Hotel Casa Sun and Moon

Todo.. me encantó!!!

Location, facilities, great to have a kitchenette and fridge, and good pool

Nous étions là pour seulement 1 journée complète il a manqué d électricité toute la journée et de vacarme a cause des travaux j ai une souris qui m a marcher dessus dans mon lit la nuit passé

La seule chose que nous avons aimé c est la piscine

Ubicación, atención, instalaciones

la cama, el colchon no era comodo, y el estacionamiento muy pequeño, había que llegar temprano o dejarlo afuera

Ubicado cerca del centro, fácil acceso a la playa si no tiene dificultad para subir y bajar escaleras, alberca limpia y vista excelente. Buena ubicación para llegar al centro por el andador. Muy familiar y tranquilo

Las camas muy incómodas, no te puede mover por qué rechinan.

Location on the beach was a plus- could hear the waves at night

One must bring your own coffee- there are coffee makers-need to provide blankets in the room- my friend loves a cold room, I do not- I had to use towels to cover up with.

Location ....the view, the staff. It was peaceful You could hear the wves rollin in through my door . i will return loved the breakfast and staff... too bad Lennys not there anymore and i missed Rodrego yet Larry is great as well! Thank you from the bottom of my heart. I am a recording artist just finished takin care of My bro Terry Jacks who was the Poppy family Band and of course Seasons in the Sun . I have a new album comming out on Regenerator Records Larry Hennessy the famous Dj of Rock 101 Vancouver BC Canada Larry and Willy Love gratitude Willingness and Grace Craig Jacks

Zero it was all great!

A little bit old, but with a great ocean view

Limpieza, tranquilidad y buena ubicación

Hace falta un poco de orden en los huéspedes

Dejó de funcionar el aire acondicionado

Unobstructed beach view. Easy access to the beach. Easy walk to many restaurants. The breakfast restaurant across the street is delicious. Very friendly and very helpful staff. I will definitely stay here next time I travel to Zihuatanejo

Grandiosa vista al mar

Muy bueno

Las camas rechinan mucho

I was here for over two weeks. Lots of empty promises from manager. No hot water for two weeks. No English at all on tv. That was bearable but no hot water sucked. Sketchy wifi Staff was good but over priced for what it is

Good beachfront location. Simple rooms, clean. Helpful and friendly staff. Great pool with fantastic view. Recommend

Good location, right on the beach and walkable to all areas. The rooms are basic but clean, great pool with fantastic view. there are kitchen facitilies available. Helpful and friendly staff. Lots of dining options close by, as well as beach massages etc. Recommend

A great place to enjoy Zihuantanejo. Close to town, close to the beach, close to some of the best food around. The rooms are big (stayed in a suite) and comfortable. The jacuzzi is a nice touch. Inexpensive to stay but old Mexico luxury. Fantastic pool.

This is a friendly hotel and community. A great view and we chose to walk everywhere.

Needs a Reno but we only planned on a 1week stay and stayed nearly 3. The location is the top reason we enjoyed our stay. The proximity to the beach is great. The hills are a workout but worth the effort. We felt very safe even walking at night.

I will NEVER stay here again. The hotel is so run down that I don't know where to start. Mold on the ceiling, cracks in the wall, holes filled with cement on the floor, shades that were cracking and broken, electrical conduit running through the shower, rusted towel bars. pool tiles missing. It looked nothing like the photos on the internet! And all this for $271 a night! The only positive I can give it is a convenient location.

Everything was great except the sheets no the bed were uncomfortable. Other than that, the property and room was fantastic. Lovely place , would stay again.

Location is good. The locks on the outside gate and room are difficult to get to work.

Location, cleanliness and friendly staff

No hot water in the shower!!

There was NO hot water any time of day. Talked to others who had been there many times and never any hot water. This a deal breaker for me! I had a Master Suite room 23. This seemed to be the least spacious Master suite available. I would not book the Master Suite again but rather the cheaper suite without hot tub but with indoor kitchen and separate bedroom. The hotel is older and could use some TLC but I did not find this a problem. Pros - The pool was great, warm with a nice view of the beach and sea. The A/C worked well. The breakfast was good. Gates off the street and beach access were locked so no one could just wander in. Felt safe. Lot of repeat visitors and everyone friendly. Large outside common areas with seating and beach and sea views. Summary: If there was hot water I would definitely return to this hotel.

The view from my room was spectacular . The bed was a little hard and pillow flat but oterwise everything was perfect. We had to transfer room the day before we were leaving, which was a bit annoying, but otherwise this place was really great.

loved the location of the property and the view from the pool

All in all we had a good experience at casa Sun and moon. The location was great, small staircase down to the beach, and lots of restaurants within 3-4 blocks. The hotel was nice and quiet, spent lots of time reading books by the pool. Pool was nice, had a great view of the ocean but there was a couple spots where tiles were broken off (not a huge deal). Our only issue was with the room they put us in when we got there. I booked a suite with kitchenette and the room we got felt like we were in the basement in this dungeon feeling type of space. My anxiety was through the roof, we talked with reception about it and they didn’t have any other rooms available until the next day. So they did move us the next day, to a suite that was exactly what the pictures from my booking showed, which was great but they didn’t give us anything back for that first night or offer us anything for our trouble. If you book here and booked one of the suites don’t let them put you into suite 00 you will be disappointed big time. Ask for 10, 20, or 30. 20 and 30 have the best views. We got suite 30, the view was awesome, the AC worked great, bathroom was useable lol, the furniture was rickety but functional, questionable electrical wiring, but all in all good. I would definitely go back to this hotel as long as I know exactly what room I’m getting. Also the staff did not reply to a single message sent to them on hotels.com app, I had to email the hotel directly to get any type of communication.

Great view and close to everything

Close to town, great view of the bay. Beach below. Only issues is it's really old.

Nice place

Nice view over the Bahia Zihuatanejo

The view was amazing. The building is old but walkable distance to Zijuantenejo

The property is a little old needs a lot off maintenance and staff are not really nice and bad communication not really cooperative they not offer any solutions they just talk you no and really basic things like a extra towels you have to wait until next day to be able too give a towels is crazy

Spacious room,HVAC was cold all the time.

We just one night as we’re you were passing thru . We didn’t expect fancy but the room has very run down …. Peeling paint , window that wouldn’t close properly , cold shower , old bed and bedding, limited towels ,The staff was kind and helpful but the conditions of the property were rough . That being said, the view of Madera beach , as always, is breathtaking .

Views were great the place needs some tlc a bit run down for the price

The breakfast was NOT worth the money, the food was cold and cold coffee.

Such a beautiful hotel! The landscaping, the view, the colors and all the sun and moon detailing made this a stay to remember. Easy access to the beach and boardwalk was the cherry on top.

It was good for the price

Booked with Casa Sun and Moon for 2 weeks for 2024 but needed to cancel due to an extreme medical issue. As per their cancellation policy, on August 22 we canceled our reservation and requested a refund of the deposits paid. Still have not received my refund. I have jumped through all their hoops and provided them with all the documents and information they requested…. written letter of cancellation, credit card details, bank information, drivers license, etc. There is nothing else they would require to issue my refund. Excuse after excuse from the hotel. It appears that they have no intention of issuing my refund. I would be very cautious about booking with Casa Sun and Moon.

Beautiful view and friendly staff.

Very nice place.

Everything was really nice. I love it. I'm gonna come back next year.

Casa Sun and Moon is a very nice property. It’s in my favorite area to stay, very convenient. The staff that manages the hotel are very friendly and helpful. It should be noted that the double rooms all share a common balcony and the king suite only has a tiny balcony big enough for a chair. I don’t think that is clear on the website. The rooms are very comfortable (the beds here are always hard). Bonus- the shower is great!!! I would definitely stay here again.

This property was simple and clean and close to all we were doing. The staff was friendly and helpful.

Location right on beach and overlooking beach and town. Pool was clean and very comfortable temperature to swim in. Secure gated parking was available across the street at the reception area of the Casa's sister hotel where clients check in. Room size was large, bed comfort was similar to other Mexican hotels. Easy walk to numerous restaurants including Lety's. Would return. Great value.

Great location! The room was clean with a good AC. Friendly staff.

Quaint, low key, friendly staff and excellent location.

Beautiful location, friendly and helpful staff.

Great location! Great sea breeze all day. Easy to walk to lots of restaurants.

We loved the view, and the convince. Unfortunately, there was no morning coffee provided. When we checked in we were not told about all we had access to so we struggled with navigation. As Canadians who have very little Spanish, it made communication difficult. This was on us and had nothing to do with the staff, it did unfortunately hinder the ease of checking in and out. What we didn't like was the room next to ours had the music blasting all night. As the room had door access, there was no filter and no one to tell them to turn it down or off. This made us leave the hotel a day early at the loss of our money.

My husband and I always enjoy staying here whenever we come to Zihuatanejo. Sweet little place with a mix of tourists from USA, Canada, and Mexico. Very convenient for walking the town and beaches.

The location was great

It was a amazing, beautiful hotel, great service and perfect location!

The ambience of the place and location is not very good, hard to find it also the checking is on another place same with the food restaurant, we have to leave day early because we weren’t happy with all those services

We booked and paid ahead but couldn’t stay in this place. This was more a converted storage space than a room. OK if you are a “hobbit “. Do not, I repeat, do not book ahead. They have alternate rooms across the street and you wouldn’t want to stay in them either. Shame on you for even thinking anyone could stay here.

Hotel caters to buses of travelers. No longer a peaceful, quiet vacation. Rooms and bathrooms need major work. Staff very nice. Public areas were covered with trash in the mornings including cigarettes ground out on floor even though hotel is 100% smoke free. Repeat travelers to Sun and Moon but won't go back.

Excellent view overlooking La Madera and the bay. Convenient to El Centro.

Everyhing as expected. Amazing view, quiet and relaxing. Excellent staff, very attentive.

Gorgeous view and nice location. Pool could have been kept cleaner. No elevator.

good location ,you can walk everywhere from hotel hilly but taxis are right across the street.lots of stairs if your on the upper floors.pool is nice and over looking the ocean,stairs down to the beach,they are working on an all new beach wall that will join all beaches

We stayed 2 weeks here right before most Canadians and Americans descend on Zihua. Mostly local families on vacation. Located at the end of Playa Madera, its ideal for beach hanging out as well as near at least 15 restaurants that are worth visiting. Lots of cooking facilities if you need them and rooms have fridges and bottled water is all supplied. Laid back, nothing fancy, quiet and friendly staff make your stay here easy.

Location good. Hammocks nice. Gardens beautiful. Bathrooms in rooms are passable.

This little Mexican hotel has everything we love: good food at the Burgados terrace restaurant, friendly staff (to practise your Spanish), clean rooms, ocean beach, lots of awesome seafood in all the local restaurants in walking distance, a fish market, a Central Mercado- we love it all! Oh yes, cannot forget the resident massage therapist- she’s excellent!

Sadly, this place has gone downhill in the past ten years. We stayed here ten years ago with our four kids and their families. We came back this past October with our kids to celebrate our 50th anniversary. When our daughter, who stayed in the honeymoon suite, turned down their sheets the first night, there were black stains on the sheets and the pillows. Even though the linens were promptly changed, the pillows smelled moldy inside the pillow cases. They had to sleep with towels over the pillows to cover the smell. We found a black substance on the wall behind the bed. The wall was painted to look like an elaborate headboard. When pillows were leaned against the wall, this black substance continued to rub off onto them the second night. We all left after the 2nd night when this issue in the honeymoon suite had not been resolved. There were also many areas on the exterior walls that were cracked and looked like there was black staining present. We found other accommodations for the remainder of our trip. We eventually received a refund for the remaining five nights for all four rooms that had paid upon checkin. They also refunded the first two nights for the honeymoon suite.

I had already indicated how disappointing we were and left after just one night

Got to say that it has taken me this long to write as I don't want to see a big influx of people ruin our quaint home away from home...sigghhh... how greedy can I get?? Truthfully you have to be there to believe that you can have have so much for such a good price.And to be treated so so so well by all the staff. They are what makes either Sun and Moon or Caracol truly and incredible vacation. WE WILL be back again and again and again!!!!

I was back at Casa Sun and Moon from February 13th to the 20th this year and love this place. The rooms are basic and it is a smaller hotel but the location and the staff sure makes for it. It is sitting right on top of La Madera and walking distance to it all. Most of the best restaurants in Zihua are located right next to it on Calle Adelita. Carlos, the hotel manager, will take care of you at their sister hotel across the street, Hotel Zihua Caracol. They remember you from year to year and have awesome staff taking good care of your needs. A nice small infinity pool is at Sun and Moon and you can use the slightly larger pool at Zihua Caracol too. Sun and Moon does not have a restaurant but there is a restaurant on the rooftop of Zihua Caracol for dinner giving you very nice views of the bay and area and for breakfast they have another location in their hotel. At Sun and Moon on each of the 3 floors you will find an open kitchen if you feel like cooking or preparing cocktails. There are fridges in the rooms as well.

I've stayed here twice. For me, the location is perfect. Close to town, close to great restaurants, and close to the two major beaches in Zihuatanejo. I don't need fancy. My vacation isn't ruined if tiles are missing from the pool or I see an ant or bug...it's the tropics. The staff couldn't be nicer and more accommodating. It's very family oriented because there are fridges, a place to cook, comfortable open space to socialize, a good pool for kids and reasonably priced. The rooms show a bit of wear and tear, but it's clean, safe, and more than met my needs. Large families come - especially weekends and it can get raucous. But it's happy noise.

I loved this small hotel. It is in need of some pool repair and some new paint. However, the staff works hard to maintain the hotel. It is located in a perfect spot, close to many restaurants and the beach. It is not a Barcelo, so don't expect that. Rooms are clean and it was very safe, as they have a full time guard. I would return!

We love the fact that the ocean was right outside of our door. we also love the fact that it was 83° every day the hotel was great about that

great need for maintenance, pool missing major areas of tiling, cracks and paint peeling throughout, advertizing of ocean view from rooms is very deceiving.

Love this hotel. Pool needs some tile repair but is still lovely and clean.

When we booked we were given the impression of having an ocean view, it turned out our room (a junior suite)was at the back of the hotel over the street, it has a very small balcony approximately 3 ft X3ft from which there was a small peel at the ocean. We felt quite decieved and asked for another room which we got for a substantial increase in cost. There are perhaps two rooms which have a decent view of the ocean. The hotel is in quite rough condition: majors patches of tiles missing in the pool acrea, cracks and peeling paint throughout, only warm water for showering, had to heat water on the hot plate for shaving and the furniture is rickety beyond function, rustic or quaint is one thing but junk is another.

We had a great time there. There are stairs to the 3rd floor and the exercise was great if your in shape or in your 30 to 40s . I am 61 and in good shape . Loved the cooking faciltiies on each floor . The view is lovely of the beach. Staff very friendly and accomodating . Wonderful place and had a super vacation there. We do walk 2 to 10km a day or 1 to 15 miles a day,

We had stayed here for 3 weeks every year for 10 years in a row, in the 3rd floor master suite. Not fancy, but a fair price for the view and room. Carlos always promised to not give away "our room" in February without checking with us. We always paid a deposit for 2 nights. Last year, 2016, we went to pay our deposit for 2017, and lo and behold, the 3rd floor master suite was unavailable for all of January and February for any 3 weeks straight. We finally agree to arrive on January 7, much earlier than we prefer, but we were able to get the first floor master suite for 3 weeks by doing do. We again paid a 2 night deposit. Also, beginning in 2016, the hotel has signs everywhere that the entire property is now non-smoking. When we checked in in 2016, Carlos said, "No problem, you can smoke on the master suite balcony". Many people were still smoking on the 2nd level and by the pool that year (2016). Ok, when I asked about 2017, he also said, "Ok, no problem". Well, this past September, I began to get nervous over a simple verbal reassurance from Carlos that I could still smoke on the private terrace of the first floor master suite. So I wrote and asked for written assurance that smoking would be allowed only on the private terrace. The response I got? NADA!! ZIPPO!! NOTHING!! I repeatedly wrote (and I know I had the right address after 10 years, plus I was "responding" to previous e-mails from the hotel). With growing frustration, I asked for a refund, and advised the hotel that we would be staying elsewhere. We did not get a refund of about $200!! The hotel certainly has the right to ban smoking wherever it desires. Just own the policy and treat loyal customers with some courtesy. This place felt so much like a home away from home for so many year. It's sad that the relationship ended this way. We did wind up finding a lovely place on La Ropa for very little more money, and many more amenities, with an outstanding owner and manager. Yes, we've booked Villas San Sebastian for next year, and hopefully, many more years to come!!!

The resort is on the beautiful Zihuatanejo Bay!! The rooms are very basic, needs updating and fresh paint. Bedding was clean and housekeeping service daily.

We had a wonderful time at Casa Sun and Moon. We had a suite- which had a small kitchen, which was very nice. Also, a separate bedroom/bath area, and a private balcony that overlooked the ocean. It's very well located- within walking distance of many fine eating places and downtown. Situated on a cliff overlooking the ocean, and just a few steps down to La Madera beach. The hotel itself is nothing fancy. But it is very clean and well run. Security guard Jose became a friend, and he kept the place safe. We will be back.

We really enjoyed our stay at the Casa Sun and Moon. It was in a great location overlooking the bay and within walking distance of many good places to eat and downtown Zihua and the beach. We had a suite, which was nice as it had a small kitchen with a fridge, and a separate sleeping area. It also had a private balcony overlooking the bay. Staff was friendly, especially the security guard Jose, who was great. We would surely stay at the Sun and Moon again!

Hobby cat rental and massages are reasonable nearby.

We stayed in the suite. It of course is Mexico style accommodations but for $78.00 we were happy! Great having our own kitchen and it was very spacious. You can hear the waves from the beach but also the garbage truck in the morning. We really didn't mind and would come back here as you can see the beautiful beach and are just steps away! They could invest in a softer new mattress though and retileing the pool. The staff was excellent! Very friendly and accommodating.

So many things to do, the museum and the ruins were very interesting, about history, central Zihuatanejo great restaurants check out Vivas Itallian restaurant on the corner great food super people my second time in Zihuatanejo , will be there again love the people.

Close to the ocean great view nice people, good security, clean, really enjoyed staying there will go back great place I would recommend it to everyone Christmas is a very busy time and lots of fireworks

Property needs major overhaul. After visiting neighboring hotels this hotel would not be well rated at all for pretty much the same price The excellent staff made it all OK

Nice staff. Very clean, but be prepared for unreliable hot water and insane door locks. Excellent beach and town access. Everything in walking distance (if you can hack the hills otherwise taxis are very cheap. The view is absolutely wonderful and you hear the surf as you fall asleep - priceless.

It was just ok, not worth the price, we payed for a higher end room and were placed in a much smaller room that was not very nice on the first night, they had messed up our reservation. Second night got the room we paid for but the next morning they asked if we would mind moving back to the smaller unsatisfactory room as they had messed up some more bookings. We refused. The first room was totally inadequate, old and in poor condition. The room we had for the remainder of the stay was adequate but overpriced for the condition of the facility. The hotel was reasonably clean, just kind of worn out. There are much nicer places for less nearby. They would not adjust the rate for the first night, I reckon it should be half the cost, they told us to take it up with Hotels.com. Would not stay there again, the rooms were misrepresented. Unhappy with the hotel and Hotels.com. The maid was nice.

We have traveled many times and stayed at different hotels . I must say this was the first that the hotel receptionist and security failed poor customer service from start to end the rooms were incomplete . We had to ask multiple time for clean towels blankets. They don't provide you with a phone in your room so you have to cross the street to speak to the rude manager. I would not return to this hotel .

We have been coming to this hotel every year for the last 8 years. They never cease to amaze us with the quality of service and the beautiful location! Unless you get a suite, the rooms aren't very big, but they accommodate all our needs. If you have the option to include daily breakfast - DO IT! It's the best Mexican breaky you'll find in Zihua (with some traditional options as well). You have access to a beautiful pool overlooking the ocean, as well as a second pool and all the amenities at the adjoining Hotel Zihua Caracol. There's a rooftop patio with the best margaritas and mojitos in town!

As the rooms were open there were bugs in the room. We had to move 3 times during our stay.

This is a decent hotel in a great area It is no thrills No comfort For the right price it works

We booked a suit here witch for us worked out great for the sake of private cooking Most guest rooms have shared cooking here with a fridge in every room The suits and master suits offer private cooking The suits are very basic yet function able The cooking is supper basic Two burner stove top Coffee pot and blender Small fridge with even a smaller freezer It works but you have to shop a lot more often The room is relatively quite Beds are standard hard Mexican beds Staft is very good but not as friendly as smaller hotels Our room was always clean The pool was well milky most of the time and had a lot of tiles missing The hotel at frist glance looks very run down Surprisingly it fuctioned quite well There is another pool across the road whitch guests can use that is much nicer than the Sun and moon pool For a good price this is a place to lay your head

A nice hotel with a bay view - the hotel meets the basic needs with a few comforts, like an in-room refrigerator and pool. The veranda was the highlight, nice spot with seating and hammocks to relax and read and enjoy the weather and bay view.The room was clean and staff were very nice. The rooms all had access to either a shared kitchen area (one per floor) or had them in the rooms. I would stay here again although the bedding could use an upgrade and the hotwater was quite weak in my room.They had free wi-fi but it was not always reliable.

I moved 3 times, staff very helpful, thoughtful, hotel was the problem, old in need of lots of repairs.

Great little place. It was clean, the staff was responsive and it was near everything. Not a 5 star but that is not what we paid for, great value for the money.

We had a room with a gorgeous view of the ocean! Also a large outdoor kitchen with spa/pool on the deck! Every day the maids would make up the beds and make an animal out of the towels! Best if you know a little english as staff didn't know much english..

First time here and loved it! NOT a brand new American hotel. Older clean great service. Beach side rooms have a shared kitchen on each floor, each room has a large refrigerator. Close to EVERYTHING, no need for a car.

What a great hotel in a great location. Stayed for a week in early December and thoroughly enjoyed our time there. Location: super. Quiet. Great view of the bay. Short stroll to Centro or go the other way to La Ropa beach. Our room: Basic but great. Very clean throughout. Great private balcony overlooking the Bay. Hotel amenities: decent wifi in the common area. Pool was clean and quiet. Casa Sun and Moon is and older building but has been well kept. The staff is great, the location is great and we had super time there. We are going back again in December!