No 38 The Park

Great place, easy to get around Cheltenham from

Staff were super helpful and polite.

"Everything was great. The only thing I would change is the order of the appliances on the shelf. The coffee machine is at the very top, and if you don’t know this type perfectly, you have to step on a chair to get it running."

Overall a very nice stay and glad we booked, lovely food and parking was ok, staff all nice and polite, small negatives were the beds weren't the best and had a split bed with lack of mattress protector so felt like you kept sliding down the middle of the bed in between the two single mattresses then water pressure on shower and toilet was making noises occasionally and sometimes would loose pressure altho didn't cause any major issues, also wish they had of put us on a lower floor and informed us we would be on a high up floor as there was no mention of this until we got there and luckily we had no mobility issues but I'm not good with heights and it is quite high up. Saying that we would return as overall we had a nice stay

Such a lovely hotel. The room (10) had a big wow factor. I forgot we were in a chain - the hotel and room have a proper boutique feel to them. I honestly can’t fault a thing about our stay and have already recommended to friends.

The most wonderful stay. Lots of attention paid to the small details, such as mini rocky road bites in our room on arrival. Would definitely return and recommend.

Absolutely loved our stay here! Staff were amazing and very helpful! It was a short 10 minute walk into town and property itself was just beautiful! Breakfast and dinner were delicious! Highly recommend!

Great boutique hotel near centre of town. Very friendly reception. Lovely bed. Highly recommended.

One of the best hotels and value for money.

A brilliant place with excellent staff and a fantastic room

Delightful spot with well appointed room, amazing design and charming dining room and bar. Great stop on business in Cheltenham. Wish I had more time to enjoy the amenities. Will return!

Great stay thanks.

After a two week tour of the Cotswolds staying in a different hotel each evening this one was an absolute standout. The welcome gifts were delicious. The service was outstanding really in every way. Topping everything was the exceptional dinner we had in the dining room. I will dine and stay here every chance I get. Do not miss it!

Great breakfast and bed

Super hotel

Very dog friendly. The food was superb. Fabulous location. Bathroom tired and hot water intermittent

Road construction surrounding this hotel is not their fault, but it is annoying. The hotel and all its staff were wonderful. Vegan breakfast was excellent. They called a taxi to bring us to Cheltenham Spa train station. We found the best restaurant named The Coconut Tree which is Sri Lankan, which we had never tried. It was walking distance, and there were numerous vegan delicious options.

Construction outside hotel

Really nice hotel, excellent location for the racecourse and the town centre, useful parking at the property and close by. My room was stunning, as nice as any I've stayed in.

Lovely stay at No 38 at the Park. Classy hotel with elegant character. Friendly service, good food and comfortable king size bed. All in all a touch of class and thoroughly enjoyable stay.

Great value,

Excellent hotel in a quiet location but walkable to lots of restaurants, bars and shops. Would definitely recommend this little gem!

What a lovely hotel, free parking and the food was amazing.

Another fantastic stay! Beautiful small hotel. Breakfast is amazing. Staff lovely. Highly recommend

Beautiful property very friendly staff and great location We had dinner and was super . Breakfast delicious My only comment would be on the hotel and room temperature. Was so hot impossible to sleep. I tried to put the temperature down, don't think I was successful so switch on the fan Same in the lobby too high . Would be nice a room ambiance 20 degrees

Truly wonderful stay @No38. Extremely welcoming and friendly staff and outstanding quality and comfort of room. Dinner was also delicious.

I have stayed here several times but really disappointed this time. Service during check-in was not hugely welcoming and it felt like it was a inconvenience. No food available on a Monday evening. Heating in the room was not on and took a long time to heat up. Room was relatively clean but a great deal of dust on the bedside lamps and mould on the windows. No shelf or anywhere to put anything in the bathroom. Toiletries not filled or broken tops.

A beautiful hotel in a great location. Christmas decorations were lovely too - class! The parking options were very good. The breakfast was fantastic and the staff were helpful and welcoming. This is our favourite place to stay in Cheltenham. We will be back!

This is a beautiful hotel. My favourite place to stay in Cheltenham. Amazing decor, very luxurious & comfortable & very friendly staff.

Excellent Hotel, Fantastic Staff, really enjoyable stay

Loved the decor in the sitting room and bedroom. Great breakfast too.

Beautiful hotel and amazing staff (like Megan who was excellent). Made my wife and I feel at home. Megan served us at Breakfast and checked us in and out, all of which was pleasant and easy going. No fuss. Breakfast was excellent, great variety and top quality ingredients. The hotel is refined and in-keeping with the area. Every detail has been thought through. Having stayed four times, we will be returning.

Couldn't have asked for anything more. Perfect.

Excellent Boutique Hotel.

Super cute, great staff

Quaint boutique hotel, check in was a breeze and staff are friendly.

Very well situated across the road from park and close to centre. Beautiful building, lovely decor. Bedrooms really nice with comfy bed and pillows. Bathroom spacious with double shower and sinks and basket of extras. Breakfast amazing and staff very attentive. Would recommend.

Have stayed in this hotel a few times now, is always so friendly & welcoming. My only negative is that the rooms are always so hot, even with the Dyson fans they leave in the room for you.

Travelling for work - 5* breakfast

The breakfast is delicious, staff friendly and they allowed early check in because the room was available. However, the room itself - despite being the most premium they have - was noisy because the windows open onto the main road (and it's too hot to leave them closed), the room above has wooden floors so you hear others walking around and one could even hear the telephone at reception at midnight. It wasn't an awful experience but for nearly £600 for two nights I had hoped for more.

Beautiful room, lots of little trinkets given as treats on arrival. The house/hotel was stunning and food was lovely. Only complain was that there was no kettle or tea making facilities in the room.

Really comfortable bed, nice room and great location. Loved the decor of the hotel in general. The only negative was the heat of the room. Fans were provided but the main fan was very noisy for sleeping at night. Didn't have the window open at night in case of a security issue and also could smell strong cooking smells from the kitchen below. However, we did like the hotel. Nice touches like complimentary biscuits and port in the room and pastries in the communal lounge area. We would stay again.

Beautiful hotel, fantastic staff, really love this place!

Lovey room and staff were lovey. Lots of little touches for you to find and period perfect. Top notch tea and coffee in room with some sweet snacks. Breakfast was also good

Absolutely perfect stay . Thanks to everyone including Autumn

The checking in process was long and could be improved. No tea/coffee station in room. Other than that everything else was perfect. A stunning building, well decorated interior. Great food and lots of little home comforts provided as complimentary. I would absolutely stay again and would highly recommend

Love this hotel. A real gem of a place to stay in Cheltenham. Walking distance to the bars in the Brewery and a most amazing breakfast. Always stay here if they have space

This is by far one of the best hotels I've stayed in. The building is lovely, it feels very homely. Breakfast is delicious and the staff is very attentive. We really enjoyed our stay at No. 38. Our only regret is that the restaurant was closed on the nights of our stay. Such a shame as the food looks delicious!

As ever spotlessly clean and beautifully appointed. A stylish boutique hotel in a top neighbourhood.

This is a very nice boutique hotel. Nice dining room. Cozy bar. Parking in front of hotel is limited to about 4-5 cars, depending on how well drivers park their cars. There is pay street parking but it's first come, first serve. Our room was "quaint". Bathroom was outfitted with antique sinks and toilet. Shower was the rainfall type and good. I am most upset about the lack of ventilation and our room location on the third floor. There was no airflow or air conditioning. A fan was provided but it was too hot to sleep in late June. The temperature on the lower floors was more tolerable. It must have been 10-12 degrees warmer on the third floor. The window had a cable on it to prevent opening it more than 2-3 inches I guess to keep people from jumping out. I'm 75 years old and in fair condition but lugging suitcases up about 75 NARROW steps that were poorly lit was a challenge. Management needs to ask folk when making reservations if they have difficulty managing a lot of steps. I was rather miffed that some fit appearing gen X folk were occupying rooms on lower floors. I would not recommend this hotel in the summertime due to the uncomfortable temperatures in the rooms, at least on the third floor. And God help anyone with heart or mobility issues if you're unlucky enough to be placed on the third floor.

Luca was very friendly and made it a memorable stay for us.

It's a really lovely hotel, and the staff are all welcoming and attentive. The room was one of the nicest I've ever stayed in, with lots of thoughtful touches. One complaint: the room had no real chair to sit in, to read or just to sit; only a backless stool. A comfy chair is a necessity!

It was an amazingly nice place with great services! We loved the staff there - Luca, Roxi, Jenny, Remi, and Megan were all super friendly and helpful. They made this place feel like home. Our room was very spacious with nice touches everywhere: tasteful decorations, high quality curtains and shutters, a Dyson fan, complimentary sweet wine, a wide selection of teas and coffees, a beautiful and inviting tub, etc. Being sensitive to noises, I always appreciate quite hotels. This place passed my test as a charming quiet one. If I may make some suggestions, I would say that adding some closet space and/or luggage racks would be even better. : )

This hotel refused to cancel our reservation even though it was well within the dates for cancellation. They absolutely would not honor their own stated policy. Avoid!

Lovely boutique hotel in tranquil part of Cheltenham. Excellent evening meal and breakfast

Beautiful hotel. Perfect

Wonderful welcome. Beautiful rooms with modern decor and facilities. Amazing food for dinner and breakfast.

We had an excellent stay at No 38 The Park, Cheltenham. Delightful welcome, our room was very comfy quiet well appointed and clean. The dinner and breakfast were excellent. The staff were all welcoming charming and helpful. It is in a lovely area of the town, easy walk to the centre. We look forward to our next visit

This was FABULOUS!! Every amenity you could possibly want in the “excellent” room. Will stay here every time we find ourselves in the area. Don’t know how it could’ve been better!!

Hotel was lovely - a bit of a shame when we went to arrive to park that there was no parking available at the hotel as this had been changed to an area for Cheltenham Festival, however, we stayed after the festival had finished & were not told - a bit of a shame as the website advertises car charging available! We were given on street parking, but roads were quite busy - so a 5 min walk to the hotel & then was suprised to find I was charged £6 for parking the next day, despite the walk! When we checked in at the hotel - we were given the option to add breakfast on for an additional £7.50, which I did... however when we got there the lady said she couldn't see it on the account so did say it would be £16.50 per person to add on, which was a lot more than what hotels.com quoted! Finally - our room was beautiful, but the toilet had an issue which meant it was continuously flushing! We did report it downstairs & they upgraded us & moved us to a lovely room quickly! Hotel is really nice & was a lovely stay!

The room was beautiful and the bar area etc also beautifully done. Really enjoyed our stay

Great hotel, very nice rooms, limited parking but parked nearby. Staff are great here.

Great stay in a beautiful hotel. Lovely room and very helpful staff.

Lovel small hotel. Friendly staff. Gorgeous room for a reasonable price. Small car park but you can park in any of the nearby streets and then for £6 they issue you a virtual permit. Recommended.

Lovely large room,easy walk to town centre.

Amazing

This hotel is very plush and well decorated to the highest standard! It’s exactly what they say, a home from a home. We came for our anniversary and booked the premium double room with the freestanding bath being in the bedroom, they decorated it with balloons and a card to congratulate us which made it extra special. The toiletries smell amazing and comes with all sorts - bath salts, shampoo, conditioner, lotion, body wash, vanity kit, flannels, shower cap, as well as very comfy bathrobes; not the itchy kind you get at other hotels. The bed was a super king with amazing and comfy pillows and bedding. The smart TV in the room topped it off too! The hotel itself is in a very convenient location with the centre being only a 10 minute walk away straight down the main road. We’re thoroughly looking forward to visiting again in April for my Birthday!!!

Thank you for a lovely visit to Cheltenham!

very nice

Excellent location and lovely boutique hotel for a weekend stay

Wonderful from start to finish. Excellent staff, great food. Rooms are cosy and comfortable.

Lovely dog friendly hotel. Would 100% stay again.

This is such a lovely boutique style hotel with the most amazing staff ready to cater to all your needs. We had breakfast and evening meal which were both great quality. The room was comfortable and had everything we needed. Parking on the road for payment to hotel. Overall great hotel with easy access to Cheltenham.

Absolutely fantastic. Lovely property, fabulous room, great overall experience

Really great location close to central Cheltenham, lovely building, Spacious double shower and lovely room however the heat was unbearable and the radiators weren’t on. It was room 4, there was a fan in the room so we assumed heat must be an issue, so made it a bit uncomfortable. Otherwise lovely stay and hotel

Incredible hotel

Beautiful hotel great experience, just one small observation there is no food available on Sunday evenings only crisps nuts no sandwiches other than that it’s a very lovely hotel

Lovely place and great service. Made our stay very special.

This was a great hotel. From the friendly greeting to the massive comfortable bed. Well stocked mini bar was available for those who use that sprt of thing.

the hotel is located in a convenient location to explore the villages around. it is also located in a nice neighborhood close to restaurants. The staff at the hotel is very friendly, they changed my room when the window in my room wouldn't open.

Great staff that are at hand to help with anything you need. The rooms are comfortable and the public areas are nicely decorated.

We stayed for a couple nights to celebrate our wedding and the “Outstanding” room was just that! We loved the huge bath, comfy bed with tv at the end and the space in this suite. The service on arrival and at breakfast was excellent, thank you Megan :-) Finally, not only would I give the stay as a whole 10/10, the value for money was also exceptional. We look forward to visiting again.

Great hotel, quirky and tasteful, staff friendly and helpful, cannot be faulted!

I liked the decor of the hotel , and the staff that I came into contact with were excellent and a credit to the hotel

Beautiful, big rooms! Absolutely love this place! The staff was wonderful!

Quirky

This hotel is okay but only okay in my opinion. Our room wasn't ready for nearly an hour past the check in time and there were another couple also waiting. The staff were friendly and helpful but clearly just not enough of them. They offered us a drink while we waited which I assumed was complimentary but was then on our bill. The very nice lady on reception removed this when I queried it. The hotel also said we had to pay for parking but again this was removed when I queried it. The room was pleasant but there is no air conditioning which would be uncomfortable if it was a hot day. You hear everything inside and outside so not great if you are looking for a good nights sleep. The communial areas are really nicely decorated and furnished.

Very friendly and helpful staff. Lovely large bedroom with quality fittings. Well stocked mini bar with complimentary tea and coffee. Small courtyard leading off from the dining room provides a perfect spot for a cup of coffee or glass of wine. Brilliant cooked breakfast, one of the best I’ve ever eaten.

One night in room 1. Perfect! Lovely hotel in a great location, cant wait to return.

Lovely breakfast, we had it included so lots of choice but can just buy individual items if you prefer. Fantastic meals in the evening really spoilt us. Great dining room where you can see the chef at work and big lounge areas. Free parking and short walk to the shops. Massive bed with separate large old style bath but also walk in shower room.

Staff were really helpful and pleasant. Room was lovely, breakfast was excellent quick mention that the night staff were greatand happy yo serve us a nightcap.

Fantastic hotel, staff couldnt be any better, food fantatstic, just an absolute delight to spend a couple of nights here. Room 1 is incredible, the best room I've ever stayed in. Stunning !!!

Beautifully appointed hotel.

We have stayed here a few times now and it really lovely. Can’t fault a single thing for the money bits great service and value.

Comfortable and quality hotel. Attention to details.

This is a clean luxurious hotel with parking and a very relaxing lounge area downstairs beside the bar. Our ‘Excellent’ room was truly luxurious. It had a very comfortable bed, lots of pillows, a roll-top bath, twin showers, twin washbasins, and a Nespresso coffee machine. The only complaint we had was a lack of a shelf in the bathroom (we had to put our wash bags on the floor), and the breakfast was only average. However there were some good restaurants in town which was only about 10 minutes walk away.

Excellent, quirky hotel with wonderful staff

In a word: Stylish. A masterclass in interior design with a level of symmetry that would have Wes Anderson nodding approval. We were upgraded to an 'excellent' room with not only a very spacious ensuite but an alcove in the bedroom, sporting a beautiful roll top bath. Breakfast: faultless, again in Uber stylish surroundings. We took our coffees into a sitting room which was so homely it had us plumping the cushions and straightening the magazines before we left 😁

Stayed at this hotel to celebrate our silver wedding anniversary, and it was spectacular

An exceptional boutique hotel. Full of finery and luxury