Harbour Hotel Richmond

One of my favorite hotels I’ve stayed in. It was an old house turned into a really cool hotel. The neighborhood was amazing like the feel of a country side

We loved everything about it

We had a room that felt like it was away from everyone and was huge. We loved the free gin and tonic and use of the spa. Yhe dpa itself was glorious.The bathroom was great and the shower was brilliant. The beds were comfy and all the amenities were fantatstic. Staff were friendly ans helpful. We have stayed at harbour hotels before and are trying a different place next time.

nice hotel

Everything was just great. We slso booked another room for family visiting and the staff were very accomodating. And where else would you get a spot of gin in a decanter in your room.

We met family at the hotel and made use of the pool, dining, and bar. Everything was just fine. The staff was friendly and helpful. The food was good. There were also a couple of pubs nearby that were typical.

Decent

Lovely hotel, fab staff, all was lovely and even got an upgrade! Very comfortable room. Great spa area, was lovely to sit in the hot tub outside in the sunshine. Nice swimming pool. Perfect location on Richmond Hill next to the park. Was my second time staying with Harbour Hotels, will definitely be back!

beautiful area and greta day spa. Fantastic gym

We’ve stayed here three times in under three months—it’s our go-to place to relax. The only thing missing is a little recognition for returning guests. A small gesture to acknowledge that would make it feel even more special. Also cleaning could be a bit more thorough.

lovely hotel up on the hill within walking distance of Richmond and the Tube - nice hotel - lovely bar and outdoor area

Great location. Great hotel and really enjoyable stay.

Lovely hotel, comfortable, good breakfast. Gorgeous spa and pool. Parking very expensive for 1 night!! Which was very disappointing when we left.

Very comfortable bed & Pillows, nice staff, Great bar, very pretty rooms

I just wanted to extend a sincere thank you to all the staff for making this such a special experience for both me and my wife. The thoughtful touch of the rose petals on the bed and the handwritten note really was the icing on the cake. I'm not usually the best at planning romantic gestures, but everything about the stay — from the room setup to the spa — really impressed my wife and gave us the perfect chance to unwind from our hectic schedules. The spa was fantastic, and the entire team was warm, welcoming, and professional throughout. We truly appreciated the attention to detail and hospitality, and we’ll definitely be back!

We had an overnight stay at this hotel and checkin was very good with the receptionist escorting us to our room. The whole hotel is a maze of corridors and steps everywhere - really difficult to find our way around. Our superior bedroom was in the basement and dark in the middle of the day. The room and bathroom were high standard with plenty of storage and a minibar, but I disliked the darkness. The spa leisure centre was very popular. Staff service first class.

The stay was just after I had proposed to my partner and the hotel went above and beyond; upgrading our bedroom, our Spa Treatment and being genuinely excited for our day; it really made the entire weekend magical. Could not recommend enough.

We spent one night here following the Garage Classical concert at Kew the Music. We stayed in a superior room and it was spacious with a comfortable bed and clean bathroom. We had air con but we didn’t feel the benefit of it. Breakfast was freshly made with a good selection of cereals etc for the continental option. Staff were friendly and helpful when you asked a question. The hotel is walking distance to the centre of Richmond with stunning views from the hill.

Great stay, air con working hard on a heatwave weekend. Pool nice but not enough space for beds by pool. Lovely spa!

Reception staff were quite rude and unaccomodating

This is a great little hotel, very unique. The spa facilities are fantastic, especially the outdoor hot tubs. We enjoyed a lovely stay here and were given a complimentary upgrade which was a nice surprise. What wasn’t such a nice surprise was the extortionate car parking cost. If you are a resident at the hotel parking should be free. Staff were friendly and very accommodating. Would definitely recommend.

lovely property but did look somewhat different to pictures. Check in was a little late and there was an issue with breakfast but was sorted. Only thing is, there have lots of guests using the spa but no even near enough seating or loungers for guests so some were sitting on the floor as it was so busy and myself and husband couldnt relax together as there was no seating. I did ask for further loungers but they didnt get back to me.

I’ll keep it short for you - 1. Room was given to us in the most awful condition , the lack of ac ment we couldn’t sleep on the hottest day. Would have been better if the window didn’t open up into the hotel. 2. Staff during the weekend could frankly not care less and are rude and abhorrent. 3. The room we had to be moved to was okay. 4. The spa is actually nice. 5. Food/staff at restaurant are awful.

Hotel is great location but failed to live up to expectations. I rarely bother with a poor review but in this case i think it's worth it. The hotel was failing in basic things. Service in the bar/restaurant was at if the staff were on a 24 hour shift. On the three occasions we attended it was hard to get service after repeated attempts. Our rooms A/C was broken and they had provided an ineffective fan, we resorted to leaving the bedroom door open. On checkout they have the perusing in front of me a discount because he had complained about the A/C in his room. I explained i had the same problem and they said i should have complained at the time and gave me no discount. The guy before me laughed at this and just pat me in the back. Goes to show, if you don't kick up a fuss you don't get what you deserve i guess.

The hotel design and decor is simply gorgeous. Every staff member was wonderfully friendly. I wasn't expecting the spa area to be so lovely! Outdoor space is great, as well as indoor relaxation room. One of the cleanest spa/pool areas I've ever come across! We didn’t try the food so can't comment on that. But would highly recommend to anyone wanting a relaxing break

Was an amazing hotel. Bathroom could have done with a little TLC otherwise perfect stay.

The staff are really lovely and so nice, I would give them a 5/5 on service. However, they were not overly good at their jobs, many tables left dirty at dinner, our pre-ordered room service breakfast didn't arrive before we needed to check out, no one answered the phone at the front desk etc. But everyone was super nice which is why service got a 3. The hotel is super cute, looks nice, very well done! We came for the spa and that was amazing, also sitting out on the terrace on a gorgeous evening was lovely, such a nice experience. Overall we had a great time and will be back!

Really lovely rooms. Amazing comfortable bed. Really easy check in and out

The hotel was conveniently located near the Kew Gardens (grabbed a bus which was so easy). They first put me in a room that was extremely hot and had no working AC (top floor which was already hot). No way I could sleep sweating so thankfully they put me in another room where the AC worked perfectly. I don't know how they couldn't know that it wasn't working which I found frustrating since maneuvering around this hotel isn't easy. The staff was very accommodating and friendly.

Perfectly positioned for a relaxing few days in Richmond for Mother’s Day. Boutique individuality with oodles of luxury features. The staff were welcoming and friendly and responsive, quickly resolved a small issue. Can’t wait to visit again!

As ever quiet with quality.

Excellent property so close to Richmond Park! The staff were incredible, I was well taken care of. Make sure to get a massage and take advantage of the spa amenities!

Lovely hotel. Great check in team Disappointed in car parking which you have to pay for, we waited 45 minutes from a cooked breakfast (when it wasn’t busy) and no croissants or pain au chocolate were left (10am Saturday so not too late) and you have to pay to use pool facilities on day of check out (which I’ve never had in any other hotel)

Good stay overall

Hotel was fine clean and comfortable Avoid restaurant food not great prawn cocktail terrible steak with chips and a little green salad chef should visit harbour Christchurch to see how food should be served

Spa and rooms where incredibly clean with great facilities.

Very good, and the best value for this quality of hotel in Richmond, 30 second from the park, just under 10 mins into Richmond

Mentioned it was a wedding anniversary stay and they upgraded the room. The wellness facilities were just what we needed…

Very nice hotel in a good location

The location on Richmond Park and near the Thames and loads of restaurants and shops is perfect. The pool was much larger than expected, perfect for lane swimming. Bike hire nearby on the river opposite the boat venue is great.

I had a wonderful stay over the bank holiday. Don't be put off by negative reviews! The room was clean and comfortable, the staff were friendly, the food in the restaurant was very good snd the spa was great. I had a wonderful massage.

Overall pleasant stay. The bedside lamp shades had a thick layer of dust on them, and suspect these are rarely cleaned. The pillows were very uncomfortable. However, the staff were great and the facilities excellent.

Shame the weekend was ruined.rubbish being collected at 3am noise from upstairs all nt long..builders doing maintenance at breakfast time.. what was surprised to be a special weekend really was not..

We ate in the gate restaurant, the food was great 😊 however the check in staff neglected tell us that the outside seating area

Spa was good as were the rooms (didn’t eat in the restaurant). Location was perfect, very close to Richmond Park and a short walk into the village. Minor points for improvement were: wardrobe shelves were dusty; tea making area did not have a plug socket there (just a hole in the back of the cupboard); no spare loo roll. Parking was right outside but paid for via a 3rd party company (the hotel next door had complimentary parking if you stay there). But overall, 4oo5 stars.

Stayed here many times and love it every time. The beds are so comfortable that we bought one for home!! Staff always friendly. Food amazing. Gorgeous rooms. I always recommend this hotel

If you know your food avoid the restaurant

Great property if you want to visit Richmond and Richmond Park. The staff were friendly. The room was nice but a little tired.

Lovely hotel with nice interior

The room was lovely and I even received an upgrade! Very clean place and a modern feel. The only thing to let things down was both my evening meal and breakfast I had to wait a while to be seated when it wasn't busy, I was extremely disappointed at breakfast that there was no hot food available and opted to go elsewhere.

Beautiful hotel with lots of charm.

Great staff and awesome restaurant on site. The food was incredible and drinks were better. Staff is friendly and eager to help. Pool and spa are great bonuses

A very cute hotel. The thing we didn’t like there was only 1 bath towel and 1 wash cloth for 2 people.

Had a lovely dinner at the Gate restaurant, loved my bedroom and the massive bathroom. Staff was friendly. Didn't like the layout, lots of corridors which did wonders for my steps, spent a lot of time going around in a circle. I also had a great spa treatment.

Hotel very nice but pay for parking very expensive over night which is nearly 18 pounds ( terrible) facilities were very busy no space in hottub so couldn't get full experience not able to use spa past 11 am on your checkout day and as you cant check in till 3 on rhe day of your visit. This doesn't even give you 24hrs use of spa

Great place to stay in Richmond. My fiancée enjoyed the spa / pool while I was at meetings.

Excellent hotel with staff, location service and spa all amazing.

Lovely hotel in an ideal location

Reception staff friendly and helpful. Interior of hotel quirky and fun. Loved the guest cat.Lovely pool,busy at times. Hot tub and spa tub outside,so not ideal in winter. Mislabelled food at breakfast led to me being exposed to gluten , which caused a nasty reaction . Venue apologised, though I feel they need to pay attention to their food labelling.Its in a great location. Be aware there are lifts,but not all floors serviced by them .Liked the potential access to mini bar and free gin in the room. Quirky books to look at too.Rooms comfortable,but in my case ,no view. Top marks to the staff who were clearly passionate about their job . I would return,but would not use the restaurant.

Really lovely hotel

The property is perfect for a stay in Richmond. The staff is very friendly and the restaurant and lounge were lovely to eat and hang out in.

Very hot room despite fully opened windows

I'm not one to write reviews or moan. But I have stayed at this hotel many times (over 20) as I work a lot in the area. What you need to know is that the rooms are really hit-and-miss from a noise perspective and decor. My last visit I was in a twin on the ground floor. The room itself is ok. The bathroom has been done well (some are not). But the noise from upstairs was awful. You could literally hear the conversation of the people above. In this instance, the people upstairs were awake until 3am and back up and making noise at 6am! It's also right next to the car park, so when people start moving around, you hear everything outside. I mentioned this in the morning. the receptionist asked if we had complained, but I don't feel it was the guest's fault. They were not being excessive, just moving around and talking, but you could hear literally everything! They need to prioritise soundproofing the rooms. It should be said I have had some great rooms but there are some that are soooo noisy. Ask for something higher up in the hotel. Stear clear of lower rooms and those on the corridor to the spa as when I stayed there, you can again hear everyone coming and going to the spa as it is a wooden floor and the beds are right by the door. Other than the noisy rooms it is a nice space - lovely restaurant and the spa is small but nice if you get a chance to use it. But a good night sleep is not guaranteed!

Lovely welcoming hotel, very high cleaning standards, rooms are lovely decorated. Only slight issue no view at all out of window.

Nice hotel

The staff were very friendly and welcoming. We like the decor and paintings. We enjoyed the food in the restaurant but it was a little chilly as the weather had been frosty. Several people found this also. The room was comfortable . We would like to try other harbour hotels.

We had a wonderful relaxing stay, the outdoor spa and indoor pool was our highlight- so relaxing and nothing beats watching the sunrise from a hot tub. Rooms were great, loved the mini bar and food was excellent in the restaurant. Would recommend a walk around Richmond park too.

Excellent

Huge improvement. Super friendly this time. Excellent

Fantastic rooms staff and the spa is amazing!!!

I really like this hotel, close to the river and park, good pubs, not far from London. Great pool and hot tubs. Only gripe is the black mould in the shower, so easy to sort, but looks awful.

Spa facilities are great and smelt divine.

Lounge too small and needs a proper bar.

Nice hotel in great location but additional charge £15 per day for parking. Staff are efficient but not the warmest.

What a lovely little hotel! Nice bar/restaurant, and modern rooms that are spacious by many UK hotel standards. The only thing that might be tricky is accessibility if you have trouble with stairs- a fair number of steps to reception and between floors, though they may have more accessible accommodations and entrances available that aren’t obvious.

N

Very unkind staff. We stayed in the summer, super hot weather but the ac was not working, they haven’t tried to do anything. Either like it or not attitude. Toilet was smelly. Eventually we got our room changed but under long negotiations.

The worst experience. Rude and unkind staffs.

The worst experience.

Everything was great! From the staff to the food to the room! Definitely looking forward to my next visit. Big thanks to the bartenders for the conversation and company x

Great property. Small rooms which seems standard in the UK. Friendly staff. Spa was good.

Lovely hotel with a brilliant spa. Nice staff and a great room. Highly recomment

Overall myself & Partner enjoy this establishment the team always do best to deliver, the luxury of having the spa under one roof adds to the comfortable luxury

Room, spa facilities and hotel overall was gorgeous. Bar, restaurant experience and check out was not good. Dinner was terrible - food poor, service very poor and was for a very special occasion. Ruined our stay. Check out was not streamline with unclear charges on the bill we had to query and asked to be removed.

The room was so beautiful

Great hotel and great staff

Very pleasant place to stay near Richmond

Lovely hotel with friendly staff. The leisure facilities are excellent. We will be back.

Wonderful staff got upgraded and the spa and the room are exemplary

We came to RHH for our babymoon but unfortunately weren't impressed with the little details. We had a loft room which was really hot (which we weren't expecting in Oct!) and the air con unit was noisy and inefficient. There were a few niggles that affected our stay - the telephone in the room didn't work (and reception didn't pick up when we called from our mobiles) - the cleaners trolley was outside our room the whole stay (which was inconvenient as it was hard to get past it!) - the restaurant service was slow and they didn't have the food we wanted - there was only one sachet of milk in the room - the check-in process was rushed and felt stressful, which isn't what we had expected for a relaxing overnight break. Saying that, we did enjoy the general ambience of the hotel, and the standard of decor and design, just let down by the little details unfortunately. Not in line with the price of the room, nor by our previous experiences at Harbour Hotels.

We were given a room that smelt of damp- we were then moved to a twin room which was not what we had paid for. (Deluxe)Very small and hot. We were given complimentary breakfast and a drinks voucher but was really dissapointed. Definately not a luxury experience and would not stay again.

Gorgeous hotel with great facilities - will definitely book again when I’m next in Richmond

Love this hotel on gripe was it was so expensive this night compared to our usual stays x

Lovely hotel, very clean , excellent facilities including leisure centre. Staff were friendly and efficient. Disappointing to have to pay for car park.

Nice hotel, lovely spa, expensive parking - especially if go over 24 hours by only an hour or two

Pleasant stay room was nice comfortable had all we needed Breakfast was nothing special for cost Probably use again if in that location

Very nice spa.

Location