The Palace Hotel

To the Management Team, I am writing to share my sincere appreciation for the exemplary service I received from Morgan during my recent stay. Simply put, she is fantastic at what she does. Her hospitality was truly the highlight of my visit. Because of the professional and welcoming environment she created, I will be recommending that my company directs more of our future business to this hotel. Morgan is a tremendous asset to your team, and I hope she is recognized for the high standard of excellence she maintains. Best regards, Dee

What an amazing stay. We asked for two glasses and been given an ice bucket as a bonus thank you. Room was very clean, spacious, quiet, bed very comfortable. Thank you

Nesr Southend Central Station and main shopping area I had a sea view room on floor 3 ovelooking the pier. It was clean with Coffee and tes Lovely cooked breakfast bought to you (not a buffet). The waitress was very pleasent

the security was a bit too much but you can never be too careful. the room was alright the floor was quite dirty but it was fine the bed was nice the toilet was good and the breakfast was amazing

I've stayed at this hotel twice in the past month for work and on both occasions, there has been both good and bad bits to the stay. The first stay was in December and after arriving slightly before check-in time, I was able to check-in there and then because the room was ready. It was a huge room on the second floor and had a decent area in which I could work. The bathroom was also spacious and the shower excellent. However, the carpets in the room were very dirty and either need replacing or a good clean. Breakfast was buffet style and pretty standard. On one of the mornings, you had to order sausages and bacon along with your eggs as they were quiet. There was little wait time and the food served was good. On this occasion, I travelled by car and was advised by the hotel to park in the shopping centre opposite. Although convenient, it is £25 per day so for two nights £50. The second visit in January I took the train and the main Southend Central Station is just five minutes flat walk to the hotel - no need to worry about car parking this time. Again, another second floor room, which was similar to the first but with much cleaner carpets. Breakfast was similar to first time round too. One major issue on my second visit was the wi-fi connection which after being good in December, was horrendous a few weeks later. When you need wi-fi for work and the hotel advertises free, high-speed wi-fi, it is very frustrating. When raised with reception staff, they didn't seem interested at all and just said someone was looking into it.

We had a sea view room, the view was beautiful. Great to watch the new years fireworks from. Many people complain about the dirty carpets, which in fact is true. There was dirt on the ceiling, walls and curtains. Don’t waste your money on the breakfast it was shocking!!!!! Unfortunately parking isn’t included in the price of the hotel stay. It’s an additional £25 for 24 hours, located in the shopping centre car park, across the street from the hotel. Staff were friendly and there was a beautiful fragrance throughout the hotel. We were only provided with 1 pillow each, however a quick phone call to reception and 2 additional pillows were brought up in less than 5 minutes. Seeing as we were there for New Year’s Eve, we decided to head to the bar as there was a New Year’s party. One of the bartenders didn’t know how to make cocktails. We ordered mojito’s and they tasted like floor cleaner, not what you’d expect for £8.95 a pop!!!!!!!!!!

Stayed for 4 nights over Christmas with disabled family member. Accessible room was excellent as was our superior double with sea views. Enjoyed our stay very much - a lovely hotel with lovely staff.

My alarm goes off at 0700 and, after my morning routine I wander down to floor 1 where everything happens, and my breath is taken away with a beautiful sunrise glistening across the mud flats of a tide- out Southend. I’m back at the Radison Park Inn for a conference and we’ve hit a crisp November morn. In truth, I’m looking forward to the whole thing. Last year was great and I reported just as much on this forum. Ok, folks talk about carpets and bits of decor that need a freshen up. I’d refer more to the wobbly lifts, only because I’m claustrophobic and never want to be stuck in a lift. But we’re just nit picking. Bedroom is clean, comfortable and, with its own little electric radiator, warm as toasties. Toilets are like wise clean and well equipped, but the way to a man’s heart is through his stomach. Last year I said the food was scrumptious, well balanced and loads of it, but I talked down the main evening meal. This year, considering there’s 36 of us, I can’t put anything but praise. I went the pate, which came with a gorgeous cranberry chutney. Then the creamy chicken with a sweet fennel and onion side ( I don’t do pud so gave my roulade away but it looked great). It was all delish. All the food across our stay was great. Well done the chef and team. You won’t go hungry. And the conference bit was fine too, bolstered by much needed pastries and coffee and tea on tap 24/7. Staff are great, view across the sea front theme park is outstanding (we hit really great weather ) accommodation great - food ticked very positively above. What more can you ask for at these prices. Great value. Well done the Radison.

Good location - just steps from side entrance to The Royals shopping centre. Some rooms (like mine) have a nice view of the estuary. Friendly welcome from Reception staff. Room was spacious, clean and comfortable. Downside was that the carpets (both inside and outside room) were stained.

Arrived on site to be told that parking would be £25 for the night, room ok bit tired. Restaurant paid for food and waited for more than 50 minutes with other customers being served before me even when ordering after. Gave up asked for refund and walked out Second time I’ve stayed in Southend for work but Never again. First time hotel was worse (different) Southend seems to be trading on life 100 years ago. Time to wake up before your closed down

The place is a bit run down. The room was big and spacious, the bed was comfortable, the bathroom was way past a full renovation with dirty grout, broken tiles and stained counter top - really quite disgusting. The carpet was absolutely covered in stains and marks. It looked like somebody had murdered there, really shocking it felt dirty and I was uncomfortable in the room. I was with a large group of people in all we had about 20 rooms between us and they all said the same thing..

We stayed at this hotel for 2 nights and we stayed in a sea view room with a balcony. We were happy with this room and loved the view. The rooms were spacious and had everything you needed, such as iron and ironing board, kettle, and hairdryer. The staff we encountered were very friendly and helpful and dealt with any issues or queries. The location of this hotel is brilliant. Right on the front and within walking distance to the pier, high street, and Adventure Island. It's within walking distance to the Southend Central Station and Victoria Train Station. We did go to the Cliff Pavilion, and from this hotel, it's around 15-20 mins walk, depending on mobility. We didn't have any breakfast or food in this hotel and therefore can not comment. We were informed that the restaurant and bar were on the first floor. Overall, we had a great stay and would definitely book a sea view room with a balcony again.

The staff and location are good. The beds and pillows were quite uncomfortable.

Spacious room with sea view, excellent toiletries. Comfortbale bed. Friendly and helfpul staff. The double room had only one arm chair plus one upright chair. Minimal hanging space and no wardrobe or drawers. No small fridge. Poor heating controls. No hotel information or information on "What to do in Southend and area". Zero car parking facility.

We stayed around the 23rd August weekend at this hotel. At first we were not sure what to expect after reading several negative reviews however our stay was wonderful. Up on check in we were allocated a room on the second floor and I asked the front desk if we can be moved to the upper floor. Dani at the front desk was very professional and this request was not a problem for him so we were moved the 5th floor. Very quick check in and great first impression. We had a family room which faces the ocean and my family were so excited. The condition of the room itself were fine, as all the facilities in the room were in good working condition. The room was clean and we did not ask for our room to be serviced so we were fine with our impression of the cleaning standard of the hotel. The next morning we went to have breakfast and it was one of the best experience. The breakfast room, the buffy and the selection of the food were excellent but what made our experience so special is how we were made to feel. We were welcomed by Morgan who was very exceptionally welcoming, helpful and professional, not only explained to us where the buffy food and drink section is also took us around and showed us all the breakfast choices on the buffy. Also happily informed us to ask her if we need any thing from kitchen and she will ask the chef to prepare it so I asked for mushroom omelette and it was delicious. Thank you Morgan, Georgia with all the breakfast team that made our experience pleasant. Prior to our arrival after making our reservation I made few out of hours calls to the hotel to check on my booking and I want thank Yana who answered my calls in a polite and helpful manner and assisted me with all the questions that I had. My advise to anyone plan to stay at this hotel is that if you have a request speak to the hotel staff and they will do their very best to make your stay pleasant. Give the hotel a chance to do something while staying there to make your stay pleasant which may help to avoid unpleasant stay. One main facility for me was the use of the gym, unfortunately the gym closed for refurb but it was nice to go out for a run on the sea side. I hope the hotel owners have a refurbishment plan in the near future. Great location and wonderful staff. I know I can give a 4 star review as the gym was closed not use all the hotel facilities however I give 5 star review mainly on the professionalise and helpful of the hotel staff we encounter collectively. We will definitely stay again and recommend to anyone as well.

Carpets and flooring filthy and sticky! Bar still dirty in the morning I expect to be contacted over this

Basic budget hotel, clean with large rooms and friendly staff. No parking and nearby parking over expensive. Used NCP car park next to station but bit of a walk if you have mobility issues or lots of luggage.

Fabulous

Had a great short stay, the hotel is in a great location, the staff were friendly and accomodating. Breakfast was good and the hotel is nice, but the carpets are tired and could do with replacing in some areas. Apart from that, i liked my stay.

Brilliant. Comfy bed. Clean, spacious room. Water and coffee facilities available. Southend was brimming with street artists painting on buildings, Penguin statues scattered about the town and a treasure hunt! Best weekend ever. The Park Inn right on the sea front easiky accessible to all of it. Great fun.

Me and my family had a lovely time on our short break. Our room was a great size for a family room with a lovely sea view and It had enough beds for all of us which were very comfortably. The bathroom was tiny for a family rooom. The bathroom floor was bumpy and uneven to walk on. The toilet seat cover fell off. The flush buttons was too hard to push so the toilet never really cleared after each use. Also when we turned on one of the fans in the bedroom, so much thick dust came flying out of it that we had to turn it off immediately. But the breakfast the next day was great and all of the staff were lovely.

Had a lovely time here

You need to drop the palace name. Defo not palace but ok for a 3 star

On Wednesday the 27th of August we arrived for our 2 night stay. We were placed on the 5th floor which was a floor in very poor condition. Room 503 that our Son's were to stay in was inhabitable & should not be used to accommodate any family in its current stay. The room window was full of dirt, the carpet was not just stained it was blackened. The bathroom toilet had filth stains on the toilet seat, hair in the sink & the window was broken with a piece of wood holding it in a open position! With just a 2 night stay we wanted to drop our luggage & head straight out; instead we had to wait for the handyman to come to which he advised that the family placed in there the day before had also complained & he wasn't able to fix it as he would need to take the whole window out! We obviously could not let our sons stay in that room & the room we had been given (Room 501) was also terrible with a old rusting bathroom shower plug & base; a less so (in comparison to 503) but nevertheless stained carpet & bird poo on the INSIDE of the window. Again instead of going out to enjoy ourselves we had to move all the belongings to 501 & go to reception for a second time to deal with the depressing issue. The first time the assistant Tommy looked me straight in my eyes & lied & said that there was no more rooms with a Seaview that we could be moved to. It was not until the handy man came & said he could not fix the issue that Dorcus (I assume the team leader) came to give us another room - I asked both Dorcus & Tommy for a room with a sea view & they both said they didn't have one. Dorcus showed me a room but it was a double & not a twin which was needed for my one adult son & one child. after letting them know that we did not want to stay there & asking what the process was if we were to leave - we were showed another room on the 3rd floor. Low and behold it was a room with a Seaview! My partner & I had to sleep on different floors to our children with the understanding that we would be moved to another room in the morning, the bird poo inside our room was to be cleaned & we were given 4 vouchers for a drink to be used in their restaurant (no one came to clean the poos & we didn't dare to touch the window at all). Reluctantly we stayed in the room that night. We heard noises in the night but assumed birds were making noises outside & tried to sleep anyway. In the morning we went to check on our sons when my partner when back to the room he noticed bird poo on the carpet!! He looked under the bed & a bird was under the bed!! We had slept with a bird!!!! Under the bed the whole night!!!!!! He raced out of there - brought all of our belongings from the 5th floor to the 3rd & We had to send our sons out of their room in order to shower as we had no room. After expressing our shear dismay at sleeping in the room with a Pigeon!! & the dismal stay so far we were told we would be given another room. & the room for the night would be refunded. We moved all our belongings again to the new room & tried to put all the problems aside as we needed to try & get some enjoyment from the well needed short getaway. When we got to the so called superior room the fan had food marks on the plug. The iron didn't work (we had to borrow the one from the boys room) & low & behold the wind blew & the window pooped open & wouldn't shut!!!! My partner spent all of 25 minutes trying to get the window to stay closed. The window handles we unstable, rickety & just came off in his hand. He somehow managed to get it to hold in a place & we just had to keep hope that it stayed closed. The toilet seat in our son's room broke!! We went to the restaurant to use the vouchers to appease some of the dishearten. The cocktails on the menu they not longer made them & had a poor offering as a replacement. The voucher could be used for house wine, a bottled drink or soft drink or beer. They didn't have bottle drinks in the restaurant. The food was poor. I made comment to a member of staff how poor the hotel was & that it was a getaway from hell. The staff member said they knew the hotel was in deep trouble & they had been working a 17 hour shift!! (I will not describe the person to protect their identity) I had read the reviews before coming & I had anticipated that were not going to be the best that we stayed in & thought I had fully prepared my family by ensuring we brought slippers for the possibility that the carpets would have bleach stains but be hoovered & clean. I NEVER ANTICPATED THE INCREDULOUS DISREPAIR, FILTHYNESS, RUSTY, BIRD PROBLEMS & more importantly the UNSAFE position this hotel places its customers in. I believe the 5th floor is a place that it places people they deem to be of less class & that the room 503 should be decommissioned with immediate affect. Someone there is knowingly responsible for putting indecent, scrupulous & ill gotten gained revenue - masking this hostel level offering with a side of unsafety, pigeon infestation & a clear lack for cleaning - under the guise of a 3 star hotel, Infront of decency & care for others!! No matter the class of a person - no one should need a break & get the problem filled, deceiving & disgusting experience given to us by Park Inn Radisson Palace at Southend. This was the worst stay we have ever experienced. We would not stay there again even if it were for free! This is not a service but a nightmare. Please if you decide to go & they treated you like this. Take photos! I could have shown far worse but we got caught up in the shock of it all. If there is any good to say. Some of the staff was polite & the hallways smelt nice but it was ruined by what was done to us

First of all, the bed was so lumpy that you could barely sleep on it. You could actually see the lumps in the mattress as the devalue was sitting on it. Second of all, because I was in the room where they allow dogs, there were dog pee stains all over the carpet. There is no excuse for that from either the owners of the dogs or the hotel. There are products out there that will successfully remove pee stains as well as the smell from the dog pee. Additionally, because I had booked two nights in a row, but booked them separately, I asked when I checked in if I would have the same room. The clerk told me that yes I would have the same room. I received a call the next day where they had gone into my room and my stuff was still there. So I had to remind them that I had actually booked tonight. It was then that I was informed that I should have checked out and then checked back in. I don’t have a problem doing that, but I need to be told in advance that that’s what the expectation is. So I thought that was very unprofessional of them. Overall, it was not a good experience staying in this hotel.

Hotel was ok generally. Not much atmosphere in restaurant area. Room and bed were ok. Carpet was very dirty. Balcony had many bird droppings.

I was at the hotel on Saturday night. Since returning we have found charges made by mistake. We contacted hotel and they refunded them. Then they took them again. Other than that our stay was fine. Hope the mistake can be rectified soon

Room hotel and restaurant were fine. However they charge us twice for additional charges. Dog room and breakfast. Rang them and they refunded one charge. Next day they took it again. Good job I check my account frequently. Shame I would use the hotel again but this has put me off

It's a nice hotel in an excellent location. The staff was kind, breakfast was tasty and there was a great variety of food. The room was spacious with all the necessary facilities and nice big mirrors. As I read some of the previous comments about the cleanliness it was true that the carpet was stained. The windows are old, not double glazed, I couldn't fall asleep because of the sound of the wind. However, overall, we had a good stay here and we would return because there are more pros than cons.

My wife and I stayed in a dog friendly room whilst we took in show at the theatre there. Room very comfortable and even when we knew we would not have a sea view we actually did. The view waking up was great we could see the sea and beach from the room at the side of the hotel. We ate in the restaurant and found it reasonable and cooked fresh. Staff were great. We will certainly be returning with our little dog. He certainly enjoyed the 5 am walk along the front. Well you have be careful in a hotel.

Very nice

In general everything was fine but that’s all it was - average. 1 pillow is actually quite uncomfortable. Broken windows which wouldn’t open. Air con not working. Flush very weak on the toilet. Bathroom had damp damage to walls, door and shower. 1 teabag total on tea making facilities. No hotel deal currently in place for parking making it £25 nearby which isn’t their fault as such but along with £140 for a room makes it a very expensive stay for the quality.

our room was beautiful and big. beds comfy and air conditioning perfect

Location is spot on. Close to the beach and AdventureLand. The Hotel itself is a bit old and my room had issues with the standing shower and bathroom in general. Breakfast is very good.

I love Monbijou, Berlin is my 2nd home… this hotel is superb, close to where I meet people in Hackescher Markt.. for tourists it’s a must, close to Spree & all sites ❤️🇩🇪

Staff and location were great, however the hotel needs a serious update on their rooms. The beds and pillows are the flattest and most uncomfortable ones I’ve slept on in a long time. The door of the bathroom was falling apart from the humidity. The carpet in the corridor was disgusting. Would not recommend unless you want to be really close to the pier.

Big room but average cleanses. Nice and friendly staff. However, the air conditioning was not working in such a hot day. They told me air conditioning has been broken for the whole building but reception and dinning room did have air conditioning.

Best location for hotel in Southend. Overall an excellent hotel , especially the family room is very good. The receptionist stored our baggage so we can go out and wonder about as we got there before the 3pm Check-in time. Also at check out time 12pm they stored our luggage in hotel so we can pick up later which was kind of them.

Breakfast was very nice and staff serving breakfast was very friendly and welcoming. Hotel room was not clean to a high standard. There was tea/coffee stains on side cabernets from previous guests. Was strange white marks on curtains. The reception staff was very helpful.

Firstly, there is no parking on site but a car park across the road costs £25 for 24hrs. The room was spacious, we were located on the second floor the view would have been amazing but the windows were covered in dirt both inside and out and heavily stained. No mini bar, only one dressing gown. Needs a refurb at £235 a night!

Good points location - close to beach and pier Bar area - was nice, decent prices for drinks Breakfast - good range of food and drinks. Should be made clearer that if you want eggs of any sort you need to request these from a member of staff. Bad points - room was ridiculously hot. Had a sense this would be the case as there was a fan going on arrival. But no air con and issues with the window meant it was a terrible night sleep. Huge queue on check in meant this was a long and painful process. No hotel parking and no discount if using multi story next door. £25 a day rate so factor this in. Overpriced for what it is very tired in areas.

Service excellent. However the Carpets need cleaning as lots of stains.

Please do not stay here. The stains all over the carpets in hallway and rooms says it all. The smell of weed, the air con not working the windows don’t open. Oh the toilet does not flush and toilet seat falling off.

Thw room was hotter than a sauna. Air con was broke as was in every other room. It said it had a bar. It was a mini fridge next to reception. The gym was also lacking.. no weights. As the gym didnt have a window and with broken air con it was 40 degrees in the room.

Avoid, great location but over priced and low quality. Rooms and building all need repair. Even facilities in the room are hit and miss. Was advised but the staff on the desk. “Air conditioning doesn’t really work so we don’t advertise we have it”. Sums up the experience. Like other reviews the lobby area is nice and so is the bar but that’s about it. What is advertised on the Radisson app and booking.com is not reflective of what you actually get. Have included some photo and to be fair the room photo was on the day of check out not when we first came in. Also a nice feature of the hotel is that you need to call to have your room refreshed. Only found the card on the last day. If you’re lucky to have a sea view you also get to share the excessive with a family of pigeons. I have been a repeat customer for Radisson properties but this fails way short of the mark.

The staff was all good and quick to respond to any requests. The room was average with all amenities available. Free wifi. The decor could certainly do with clean/update. The carpets and paintwork were dirty and tired. Overall, a good stay in a lovely area close to sea, shops and funfair. Sadly it is quite noisy at nights from traffic although not a fault of the hotel.

okay...

I booked to stay for one night, and was given a room on the third floor. No sea view or balcony but a side view of the beach. After unpacking I could smell burning, then heard a hissing sound. Smoke was coming from the key card slot, and my card had a burn mark on it. I was able to change rooms, to one which was smaller, had less amenities and a view of the car park and graveyard. The room was hot and stuffy, the window wouldn't open. Afraid to turn on any electrical devices after previous experience I checked out at 3.45 am, a solo female traveller, and went home. Oh and another thing, the reception might look all lovely but the carpets in the corridors and rooms are filthy. I'm only giving one star because one member of staff helped me move rooms.

Great location, good clean hotel. Overall very pleased. Only thing was we asked for extra pillows and had to remind them after being out all day. Room was very humid, even though we had the sir con on, but i think that was the weather overall. Had sea view but couldnt open the door fully. Still better than expected. Recommend.

Really welcoming.

Hotel is in need of general maintenence, AC in room was broken, fan that was provided by the very nice reception staff would not stand up by itself, toilet did not flush, shower bracket was broken, Carpet was filthy.

Unclean rooms, stains all over

We booked two standard rooms without a sea view. The price was very reasonable - about £80 - £90 a night for bed and breakfast and the rooms were a good size. Nice king-sized beds too. There were a few problems however with both rooms. The windows wouldn't open and in one of them the safe was broken. But the staff were brilliant - immediately someone from maintenance was sent to open the windows for us - it was quite hot during our stay - and my friend was moved to another room - supposedly with a working safe - actually that room didn't have a safe at all. She was offered another room change but was happier with the new room - wider entrance area, better running water in the basin and two chairs, including a comfy one. First room just had a desk chair. Other niggles were the water came out in a sort of spray in the basin in my room and the basin took a long time to drain. Showers very good but I had to ask for shower gel and shampoo to be filled up. Also the switch on one of the bedside lamps was just a hole which I thought could possibly be dangerous. Breakfast was good and we liked being asked how we wanted our eggs done each morning. Special thanks to Morgan and Jason(?) - the guy who'd only just started a few weeks back - sorry if I've got your name wrong - for their brilliant service, making me an Americano each morning, finding us some honey and being so cheerful, helpful and friendly. They deserve a bonus! But chef, please get some non-dairy yogurts. Oat milk👍. Thanx

Overall, we loved the place. No complaints.

They did not clean my bathroom and the cleaners equipment as left n the bathroom. They moved me to another room and the a/c did not work in this room. They gave me a free drink token as a Courtesy, I ordered a mojito at the bar with one guy who took the token, made the drink and then another colleague told me I could not use the voucher for that drink, service was a joke. To say the hotel is tired is an understatement, I will not be staying again.

The air-conditioning wasn't in working order. The window didn't open, when I tried to.open it, it fell down like a guillotine. There was a fan in the room, so the hotel obviously was aware of the issues. The toilet hardly flushed, had to use the kettle.

Great location right on the sea front close to Adventure Island, the Pier and the high street. Check in was swift and the reception was open with helpful staff even at 4.30am when I came back from my night out. Room was clean and comfortable albeit basic with no frills and a small supply of tea & coffee. Bathroom was fine with a good shower. Ironing facilities in the room also and TV. Off site parking was straight over the road but quite expensive at £25 for 10+ hours. View of sea and Pier etc was nice

Another night away here, check in quick and efficient , lovely room with balcony giving us stunning sea views, big comfortable bed, hairdryer, kettle with tea and coffee, good size bathroom with toiletries, with bath and shower options. All staff friendly and efficient. One street away from all Southend has to offer.

Advertising very misleading, for £198.00 for one night without breakfast it was a very big disappointment. I have stayed in budget hotels that were cleaner and more comfortable. I don’t think I will be a returning customer.

This hotel is in a fantastic location and reception staff were polite and helpful on arrival, our room was upgraded to sea view on initial booking through Booking.com (thank goodness I dread to think what the state of the other rooms look like) That is where the good ends From the outside the hotel looks good but once you get passed reception that is where the good ends. We checked in late and went straight to bed so didn't really pay to much attention to the room, initially what I did notice was the huge fan sat on the side immediately suggesting to me the Air conditioning was not going to be good. Had we had checked in earlier in the day and I had spend some time in the room I would have asked to be moved. Let me give you a run down of the issues Filthy dirty carpet Only 2 very poor quality pillows on the bed Dirty towel left on the back of the bathroom door from previous guest Shower leaking from both ends of the hose( this was reported to reception second morning and they were sending maintenance to the room -they did not arrive) Only one chair on the balcony for a 2 person room Excessive amount of pigeon mess on the balcony with a pigeon perched directly above the door making it impossible to relax with the door open Shower gel ran out second morning - obviously not re filled between guests This is possibly my favourite issue--- on the second day we returned to our room to realise that house keeping had not been in to the room. My husband went to reception to ask for clean tea cups and more milk for the morning to be told YOU have to request housekeeping if you want it!!!! Never have I ever heard of this. I have stayed in 3* to 5* hotels in the UK and across the world and I have never had to ask for housekeeping. Reception said we should have been told that on check in, we weren't and whilst the lady that checked us in was clearly new as that was explained to us she was being shadowed by an experienced member of staff who should have ensured such an important piece of information was passed to us. On the second night we sat in the bar for for a drink before returning to out room, there was a private function on at the hotel and the designated smoking area for those guests is the balcony from the guests bar on the first floor so for the entire time we were in the bar we were engulfed in a strong wind accompanied by the strong smell of smoke every few minutes as there was a continuous flow of guests from the function room to the balcony, they also then completely blocked the view of the beach and the funfair that we had been enjoying. We were offered a free breakfast or drink from the bar when these issues were brought to the attention of a member of staff which were declined whilst I appreciate the gesture the hotel need to get on top of the issues

Quick check in, room spacious and quiet. The aircon was noisy so switched it off, but it was one of the hottest weekend. Overall a great stay

It’s pot luck with this hotel. Our room was ok but my parents room was disgustingly dirty. The only thing the cleaners seemed to have changed was the bed. The room looked like it hadn’t been given a good clean for some time and needed lots of TLC. Shower was not clean with previous muck and hair, grouting and sealant very dirty, sink was dirty, fresh and old stains on carpet, skirting boards full of accumulated dust and dirt, items broken that could easily be fixed. I felt so sorry for them and they were fully booked so couldn’t move them to another room. Offered to clean but my parents weren’t comfortable with this due to lots of belongings and the room needing a good clean and belongings had to be packed away again. My mum needed up cleaning as she went along! No money off but had a free breakfast! Poor offerings and bad taste for a Radisson hotel!

On arrival I found a wet cloth on the floor of the room and the sink would not empty. I had these dealt with but the next day the sink again would not empty so I simply removed the plug insert. The light bulb in the entrance hall was burned out and there was no body lotion in the container in the shower. I asked for those to be fixed. I got 2 small sachets of body lotion - the light bulb remained out. Air conditioning was pathetic and it was +30C during my stay. The desk staff were helpful in making a phone call when my cell phone ran out of minutes, otherwise a most forgettable stay.

I stayed here this week and I can say that’s there is some kind of scam going on with the Radisson hotels and Booking.com. I booked the hotel through booking.com and was given a price of £84 for a room with a free upgrade to sea view. This was clearly shown throughout the booking process . Once I booked I got charged £106.20 which I thought strange…I book regularly through booking.com and the advertised price is always what you get charged. Talked to the hotel and they weren’t interested. I talked to booking.com and they said if I could provide a screenshot of the price then they would refund…knowing full well that they have disabled this feature from their app. Now having to go through my bank to recover the money. As for the hotel…expensive for what it is. Needs a lick of paint and looks a bit tired and has a foisty smell. I’d advise that you don’t take your car as they have no carpark and if you use the adjacent carparks then you will be charged £25 per day. Not convinced I’ll be going back to Southend anytime soon.

A little bit of luxury always does you good!

We had our family relatives over from Australia and what an awful experience we had. We took them to the restaurant and bar to show them the view and to get a drink. My cousin and I went to the bar. We placed our order of one tea, one latte and two capacino's, after an hour nothing had turned up so I went to the bar to ask and was told that they were doing them yet the barman kept disappearing. Finally they turned up and probably the worst cappacino's I have ever seen. Ten minutes later my cup of tea arrived. The tea still had the tea bag in it but no milk, I asked for the milk which never came. My wife's latte was a no show. I spoke to the manager who's only response was that they were busy. After a 50 minute wait we decided to leave and so we did, never to return again.

An excellently located hotel where the “excellent” stops at the front door. The rest of our group arrived before us and checked in on our behalf with the key being left at reception for us to collect, when we did arrive we had to go through the whole check in process ourselves. We went up to our room and in all honesty was a bit horrified at the state of the carpet. Room was very dated and shabby with serious improvements required. We wanted to freshen up after our journey to find there was no shower head in the bathroom so had to call down to reception and they said they’d send someone up to sort it out. We were in a bit of a rush so couldn’t hang around for this. The air conditioning unit was very noisy while barely functioning. The tap in the bathroom sink sprayed absolutely everywhere. The description on the website says “All rooms include a steam iron and ironing board for your convenience” which we did not have. At this point we were a bit fed up and just wanted to get on with our evening. Went to the bar and ordered 2 half pints but ended up with 1 full and 1 half pint. By the time we got into bed we noticed the 1 pillow each was as flat as a pancake and it was a very uncomfortable bed. Room doesn’t look anything like the pictures online.

Perfect location. We had a room on third floor, hotel reception side which over looks shopping centre car park. Only there for one night but worth paying for the rooms overlooking the pier for longer as privacy issues from car park. Check in was easy and room available early. Nice reception area. Standard room was huge, massive comfy bed but layout means bathroom is small. Shower itself was great but shower tray definitely needed replacing and showed signs of previous repair so had to stand either side of damaged area as it didn’t look hygienic. Rest of room had minimal furniture, no wardrobe. Air conditioning was a lifesaver as it’s was 29c! Other hotels I’d looked at didn’t have it so it was worth it for that alone. Parking: The shopping centre car park opposite is expensive. We originally booked a driveway on ‘Just Park’ which was 2 mins drive and about 10min walk back to hotel but we found out the taxi bays outside the hotel are no longer used and guests can park there for free on the single yellows lines which was great as even a 10mins walk in 29c wasn’t appealing. I would stay here again as location is so good, just don’t expect anything more than the basics and you will be fine. Lots of other comments mention the carpets, yes true they are not great and would be better removed and have hard flooring but thankfully our room was not covered in stains like others have mentioned but there such a big expanse of carpet in the room it must be a nightmare for housekeeping as they would need regular shampooing rather than just hoovering I would assume. Booking direct with Raddison on their app seems to be the cheapest way and if you book by phone the flexibility on cancellation was incredible, up to 6pm on day of arrival which was really reassuring when you have to navigate the M25 as anything could happen!

The hotel's public rooms are good, however once you step past the security doors into the corridors that lead to the rooms it is a completely different story.. The carpets are stained and ill fitting. We were told the hotel was being refurbished however they were still letting out rooms for full rate that were not fit to be let at all. I saw several rooms (we were attending a function at the hotel). Only one of the rooms was fit for purpose, however there was no safe, and had only two cheap hard pillows.. The others had stained carpets, a stale and unpleasant smell, and two cheap hard pillows on a king size bed. The air conditioning did no work on the 5th floor and the fans that were provided sadly did nothing to mitigate the smell. As we were attending a function at the hotel we were told we would get a reduced rate. In fact we were all charged different rates varying by more than £30. One of our party who stayed two nights was charged only £89 for the second night, another was charged £128 for the same night for single use. We were all told that we had been given the discounted rate however we were unable to check because the receptionist said the rate changed daily, and she was unable to tell us whether the rate change applied when you book, or the day you arrive. I stayed at this hotel in 2014. It was a lovely hotel then and I was looking forward to staying again. To say I was disappointed is an understatement. The rooms are a disgrace and I would never stay there again.

Great stay . Sea front hotel

Reception staff very pleasant. I checked into the room in a hurry on my way to an event and did not at that stage see how filthy and stained the carpet was (in several areas), or notice the dirty net curtains or mould in the shower room. The shower screen is crusty around the bottom. If I had seen these things at the time I would have requested another room. The one allocated is not suitable for occupation. At breakfast the staff member who greeted me said if I would like poached or fried eggs, she could obtain for me. She then disappeared into the kitchen without offering me a table, or letting me know what the system is. So I hung around until she returned and she was then able to advise that there was a hot and cold buffet. In itself it was adequate but basic. Unsliced loaves with bread knives were open and uncovered on a bread board. Begs the question how many pairs of hands have handled. Sauces were available from existing open bottles. I have raised my concerns with the reception team, first thing and on check out. I am still waiting for a call back. I stayed at this property for the convenience of being at the event venue I was attending and I won't be staying again, under any circumstances.

The room was very old and dirty

Amazing location, spacious room with great amenities. Carpet was old and stained, broken chair and got woken at 6.20am both mornings from housekeeping staff outside. But can't fault for size of room, comfort of bed, shower pressure. Best feature by far is location, location, location

Staff was friendly and helpful. The room itself was okay but carpet needed a good hoover over and the door frame looked like it had been forced open and was hard to lock the door at night. When you had the balcony door open and it was breezy you had this high pitched whistling sound come through the room and exit through the gap in the door frame .

A bit shabby, with an amazing sea view, large rooms and a decent breakfast!

Very dated property. Rooms dirty and again very dated and requires a full remodel especially consuming the seafront location.

Lifts very cranky but work fine. Rooms lovely, beds were so comfy. Will definitely return x

A very good & excellent member of staff - name of Laura - was/is very attentive and looked after us to a very high standard. Only complaint was room size.

An amazing hotel, would unreservedly recommend.

Very good prices options, very nice staff and service. Location is perfect by the seafront and town centre. Very nice and varied breakfast.

I love thus hotel and staff especially Heather on front desk she is a asset to this hotel. I am from London and vist a few times a year, Heather is the reason I always return to this hotel. Couldn't recommend any more. Breakfast is also amazing with lovely staff at hand.

The hotel is in a fantastic location and from the outside, exudes Victorian Seaside Glamour. Inside is sadly a very different situation. The hotel is crying out to be revamped, the decor is tired and old and not reflective of the hotel and its history. Our room was massive, but had very little furniture in and and was poorly laid out. Staff were very friendly, helpful and accommodating. I would love to see this hotel get an overhaul, but due to its great location, I don't know that Radisson see many benefits in investing.

Absolutely loved it! The sea view was amazing and I particularly enjoyed the short walking distance between the hotel and adventure island.

When we arrived at 7.30pm our room wasn’t ready, given check in was from 3pm! The receptionist said there had been a problem with the room and it was being cleaned. He gave us 3 drinks vouchers and said come back in 15-20mins or so. We were going to a party that started at 8pm. We went to the bar for drinks, which had glasses everywhere, kids running around and just not a very nice atmosphere. My daughter used the toilet and a child was vomiting in the next cubicle. She had to lift her feet up for the vomit not to go over her. We finally got into our room at 8pm and the key card wouldn’t put the electric on. I went back to reception and the receptionist was very dismissive and said I can assure you the keys will work. He told me they needed to click and make a sound for them to work. The room was dirty, the shower cubicle had a long hair in it. The room was really hot and we were unable to change the temperature. We were unable to open the windows too. The carpets felt grubby and I felt uncomfortable to walk bare feet anywhere in the room. I had cancelled our premier inn as I thought this hotel would be nicer, how wrong could I have been! And to get just 3 free drinks was an insult!

We stayed in room 416. Although the staff couldn’t be more helpful, the corridor smell of gone off cigarettes, there were multiple stains in the room, including what appeared to be blood and semen. On top of the poor quality room, we continuously had to visit reception as the keycards wouldn’t work. One receptionist also confirmed the main door on our floor has been constantly breaking since it was serviced. Worst hotel I have stayed in! Avoid at all costs

Hotel is run down and desperately needs some money spending on it. Stains on the carpets in the room, the shower was worn out, there was a balcony but there was a security cable on the door to stop you going out. I wouldn’t recommend this hotel at all.

Basic hotel but reasonable value for money

unfortunately I had a bad stay, the hotel is tired everywhere. the carpets in particular were horrible. and the surrounding area is not a nice place to be, a colleague of mine said that she wouldn't want to walk around on her own. The carpark you have to park in is £25 per night as well. I wont be going back to the hotel or Southend

Lovely sea view but unfortunately thats all it has going for it.

This was a very poor hotel. The 1st room was abysmal. Filthy carpets and the sea view was marred by a dirty window and a balcony that was covered in cigarette butts, bird droppings and used tissues! The 2nd room was a little better but way below what we expect of a hotel with such a grand name. I woukd never stay here again. I wish i took a B&B. So much cleaner. We were disgusted!!!

Rude restaurant staff, very unprofessional noisey room. Hotel was shabby and run down certainly not worth the money.

Room was disgusting, so grubby and twin beds despite requesting a double. Beds so uncomfortable, one pillow each. Total waste of money

This has to be one of the most awful hotels I have visited . The room is dirty , the bathroom is disgusting , the window is not sound proof so we had the delight of listening to all the people stood outside the next door casino all night , the room absolutely stank of smoke , which other people also complained about so we know it wasn’t just our room. It is not even that cheap of a place to , there is a premier inn 5 mins away for the same price . Avoid this place like the plague

Old but ok

Carpets were terrible

Cons Dirty/old carpets ( really needs a change) Cobwebs at windows, made it difficult to go to window to watch CV Restaurant; I was made to wait 30+ and in the end they forgot my order. By the time they Tried to rectify I was tired of waiting. Pros It’s close to the pier; cafe; restaurants; amusement park The staff at the reception and housekeepers gave me good customer service.

Well located hotel. Very comfortable bed and a good night's sleep. Reception team were very efficient and friendly. A great asset to the hotel.

Lovely stay would recommend. It was an impromptu booking stay with kids. Great staff, view of seafront and adventure island. Only flaw for me was bathroom everything else was lovely. Would recommend... Hoping to plan another visit in Summer and will be looking to book our stay at this hotel for sure!

Had a problem with the room to start which was quickly resolved and our room was swamped which the lovely receptionist were very helpful and gave me a choice of 3 different rooms. Very very helpful reception and hotel staff. Can I just say the reception smelt amazing. And can I ask what the machine was that gave the smell. Or maybe a picture of the machine if at all possible xx

Stayed here for the 3rd week in a row, the experience the 1st two weeks was generally better. There is not a daily room service, unless requested, which is OK, but requested twice for additional coffee, milk etc, and still were not provided with any. Service at breakfast was perhaps the only standout, although having the doors to the hall opened at exactly 07:00 is a bit annoying.