Hotel Zihua Caracol

Tiene buena ubicación,cerca la playa

breakfast was okay bed was comfortable pool was very nice service and staff were nice Quiet and restful place to stay

did not like the super hot rubber underlay they had on the bed TV was a bit high to watch when laying in the bed pool lacked rails to get you in the water safely for someone with difficulties

Beautiful grounds and pool. The entire hotel is well maintained and clean.

The upper floor stairs may be difficult for elderly persons.

La ubicación

El baño no sirve solo sale agua pero no se va nada

Lo que tienen muy moderno es el sistema de reservacionesy cobranza. Se puede remodelar y modernizar su mobiliario.

Podrían ofrecer más información de atractivos y servicios cercanos.

Una de las cosas que más disfruto mi familia y yo, fueron los desayunos incluidos, ahorra mucho tiempo y están deliciosos y bien servidos

No le dan mantenimiento a las regaderas, estaba muy vieja y salía muy poca agua, la reportamos y acordaron cambiarla, pero no lo hicieron

Solo la alberca

Muy pobres las habitaciones, ni una botella de agua, ni teléfono para comunicarte a recepción

Location is excellent! close to Playa La Ropa AND Playa Madera..simple, basic and everything you need. I booked it for my kids and grandchildren and it was perfect. Oh, and the Partenon was walking distance, too! an amazing venue for entertainment!

I think there could have been a couple more towels for a family of 4, there were only 2 towels. But I understand that it was REALLY high season so they were very busy!!

Location to the market

Beach water is getting dirty because it’s the end of the bay. Beds not comfortable.

thr Garden ... the gardener... the cleaning lady (Victoria) The check in desk ladie and the check in manager. Breakfast was great and i love the dinning room and the architecture the stakk thier were world class polite and freindly<<<((()))>>>

they used to have water on every floor the beds were short and sud standard for the value of the room

Breakfast,and location noisy a few nights

It used to have water in the stairwells...it was overpriced by about 15 %

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.

Very nice location, clean hotel and rooms. Also very lovely staff!!

The Room is a little tired. But pool area and location is awesome!

Great stay! Great staff!

Great time it was a good stay a good distance from everything

I would have appreciated a civil response to my attempts to contact them. I had an accident and illness shortly before I arrived, but only was told they would not refund $1000 for an expected six-night stay.

The staff never responded to my attempts to contact them.

Love the pool and garden area. Roof top view is beautiful

The breakfast was good, we enjoyed the Mexican breakfast and the last day was off the menu so we got our fried eggs. They did not offer tea ( without charging) tea should be included. Location was good, easy to walk for us. The beds were brutal and I feel that this shouldn’t be like this. The staff were all wonderful and helpful.

The beds. The beds need to be better. This was not the room that was on our booking so I’m not sure if we just got the terrible beds but we are still in some pain from them. Sleep is important to health.

The bedsheets are so rough it is almost like sleeping on sandpaper. The hotel has no view of the ocean.The closest beach is an 8 minute walk from the hotel . The hotel is neither in town nor on the beach. There is fine 4 star hotel, Don Andres, across the street and on the beach with nice large rooms with ocean views and balconies . It only charges US$ 20 per room than the Zihua Caracol. Brealfast is limited to 4 items. All other order paid a la carte. Very poor breakfast.

I was in Zihuahuatanejo, Mexico staying at a bad hotel January 22 to 26, 2024 on a Booking.com reservation. The service was poor but the facilities were worse. None of the rooms have phones in the room. The TV in my room did not work and had to be replaced. The tv's in the room are only 12 by 18 inches. There are no stations in any other language but spanishTV I booked and paid for a suite which was badly equipped with simple military style beds, no decoration. No chair, no table. No view. No interior decoration other than a few strange pictures on the wall. The internet only worked outside the room in the corridor so I had to change to a smaller room in a different part of the hotel where I could get internet reception. The shower handles fell to the ground when I tried turning them on. Three days after I told the front desk, someone came to replace the faucets. The bathroom was very small and not well equipped. There was not a chair in the room, only a small stool. The rooms have only a small window looking into the corridor which makes the rooms dark and visible to anyone passing along the corridor. The breakfast which is included in the price has a very limited offering of 4 or 5 choices of eggs. Anything else is charged extra. The car park is 100 meters up a very steep hill from the hotel and is locked. Anytime one wants access to the parking one has to have someone come from the hotel down the hill to open the gate and relock it. Very inconvenient. There are rooms on 4 floors but there is no elevator. All the stairs leading to the pool have no banisters. The entry to and exit from the pool are made difficult as there are no banisters anywhere. Around the pool there are only 2 chaises longues and 2 sets of tables with 4 metal chairs. The rooms all need paint which is peeling in various places. No bathroom amenities are offered except small bars of soap. The towels are hard and not absorbent. The beds are simple mattresses on a wooden support.

Very close to the beach

No service at all, no coffee, shower was cold and hard to use

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.

They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.

Sheets were dirty. Loud music from the restaurant.

I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

Close to the beach, beautiful neighborhood.

Clean, safe and friendly staff

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area

The pool is lovely

The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.

The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.

The staff was great, always very helpful. The person who cleaned our room very respectful.

Cute place, nice pool and bar area upstairs. Wifi only worked in lobby, not in rooms as the online description stated. Breakfast was pleasant, and service was very friendly. Our room had leaks both in the sink and the shower; which made for quite a slippery/messy and potentially dangerous situation. We told staff about it right away but nothing was repaired during our stay, so we had to improvise, using the bathroom trash bin to catch the water under the sink, and had to mop up the floor after showering with sopping wet floor mats and hand/face towels daily. Made for a lot of laundry since we try to be more eco-friendly and typically don’t replace our towels daily. Beds and pillows were a bit lumpy and our windows didn’t close shut. Lots of storage in the room for clothing and there was a lot of hot water which was a very nice redeeming quality. Just needs some TLC/maintenance, otherwise a nice place with easy beach access.

Great affordable hotel with good breakfast

Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.

Employees were kind and professional.

Black mold in the courtyard and broken toilets and

Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.

Everything we needed was close by and the staff are very hospitable

It’s a great place for price and location....plus you can use the pool across the street at Sun and Moon too!

Dirty towels, over charged, infested with bees, walls crack and ceiling peeling,

This would have been a salutary review if there wasn't a persistent smell of feces in the room. I told mment of the fact and they just shrugged their shoulders and said that this happens when the have a lot of guests. I guess it wasn't just my room. The fact that they had all the unrented rooms airing out should have been a signal. Other than that and the thin curtains, noisy families, maid that didn't come until 4pm,braying dog at 5am and rear half of unfinished rooms it was actually ok. Just behind the first row of hotels. Pool. Bfast, Ok cable and air. Clean. Big simple room. Ok water pressure and heat. View of bay. Pretty quiet. Good value if not for the sewer poisoning.

Our room was pretty spartan but for the price we felt very comfortable. It's dated but hey... your in Mexico! The beds left a lot to be desired, had a issue with one of the light switches (got a tingle every time we touched it...staff fixed next day) and towels seemed to be at a premium. A Real Premium... they lighten up a bit after we'd been there a couple days. On the plus side the staff was great, everything was cleaned daily, the pool was awesome, the free breakfast very good( 3 days), the rooftop restaurant very nice(twice) with a beautiful view and the surrounding area was great. As you might expect so many places to see, eat at and check out we didn't eat or stay at the hotel very much. For us la Madera is the area to be in.

Rooms clean and liked that breakfast included in our package

room was kept clean , food was mediocre , no hot water in room 302 , staff was concerned but never did get a hot shower ; would look for different accommodations next time although other guest were a hoot.

there is some odd things about this place: they take old towels in AM don't replace until 4pm, gas power wash of concrete at 111600 hrs, terrible noise. noisest folks were the restaurant staff. inc breakfast quite good no refirig, had to buy ice off site. great location and very pleasant staff.

The rooms were not clean. No extra towels or blankets. You have to check in and out each time you leave . Toilets were clogged and no Hot water . The responsiveness of the personnel on resuming this issue was not exceptable. Location was good.

Wonderful an de friendly staff. The breakfasts were filling and good. I enjoyed using the pool and liked the on sight restaurant. The hotel is centrally located with easy beach access. There were also massages available too.

Air conditioning worked well, was quiet, beds a bit hard, usually hot water but was at least always warm, friendly helpful staff, tasty filling Mexican theme buffet breakfast, pool at hotel and access to infinity pool across street at another hotel with great view of ocean and beaches. Front desk staff Geraldo and Eliana were welcoming and helpful. Staff at breakfast very friendly. Good deal.. low price.

This hotel is not targeted toward US guests but is fine for guests with appropriate expectations. Everything in our room worked. The breakfast buffet was basic Mexican dishes. The towel policy is strict and very limited as mention in other reviews. The beds are intentionally very firm. The shower tile was patched during a repair, poorly and the shower head was damaged probably while clearing mineral buildup, but they worked. If you want luxury, book a modern resort. If you are fine with clean and simple, this is a solid choice.

I arrived 2 hours before check in and was told I would have to wait until 3.00pm.As I sat there waiting for my room multiple people were checking in ,all hispanic. I got checked in at 3.00. That night my room flooded because of broken water line. My shoes and clothes were soaking wet. I went down to the front desk to see if they could dry them out. they said no

It was a decent place for our one night stay. Both of us have some mobility issues so we found it a bit difficult.

overall we enjoyed our stay, polite friendly competent staff, no language issues, the breakfast was terrific. they seem to cater to Mexican bus tours, so you'll get 2 or 3 quiet nights where the pool is yours, then the bus fills it up and it's bustling, busy and can be noisy until late, then back to quiet. also short beach walk to town, nice beach a block away.

They had no one at night, the A/C broke we couldn't call because rooms don't have phone and no elevator and we where in a 3rd floor and they leave at 11pm .

Stayed 3 nights in mid March. Good price for the room but oh does it need a makeover in a bad way! Need new beds as they were awful as were the pillows. 1980's style tv although we peaked in other rooms and they were furnished a bit better than ours this place could be so much better with some time and money with a makeover. Breakfast was included in our stay and it was really good as we were able to order off the menu. They advertised a rooftop bar but it was never open the 3 days we were there. A short walk down to Madera beach, it was ok if you like dark brown sand! I don't so wasn't impressed with that particular beach. We did a day trip to Isla Iztapa which was awesome and a catamaran trip another day. Next trip will find something different. Would only recommend if you want pretty much bare bones minimum.

Our room (#201) had a great new air conditioner; set the temp, worked perfectly; also very quiet. Very small bathroom, but we managed. Bed was a bit hard and pillows were terrible, very lumpy. Nice little pool. It was more noisy after 10:00 p.m. than we like (we're not young any more). Breakfast was okay.

My wife and I had a reservation for three nights but we liked the hotel so much that we extended our stay four more nights. The hotel is well located near Madera beach and about a twenty minute walk to downtown Zihua. The hotel staff was very friendly and helpful.

Hotel was about what I was expecting for the price. Beds are a little hard. Rooms are very basic. Floor was wet when we got there? We could get warm water if you let it run for a few minutes, but they are stingy on the towels. 1 per person and no beach towels. Worth it to bring an extra of your own. Breakfast was good. Go for the omelets, stay away from the soggy french toast. Staff was awesome but they will give you "tomorrow" as an answer to most requests. The safe in our room didn't work and never got fixed but nothing was stolen so no harm done. Rodrigo at the front desk speaks great English and is super helpful for translating and answering questions.

The hotel was fine. The pool was great and the staff helpful;.

Stayed 7 nights and this hotel has a great location with a sister hotel across the street to use the pool where there is a beach view. Breakfast was great , as well as all the staff. Clean , cute comfy.

Nice staff. Good happy hour. Uncomfortable bed. Noisy @ night.

We had booked in for one week and did not stay even one night. The room and hotel are in bad need of renovation - thankfully we found a room available at another hotel across the street for our first night. As we had prepaid and a refund was not available, we upgraded to one of their best suites at their sister hotel across the street for the balance of our stay (an additional $50 US per night). While better, this hotel is also in dire need of upgrading. The staff were working hard at cleaning and gardening but despite this our room had a rank smell (sewage?). We toughed it out for a few nights but ended up moving next door again to Hotel La Quinta Don Andres, a very nice and much newer property. On the plus side, the location of the hotel is good - across the street from Madera Beach and a ten minute walk into town, several restaurants close by.

This is a hotel and staff that I cannot wait to return to as the area is safe and the people at the hotel remember your name. We are very near the beach with many other beaches or downtown within walking distance. Shopping is easy and dining is good with many restaurants in the area. The roof top restaurant at the hotel has a fantastic sunset view. I felt cared for from the time of our arrival till the moment we left.

We had a wonderful time here. It was a short walk to the beach with many great restaurants within walking distance of the hotel. Great view from the terraces and the rooftop restaurant. Close to the beach. Great sunsets and star gazing.

We will come back to Zihay Caracol but next time we will bring all the kids. The pool is a great asset. I will take a room with a fridge next time.

This hotel was in a great location, we walked everywhere. Out of the 14 days we stayed there, we had hot water 3 times. We like to take a shower after being on the beach, but there was never any hot water. We loved the area just outside our room to have coffee in the mornings and cocktails in the evening and visit with the other guests. The pool area was great too. John, who ran the evening roof top bar/restaurant, was awesome. He made everyone feel welcome, and would do anything to please.

Very cozy hotel. Simple, needs some upgrades but they're working at it. Clean rooms and grounds, great staff always working and pleasant. Perfect location. Would definitely go back.

The Zihua Caracol is such a great place to stay. The staff is wonderful, always so helpful and kind. The breakfast room staff provide tasty, excellent meals. And, the breakfast room is also a super place to meet all the special visitors who stay at the hotel.The rooftop restaurant serves good pizza, and is also a good place to gather with friends. I took advantage of the large, clean, refreshing pool, so good after trekking around town in the heat:) The location couldn't be better if one wants to be near the beach, and also be near the town and malecon.

Overall, we were extremely happy with this hotel. Of course, the rooms are simple and plain, but acceptable for the price. We found the overall property and pool to be very nice. The rooftop restaurant and bar served great food and drinks. Also, Bartender John was a lot of fun. Our breakfast was delicious and Playa La Ropa was a (cheap) quick taxi ride away.

This hotel was great!...The rooms are clean and the location is perfect. 2 min walk to the beach and some incredible dining experiences. The staff are what made the hotel, always there to accommodate if they could. The roof top restaurant had a great view, and served really good pizza!

Worked fine for us for a short stay. Must admit we are rather spoiled when we go on vacation we tend to stay in higher end when trading through Rci but for extra days this was just fine.

hotel was good location ..John the bartender went out f his way on his day off to go help get a problem fixed on our car

Stayed for two weeks. Had a great time. This hotel is close to everything in Zihua, we only had to take a cab once when we went out of town to see the ruins. The staff is great.......happy hour on the roof top patio is a great place to have a mojito and watch the sun set! The rooms are basic but completely fine, they all have nice outdoor sitting areas with shade and the pool is nice too.

A friend and I stayed at the hotel for 10 nights. We enjoyed the pool and met some nice people. The hotel really needs some updating inside the rooms.

The hotel was decent for the price. There is no view of the beach / bay from most rooms. The staff was very friendly. The hotel is located a little ways from the beach so the sounds were of vehicles and other neighborhood noises. Good choice for someone looking for a low cost, no frills room.

Repairs were going on and it was dirty and noisy. There was no hot water! They did move us across the street after 3 days.

We had never been to Zihautenjo before and were very happy there for the 2 weeks. We explored everything the town has to offer which includes many excellent restaurants. The Hotel Zihua Caracol is centrally located so you can walk everywhere. The hotel itself is clean and they are working hard every day to renew things in the rooms as well as the surroundings. Staff is the best part, they are so friendly and try hard to accommodate in any way they can. Rooms were a good size, unfortunately Mexican beds are not what we are used to. Hint, went to Commercial and bought a foamy for $20.00 for the bed. Breakfast each morning was very good, a decent selection. The roof top restaurant open each day except Monday at 6pm, has a great view, pizza is delicious. Enjoyed John each time we were there.

This hotel is in the perfect location from which to explore all of Zihuatanejo. In addition, the staff was very kind, helpful, and accommodating.

Great place to stay, close to the beach excellent view from the terrrace restaurant. If you want an all inclusive then this is not your place. If you want to be welcomed and received like you deserve then stay here or the sister hotel across the street. We have stayed in both and we feel that as you have access to both hotels and pools then you cannot lose. The checkin staff of Carlos and Elizabeth are just the start of a great vacation. You can eat on the terrace or you are a a short walk front many other places. I would advise to pay a bit more and take the inclusive breakfast and there is little need for lunch after it. There are 4 beachs within 4-15 minutes walking with one requiring a short boat ride across the habour if you wish. There are many things to do and downtown is only a 12 minute walk away. It is a safe road to walk at night and the sunsets are incredible. We lacked for nothing!!!!

Staff was friendly. Food and drink was excellent. The only negative was the hardness of the beds.

This hotel is old but clean and comfortable. Few steps away from Madeira beach which I liked. And not too far from Downtown Zihautenejo.

Room was small but comfortable, it works for a place to stay if you are more interested in getting out and exploring the area. Ac worked, showers were hot, pool was nice and staff was more than friendly.

Staff tried hard but despite many polite requests I never was able to get hot water. The staff did give me a promotional deal as they were almost empty. I had to request toilet paper despite leaving an empty roll with the tip.

have stayed in Zihua before and room was as expected, not plush, no mints on the bed or flat pannel TV. TV has only 2 stations, both Spanish. Staff was nice. Bathroom had shower stall, comode and small sink (14" across) one light bulb above the sink/mirror. No Flat TV built into the mirror ( Marriott-Hilton Head). Basic room, OK for the money. If you need Plush, room service, towell attendent at the pool, go to Ixtapa or Can cun..

if you want a place to crash it's not bad. We did'nt have much of a view 1st floor room.

The location was super - we could walk to everything. Our pool clean & quiet - but if hub-bub desired we were able to walk across street to share ocean side hotel pool. Had to switch rooms after first night on inferior mattress - chose to upgrade to room with fridge/kitchen at that time - so a bit extra $ spent. Went to the outdoor restaurant there once... much better choices nearby. Shower works but takes 2 showers for the warm water to arrive! Not the best but a long way from bad.

Located at the eastern end of the La Madera strip. a 10 minute walk to the centro and many super restuarants along the way. The top floor is called "garden views" but actually many have awesome ocean views. the balcony is not private, but it was very quiet when we were there..the pool is good too.