Mercure Pontianak City Center

Saya mendapat kamar di lantai 2, pada malam minggu ada acara di hall yang sepertinya berada pada lantai yang sama di bagian belakang. Tetapi suara2 dari tempat acara terdengar sampai ke kamar, sehingga agak mengganggu kenyamanan

Good location in Heart of city. Great pool area. Friendly staff.

Most equipement in gym is broken. Need more attention to detail. Fix. Replace or remove come on management its surely not that hard.

Very convenient. Walking distance to the mall.

Price very reasonable and value for money

Hotel a bit old and quite a distance from main town

Pelayanannya mntap , dan nyaman , resepsionis dan lainnya juga ramah

location of hotel is perfect.

The Aircondition wasnt very good. changed rooms and still was hot. went for the smoking room.

- Right next to a mall (2-3 min walk away)

It’s very near to the mall within walking distance.

The room AC is not really cold maybe need to do servicing. The window is dirty , can see the green mold on the glass.

Very clean and rooms very comfortable.

Breakfast was good enough,many option n well prepared

Air conditioner in the room is not cold enough and no switch or remote to control temperature.

The staff were the best, most helpful and i love it. The overall experience and location were good. I'd come again but hopefully they'll fix the ac.

It was hot. We changed room, but it still doesn't really help with the heat on the first day. The second day we decided to go out from noon until night to escape the heat. The hair dryer was not functioning well too.

Hotel allowed us to store food in their kitchen fridge

A little run down in the room furnishings

Clean, comfortable, location, friendly

Nothing

The friendly staff

The food choices

Location is great, breakfast have lotta if variety

The best hotel ever, recomended. again akan menginap lagi..

nearest from city and good service

Location

rooms to cater for drinking water.

Staycation dengan keluarga tercinta hotel mercure

Nice stay, clean room, good breakfast.

We had a fabulous time and was helped immensely by Selin whose customer service was amazing and supportive. Beautiful hotel to stay in with welcoming staff and walking distance to a lovely mall. Will definitely stay here again

Breakfast very good with a lot of different foods, hotel staff very helpful

Hotel room need upgrade especially bathroom look old

Very good, Verry nice. Hotel keren

-breakfast is good and variety of foods. -strategic area and place; nearby Ayani Mall etc. -can go for carfree on sunday morning.

All staff is good, especially mba Meisy, Mas Patrick, Mba Noela dan Mas Hendry. 🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶🫶

All tthe facilities are good. Meals deliriyorsun. I'm here with my friends to do a business trip. My fırsat time stay in Mercure

Location very strategic to go shopping and to go on holiday with family and friends. Staffs very friendly and helpful Breakfast has so many variants

Near to shopping mall

Air-conditioning not cool, room size small.

Everything was great

Good

Good

Lokasinya pas di tengah kota, bersih, staffnya ramah, pelayanannya sangat baik

Pada saat sarapan, mungkin adonan wafflenya bisa dikoreksi lagi, karna pada saat anak saya makannya, waffle nya keras, padahal begitu jd wafflenya lgs dimakan🙏

The staff were welcoming and helpful, the rooms were clean and comfortable, and the facilities were well-maintained. Breakfast had a good variety with fresh options and friendly service — perfect start to the day. Great central location, close to shops, cafes, and main attractions, making it easy for our family to get around.

The room could have been a little quieter at night, but overall it didn’t affect our comfort. A few more child-friendly options at breakfast.

Breakfast was very good

Lobby bar may need contusive room and space for the evening bar

朝食はインドネシア料理がメイン。 もう少し色々な料理があると助かる。 他の口コミにもあったが、客室のドアが開きにくい。

breakfast was good... love the location which near to the mall and also it has jogging track. room was quite clean and view was good

Great location next to mega mall Quiet and nice room Breakfast are alright

the staffs are very friendly

1. there were several nights where they had events by the pool for hours until late. it was incredibly loud and disturbing. they did not need to broadcast to the entire hotel, and it did not quiet down after i called the reception to ask them to turn down the volume. a hotel should not host loud events when at least half of the hotel can hear it. 2. the rooms are pretty run down. there are molds in the shower, and the surfaces are pretty dusty. there staffs also forgot to clean my floor when they did room service. the rooms smell like burns, and the power went off way too frequently. 3. i had the worst massage ever. the masseuse was not skilled or professional. lots of pinching, squeezing, and stroking that are unskilled. the sheets also felt like they haven’t been cleaned for a while. the lotion they used also looked like it’s been sitting there for ages — the oil and lotion are separated, very gross. there’s a lot of feedback i can give, but most importantly, because she didn’t know what she was doing she caused pain that may lead to injury. do not get a massage here. it’s also incredibly overpriced, and you’re definitely not getting the bang for the buck in any sense.

Very great experience!!! Lovestaying at mercure pontianak.. Very great hotel. Staff were so friendly!!!! Great food

Location is a walking distance to Ayani Megamall

Aircond temperature is not to my expectation. As it is a centralized type, I noticed that the chiller is switched off around 2.00am or so. I am sweating in the room around 3.00am. I had informed the receptionist in the morning on the second day however I don't feel a change in the temperature.

Room and service was great! Food was good, easy access to mall. I only stay for one night, but it leaves good impression on me.

The property is in great location, breakfast was delicious

Unbelievable I saw around 5 cockroach in my bedroom 525

Everything is good no complains

Our stay at Mercure Hotel was a delightful experience, with exceptionally clean and comfortable rooms, a prime location near the city's main attractions, and a friendly staff always ready to assist. The breakfast buffet offered a wide variety of delicious options, and the rooftop pool provided stunning views of the surrounding area. We particularly appreciated the small touches like complimentary bottled water and the prompt room service. Overall, a fantastic choice for a relaxing getaway in Pontianak.

I really am amazed with a wonderful arrangement for my BD celebration and kind hospitality. It was so nice breakfast as well. The ladies at the reception desk were so kind. The bed is comfortable. The location is near the mall very great stay.

The location is so strategist in the city center that near so many local places. I statisfied by the service that very quick to respond, also they have a good bariety of food for breakfast! We have to go tp singkawang and come back the day after tomorow and they offer us to put our things in the concierge. Thank you

Breakfast with nice varieties

When checked in, got old room, after heavy rain, water came from the window and cause flooding at the corner of the room and found 2 cockroach in the room.

My wife and I stayed 3 nights, arriving at 5PM by Grab(113K Ir) from the PNK, Pontianak Airport. A welcoming receptionist copied our passports, processed the payment and presented our key cards with the wifi code. We took one of the 2 working elevators to the 3rd floor. Deluxe #303 was spacious & clean with wood flooring, a closet with safe, unit with refer, hotpot and water, fully outfitted bathroom with tile shower, a comfortable king across a large TV(Al Jazeera, DW, France 24, Globe Trekker, Love Nature, NHK Japan, 2 Movies, 2 Sports, many local channels), desk and chair, good secure wifi/lighting, 3 outlets and quiet central AC. Easy chair with settees. The large window had a view over the main busy highway which became too noisy overnight, so we moved across the hall to very quiet #306 overlooking the restaurant roof. The lobby’s 5:30AM breakfast buffet was expansive and well serviced: juices, fresh fruit, kid’s cereals, a great egg/waffle station open on time, many breads, croissants and cakes with spreads, regular coffee, tea & large Indonesian selections. We swam laps each afternoon in the clean 20’ x 60’ pool. Overall, a very nice hotel with pleasant staff next to the large modern Ayani Megamall with its A&W, KFC, Pizza Hut & a Hypermart.

Towels are dirty, bed make noisy sound when you turn your body. Service from Bell boy is excellent and we always stay in Mercure when we come to Pontianak. The Swimming is good, good location next to the Mega Mall. The gym need to provide Towel and HYGIENE WIPES. Breakfast is very good

The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.

Staff were helpful!

The location which is startegic

Old fashioned

Swimming pool no maintenance, my daughter injured bcoz the sharp tile beside the swimming pool.

location

The hotel does not have a bathtub?

Enough clean Good location near shopping mall

Soso Breakfast.

Voor een 4 sterren hotel was alles goed geregeld prijs verhouding service was goed

Alles is daar oké voor 4 sterren en de prijs

Goede service en voor 4 sterren goed hotel personeel aardig en behulpzaam

Staffs are friendly, room n facilities are nice clean

Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.

Breakfast was okay - lacked juices, good cereals and yoghurt. Culturally it was suitable for Indonesian people and not many tourists visit this city. Convenient location and the staff were helpful.

We asked to change rooms because the air conditioner was recycling smoke from the smoking rooms. The air quality was much better down a level.

no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay