur initiale. Il aura fallu plusieurs signalements et 7h d’attente avant que l’on nous change de chambre. Nous avons certes étaient surclassés dans une suite mais pour avoir une autre mésaventure. La première nuit de 3h à 5h du matin, un bruit que l’on suppose être de travaux n’a pas cessé, perturbant notre sommeil. Nous n’avons rien entendu la deuxièmement nuit mais la troisièmement a sûrement était la plus pénible. Le même bruit en plus fort jusqu’à notre checkout. Nous l’avons signalé à l’accueil avant notre départ, sans grande réaction. Le petit déjeuner est passable mais l’hygiène laisse clairement à désirer. Il s’agirait de changer vos machines à café pleines de tartre et qui tiennent à peine debout. Le personnel n’est pas très aimable mais sûrement parce que débordé aux heures de pointe. Certes, le professionnalisme doit primer. À part le dernier jour, où nous sommes tomber sur un jeune serveur très agréable et professionnel. Malheureusement, je n’ai pas pris son nom. La cigarette est autorisée dans le hall où l’on peut s’assoir pour prendre un verre ou une pâtisserie. C’est extrêmement désagréable et irrespectueux. Cela devrait être interdit dans les espaces communs.

La sola cosa che mi è piaciuta è la posizione

Hotel enorme. Un alveare di stanze. Cibo mediocre Staff insufficiente Ascensori ugualmente insufficienti Per andare al piano ferra e alla piscina obbligatoriamente 2 piani di scale a piedi Alcune stanze rimorosissime. Non ho dormito un intera notte poi ho chiesto di cambiare. All’interno dell’hotel personale non professionale è tutto molto caro. Non è affatto un hotel 5 stelle

Tout

Rien

A+

Kahvaltı, odalar, bach, çaluşanlar. Konum. Soasse, ...Tunus. fiyat, tam puan.

Amazing Hotel & resort & facilities

Passabler Aufenthalt – für den Preis und ein 5-Sterne-Hotel enttäuschend Wir waren für zwei Nächte im Mövenpick Resort & Marine Spa Sousse. Insgesamt war der Aufenthalt leider nur passabel. Für ein 5-Sterne-Hotel und einen Preis von rund 500 € für zwei Nächte hätte ich deutlich mehr Leistung und Aufmerksamkeit für den Gast erwartet. Für das Abendessen zu zweit haben wir etwa 200 tunesische Dinar bezahlt. Was mich besonders enttäuscht hat: Gegen 21:30 bis 22:00 Uhr wurde im Restaurant bereits sehr schnell komplett abgeräumt. Dadurch hatte man als Gast das Gefühl, dass das Personal möglichst schnell Feierabend machen möchte. Bei einem 5-Sterne-Hotel erwarte ich auch am Abend einen aufmerksamen und angenehmen Service, ohne dass man sich gedrängt fühlt. Zusätzlich gab es eine Situation mit den Getränken: Obwohl wir im Restaurant bezahlt hatten, wollte ein Kellner die Getränke anschließend nochmals separat berechnen. Auch bei zwei Flaschen Wasser sollte klar und transparent kommuniziert werden, was bereits bezahlt wurde und was zusätzlich berechnet wird. Unser Zimmer 4160 hat mich ebenfalls enttäuscht. Die Matratze war sehr hart und hatte zudem Flecken. Gerade bei einem 5-Sterne-Hotel erwarte ich ein sauberes, gepflegtes Zimmer und eine komfortable Matratze. Bei einem Preis von rund 500 € für zwei Nächte ist das für mich nicht akzeptabel. Auch der Sicherheitsmitarbeiter am Eingang war leider nicht besonders höflich. Beim Betreten des Hotels wurde ich wegen eines Sandwiches angesprochen und nach den genauen Zutaten gefragt. Ich verstehe, dass ein Hotel Sicherheitsregeln haben muss. Die Kommunikation mit den Gästen sollte jedoch freundlich und respektvoll sein. Insgesamt finde ich das Preis-Leistungs-Verhältnis enttäuschend. Für rund 500 € für zwei Nächte und den Anspruch eines 5-Sterne-Hotels hätte ich wesentlich mehr erwartet – insbesondere bei Sauberkeit, Komfort und Service. Für mich war der Aufenthalt daher nur passabel und leider nicht das Niveau.

Je n'arrive pas à dormir. Trop de bruit venant de la route (Boîtes de nuit). Personnels entrent dans la chambre sans prévenir. Qualité de la nourriture médiocre.

Je n'arrive pas à dormir. Trop de bruit venant de la route (Boîtes de nuit). Personnels entrent dans la chambre sans prévenir. Qualité de la nourriture médiocre.

Jai pas aimé le petit dej café pas bon au niveau chois comme tout les hôtels a côté rien de spécial car le prix de séjour est cher j'espérais voire plus de qualité et présentation

Prix de séjours trop cher pour rien

Checked in 11th August had early flight so room not ready till 3, waited until 4pm until the found a room that was cleaned, room was definitely rushed as still small traces of previous occupants visible. Hotel was full and not visible sunbeds to sit on so we went to the beach chairs. The hotel is big and you have to use different lifts at various locations to get to places. The food here was dire, really poor, lacking flavour, options and allergies options We at from poolside menu everyday but i do not come on holiday to eat pizza and chips, i am vegetarian and asked for the chicken on cesar salad to be removed not one day did this happen! Pool staff good and tipping goes along way they reserved beds with small tips. We used the al la carte restaurant x2 (spanish) No entertainment or activities in the hotel by 5pm you are bored bored bored, this is their biggest downfall, all in all I would not return to the hotel and i am very disappointed as i had high expectations and was let down by movenpick

It was an amazing experience, aya the receptionist was so helpful and so great. I would love to come back again

The room is super clean unlike so many other hotel in Sousse . The room service Ms. Sihem is excellent helpful and very cheerful. I appreciate also the communication with the reception

Is this is a 5* hotel? Very clearly no might scrape a 4...probably more realistically 3. (I know the grading system is more based on facilities). Let me expalin why We don't usually go big on hotels. We usually stay in hostels or cheap privates and yet even we were underwhelmed with the service at times. There are a lot of things advertised that no longer exists. The bar that is part of reception(Taupo?) and serves the outside terrace is tragically slow and the staff often abruot and even rude. We arrived very late at night and weren't offered any sort of welcome drink/food. 5 star service? No ice creams poolside(they were advertised) although with great effort Carmel(legend of a barmen) found us one when we asked. The service around the pool especially from Carmel and Mehadi (recreation/lifeguard) was brilliant and probqbly saved our trip. The pool area is nice. Service in restaurant was good for some people although staff very motivated by tips rather than just good service. We were treated well; you coukd tell others weren't. The food was also very good. The new beach bar is wasted at night and the guy running the bar at night treated the barmen awfully in front of guests and table service was slow. The whole mood at the bar at night was weird. It should be lovely but life is sucked out of it. I did make a complaint about this and assume it was dealt with. The concierge were very friendly and helpful. One morning I tried to get bottled water for our day trip to El Jem and had to ask at three different places(breakfast hall, Tapuo bar and reception) before finding the cleaners myself, who had some. The cleaners were very friendly but the rooms weren't particularly well cleaned. I think there are far too many rooms for the number of cleaners there. Again not 5 star. The TV (not a major part of our holiday) didn't work until I asked for it to be fixed. It isn't a smart tv but has a box plugged. IPTv worked when engineer csme to fix but nothing else. 5 star? Just get Smart tvs! It is 2026. The room in general is more like a basic chain hotel. Chocolate hour is a nice idea however staffing it with more than one person would mean the poor woman didn't have to go and restock and have 7 people queuing waiting to be served. We went to the spa on the last day. (Need to pay extra). That was a great experience and staff were very attementive . Speaking to other guests, they felt the same and there was very little( or anything) for kids to do at night. On the whole, we had to massively adjust expectations of the service for our holiday. If you are used to high end service, avoid. If you are paying more than you usually would, you won't get what you want here. If you want all inclusive and are happy to tip well, you will get decent service for parts of your stay but poor service at other times. It is a shame because some staff were brilliant and the overall management of the hotel seems to be poor and communication isn't great.

Rien à dire exquis

Dans les couloires a l'etage, il n'ya pas de climatisation. Les assenceurs sont trop lents, on n'arrive meme plus a respirer en attendant. A la picise on n'a pas trouver de serviettes, on nous dit: malheureusement c'est finit. Il n'ya pas de service de voiturier. Dans le restaurant chinois, notre reservation etait a 20:00.on attendait plus qu'une heure, on nous a meme pas donner de l'eau, le service est tres long. A 21:00 et on'a toujours pas recu notre commande.le service est tres tres lent. Pour aller au toilettes du restaurant, l'audeure est insupportable.manque d'hygienne.

I had a wonderful stay here with my family, all the staff treated us with respect and the rooms in particular were cleaned beautifully by Nasira. I would definitely come here again.

An Exceptional Experience with Coach Amine! ⭐️ Coach Amine is a highly professional, passionate, and attentive coach. He provides excellent fitness advice tailored to each client’s needs and always shows great respect, patience, and professionalism. His knowledge, positive attitude, and dedication make every training session enjoyable and effective. 💪 A big thank you also to Nour and Shaimaa for their excellent service, kindness, and welcoming attitude. Together, Amine, Nour, and Shaimaa make a fantastic team—professional, respectful, helpful, and always ready to provide the best experience. I highly recommend this amazing team to anyone looking for quality training, great advice, and outstanding service! 👏🏆

I had an amazing stay and especially enjoyed my time at the gym. A huge thank you to the incredible gym team — Amine, Nour, and Shayma — who made the experience truly special. They were always friendly, attentive, professional, and made sure that every request was taken care of. I felt very well looked after at all times and really appreciated the positive atmosphere, the motivation, and the excellent service. The whole team made me feel welcome and comfortable from the very beginning. Thank you so much for making my stay even more enjoyable. I can definitely recommend the gym and its wonderful team and would be very happy to come back again!

Beautiful view from room , our cleaner was Zeena always excellent,helpful and always smiling kept room really good for us. Also waiters Yasine by the pool and Aziz in the restaurant, both were excellent too.

During my stay at Mövenpick, I had the pleasure of joining the Aqua Gym sessions with Coach Amine. Amine is a highly professional, energetic, and passionate coach. He knows how to motivate everyone and creates a fun, positive, and friendly atmosphere throughout the session. The workouts are well organized, dynamic, and suitable for different fitness levels. I really appreciated his enthusiasm, professionalism, and dedication to his work. Thank you, Coach Amine, for the great sessions and amazing energy! I highly recommend training with him during your stay at Mövenpick.

Do not come here if you are English or European, you will be immediately discriminated against. We were placed in this hotel after our flight home was cancelled through no fault of our own. Staff were extremely unwelcoming and could tell from the moment we tried to check in they did not want us there, not that we wanted to be there either!! But again we had no choice. In the restaurant you give your room number as you enter as our group was only half board, following this multiple times by different members of staff we were repeatedly asked for our room number while trying to eat our meal. It almost felt as though we were being treated as criminals. Everyone else was seated and the staff were attentive with them but god forbid you were anyone in our group of travellers who had their flight cancelled did not want to serve us at all. During the day at the pool staff put towels and other items on sunbeds and then when certain people come down they move the towels to make it look like they are freeing up the sunbeds for them, in exchange for money of course but they would happily watch me walk around for 10 minutes trying to find somewhere to sit. Being treated like second class citizens is not acceptable for anybody in a 5 star hotel and it’s rich that they can even brand it as that.

Le service client restauration bar ,plage et piscine nickel

Le service nettoyage chambre et la salle de bain a remettre un peu plus en état pour le prix et les 5 étoiles

Thank you to the entire gym team for your support! A special thank you to Coach Shayma for her motivation and great advice. You guys are the best!

Rien

Tous

We stayed at this hotel for 10 days as a family, and overall we'd give it 3 out of 5 stars. The hotel itself is beautiful, and we really enjoyed the swimming pool and the beach/sea area. However, there were several issues that made our stay disappointing. The biggest problem was the buffet service. Every single meal we had to wait 5–10 minutes just to be served water, even though the staff were around. We also constantly had to ask for knives and forks, and this happened throughout our entire stay. Our room was another letdown. It looked very old and dirty, and our city-view room overlooked an area with a nightclub. Every night from around 11:30 pm until 4:00 am, the music was incredibly loud, making it difficult for our family to sleep. The pool was also not as clean as expected. Our kids found dirty stones and other debris in the water, which wasn't acceptable. Overall, it's an okay hotel with nice surroundings, but the poor service, noisy rooms, and cleanliness issues mean we wouldn't return.

La suite vue mer était très spacieuse, confortable et agréable, avec une très belle vue. Le petit-déjeuner est un véritable point fort : buffet exceptionnellement varié, beaucoup de choix aussi bien salés que sucrés, avec également de nombreuses spécialités tunisiennes. Nous avons également apprécié la situation de l’hôtel et ses espaces extérieurs, ainsi que le professionnalisme de certains membres du personnel.

L’hôtel mériterait davantage d’entretien et de rénovation et correspond, selon nous, davantage aux standards d’un 4 étoiles qu’à ceux d’un véritable 5 étoiles international. Notre principale déception reste surtout l’accueil au restaurant de plage. Nous étions 5 et avions pris soin de demander le matin s’il fallait réserver ; on nous avait répondu que non. À notre arrivée, nous avons attendu près de 10 minutes à l’entrée alors que le restaurant était quasiment vide. L’hôtesse est passée plusieurs fois devant nous sans même nous saluer. Lorsque nous l’avons finalement interpellée, son collègue Adel lui a indiqué sèchement de « nous mettre n’importe où ». On nous a proposé une table au fond, en plein soleil et encore sale, alors que presque toutes les autres étaient disponibles. Après avoir choisi une autre table libre, Adel a refusé de nous apporter les cartes et de nous servir, allant jusqu’à indiquer à un collègue qu’il ne voulait pas nous servir. Heureusement, un autre serveur a repris notre table et s’est montré très professionnel. Ayant l’habitude de séjourner dans des hôtels 5 étoiles à travers le monde, nous attendions un niveau d’accueil, de service et d’organisation nettement supérieur.

La structure la propreté la nourriture

L’attente longue et la femme de ménage insistante elle m’a sorti mes valises alors que le personnel chargé des valises n’est pas encore arrivé

Confortable pour dormir, piscines et accès plage très pratiques

Rapport qualité prix plutôt mauvais, manque d'accès aux services type spa, salle de sport toute petite, pas d'accès all inclusive à la nourriture, etc.

Franchement Super 👍🏿👍🏿👍🏿👍🏿

Tte est Nikel rien a dire

The location The pools The service The food

The hotel is a bit old Difficult to find sunbed around the pools Valet parking

Je remercier chaleureusement pour la qualité et l’accueil et votre gentillesse tout au long de mon séjour. Grâce à votre professionnalisme, votre écoute et votre bonne humeur, je me suis sentie vraiment en vacances.

la propreté irréprochable de la chambre, ainsi qu'à toute l'équipe de la réception et du restaurant.

Room and breakfast was nice, hospitality as well was as expected the beach itself was amazing.

N/A

The hotel was beautiful, clean, and very well maintained. The staff were friendly and welcoming, the beach was amazing, and the breakfast offered a great variety of fresh food. The room was comfortable, and the atmosphere made our honeymoon even more special.

Nothing. Everything exceeded our expectations.

Location was convenient to local shops and beaches. The senior members of staff were pleasant. Good access to the beach.

We had a difficult stay for 3 nights in room 8147 and mentioned our difficulties many times. Not once has anyone apologised or provided any form of assistance or support, apart from the guest relations team: Lobna - she was excellent and was kind enough to offer us a meal at La Villa for our inconvenience. The only member of staff to offer any apology or help. This is a 5 star hotel but felt like 2 star service. 1) Room 8147 has had a consistent leak from the ceiling which has dripped and created a puddle inside of our room. 2) There had been a ludicrous amount of noise pollution during the night - not allowing me or my brother to sleep peacefully. 3) The valet service is extremely slow and inconvenient at times - we have had to park and collect our own car when we have seen other cars being brought to other visitors. 4) During breakfast after our first night - we found a table and asked for cutlery … 5 times. We received it after the manager ( Lobna ) made an appearance and greeted us politely. Majority of the staff appeared unbothered and disturbed by guest requests. There has also been a lack of customer service and awareness - there is a big gap between the brand of Mövenpick and the Tunisian experience … this has not felt 5 star nor a trip worth remembering. I would also like to note the lack of professionalism projected by the reception staff. I had asked for a shower room at midday - giving them 3-4 hours of notice before I would actually use it. When I finally asked for it I had to wait 15 minutes, with one staff member telling me I would have to wait another 10 minutes as the room was not ready yet. I notified them of my flight and that I would have to leave soon.

Location, Size and Views

Lifts were slow, Poor Service

Un des meilleurs hôtels de Sousse Un personnel aux petits soins Chambre très confortable Piscines et plage au top Excellent restaurant italien Petit déjeuner excellent avec jus frais, crêpes, chichis et viennoiseries

J’ai été malade 3 jours après avoir mangé le soir de mon arrivée une paella aux fruits de mer dans le bar à tapas de cet établissement…

Very disappointing experience. The security staff were extremely rude(the fat black guy ) and unprofessional. They didn’t know how to speak to guests with basic respect or courtesy, which completely ruined the experience. Customer service was unacceptable, and I would rate everything 0/10. I would not recommend this hotel unless they seriously improve their staff’s behavior and professionalism

This is a nice hotel right on the beach. The rooms are a good size, clean and comfortable. There are also good facilities with multiple pools, spa, gym and multiple restaurants. For a family holiday I did appreciate that part of the main pool was covered so you can keep children out of the sun but still enjoy the water and there is also a shelf in the pool so kids can stand in the pool which is nice. The food was good with lots of variety and also a changing menu. The staff were also very nice. In particular we got to know the restaurant staff for breakfast and lunch as we sat in the same area each day. In particular Nouredinne, Aziz mouhib (apologies if I spelt the names incorrectly) but they were always good at making sure we have everything we needed and in particular they made an extra effort to come and talk to and play with my daughter and wave to her. They even made her a napkin crown. This was very kind of them an I appreciated it. I really enjoyed my stay and would recommend the hotel.

My three friends and I recently stayed at the Mövenpick Resort & Marine Spa Sousse, and unfortunately, it was a very poor experience from start to finish. We have stayed at other Mövenpick properties around the world, as well as various 4-star and 5-star hotels in tunisia and this one falls incredibly short of the standards you would expect for the price and name A few major issues made our stay highly unpleasant: Unacceptable Noise Levels ,We were placed in rooms overlooking the main road. Every single night, we hardly got any sleep due to the constant blast of loud music and the aggressive revving of cars and motorbikes outside. Poor Room Quality & Housekeeping The rooms were not cleaned properly upon arrival or during our stay. To make matters worse, the pillows were extremely uncomfortable, making it even harder to get a decent night's rest. The food was a major letdown and simply not to our liking. For a 5-star resort, the culinary quality and variety should be significantly better. When you pay premium 5-star prices, you expect basic comforts like a clean room, a good night's sleep, and quality food,on top of this there was water on the floor from the fountain in the reception area and i actually slipped and bruised my knee none of the staff asked how I was and no wet floor sign was put down. This hotel missed the mark on all counts. Given our experience, we cannot recommend this property and will not be returning.

Thanks housem for making our holidays, we love coming here all the time. We always have a lovely time. From Linda and Kathy x

A fantastic stay at this hotel. Hedia, our room cleaner was amazing - 100%!

We had the most amazing week at Mövenpick with my family. Everything about this hotel was perfect! The facilities were excellent and always well maintained. The pool was lovely and always the perfect temperature. Breakfast was definitely my favourite part of the day. There was such a fantastic selection of fresh food every morning, including live omelette stations, amazing coffee, and delicious fresh fruit. There was so much to choose from, and we even took part in a sushi-making class, which was great fun and something my whole family really enjoyed. The service from all the staff was outstanding, including the housekeeping team, security, and waiters. A special thank you to Mouhyb, who was incredibly kind and helpful throughout our stay. Every morning at breakfast, he went above and beyond to make sure my family had everything we needed. He was attentive, friendly, and always greeted us with a smile, making us feel so welcome. Great service truly makes all the difference, and Mouhyb played a huge part in making our stay at Mövenpick enjoyable, relaxing, and completely stress-free. Thank you to everyone at Mövenpick for such a wonderful stay. We will definitely be returning later this year!

My stay at Mövenpick Sousse was by far the worst hotel experience I have ever had. I booked and prepaid my stay through Agoda. When I arrived at the hotel, the staff cancelled my reservation and insisted that I pay a much higher rate directly to the hotel than the price I had originally booked on Agoda. This was completely unacceptable and left me with no real choice. The breakfast was another huge disappointment. The selection was extremely poor, and the quality of the food was far below what anyone would expect from a Mövenpick hotel. It was honestly embarrassing for a brand with such a reputation. I believe Accor should urgently review the management of this hotel. The level of service and the way customers are treated are damaging the reputation of the Mövenpick brand. If these practices continue, the hotel risks losing the trust of many guests. Based on my experience, I cannot recommend this hotel to anyone. There are many better options in Sousse that respect their customers and honor confirmed reservations

⭐☆☆☆☆ Extremely Disappointing Stay – Not the Mövenpick Standard We Expected We are currently staying in Room 3050 and felt it was important to share our experience while still at the hotel. The hotel looks impressive when you first arrive. The lobby is grand, the grounds appear attractive, and at first glance it gives the impression of a luxury resort. Unfortunately, the service and overall guest experience have not matched that image. We booked an all-inclusive package and have repeatedly struggled to receive even basic service. Yesterday, it took almost two hours to receive a drink by the pool despite asking three different members of staff. By the time it arrived, we no longer wanted it. The buffet is another major concern. Food is poorly labelled, with little or no information regarding allergens, vegetarian options, or dietary requirements. We were told that certain sandwiches were vegetarian, only to discover they contained meat. This is not only disappointing but could be dangerous for guests with allergies. The check-in process took approximately two and a half hours, and we were given no resort information, map, or explanation of facilities. For a hotel of this category, this was surprising and frustrating. There is also ongoing construction work around parts of the hotel, which detracts from the relaxing atmosphere many guests are expecting when booking a luxury resort. The all-inclusive package itself has been underwhelming. The quality of the included drinks is poor, minibar items are chargeable, and overall the offering does not reflect the premium experience advertised. We are a family of four travelling with a young baby and chose this hotel expecting a relaxing holiday. Instead, we have spent much of our stay dealing with poor service, long waits, and unnecessary frustrations. The most disappointing aspect is that this hotel carries the Mövenpick name. We have previously associated the brand with excellent hospitality and high standards, but unfortunately this property has not reflected those values. We have raised these concerns directly with management and hope they will take immediate action. Based on our experience so far, we would not return and cannot currently recommend this hotel to other travellers.

J ai oublié mon pull dans la chambre j ai appelé pour le récupérer avec tout le culot du monde ils m’ont dit qu’ils n’ont rien trouvé une nuitée à 600 DT faites attention I forgot my sweater in the room and called to arrange its recovery. To my surprise, I was told that nothing had been found. Considering I paid 600 TND for a single night, this is very disappointing. Please be careful with your belongings if you stay here.

Excellent hotel. Many thanks to Hanen Sihem who is chief housekeeper and all the housekeeping crew who kept my room clean and spotless. Wonderful view from my room and very quiet too. My room number 8150. Great food and very friendly and hospitable staff made my stay special. Would highly recommend this hotel. Special thanks to Ishem who is secretary of housekeeping

The hotel was beautiful and sat right on the beach. All staff were extremely friendly and helpful and the service was fantastic. All areas of the hotel inside and out were immaculately clean. The spa offered fantastic value. I only had bed and breakfast, but the breakfast was delicious and plentiful. The bedroom was spacious and the bathroom was large, with a great power shower.

Beach Service Perfect, (Walid Tren Getrenk) the best bar Guy 🙂

Very very very clean, top service & quick response

my rom îs very, very, very clean! number 4028 and we are very happy for Good service by Karima

I had such an amazing stay in the hotel, One person in particular his name was hamza the head of room service he couldn’t be any more helpful and so pleased he couldn’t of done enough for me and my family thank you so much for all your hard work and great service will be back next year thanks so much hamza

I would like to thank all the workers it was a beautiful time and indescribable fun Great organization and multiple activities beautiful and I would like to extend a very special thanks to Coach Amin he has a special and good way of dealing and has great professionalism honestly one of the best times that made me feel interested and really he is a professional coach and enjoys a distinctive way in explaining and speaking as he is polite in his manners Thank you Coach Amin and all the workers in the sports hall

Mahdi and Mohammed Amina along with the rest of the staff in the Tapeo restaurant are incredible 💯look after you and can not do enough for you. Thank you very much.

We had a wonderful stay at Mövenpick Resort & Marine Spa Sousse. Everything was excellent — beautiful hotel, great food, and amazing service. Special thanks to Sihem from housekeeping for always being kind and attentive. We would also like to thank Kamal, the waiter, who was always helpful, professional, and attentive to every detail. People like them really make a hotel experience special. Highly recommended, and we would gladly come back again!

Our stay at the Mövenpick Marine Spa Resort in Sousse, Tunisia, was nothing short of exceptional—a place where hospitality is not merely offered, but felt in every thoughtful gesture and warm smile. From the moment we arrived, it became clear that this was more than just a hotel; it was a sanctuary shaped by people who genuinely care. I wanted to highlight Lobna and Rayan of Guest Relations stood out in the most remarkable way. They are a huge asset to the group and probably the main reason we shall be returning. Their one-to-one service was not only attentive but deeply personal, as though they had made it their mission to ensure our experience was flawless. Every request was met with grace, every detail anticipated, and every interaction left us feeling valued and truly looked after. Travelling as a family with my elderly parents, my wife, and my disabled son can often present its challenges, but here, those concerns simply melted away. The team went above and beyond to ensure that each of us was comfortable, accommodated, and able to enjoy the experience fully. It is rare to encounter such genuine inclusivity delivered with such ease and kindness. The spa facilities themselves were a haven of tranquillity—beautifully maintained, calming, and thoughtfully designed to offer true relaxation. The spa staff were equally outstanding, delivering treatments with care, professionalism, and a gentle attentiveness that made each visit feel indulgent and restorative. It was a space where time seemed to slow, allowing us to fully unwind and recharge. Selwa and the housekeeping team deserve special recognition for maintaining our surroundings with such care and consistency but more importantly their approach was so warm and genuine they made us feel like family. Our rooms were always immaculate, refreshed with a quiet diligence that never went unnoticed. we would return to rose petals and towel designs and this was most touching. In the restaurant, Mahmoud from the cleaning team brought a lightness to each day—always pleasant, always smiling, and a genuine joy to be around. Ousama and the wider restaurant service team delivered impeccable service, blending professionalism with warmth in a way that elevated every meal into a memorable occasion. The front of house reception staff, too, were outstanding—welcoming, efficient, and ever ready to assist, setting the tone for the entire stay with their professionalism and kindness. There is a certain poetry in a place where every member of staff plays their part so harmoniously, creating not just a stay, but a feeling—one of ease, care, and quiet luxury. The Mövenpick Marine Spa Resort has mastered that art. We leave with gratitude, fond memories, and the certainty that this is a place we will return to

I'm so happy in the service în Movenpick, with Mr Hamza for the room service :)

i wanna thank mr hamza for the room service im literally glad to visit sousse specially movenpick , wonderfull trip and hotel

Bad room and quality are miserable. The room disgusting no hygiene The bathroom is not clean and need renovation as it is not working.

We had an amazing stay at Mövenpick Hotel in Sousse. The hotel was absolutely beautiful, especially the stunning sea view from the room — waking up and seeing the ocean every morning was unforgettable. The atmosphere was relaxing, clean, and luxurious. The staff were all so lovely, friendly, and welcoming throughout the stay. They always made sure we were comfortable and were happy to help with anything we needed. Their kindness and professionalism really made the experience even more special. I would definitely recommend this hotel to anyone visiting Sousse and I can’t wait to come back again!

We stayed at Mövenpick Resort & Marine Spa Sousse from the 17th for 7 nights. Overall, we enjoyed our stay, especially the beautiful views and the decent beaches with clear water. The beach area felt safe as there was security present throughout the day, and there were plenty of affordable water activities available such as jet skiing and parasailing, which were much cheaper compared to many EU or Middle Eastern destinations. The pool staff were hardworking, polite, and always helpful with towels and assisting families with children. The reception ladies were also very professional, helpful, and communicated well whenever we had issues or questions. However, one of the biggest disappointments during our stay was the ongoing construction work near the pool area. There was constant noise from trucks, digging, hammering, and other building works throughout the day. Dust and sand were also blowing towards the pool area, which affected the overall atmosphere. Guests come on holiday to relax and enjoy peace and quiet, so this was quite frustrating and should ideally have been communicated beforehand or managed better. We also had an issue with the room setup. We booked expecting a larger bed arrangement as it was myself, my partner, and my son staying together, and we specifically requested a super king-size bed. Unfortunately, this request was not actioned, and the standard double bed felt too small. This was disappointing considering we paid a significant amount for the trip to celebrate both my son’s and parents’ birthdays. The hotel beach itself is very nice, but I would strongly recommend adding a beach bar so guests can easily get drinks and snacks without needing to walk back to the pool area or wait for staff attention. The pool service also needs improvement. During our stay, there were only two staff members covering a large number of guests, and as a result we often waited 20–30 minutes for drinks or snacks. In the evenings, the reception/lounge seating area has a nice atmosphere with plenty of sofas and seating, but unfortunately the customer service there was poor. Staff were very slow when taking orders for drinks and snacks, which made the experience frustrating. If you are looking for lively entertainment or music around the pool area, this hotel may not be for you. The atmosphere was extremely quiet and there were very few activities throughout the day. Apart from some gym sessions, there was little entertainment provided. It felt quite boring at times unless guests created their own atmosphere with personal speakers and music. The indoor heated pool was good and relaxing, although the water is salty. The spa facilities, massages, sauna, and couples packages are also a positive feature for anyone wanting relaxation treatments. Regarding food, there is one main restaurant with a reasonable variety. While some dishes repeated, most evenings offered different meal options. However, the fruits and desserts were almost the same every day. Guests should also note that wet clothing is not allowed inside the restaurant, which is understandable. We also tried both the Spanish and Japanese restaurants, which require booking in advance, but personally we did not enjoy them much as many of the dishes felt very similar to what was already offered in the main restaurant. Overall, based on our experience and time spent at the resort, I would rate the hotel 4 out of 5. The resort has great potential thanks to its location, beach, and helpful staff, but there are several areas that need improvement. If management focuses more on guest feedback, improves entertainment, customer service speed, and avoids disruptive construction during busy holiday periods, it would definitely attract even more visitors in the future.

During my holiday at the Mövenpick Resort & Marine Spa Sousse, I visited the hotel gym and was thoroughly impressed. The facility itself is excellent, but what truly made the experience outstanding was Coach Amine. ​He is an absolute professional—highly knowledgeable, attentive, and dedicated to delivering a premium fitness experience. Whether you are looking to maintain your routine or need expert guidance while away from home, Coach Amine ensures you train with proper technique and efficiency. ​It is rare to find this level of high-quality, professional coaching in a hotel gym. He is a fantastic asset to the resort's wellness offerings. Highly recommended for anyone staying at the Mövenpick Sousse!

This was not our first time in Tunisia, we had previously visited Tunis and Hammamet. However, Sousse truly impressed us. The hotel was excellent, and the staff were very attentive and friendly. A special compliment goes to the gym and its staff. We felt very comfortable there. The two girls and Amine are very professional and genuinely care about the guests’ well-being. A big thank you to the whole team! We will definitely come back again.☀️😎

My room is very very very clean, bathroom very very very clean and view is amazing and towels is very good .thank you Hadia and chedia

Thank you for the excellent service and warm hospitality during our stay at the hotel. A special thanks to Moheb for being extremely hardworking, helpful, and always supportive. I would also like to sincerely appreciate the housekeeping team, especially Hania, for her outstanding cleaning service, professionalism, and attention to detail. She kept the room perfectly clean and provided excellent room service throughout our stay. Special thanks as well to Captain Amin at the gym for his exceptional care and attention to the guests. His dedication, professionalism, and valuable fitness advice and training support truly made the gym experience outstanding and enjoyable. Thank you all for making our experience comfortable and enjoyable. 🙏

A review of the Movenpick hotel, restaurant and spa in Tunisia. Please mention the kitchen staff especially Samia and Ibrahim who make my breakfast time enjoyable. Marwa, the cleaner who always left a special in the room. She us so good at creating different designs with the towels. The pool staff were also great. Made sure I was comfortable and have drinks or food We recently had the pleasure of staying at the Mövenpick Hotel and I can honestly say the experience was exceptional from start to finish. The hotel, restaurant, and spa all exceeded our expectations, creating a relaxing and memorable stay. A special thank you goes to the kitchen staff, especially Samia and Ibrahim, who made every breakfast enjoyable. Their warm hospitality, kindness, and attention to detail truly brightened our mornings and made us feel so welcomed each day. We would also like to recognise Marwa from housekeeping, who always left a special touch in our room. Her creativity with the towel designs was amazing, and it was something I looked forward to returning to every day. She clearly takes great pride in her work, and it really added a personal and thoughtful touch to our stay. The pool staff were also fantastic — always attentive, friendly, and making sure we were comfortable with drinks and food whenever needed. Their excellent service made relaxing by the pool even more enjoyable. Overall, the service throughout the hotel was outstanding. Thank you to the entire team for making our stay so comfortable, welcoming, and unforgettable. I would highly recommend this hotel to anyone visiting Tunisia.