Canadas Best Value Inn & Suites Kamloops vs Similar Hotels

Rooms were described as poorly maintained and uncomfortable.

Generally comfortable rooms, but some reported issues with bugs and maintenance.

Mixed: comfortable bedding and renovated rooms reported by many, but issues include odor, noise from guests above and occasional incorrect room descriptions or dirty towels—room comfort is generally good but inconsistent.

Rooms reported to be dated with some maintenance issues.

Numerous reviews criticized the cleanliness of the rooms and facilities.

Some reviews indicate dirty rooms and issues with cleanliness.

Mixed reports: several guests praised clean rooms, but multiple reviewers reported strong room odor, dirty towels, carpet and bathroom window in need of detailed cleaning—overall cleanliness is noticeably below average.

Multiple reviews mentioned unclean rooms and dirty bathrooms.

The location received positive mentions as being convenient.

Good location near the river, although some noise from the highway was noted.

Very positive: repeatedly called a great location for stopovers and convenient for travel (close to highway). A few notes about trains nearby, but overall location is a major strength.

Convenient location for hospital visits and walking distance to town.

Service issues were common, with complaints about responsiveness and staff assistance.

Friendly and helpful staff were frequently mentioned.

Consistently praised: staff described as very friendly, accommodating and helpful at check-in. Service is a strong positive in most reviews (rating slightly elevated to reflect consistently high service and to balance lower cleanliness while still justified by multiple mentions).

Staff were friendly and accommodating, though some issues in contact after hours.

Complaints about coffee supplies and overall beverage options.

Limited breakfast options were mentioned, but some found it adequate.

Below average: several guests mentioned no breakfast or restaurant and limited F&B options in guest services; this reduced satisfaction for guests expecting on-site dining.

Breakfast included but limited coffee and no alternatives for certain dietary needs.

Limited amenities and several complaints about quality or functionality.

Amenities like pools are appreciated, but some guests noted the hot tub was too hot.

Moderate: games room and guest services snacks available and some renovated features, but guests note lack of pool, hot tub, breakfast service and some basic cutlery shortages.

Breakfast was appreciated, but issues with coffee supplies noted.

Some felt the price was right for what was offered, despite numerous issues.

Good value for the price, as indicated by multiple reviews.

Strong positive: many guests called the stay affordable and good value for the price, repeatedly highlighting price and overall worth.

Prices were considered good for the purpose, despite various issues.