Aston Pontianak Hotel and Convention Center

Location is excellent. It's very close to the Abang Kepiting restaurant. We ate there almost every night. The food was very delicious. Good breakfast. Friendly staff. Comfy room and bed.

The toilet bowl has an unpleasant smell despite being cleaned up before we checked in. They didn't refill the shower soap throughout our 4-night stay. The pool is decent to swim in, but the water was quite dirty. The body feels itchy every time after the swim. The pool is located in front of the cafe/dine area. Feel uncomfortable to swim when everyone sat on the cafe side and watched us.

The cleanliness and the friendliness of the staff.

The shower head

Simple and comfy.

The gym / fitness center is in much needed update.

Near central

Good location, Many restaurants and shops around, function properly aircon

They only clean visible parts. This place need maintenance

Quality hotel at a very good price. Great location with very good staff

Great location, spacious room and good spa

If you’re with family maybe not the best place to stay as 8pm till midnight we still hear loud noises from events at the hotel super loudly u can even sing along the song they sing and after midnight u will get accompany with clubbing bass sounds.

When I check in, hotel was very considerate. They gave me a room that they think will suit my needs. However, I ask to change the room and they immediately they change the next day when they have available room. They staff also extremely helpful with packages I keep receiving. They even help me pick it up from bike delivery far off lobby area.

Bathroom sink a bit too small

Nothing

Cleanliness very poor, no duty manager that I wanted to see him/ her. Telephone in the room out of order, lamp not stable. Not qualified for star rate. All the bed cover, shit, pillows shit smelky and so dirty.

The location is strategic, walking distance to convenient store, easy to find food. Free parking for guest. All the staff were very helpful & friendly. Breakfast spread was delightful. So many local dishes served which i love.

The sound from the karaoke room can be heard from my room (level 5, room560). And also from the convention centre. It’s too loud that my baby had a hard time sleeping. Apart from the noises, everything was perfect, no doubt.

breakfast ok but the location is dirty and little bit not safe for environment but the staff is ok and good perception.

Sorrounding area place and the material some need to improve more and good inception

Nice place and location. Clean and breakfast is good

Nette grote kamer badkamer ook goed behalve schimmel op de kitvoegen

everything is okay, breakfast is good, the room is clean because we requested it to be cleaned every day, and the location is strategic in the city center

Westayed in room 288. Our intention was already firm from the beginning wanted to have lunch at the hotel because we had never been there during our stay, when we arrived at DYNASTY (CHINESE FOOD) restaurant it was really disappointing and we didn't want to visit that restaurant again, starting from when we entered the restaurant we were not greeted, we sat down for more than 15 minutes, the employee didn't even give us a menu, even though there were several tables they were serving, it was obvious that they didn't want to approach our table, and also when we leave the restaurant they look at us and don't care. In the end we left the restaurant and complained to the reception to let them know to not be like that and treat the guests equally. But we chose to go back to our room and order go foods because I brought children(Niece) and parents. (the worst restaurant experience during my stay at any hotel)

Cozy place for bussiness and love the vibe ❤️ good food too. Strategic place near heart of pontianak city…………………………………………………..….………………………………………………………………,,,,,,,,,,,……………………………………………………,, l………………………………………..::::::::.:::::::

So far.....is a nice hotel also many choices of breakfast.

Many cockroach.

Very friendly and extremely helpful people (staff) always pleasant and we felt very secure and comfortable, will stay again

Great location.

The bathroom was riddled in mould.

Amazing staff who were all superb, shout out to Ricky really made us feel welcome with his great personality, charm and customer service. Erwin also helped us to book our bus when my app wouldn’t work. Very strategic location close to good restaurants, shopping and sights. Great pool to relax in.

Nice stay

Rooms are big and Clean. The Food is delicious. Cafe with soft music. Large Parking Area at Basement. Enough Pool for children. There is one Grand Ballroom with maximum capasities for 1000 people. Good services from the staff. Free parking

This Aston Pontianak located in the central of Pontianak City, like 30 meters from Gajahmada Street, where you can find tons of cafe and food & beverages stall. This Hotel have good breakfast, night entertainment should you prefer it, but more importantly, a very helpfull and kind staff in the front desk. Ms. Nuri and Ms. Umma kindly help me to get my room because I could not get it via normal booking due to hi demand at the time. Thanks to them and their Manager On Duty I can run My business travel smoothly. Overall, great Hotel and fantastic Staff.

ボロネーゼフェットチーネを頼んだらカルボナーラフェットチーネが提供された。注文したものと違うと伝えたらthank youとスタッフに言われた。最悪。二度と利用しない。

The rooms are nice, clean and comfortable, spacious parking, delicious food, friendly service, the best prices, served by an officer named Dwi who makes everything easy and you want to come back another time. If you want to stay overnight, choose the Aston Hotel, Pontianak City because it can provide many advantages.

This Hotel are big but really old, the building are long but not tall, it only have 3 floors. Some corner need to be maintenance and renovation. It has really big meeting room, live music and big swimming pools. The room too are wide but pretty old.

Shower

The room is spacious

The room is noisy. You can hear the noise of event in the building which is terrible. Bedsheet are rough, the pillow is not comfortable at all as it is hardened somehow.

Very good breakfast

Nik

Big and relatively clean room, good water pressure

There is a night club, the room has thin wall, never had a good night sleep

That sounds like a pleasant surprise! Here's the review:"We booked a standard room last minute and were pleasantly surprised to be upgraded to a suite upon arrival. The staff was incredibly friendly, and the location couldn't have been better. Overall, a fantastic experience!

Bit old but still properly maintained

breakfast is great

facilities tidak baru, dan mau pili room yg no-smoke, tapi ng ada room no smoke

All the male staff is very friendly and so nice. The front desk female workers doesnt seem like her jobs. Even the security at front door really nice and doing great customer service. The front desk wont tell you about your buffet if you dont ask and no information about it at all.

I came with my toddler. TV can access to netflix and youtube, very convenience and my kids can watch cartoon on youtube. Breakfast was great. Room was big and clean with bath tub. I will definitely come back again.

Parking space quite small for big car.

Very good and comfortable stay at aston Pontianak..... I think in future i will plan again to stay at aston Pontianak for business stay , family and Friend. Aston Pontianak is located in a very strategic location in the center of Pontianak city and provides satisfactory service

Huge buffet selection for breakfast suitable for most people regardless of their dietary requirements. The hotel has several restaurants that offer a good variety of food options for lunch and dinner. Plus the Garden Lounge has alcoholic and nonalcoholic beverages available together with food options. Live music is always relaxing. Come to see for yourself.

Old meal promotions advertised around the pool.

Location. Room size.

Bathroom coulO L d do with a thorough clean. Hotel smell of deodorant in many areas.

Friendly staff and location are so easy to go around.. we had fabulous time.

Aircon leaking & wifi intermittent

The breakfast buffet and room are more space

The hotel has to put a nice aroma smell, so make it freshly

everything

nothing

the location

too much noise, the AC is leaking water everytime, a strange woman knocked and ring our door bell at 5 a.m, and why the securities let her go to our door on the 5th floor?

Good variety of food selection

Sound proofing quality

Hopefully the daily menu for breakfast can be more vary (changed at least every 3 days), the front office staff were good.

The room was to far from the lift, the TV channels for movie were too little, and the surround view was far below expectation for a 4 star branded hotel.

Nothing special.

The room is too far from lift, the internet wasn't stable for Youtube, the TV is too old & the channels connection were below my expectation.

The chinese restaurant

It’s in town, surrounding a lot of resto, coffee shop etc

Need to check regularly about the Air Cond and the ventilation

Location

Carpark too small

Convenience location, surrounding by restaurants and supermarkets; nice and friendly staffs; delicious breakfast. There is a Chinese restaurant in the hotel, you can have tasty meals without going outside of hotel

Room's decoration is old It's better to have certain smoking area in the lobby instead of whole lobby

I love all about the staff and service and the The downstire was nice

I had book for 5 room But room 376 was SMELL arinal Yuck!! I been complain about it there's was staff return back to clean it But the smell still there for another 24 hours For the future make sure staff check it b4 the next quest check in thank u

Breakfast is ok. Staff is nice.

Very old hotel. Need urgent renovation! All is in a bad condition: walls, floor, bathroom ... ALL! I would never go there. Now I understand why they take payment upfront. If i see the room first i would refuse to pay and stay!

The breakfast buffet was tasty, the rooms were comfortable and spacious - lots of space to relax and/or work. Excellent access to filtered drinking water with coolers in every hallway to reduce the use of plastic. Timely laundry service. Plentiful menu choices for dinner. Open air pool and outdoor dining area.

The indoor dining area was chaotic and noisy. Dining at the bar was less hectic but smoking is allowed, so there wasn't a place to have a quiet non-smoking meal indoors. Staff could have explained better that the gym was closed for ramadan instead of pretending it was broken and/or the hotel could set up the musholla in another location so that the gym could be open for other guests.

None of it

Their staff service very poor

Room service 24H, they can find you a cab, delicious meal, breakfast with a lot of choices, spacious room, comfy bed and comforter!

Somehow the toilet is tad clogged, and the ground floor it also smells bad like sewage. There is no view outside eventhough you book for room with view. Better book with balcony view at least you can see pianist playing piano @ ground floor.

Parking

nice location. nice staff. I will stay at your hotel again the next time I visit Pontianak

none

Everyone from the doorman to the General Manager was amazing. Such a friendly group of people. The service was old school, the facilities were modern. The food was great and the coffees were first class. Nothing was too much effort, every request was met with a smile. I know where we will stay on our next trip.

Nothing was bad. Everything was good.

Room is big but kind of old. We are very happy with room service person Candra Lesmana. He is very helpful and keep our room cleans every day.

This isn’t my 1st time staying in Aston ptk.. but this time I had unpleasant experience with one of the front desk staff. I was passing by the front desk with my friends and this staff was abruptly asking me to settle my bills. I wasn’t asked to pay during check in & I wasn’t thinking much about it.. thought that I will clear the bills during check out. However, if there’s a need to remind the guess, shouldn’t it be done in discreet? This is not professional service staff should behaved. I will appreciate if you may want to re trained your service staff to be more tactful & polite. Thank you.

주변이 너무 혼잡하다. 그리 깨끗하지는 않다. 방에 생수가 비치되어 있지 않다. 시끄럽다.

good stay and clean

Lokasi strastrategis - breakfast variatif dan cukup enak. Pokoknya.. jika tidak memuaskan, tentu kami tidak berulang kali menginap disini

Das Personal war sehr freundlich und (zumindest zum sehr großen Teil) auch sehr aufmerksam. Selbst mit dem Frühstück kann man als Europäer recht zufrieden sein, da es neben den lokalen "Klassikern" auch eine für meinen Geschmack ausreichende Auswahl an Speisen gibt. Ich konnte auch den Küchenchef kennenlerne (der im Übrigen auch sehr freundlich und offen war), der mir sagte das man dort auch gerne bereit sei spezielle Wünsche (natürlich mit Voranmeldung und nach Möglichkeit) zu erfüllen (hab ich einmal auch ausprobiert und hat wirklich sehr gut geklappt). Der einzige Punkt der wirklich nicht schön war, war dass wir ein Zimmer ohne (!) irgend ein Fenster oder sonstigen Blick nach draußen hatten. Das Gebäude war wohl ursprünglich als Mall gebaut / konzipiert. Wem das nichts aus macht, wäre wohl zufrieden gewesen, denn das Zimmer war sauber und besonders für den günstigen Preis recht groß. Wir werden dort sicher wieder buchen, aber dann darauf achten, dass wir ein Zimmer mit irgendeinem Blick nach draußen bekommen.

Very friendly, helpful staff. Provided dinner recommendations and help with taxis. Modestly priced and just around the corner from more expensive hotels.

good size room and very comfortable to move around.

Kamar luas, ada bathtub dan ruang tamu, sarapan lumayan, akses ke ruang meeting dari kamar agak jauh dan harus berputar

Hotel is generally good but bathroom shower and floor conditions need renovations. Drake the in showers in unprofessional and leaked and watercfrom shower accumulated near the toilet and could not go through drain due to slope away from the drain. There ya a karaoke bar that plays very loud music and bass till 4 am. Do forget about comfortable sleeping if you are a light sleeper.

the cleanliness was execellent. this is my 2nd visit still i prefer this hotel