Premier Inn London Richmond

The location was very good for Kew Gardens. The staff were exceptional, so friendly & accommodating, going above & beyond for my daughter’s allergy needs. Housekeeping even wished us a merry Xmas when we left. Parking is a bit pricey per night but it was good to have it onsite.

Best breakfast experience ever – the kitchen & buffet team are absolute superstars! what an incredible team they have here! From the second I walked into the restaurant, the management and staff made me feel so welcome. The restaurant manager was buzzing around with the biggest smile, checking everyone was happy, while the kitchen and buffet team kept everything immaculately clean and perfectly stocked. Fresh food was coming out constantly, hot plates, endless coffee top-ups, and nothing was too much trouble. Every single member of staff I spoke to was cheerful, polite and genuinely seemed to enjoy looking after the guests. You can tell the management lead by example because the whole team is outstanding. If you’re anywhere near this Premier Inn, do yourself a favour and come for breakfast – you’ll leave smiling. Huge thank you to the entire kitchen, buffet and restaurant team – you’re all amazing! I’ll definitely be back.

****BE WARNED****** The description regarding parking on the Premier Inn website for this site is wrong and on face value is misleading. It’s not £25 per night, it’s £25 per 24hrs. Though onsite, its is run by a private parking company who Premier Inn say they have no way of contacting. If you go over 24hrs you will be charged another £25. Guest relations at Premier Inn won’t help, even though the parking description appears to me to be wrong on their website. If staying for a longer that 24hrs, find somewhere else to park. Other than that, the hotel is clean tidy and the staff were very helpful.

Alex booked us in nice and swiftly! And we enjoyed her humour throughout the rest of the night! Food was delicious! Will definitely return!

Booked this hotel as it was perfect for our trip to Kew gardens. Very clean and excellent value for money. The rooms were comfortable and the breakfast was lovely. The staff were very friendly and helpful. Although it is about a 15 to 20 minute walk from Richmond tube station I would definitely recommend this hotel.

Had a wonderful stay specially with the guy who checked us in the morning. Didn't get his name... he was asian bald guy with glasses sure his name began N. Very attentive to our children then us, which got our children involved in staying.

On arrival my son and I were met by Nish. Who was execptional, went out of his way to ensure we were settled nicely. We explained we were their for the England All Blacks game. Nothing was to much trouble for our questions. Also we must give a great shout out to the lovely Polish waitress. I apologise for not getting her name, she showed us how make use of the local buses, this was a very busy period. And again went out of her way to reassure us. Both a great credit to the Premier inn group.room was immaculate. Breakfast beutiful. Will definitely return as very impressed with the staff, a great location for both Twickenham and Richmond.

Clean and tidy room. Friendly staff once found. Good breakfast and dinner. You can always ask for fresh food atbthe buffet.

Awful service! Told when I arrived that no table was available till 18:45 which was fine. Came down at 18:15 got a drink and waited for table. They knew I was there and two people came down who were seated before me. 18:50 I asked if a table was available so they showed me to one. Two more people then got showed to a table after me. Another customer then complained to the supposedly man in charge and pointed me out as well. They continued to take orders from the people who were seated after me. I’m here for another night, just hope tomorrow goes a bit better. Paid for the meal deal as well! You’ve let the Premier Inn name down, you should be ashamed!

Daniela was SO nice and helpful, always accomodating! The porrdige was amazing, thank you for the lovely breakfast!!!

We stayed just ONE night to attend a show in Richmond. Booking in the chap on reception was really helpful and offered to help with bags etc. This premier inn needs a drop off bay as to park would mean a 2nd charge if you leave the car park! At breakfast Daniela and the team were amazing, friendly, helpful and made a lovely breakfast. This Premier Inn is let down by the Car Parking charge at £23!! Arrived late evening and left by 11am...£23!!! And....that is with a £2 premier inn discount. Ouch! We only stayed one night... We understand Premier Inn do NOT own this car park but that is not funny!! A better discount should be arrange for people staying. Room as always were brilliant, bed comfortable.....that is why we stay at Premier Inn's. You know what you are getting.

Amazing customer service from the staff in particular Daniela and Sheldon for whom nothing was too much! Bedroom was clean and the bed incredibly comfortable! Fully recommend staying here for visiting Richmond

Premier inn expectation clean and comfortable, great value, however, the parkmarven car park is a total scam which the company that owns premier inns should disassociate themselves from. Total scammers . Arrived on the 13th of October in the evening, left 14th at 2pm, car stayed parked for that time. Paid the parking fee via the automated machine in the car park on our exit. Received a parking fine today, 5th November for non payment of parking fees of £100. Can’t appeal, the email given on the letter is duff. Stay from there, don’t use this facility

Location was excellent for me

Wonderful stay hotel was clean and comfortable perfectly located and the breakfast was amazing thank you to the breakfast team Daniela,Kiru and Janet for going out of their way to make sure we had everything we wanted

The staff were excellent, friendly and really helpful. Room was clean and comfortable. The coffee machine and lift were out of order during my visit, but everything else was great.

An ideally located hotel for our trip to Kew Gardens. The room was very clean, the restaurant and standard of the food very good. The real star of the trip was Armondo! A truly customer focused person, who went out of his way to make sure everything was perfect! A true asset to the team.

I'm a fan of Premier Inns. For a reasonable cost you get a clean and comfortable room and bed. Worth getting a Premier Plus room on the third floor as you get a fridge with a couple of bottles of water plus a coffee machine. Extra pods/milk available - just ask. They're also quiet. As with all PIs there's limited wardrobe space but fine for a couple of days. Just take some extra coat hangers. The location is good for walking to Kew Gardens or Richmond (15/20 mins or so) and there are a number of restaurants just down the road off the roundabout. Staff here are very helpful and welcoming but could do with at least one extra in the evenings as there was only one guy doing check ins, bar and food service. He certainly was kept busy. Dinner was ok. Nothing outstanding but a good deal for 2 courses with drinks and breakfast included for just under £30 if you dont fancy eating out. Parking is great. There always seemed to be some spaces free. But you do have to pay.

Stayed with a group of friends for the woman’s rugby World Cup. The hotel is ideally situated for Twickers. We walked with a breakfast stop along the way. Check in was chaotic but other than that everything was perfect. Rooms are immaculate, lovely friendly staff. Would stay again when next in the area.

Great location for attending events at Twickenham. About a 10 minute walk from Richmond station and there's a bus stop outside to take you to the stadium. Room was clean, bed was comfortable. Would definitely stay there again if I could get it at a good price.

Helpful staff and great location

Exactly what you'd expect for a Premier inn, comfy beds, nice and clean, does the job! However, what made this particular stay above and beyond 5*, was Sneddon on reception! The loveliest, most helpful, funny and charming man! He is an asset to Premier Inn, and whatever you're paying him, it's not enough!! He is an absolute gem, thank you Sneddon :) Jenna & Mum

Everything amazing

While the reservation was paid in full with the cancelation option ( not canceled ) we were charged again upon check in. Refund was issued after disputing the charge - 3 weeks later . Short staffed, dining options unavailable, credit card processing unavailable to make certain purchases. The room , for which a premium was paid , was not available and a different type assigned. The staff were pleasant and trying but , in general , some reorganization of business practices is required to improve the overall experience.

We had moved from the Kew Gardens hotel after a dreadful experience, the staff at The Premier were so helpful and made our trip so much better. I wish I had booked with them in the first place

Nice