The Chester House Hotel - Previously Chester Court Hotel

Great breakfast. Good parking

Beautiful property very clean and close to shops and restaurants.The staff were lovely.

Was very warm.

Lovely being in a chalet and breakfasts were excellent

Lovely clean, room friendly staff. Hotel location in nice area about a mile walk into Chester. Would definitely recommend 👍👍

Lovely breakfast and comfortable bed.

We stayed for 3 nights, paying full price each night, and the room was not serviced properly on any day. In fact, halfway through our stay, we had to ask for towels and toilet pape as the room had not been serviced at all! Although the staff were apologetic, we wondered if this was a cost saving measure as it happened more than once...very disappointing for an otherwise lovely stay in Chester.

L accueil les prestations

Ras

Fourth stay here and no complaints. Refurb happening but doesn't interfere with stay. Love it here

Coffee wasn't great, used to get cafitiere but seems like instant coffee now. Please change back 🤞🏻

Safe place to keep my bicycle

Great location for both city and Chester zoo, Near local restaurants and bars. Comfortable spacious room in the annex, very clean and equipped with a fridge and microwave. Excellent helpful friendly staff. We could not fault this hotel for a couple of nights in Chester.

Nothing

Very good breakfast. Polite and attentive staff

I stayed for one night as a solo person, I got given room number 4 which whilst small was cosy and clean and had a lot of amenities I don’t normally see in other hotel rooms. Microwaves mini fridges are usually something you have to pay hand over fist for. The staff I encountered when I checked in were amazing and funny and I felt instantly at ease when checking in and checking out

Very good.

Nothing.

Excellent stay. The 4 of us all enjoyed our stay. Would definitely return. It's Dave by the way NOT Julie. ☺️

Spotlessly clean. Staff very welcoming.

We liked everything

The room was perfect for me and my family. Nice and clean

Nothing. Perfect

Nicely presented hotel, easy to find and a short walk to railway station and town centre Good selection of breakfast options. Room well equipped and comfortable.

Final morning breakfast service staff cleared tables around us before turning off lights whilst we were still eating/drinking. My request for the retrieval of apple juice was met with a 'tut' and a tapping of her watch, even though we were still within the breakfast time window. A complaint was emailed to the hotel, but no response received. Poor all round

Location was perfect for what I needed. There was a range of breakfast items which was nice. The room was lovely I stayed in a single bed room for 1 night which was ideal for my travel.

N/A

Beautiful courtyard room.Very clean and well appointed. Very nice,attentive,courteous staff.Delicious plentiful breakfasts.Great location only 15 min walk from the station.Lovely area

Staff were so helpful and friendly Breakfast was really yummy Room was very clean to high standard Our room was a ground floor room easy to get bags with in with kids etc

Only there was enough parking space.

We did not pay a small amount for this hotel, and with just a little extra we could have stayed at a better-known chain hotel. Despite booking two double rooms, we were given one single and one double room. We paid the rate for two doubles, so if they decided to give a single room instead, a price adjustment should have been made. If that wasn’t possible, the least they could have done was to be more accommodating with our requests. Instead, they gave excuses about a supposed plumbing issue and claimed that they are a very busy and highly preferred hotel. Honestly, I believe they intentionally refused to give our friend the double room he had paid for simply because the hotel was full. The problems, however, didn’t stop there. On the very first morning, housekeeping knocked on our door at 9 a.m.—a time when it is perfectly normal for guests to still be asleep. They could have easily come later, especially since the hotel only has a limited number of rooms. After that, they never returned to clean at all. The rooms themselves are extremely small and stuffy, with windows that neither open nor close properly. The towels we used the previous day didn’t dry inside the room, yet they were never replaced. Breakfast was another disappointment. While the hotel advertises that breakfast is served until 10 a.m., we were told after 9:30 that nothing would be available, which forced us to eat earlier than we wanted. To make matters worse, during checkout we were only about ten minutes past 11. We had forgotten something in the room and when I quickly stopped by the bathroom, the cleaning staff knocked on the door four times in a row—even though she clearly knew I was inside—basically pressuring me to get out immediately. This was extremely rude and unprofessional. Although we paid for a double room, my friend who stayed alone was given a so-called single room — in reality, it felt more like a tiny box than a proper hotel room.

Would stay again. Very comfortable clean Staff friendly

Really nice big room in the outside courtyard, plenty of parking, lovely breakfast with a lot of choice, very friendly staff, nice part of Chester.

The property had lots of free parking spaces , rooms were lovely and clean and it was in a great location

Nothing

Good position and recently renovated. Staff were good.

Very small room with only one small window. Room got very hot and stuffy.

A very attractive hotel in a pleasant part of Chester. Good pubs and restaurants nearby. The location was ideal for me as I was breaking a long journey and needed to continue the next morning.

All OK!

A wonderful place to stay! Easy to find and parking was available. The hostess was wonderful-interested in guests and providing a great stay. The breakfast service staff were the BEST. Very friendly and accommodating!! Pubs and other eating options were within walking distance, as well as a short walk to Chester.

Nothing

Breakfast was good but plates were cold. I forgot my tablets but was not allowed to take a glass of cold sater to my room.

The location is excellent for all the surrounding places to visit. Chester city centre, Chester zoo, Cheshire Oaks designer outlet etc.

I found the dining area for breakfast a little too small for the amount of guests staying at the hotel.

It was great to have a fridge, kettle, cup, coffee, tea, sugar in the room, and the bed was comfy. Breakfast was good but the dinning room was small for the number of guests having breakfast at same time. The location was good, only 25 minutes walk from the centre.

The staff were lovely. Rooms Comfortable. Wish there was aircon. Very warm at night. Breakfasts tasty. Easy to park. A very easy experience. Thank you!

Warm at night.

We had the family room - it had everything we needed and more! The staff went above and beyond to be helpful.

Nothing to improve on that I can think of!

Amazing periodic hotel. Amazing features to the interior and stunning interior furniture.

The room was very hot only one window opened and the room had constant noise from the road. People walking past talking . Sirens flashing lights from emergency services. Constant flow of cars all through the night. The windows are very shabby when looking to see if they open. Huge cobweb on them from the inside. The breakfast staff were very abrupt shouting lady to me and boy to a young man on another table. Waited at least 15 mins for a fried egg. There was no organisation with the breakfast staff. The lady who checked us in was great. Very helpful and gave us some great tips on the area in which we took her advice and had a lovely afternoon out and about. We didn’t get any sleep and we were ready to drive home at 3am we had had enough. If it hadn’t been for us having to travel somewhere else first on our journey back home we would have left this hotel. It wasn’t a cheap stay neither so I would have expected to have enjoyed my stay away from home. The room itself had excellent equipment. Microwave, fridge. Hairdryer, kettle and some light snacks which I thought was lovely. However I was very let down. And I would not recommend this hotel unless you are not bothered about friendly breakfast staff or if you don’t mind no sleep.

My room was like a small apartment every thing you needed for your stay breakfast was amazing car parking lovely clean room shower was very powerful staff were wonderful.

Nothing

Quiet, very clean, excellent facilities. Nice breakfast, very friendly staff. Easy parking, good location. Would book again

Very little. The shower floor was very slippery and would have benefitted from having a grip mat to prevent falls.

The property was lovely & good sufficient parking. We had a great breakfast as we were visiting Chester zoo which was 3km from the guest house. Lovely big beds and restaurants around us.

As it was a beautiful weekend I was surprised to see that there was no air conditioning. Other than that it was a perfect vacation.

Nice hotel, nice amenities

Strange customer service

Hospitality cleanliness service Breakfast was excellent service was friendly and attentive

Parking was a bit of a challenge, but hotel was accommodating

Lots of pluses from facilities to staff

Nothing

Hotel was clean and the parts we saw were well maintained.Staff were very pleasant and accommodatingBreakfast had plenty of choice

There was a small lounge it would have been nice to have had a bar as part of it .

The courtyard room was perfect as we had easy access.

I clearly booked the CHESTER COURT HOTEL, which included breakfast, however on arrival I was informed that our room was in there other property called Chester house and my booking didn't include breakfast. I feel I have been totally ripped off and made to feel a second class. Do not book this hotel....

Staff very friendly and helpful when we arrived early. Let us have the keys early due to us going to the races so that we did not need to rush back to check in. Had to have a different room due to problems with the room booked originally but apart from having no en suite the room was fine. Breakfast nice.

Ample parking, great location for Chester Bus stop outside that will.take you to Liverpool Walking distance to pubs/restaurants

The only negative was the pressure of the shower

Choice at breakfast, parking always available, clean rooms, well equipped

The beds were not very comfortable and the pillows were not as plump as other hotels. The room was very warm and a fan would have been a great addition to the room.

Great location and value for money

Prime location furnishings are excellent rooms are spectacular

There was not a thing not to like

Room spotless, plenty of hot water. All staff wonderful/friendly/helpful. Free parking on site, large car park. Breakfast suberb!

Very, very minor niggle - Room on the small side for the amount of things being crammed in. Although a fridge and microwave may be useful, the fridge was under the dressing table, leaving us falling over the chair which had nowhere to go...

Beautiful area, very nice property, well decorated, very clean and comfortable

Lovely hotel close to Chester - 15 minute stroll to the centre. Room was clean and fantastic breakfast - great value hotel. Staff were polite and helpful with local knowledge - especially John big thank you xx

It was a shame the bar wasn't open to relax in (refurbished going on I believe) but drinks were available when requested

Location. Just a short walk into Chester. Pubs and restaurants nearby. Parking. Good value for money. Delicious scrambled eggs for breakfast. Fridge was great to keep water cold in ho weather.

Breakfast felt a little rushed

Good location, free car park and excellent breakfast served in the dining room. Staff were very courteous and answered all questions.

The room (Room 5) was too small for two. It was incredibly hot with little ventilation and felt stuffy. A fan was provided in the room, which helped a little. The TV only had a handful of channels that actually worked.

Good value for money, excellent location. Very good friendly staff

We both booked this hotel as we wanted to visit Chester Cathedral and it was only a 20 minute walk in to town. Free parking which is always good. The lady who welcomed us was so informative about all the places to eat near by and how to get into town. When she showed us the room, we both liked it so much we decided to book another night. Chester city itself was an unexpected jewel and we loved the history and architecture. Great breakfast too!

Nothing.

Cleanliness and accessibility. Very helpful staff. Good breakfast choices.

Nothing

Everything from staff room breakfasts 1st class

Nice quality accommodation with a good breakfast and about 10 minutes walk into the centre (bus route is just across the road if needed. Friendly staff and clean. Good parking too.

Clean and tidy. Plenty of parking. Just a 15/20 minute walk into Chester.

Good location. Comfortable bed. Nice new shower room.

Towels not changed daily unless asked. Breakfast very dull.

breakfast, room, staff, parking, location

it rained a bit

Good size room and bathroom in the annexe. Within easy walking distance of village shops and restaurants bit further to city centre

Expensive for what was basically B&B facilities. Breakfast arrangements were odd; you had to order your eggs (either fried or scrambled) and then wait for them to arrive before getting the rest of your hot food or vice versa and risk a wait until your eggs arrived. Sunday morning there was a wait to be seated as there were not enough seats for the number of guests who arrived simultaneously

Well appointed bedroom and bathroom, friendly and informative greeting on arrival.

Not able to open windows in room I was in, had to use provided fan to keep bit cooler.

What a lovely stay! Beautiful room with amazing bed, welcoming staff at check in who also booked us a taxi into town. Will definitely be back to stay here.

reichhaltiges Frühstücksbuffet, freundliches Personal, reichlich Parkplätze am Haus.

nichts zu meckern

Friendly Staff and very Clean

Nothing

Felt like home had everything I needed in the one room, bed was so comfy and was loads of space

The breakfast layout people didn’t like sitting with me because I had a baby but also like privacy when I eat and was interrupted all the time