Golden Tulip Balikpapan Hotel & Suites

We stayed in the Junior Suite that has 2 bedrooms & 2 bathrooms thus for 4 adults the room is worth it.

Cleanliness needs to be upgraded

Great location and large comfortable rooms

Pool a bit small

Good for family. This is the second time my family stayed in this hotel. Will stay here again in the future.

The hotel need a bit of attention maybe updating.

De ligging en het lekkere a la carte eten in het restaurant. Het uitzicht aan de waterkant. Personeel zeer vriendelijk

Ik had de suite, maar de prijs kwaliteit was niet goed. De suite is toe aan renovatie! Scheuren in de gordijnen.

Peramah, bersih dan sarapan memuaskan

Clean

Goede locatie, zeer vriendelijke en behulpzame staf. Leuke bar met goede selectie dranken.

Kamers en zwembad wat verouderd, kamer lawaaiig door installatie en wind. Te weinig keukengerei, zoals glazen en bestek.

Its good for those who wants peaceful environment away from the crowd.

none

Very accommodating and friendly staff. Nice facilities with an infinity pool overlooking the water. Tasty food in the breakfast buffet. The room is spacious and very comfortable. I would recommend the hotel to anyone traveling in the area.

The hotel is strategically located in the city of balikpapan

The hotel is dirty, need maintenance in the room and building. The staff is friendly, but they deliberately put us in the room with NO view, eventhough the occupancy is low, and many rooms are available.

I only like HOTEL BREAKFAST. Room price including the breakfast. Hotel offered variety of different foods that vary each day. All the staff were helpful dan friendly. I rented a car and they provide free parking.

When I made a booking I mentioned I need room with TWIN BED, but assigned room was deluxe queen size bed. They did not see the message and don't bother to check the messaged. No point of communicating UNLESS maybe call hotel directly. Hotel location was great, but the facilities were poor. Room had water heater, but no hot water came out. Towel that supposed to be WHITE in colour became yellowish. NO hand towel. NO HAIR DRYER. When I requested extra towel, extra towel MUST PAY. Room provide mini dry kitchen but NO UTENSILs. Swimming pool look nice, but the water a little murky and always had dead insect floating especially at the kids pool. There were many leaves inside the swimming pool, as you swim occasionally the leaves touched our body that startled us. In few places, floor uneven, so watch the steps while walking. If only they could maintain the facilities well... with the good service and great location that they have now, it would be perfect and it can be one of the most favorite hotel in BALIKPAPAN.

Clean, nice staff

Location

They call me Papa, after many stays they are Family now.. in the restaurant they order my food, papa cannot have this..not good for you..the girls are my Daughters now so i go buy chocolate bars for them for taking care of me.. the rooms are all spacious, large comfortable bed, couch, big screen tv, many channels, the bathroom is big enough to move around in comfortably.. there is kitchenette in the room, Large refrigerator, not mini fridge.. the pool is large, clean and great fun… the cake shop has great deserts..ENAK !!! the guys at parking entrance are very nice and friendly, finally trained them…call me Tom..not sir.. the front desk staff is great.. very polite, Efficient and friendly.. Housekeeping staff does a great job also. the Woman who runs the hotel, Mami Vika is very pleasant and loved by her staff. for me when i am in Balikpapan this is literally Home ! thanks to every single person there for all the love..🙏🙏

Food

This hotel has a strategic location, my sister stayed here back in 2017 and was quite impressed by this property? however, this time we can see that the hotel has been under maintained, you can see the furniture in the room are worn out and lack of cleanliness e.g dust all over the lamp case and coffee table, yellow stained toilet seat, stained on the linen and the curtain. This hotel has lots of potential however needs lots of improvement on the Housekeeping side. I worked in the hotel myself, in my opinion the listed price isn't match the condition of the room. The few things that saved this hotel from my 1 star review are the breakfast (lots of variety and good taste), the pillow (firm and comfy) and the attentive staff. You also need to pay attention on the sofa, due to the material of the sofa and probably lack of air circulation it might invested with either bugs or mites, I got itch when I sit on the sofa and when I reported to the Front Office they stated they will do treatment however when the staff came I realized that the treatment is to cover the sofa with new linen not some kind of spray or hot steam. Kindly improve your maintenance and housekeeping procedure.

Room size & pantry

Bathroom’s door difficult to close

none

old, not clean, noisy

The hotel is old and definitely not worth the price paid!there are much better hotels in the area.

How can i say anything but great !!!!! Room was perfect. Hotel clean and nice. However the best part was the Sfaff...ON SCALE OF 10 I SAY 20 !!!

Stayed atv3 bedroom Royal Suite Nice view by the beach, sound of the waves and winds..makes me happy.Spa was good especially after a tiring day. Good spread at breakfast.Location is near to restaurants and shops.5 minutes walk to Kampoeng Pinisi. Good stay.Recommended for people with family.Would stay again.

Nice hotel from the outside, great ocean view & swimming pool that’s about it , check in @3pm and had to wait for another 1h , bed cover / sheets was dirty/stains , called the front desk and requested to give us clean bedding . bathroom shower had lots of mold everywhere & water smell weird/old pipe , kitchen blinds not working properly and broken . great stuff they are very nice n polite sad part the hotel need lots of fixes n cleaning up to do .

The hotel is actually blocks of apartments so the rooms are really spacious, feels more like studios really. Situated just by the sea coast, I was able to enjoy the sea breeze while doing my work on my laptop in the afternoon into the evening. Breakfast was slightly lacklustre but made up for by the location and scenery.

Checked in, usual info about breakfast etc not given, had to ask for assistance with bag. Room needs attention, bathroom filthy, pee stains all over toilet, bathroom stuck of urine, had to get them to come and disinfect bathroom. ( Still stunk ) curtains are wrong size for Window. No water in room but a empty jug so you have to go get it yourself. Didn't fancy menu so ordered a delivery, security would not let him near hotel. On check out, 2 members of staff just watched me struggle down the stairs with three bags, no help what so ever. Room was on 16th floor but still very noisy from traffic. Would not stay there again

Front desk service sangat ramah, layanan cepat dan mendapatkan petunjuk yang sangat jelas, jalan menuju kamar terkesan tidak menarik, lift perlu di renovasi, se tiba di kamar terkesan bau lembab dan bahkan kasur dan bantal masih tercium bau keringat. Amenity cukup lengkap, kamar mandi dan shower nyaman, televisi dan pendingin ruangan menjadikan kesan kurang menarik pada suasana kamar meski kamar sangat cocok untuk kunjungan liburan keluarga

Good..................... Nice....................... Ok.......................................... ................mm

pada dasarnya hotel nya bagus...cuma telponnya gk bisa digunakan sehingga gk bs komunikasi dgn room service dll

Je krijgt hier veel vierkante meters voor je geld. Een aparte zitruimte en eetruimte, zodat je geen kruimels oo bed krijgt als je in het hotel wilt eten. Ze hebben een prachtig zwembad, dat op zee uitkijkt, en waar je degelijk baandjes kan trekken. In de ochtend kan het er wel erg druk zijn. Het hotel heeft enorm veek kamers en wordt goed bezocht, waardoor het bij de receptie en bij de lift wel eens lang wachten kan zijn. Onderhoud loopt hier en daar wat achter, maar het blijft een favoriet.

Good hotel good view best prices👌 Enjoyed staying here😍 Thankyou aston balikpapan

Really enjoy staying in this hotel, room is clean and spacious. Breakfast is ok.close to the city, walking distance to the beach

Te. hotel was. Okay. Rooms were large. They could use better maintenance and all the balconies are locked so you can’t use them. The staff were fantastic to us and made our stay better.

Waited 1.5 hours to check in as our room wasnt ready at 4pm Hotel is in need of a renovation Wifi doesnt work but that could be due to general vacinity of hotel Definitely recommend another hotel

Tempatnya strategis n pelayanannya baik

2 DAYS WITH NO BATH TAP WATER AND SHOWER SMELLS BAD MAGNESIUM.

Travelling alone and had booked executive room, changed to a superior which was much better in both room felling and also the comfort. The hotel is ok, and there are some good spots to view the sea. No beach though. Internet Wifi good.

sangat menyenangkan

Handling tamu di front office lama...apalagi ada tamu crew yg didahulukan..

Worst

Clean, Nice location, has a nice safe and bathroom. Has an elevator and LCD TV. Comfortable bed, great swimming pool. Excellent complimentary breakfast. The toilet kept running all night they needed to fix it. The AC worked great. The safe was large enough for my laptop. They do attract many children / families and those children fill the pool many hours and run around in the hallways, it is a little hard to get a good night sleep with all the noise.

I think my title should sum it up. This hotel was saved by the view orherwise room was dirty like small ants everywhere from kitchen to bathroom. Stain on the bedsheet, ashes on the couch.

Old but inexpensive

The Hotel is about 30 minutes Airport, rather smooth traffic compare with other Big cities of Indonesia. The Hotel is near a mosque therefore you will experience the praying music for the evening, till 9pm+. The city closes very early like 7pm ( not in the shopping malls ) and you will not able to find local foods on the street. The Spa and Massage service is closed till next year and fitness centre will not provide towel, you need to bring your own. The room that I was staying seem clean but the chair at the dining table is bugged and I have to overlay with towel. But I have to say the sea view from the Hotel is good and is nice to have the sea breeze in the morning.

view, service, everthing is not bad except airconditoner

Hotel Pilihan yang tepat Untuk Liburan dgn keluarga,Kamar yg luas dan fasilitas lengkap dgn harga terjangkau,terdpt dua tempat tidur yg terpisah serta kamar mandi yang terpisah,memberikan kenyamanan menginap yang tak terlupakan.

De ontvangst was niet prettig; de bugscontrol kwam juist met een mondkapje op en gifspuit uit mijn kamer, en ik moest daar zonder bescherming naar binnen? Dacht het niet! Na veel gedoe over roken/niet roken een andere suite gekregen, maar hier liepen de mieren over de grond. Kortom de 100 euro die ik hiervoor heb betaald was weggegooid geld. Daar zou je 5 sterren topklasse voor mogen verwachten maar zo niet bij het Aston

Good location, clean, room is big ,helpfull staff

Due to a situation with our flight, we had to stay in Bakipapikan. It is not a touristy town, but the hotel was on the water. Great we could relax here for a few days since our original plan did not go accordingly. It was very hard to determine which hotels were nice in Balipapikan. This hotel got 3.5 stars, but it looked like we could just relax on the beach. First of all no beach. The hotel just overlooks the ocean. The pool closes so early at 6:00. Our hotel safe did not have a battery in it, but that didn't mater because the door didn't lock! We pre-paid for three days, but ended up leaving two days early. Oh and this place was so dirty! Mold all over the bathroom, ants crawling all over the floor and the walls were dirty. All of the amenities were really run down too. I was very dissapointed with hotels.com for having this hotel listed on their website.

Guest Supplies not complete, reserved non smoking room but they gave me smoking room, reserved twin bed but they gave me single bed, Pool Very Dirty, Staff need to smile :)

nice hotel and qualified...i'm enjoy with my holiday, and will be my favorite location for next holiday. Thanks Aston

他に良いホテルが無いので、利用するかんじ。良くも悪くもない。

空港からも近く、ホテルの部屋は広く清潔で快適だったけれど、朝5時前後の外からお祈りの声がうるさく、工事のためか停電が数回あり、また2つあるエレベーターも1つが故障で、停電の影響か数時間だけ断水もあり、改善を求めたい。

Saya sdh booking dgn kriteria no-smoking room krn bawa baby dan balita..alhasil sy dpt room yg smoking yg sy msk kondisi kamar bau rokok menyengat dengan kamar sdh dihidupkan..sdh complain ke receptionist, dan blg room service akan segera mentreatment room, tetapi sy tunggu sampai anak" tertidur tdk muncul jg..bad service..

Hotel staff were friendly and helpful. Massage service was average. Nothing much to do in vicinity. Downside is that not many people speak English.

Great location and service second to none

Balikpapan is just a very small city with a lot of industries and commercial running on, so for holidays are not so suitable especially I'm bringing along my whole family, but lucky the hotel have everything so I can have a very good rest and be close to my wife and kids, love it very much. Bt alcohol are quit difficult to buy around the hotel, and hotel charge very expensive....buy overall I felt alright with my stay....

私が宿泊したタイプはデラックスタイプだったのですが、部屋はとても広かったです。ホテルと言うより賃貸マンションです。建物が２棟並んで建っていて、正面中央に階段が５段ほど設けられていて、階段をあがるとサービスフロントがあります。正面右の棟がホテル棟で、左棟は居住者専用棟（residence）ですが、出入りが一緒なので、結構人の出入りが多いです。エクスペディアで予約して３階（フロントが２階）の部屋へ通されました。建物は写真で見るよりかなり老朽化？しており、通路やエレベーターはとても古く感じました。室内は奇麗にお掃除されています。 ただし、近くにモスクがあり、毎日AM４時頃から野外スピーカーで大音量の放送が流されますので、まったく寝れませんし、当該敷地の周りがほとんど地元の方の居住区ですから、朝６時過ぎから”にわとりの鳴き声”が凄くて、困りました。さらに、３階ですと”匂い”が凄いです・・・海沿いにこのホテルが建っているのですが、とても汚れていて、凄いゴミ溜めになっていますので、そこから異臭が発生しているので、部屋の窓は開けられません。ホテルの方に頼んで15階のお部屋を見させていただきましたら、まったく異臭もなく、ニワトリの鳴き声も気になりませんでした。たぶん無いと思いますが、もしまた行くことがあれば、10階以上の部屋をリクエストします。 ひとつだけ良かったことは、レストランマネージャーはとても気配りが出来て、気の利くインドネシア人でした。ロビー階レストランはとても良い状態でした。

We had specifically requested a non-smoking room and were told that they had none available. They later offered to give the room an "ozone" treatment that of course had no affect. We were moved the next day to a non-smoking room. However, our friends that stayed here and had the same problem. They were moved from one smoking room to another smoking room. The management here is lacking at best. I highly recommend going somewhere else.

初めての利用。 5000円台後半、税込で7000円強の値段であったが、案内された部屋は寝室2つ、LDKつきのかなり広い部屋。部屋の調度もモダンな雰囲気。インドネシアであることを考えると非常に綺麗で、大満足。 また利用したいと思えるホテルだった。

I booked one night for business travel and definitely wished I had stayed another. Lovely pool area overlooking the ocean and nice breakfast. Rooms were nice but noticed very small things that you see in very nice but clearly foreign/developing country hotels like clearly a brand new table but with a chip that must have happened in installation or the shower pressure being a bit low, but I don't care about that small stuff if the overall experience was comfortable, which this was.

the hotel is close to business center in town and the airport as well.