DoubleTree by Hilton Cape Town Upper Eastside

Very modern, comfortable business hotel fairly central

Not the best location for wandering around but OK

Handy for the airport that’s why we chose it, very practical, clean, restaurant as well so don’t have to worry about going out. And the food was good.Staff were very friendly.

Bedroom was too hot

Staff were very helpful, friendly and accommodating.

Nothing

On a positive note, I was very well impressed with some members of the restaurant team during breakfast. Special kudos to Elna, who promptly knew what each member of my family would be consuming and provided excellent service.

Poor room service, not available 24 hours. - Poor cleaning service. - No flexibility in rearranging an extra bed for kids. - Laundry clothes were returned with stains and had shrunk.

The luxury

Nothing

Todo en el hotel es perfecto, cómodo, amplio, con buenos servicios

La ubicación. Está lejos de la zona turística. Lo elegimos porque era el punto de encuentro de un grupo

Everything

Nothing

Nice clean rooms eith very friendly staff

Location is not prrfect.

The DoubleTree in Cape Town, South Africa. The bed was comfortable, the shower was excellent, breakfast was great in the morning. Loved the extra service by the cappuccino and mochaccinos in the morning. The staff were friendly and very helpful. Whenever I needed transportation to get to an area, they arranged it, which was great, and especially when I was traveling solo, it helped going into certain areas of town. The food in the area was good, that there's a couple local restaurants on the bottom of the hotel that are easy, and the hotel bar food is good. The drinks are very reasonable. The TV channels are a little bit always limited in another country, but were fine. They provided water for us in the hotel room, which was a really nice amenity. I arranged airport pickup before I came in, and they were there promptly with my name on it, which made it easy to get to the hotel. They have a free shuttle to the waterfront, and the towels were good, and it was a quiet area.

Dealing of staff is superb with guests

This was a great option for our family during our recent trip to Cape Town. It is about 10 minutes by car from the V&A Waterfront (the hotel offers a free shuttle) and within minutes of other local attractions. Rooms were clean and reasonably appointed. Restaurant offered a wide selection of options - every meal we had was well prepared and breakfast was ample. The staff in the restaurant was particularly friendly (especially Elna, who went above and beyond). The area is not safe to walk around, but given the easy access to Uber and other options to popular Cape Town destinations, it wasn't an issue. While the hotel is not "fancy" it served our needs well. We would return to this property again if ever in Cape Town.

Desayuno

Falta de tina (baniera)

The location The staff member are very kindly The breakfast was so 😋

Every thing was great, staff was extremly friendly. Room with a great bath was so nice. Area not great but we worked close by so that was convenient

The staff is friendly

The walls are too thin. When your neighbour close their doors , it vibrates to your walls

Staff was extremely friendly. I upgraded to a room with a balcony, the room was nice and big with a great bath. The hotel was great for the area as we needed to work close by. Bed was nice and cosy.

Excelente limpieza . Buen trato

La distancia un poco alejada del centro de la ciudad

Good sized room, excellent beakfast

Staff facilitated move to another room after initially assigned to one with a filthy window that was blocked by an elevator shaft. Also liked the free hotel shuttle to the V&A waterfront. During both of our stays at the Double Tree Upper Eastside.

A solid hotel choice that is functional and clean without offering over-the-top luxury. Pretty much what you would expect from a Doubletree by Hilton. Our deal included breakfast, which was a combination of buffet and table service. It was more than adequate - well presented and fresh. The rooms are quite spacious. The hotel is not located close to the waterfront. For those wanting around-the-corner convenience to Capetown's centre, this may be an issue. The hotel does offer a regular shuttle in daylight hours to deal with this. Although it's on the fringe of town, it still lies within the orbit of most day tour operators for pick-up and drop-off. There is a tour desk adjacent to the lobby to help you explore the city, the Cape and wine regions.

A good hotel with all facilities

Good experience.

All was perfect.

Very nice but the location is dangerous for white people

A very strange hotel. The layout is bizarre! First, the hotel is located in a largely industrial neighborhood. You drive in to the drop off area, but you would never know this is a hotel. And then you walk inside and now you REALLY think you went into the wrong place, because you have to walk a couple of hundred feet through what looks like a mall, to get to the hotel desk. The restaurant is cleverly hidden in a back corner of the lobby, and the lobby is actually broken up into 3 large (wasted space) sections. Just when you think you have seen the strangest hotel on the planet, you get to your room and see there is no wall separating the bed area from the bath area. The bed has a clear, open view of the bathtub! Hope you don't need privacy when your taking a long, hot, bath! Otherwise, it was an enjoyable stay, the staff was super nice and the room was comfortable. The wifi keeps dropping out though for some reason.

الطعام

خدمه الغرف

A good hotel which is decently priced. We stayed for one night. The room was small but had everything we needed. Breakfast was good for the price. It is within a 10-15 minute uber ride from the Waterfront. Staff were very helpful. I would stay again.

This was the fourth time we have stayed at this hotel over the past eight years. Let's start with the one negative....it is not centrally located. However, driving/parking in and around Cape Town is easy in our experience; UBER works really well; and the hotel itself provided excellent shuttles to and from the V&A waterfront. The hotel and underground car park always feels very safe. The team are all lovely - special mention to Elna who warmly welcomed us to breakfast every day as if we were part of her family. Rooms are clean and well appointed. The breakfast is amazing! We plan to stay here again on our next trip to SA....what better recommendation is that!

Rooms are so basic! Not decorative

Rooms are so small and normal!

ambiance

breakfast was crowded, my room key box was not functioning

The rooms were a nice size and very comfortable. Thank you for accomodating my dogs. Staff were excellent and very friendly.

There was no little green patch to walk the dogs. Room service food was fresh but not very tasty. Past was very under cooked. Salad was drenched in dressing, chips were stone cold. Location does not feel safe.

Convenient location to the reason I visited

Restaurant/ room service is slow, very slow

Staff are friendly

Rooms are neglected Gets cleaned very late Windows dirty Aircon does not work

Clean and comfortable

The location. Not walkable, no shops or restaurants nearby, neighborhood seemed unsafe at night

Always loved the double tree for its beautiful views and amazing resturant.

Was not happy with the overall cleanliness

Helpful, friendly staff who helped us check-in early. Useful shuttlebus to/from V&A Waterfront that we made good use of. Good breakfast choice. Comfortable room.

Low hotel occupancy at Easter was not reflected in the price we paid

Rooms

The breakfast was ok,

I found hair in my breakfast plate

My experience remained very bad as the hotel management cancelled the confirmed booking on the day of my arrivel on the reason that my card was not charged. I made request that i will pay cash on my arrival even than my booking was cancelled. Me and my wife were no where after travel of 18 hours from Pakistan. will never consider this hotel again.

Management behaviours.

good day, i really enjoyed the hotel. the friendliness of the staff must be highlighted and also the cleanness of the rooms. i enjoyed the free shuttle to the V&A waterfront (even though times were restricted). great stay!

Clean rooms, comfortable bed

Nothing

L'attitude de Pelila et du personnel en général

Pas de room service 24/24

Great hotel, very clean and comfortable. Would recommend.

When you arrive into the hotel due to delays of airlines, one can become rather testy & irritable. I walked into Doubletree by Hilton on a Saturday evening, somewhat annoyed due to SAA delaying my luggage at the airport. I was expecting certain standards as always shown by Hilton globally but the start at this particular Hilton was extremely disappointing. I arrived with a big bag & a box only to find that there’s no porter at the door! I was sweating and my uber driver was a lady so I can’t ask her to carry my bags. My expectation of a porter wasn’t unreasonable since all Hiltons have this convenience. The security on duty was trying to help me with my bags but I stopped him and told him to get a porter, who finally arrived after making me wait! I rolled up to the Reception and was given my room. There was an extremely friendly young man at the Reception who was exceptionally helpful. O told him that I wanted to see the General Manager but this message wasn’t conveyed or the GM didn’t think it was important to meet his guests, but either way, I didn’t meet him. The room was good without being brilliant but the bed was comfortable and all the facilities were available. Walking into the room gave me a headache since the cleaners had used chlorine for cleaning the room and the entire room reeked of it. Why can’t they open the windows to let the smell escape? The breakfast wasn’t fabulous but basic. I’m not going to complain about it since most hotels have the same type of breakfast. This hotel also serves lamb sausages so a big thank you for that. Staying at the hotel became a tad tedious when their movie channels went offline and they had only 1 movie channel. A complaint got maintence involved but it was never resolved since the problem seems to be the source. Overall, this hotel needs some work and is not a shining example of Hilton Hospitality.

The bedroom and bathroom were clean and comfortable. The reception area also looked very clean and presentable.

The area the hotel was located in.

The restaurant was superb for dinner and breakfast

The staff were very friendly and helpful. They were a pleasure to interact with. The breakfasts were excellent.

It was a good stay and I have no complaints

Staff were friendly and accommodating to my daughter.

The shower heads where small, difficult to enjoy a good shower with a small child.

Breakfast was great. It was also warming to be around a close environment to V&A. The People were welcoming.

Room was not as comfortable. some lights were not working

Door made a loud noise when other doors closed in the hall. Too expensive for location, for that amount breakfast should be included.

I am writing to formally raise a complaint regarding the extremely poor and disappointing service my daughter and I experienced during breakfast at your hotel. From the moment we arrived, we felt unwelcome and disregarded. Upon reaching the breakfast area, the receptionist remained on a phone call for an extended period without acknowledging us at all. We stood waiting, unsure of what to do, until someone shouted from a distance telling us to sit down because she was on the phone. As first-time guests at your hotel, we were unfamiliar with the breakfast process and expected at least a basic welcome or explanation, which we did not receive. After waiting for over 20 minutes without assistance, we eventually got up to serve ourselves. Unfortunately, there were flies on the food. When I brought this to the attention of a staff member standing nearby, she showed no concern and did nothing to address the issue. We also requested tea, which took a very long time to arrive and was missing the lemon I had specifically asked for. What made this experience even more distressing was the clear difference in how we were treated compared to another couple who arrived after us. They were warmly welcomed, offered assistance with ordering food, repeatedly checked on, and their table was cleared promptly. Meanwhile, our dirty plates remained on the table, and no one checked on us at all. This treatment was shocking and deeply hurtful. My daughter eventually said we should leave, stating that she would never want to return to a place where we were made to feel so inferior. We have stayed in many hotels before, and this was by far one of the worst experiences we have ever had. I trust that you will take this matter seriously, investigate the conduct of your staff, and ensure that no other guests are made to feel the way we did. I look forward to your response.

Didn't eat breakfast. Room was adequate. Bed was comfortable

No views.

This is the best hotel, as it is a Hilton Double tree - the cookies! The staff are all wonderful, helpful and friendly. Asanda Assisted me patiently to get a business booking converted into an add-on vacation and the fifth floor suites are simply the best! And you can ask for a room or suite facing the mountain. In Woodstock, but we had a car and it was easy driving to all the interesting places. Breakfast is great. no regrets. This was our 3rd time this year to this hotel and we will book there again. Also a popular venue for conferences.

The property is fair. We stayed in the loft suite, the toilet door in the bedroom opened awkwardly, it opens inwards and hits the toilet so you must squeeze in to get into the toilet, found it very strange. Other than that, really not a bad place to stay Breakfast could do with upping the standard

Very good facilities

Paying for parking and bar services a bit slow

Your logistics staff and security found them very helpful. Thank you for providing transport to go and buy a suitcase. The driver and logistics manager was very helpful. I appreciate. I felt safe which is very important for me.

The glitch with WiFi

Very normal hotel, rooms are small but comfortable enough.

My bedside lamp was disintegrating from old age, shower drainage wasn't great, analogue aircon was guesswork

Cleanliness

We are couple but there was 2 single bed in the room. Even though both the bed was attached but it was moving.

Friendly and helpful staff, Decent room and comfortable bed.

Shower had super low water pressure.

The clean, quiet and accommodating environment

I asked for a quiet room NOT next to the lift and that was exactly where they placed me So after a long day of working and travelling i had to go back and request another room Then in the morning i was asked to settle a dinner bill which i did not have - i asked for the docket where i had signed for that meal and they were unable to produce it I was then shown a print out only of the bill which was rump steak etc - as i am a vegetarian - thats not possible It was like i had to prove that i was innocent - without the hotel giving me any proper documentation