Portside Hotel Gisborne

Good location good rooms

Small tv and the bathrooms( I had two different rooms) smelt like they had a drain problem as both smelt bad

The facilities were excellent the staff were lovely and the room was cozy with everything we needed and more. Very quiet and peaceful, would definitely book again in future

Great everything

Nothing - all was awesome

Loved the location, close to everything and still quite private. Plenty of easy parking available. Room was clean and the beds were fantastic and super comfy! Two types of pillows, one firm and one med/soft to cater to your preference (I like soft) with extra blankets & pillows available in your wardrobe. Plenty of clean towels, hand towels, bathmats available and kitchenette was well supplied with all you would expect. The staff were all friendly and courteous.

None of these are deal breakers as I really like staying here, but should be made aware of. The tv is not a smart tv so couldn't log into any of my subscriptions to watch certain sporting channels or Netflix, Disney etc, also very small screens, time to upgrade to larger smart tvs I think. Chairs at the table need addressing, when you sit on them there is no support in the middle so you sink inside the frame of the seat, quite uncomfortable and you can't sit on them for long before your legs start hurting. Thought it was just one chair but they were all like that. The shower lets water out so needed to put a towel down to soak up all the water, the shower felt a little too small due to its angled walls, and was always bumping my elbows on the walls. And the last thing, not the hotel's fault but something to be aware of, unfortunately our room was directly opposite the logging yards at the port and our last night was marred by the port moving logs all night long! Banging of the knuckleboom loaders against the logs, rumbling of log stacks being collapsed, loader machinery noise, all going all night long. They weren't loading a ship, just seemed to be moving logs around. Just something to be aware of, that port operation noise could impact a good night's sleep.

Modern large apartment, perfect for us. Beds were comfortable as well. Staff were welcoming and made things easy

Right on the carpark bottom floor was noisey from cars in and out. Heat pumps noisy at night made humming while trying to sleep. Some areas a but tired and need repaint and touch up. Be nice to have lamp in lounge so dont have to have all the bright lights on

Very nice,clean love that it is so quiet and peaceful. Receptionist is lovely and very helpful

Great

Great location right on the water. Friendly staff. Clean room with good amenities.

Bed was a little small and not super comfy for two adults.

Loved the comfortable bed and the view

Easy to access and helpful staff at reception

Nothing

The bed is great. Would like to know the brand so i can buy for myself. Ground room is our preference and they were very accommodating.

Although the view is stunning it’s quite noise from the port sounds

Very clean, easy check in, comfortable bed with lovely fully equipped kitchen.

Nothing

Spacious living room

The master bedroom was too small for a queen bed. Wardrobe doors could hardly open. It didn’t have space for 2 bedside tables. The double bedroom was a disaster. Two beds, wardrobe doors could not open at all, no space for any bedside tables, beds could not put together. The shower could do with a good clean. The shower door had a lot of build up dirt. When I tried to clean it with the corner of a towel it came off easily. The floor tiles were broken and a tripping hazard and hurting your toes.

We had a view of the harbour which offered interest watching ships load along with other river users. Staff were friendly and helpful and access to free coffee in the foyer was much appreciated. Good accessible car parking. Would recommend to family.

Nil

Location,

Beds to sift & the wheels made the bed move around to much.

Bed(s) excellent Lounge / kitchen layout excellent Shower / bathroom very good

Bedrooms a little cramped Given booking was made some time before travel very disappointed that room assigned was not overlooking harbour (room assigned was 306)

Room was nice and modern

The location was great. The receptionist was welcoming and very helpful

The 2 bedroom suite was very smelly and had a lingering odour. We could see greasy palm and finger tip marks on the cupboards above the cooker. Later that evening we needed to use the microwave and discovered a takeaway container with Butter Chicken had been in there so long it had started to grow mould which explained why the place did not smell very nice. There were only 2 sachets of sugar left for guests to use. The seat top for the small chair under the desk needs repairing as it came away from the frame. One of the two lounge suites in the lounge and dining areas is very worn out and needs replacing. The fabric was pilling and did not look nice. The colour scheme in the entrance hallway needs upgrading to a better colour, too dark. The carpet is stained and should be replaced. It would be fantastic if there was more local artwork displayed on the walls that reflect local indigenous artists. Overall the communal areas need upgrading to reflect the price they charge.

Friendly staff , clean , close to town , great pool

No everything was great

Always a pleasure 🙏 Beautiful calm river view 💙 Customer service 🤌

That we had to leave 😆

Bed was really comfy. The amenities like spa bath shower, toilet, decent fridge, microwave little dishwasher and cutlery plates and cook stop oven was all good.

TV was tiny for the rate you are paying. River view of a port with a big ship getting loaded all night aint worth the extra money we paid to get it, would of been $100 cheaper to look at the warehouse carpark.... also they didnt give us any spare toilet paper rolls and middle of the night was when that was realised. The reception welcome was ok but not very informative. Like usual things are to let you know where the wifi code can be found not assumed its at the front door on the wall where you walk right past it because you usually look inside the room on first entrance not at the wall. First time ever I've seen it there and I've stayed in hundreds of places. We were directed up the staircase to our room instead of give options to use the lifts around the corner. Not a major but if you have new guests with heavy luggage to take up the options given should of been the stairs are there to your rooms or the lifts around here so the guest feels they can use both options... i also had to ask how do i get to my room as well so not sure if that was gonna be told to me. Main point is dont assume in guest service. Overall for $360 for one night in room 215. I wont be coming back. I found i can spend $180 down the road for a much better view of the river and closer to town walking distance.

Location

The bed was to soft, and there was only two towels.

ontvangst was netjes

verouderde kamer die niet schoon was (spinnenrag) en balkon was ronduit vies. zwembadwater was ijskoud, totaal geen faciliteiten. waarom heet dit Hotel? geen ontbijt, geen bar, geen mogelijkheid om nog iets te drinken te bestellen. Absoluut geen aanrader! badkamer naast de douchewand was erg vies.

Super clean, comfortable and very spacious, plus a great location.

Great location and friendly staff

No bar or restaurant onsite

The staff were very helpful, I had a situation come up and contacted the hotel before our arrival, I spoke with Amanda, told her the issue,she was very helpful during my moment of panic, thanks for that! It truly helped a lot. I enjoyed the bed, it was so comfy, the room seemed a lil smaller then it looked online but it was fine for what we needed it for and I will be choosing to stay next time we are In gissy, lovely staff, beautiful hotel, clean and......the coffee machine in the lobby was a highlight, not having to go find a coffee shop actually perfect for guests! Great idea so keep it going! Rooms had everything we needed to cook and even had a dishwasher, microwave, and oven too !!! I like that there was no mini bar in the room. But I saw they had a few items in the lobby available to purchase which is a much better idea. The pool was lovely and great for adults, good signage to watch ur kids cos it's 1.6m deep, they offer sunscreen and some swimming floats, and towels are available from reception, with comfortable sun loungers available to relax on poolside .

Tbh, it was only a few small things, I like those lil welcome books places used to have, the ones that tell you about the hotel, what's available such as laundry room, spas, saunas gym etc, ya know where to find things. I don't even know if they had laundry facilities, although these things may have been online,but.... it's nice not to have to look things up on the net all the time. It's actually the first thing I look for when I go into a room is those "welcome booklets. Apart from that, there was a slight smell coming from the shower, but I was told by locals it's the water.....so I'm guessing it's a local issue not a hotel issue, we could hear the machines across at the port loading boats, but that was ok, would have felt a lil more comfortable if the rooms had a lil more sound proofing for the hallway as u could literally hear anyone who was walking in and out., overall amazing hotel would recommend, however will definitely be upgrading next time we stay

Close to beach and had a pool.

Location was good

Very tight room for what you pay, bed was firmish.....not a good sleep

Free coffee in the foyer

They advertised a gym but there were 3 cardio machines in a very tiny room and 2 of those machines were out of order

I loved the after hours service. He was so understanding and caring for my situation. E mihi ana!

I didn't like the shower. It was broken and we couldn't stop the bath tap pouring water which weakened the shower. The tap that switches from bath to shower kept coming off it's fixing basically.

虽然有点旧，但是很整洁

The view was exceptional, and the desk provided a perfect space to work on my laptop while enjoying the scenery—it made working feel effortless. The interior layout was well thought out, with all the expected luxuries provided. The staff were friendly, attentive, and extremely helpful with all my requests. Overall, the atmosphere was warm, welcoming, and well-maintained.

I often worked late into the evening, so having food options available after hours would have been ideal. However, the staff went out of their way to assist me in arranging Uber Eats, which I greatly appreciated.

just a roof over my head for the night

nothing

Sewerage smell in bathroom particularly from inside the shower probably from the drainage Not good meds to be sirted

Great area and close to CBD. Amazing to watch ships being loaded with logs and activities on the water.

The bathroom had a terrible smell which we mentioned to reception on our departure. Smelt like sewerage!

The beds were extremely comfortable. Our apartment looked out over the car park which didn’t bother us. It meant we didn’t hear any port noise at night. Well equipped kitchen. I enjoyed the lap pool. The location suited us as we had family staying at the campground. Staff were friendly and helpful.

Beautiful apartment on quayside.

No food options. Free drinking water in foyer, not in rooms. Couldn't book in until late afternoon and staff knocking on our door at 11 to clear room. High price for less than a full 24 hours stay!

Clean comfortable great view

Everything especially the coffee

The noise in early hours

room and location

It's was close to the beach, which was great

That we asked and paid to see the harbour, but were on ground floor so could only see people walking past.

tidy hotel that has good sized rooms with quality fixtures. Comfortable and quiet.

The pool was great. Not far to wander to eat

Location, friendly staff

didn’t have it

nothing