Hotel du Vin & Bistro Cheltenham

Classy older hotel with a nice bar

Close to shopping and dining. Helpful staff. More expensive than it should be though.

I checked in. Receptionist was fsntastuc.

Lovely clean room. Helpful and friendly staff. Shame the air conditioning unit was noisy and kicked in at 5am

A disappointing stay at HDV Cheltenham due to poor customer service. We were told 24 hours before our stay that, even as residential guests, we couldn’t get a table in the restaurant until late in the evening as it was full. 24 hours later they managed to “fit us in” at 6pm. The restaurant was barely 30% full when we arrived and remained that way until we left around 8pm - so quite why we were told tables weren’t available, I don’t know. They must lose so many bookings through incompetence. The following morning, we were told we didn’t have late check out but could pay £15 for it - even though it was included in the specific package we booked, so I had to go to reception and prove it was included. No apology for their error or disputing that I had it included. So much for a relaxing lie in. Finally, when I checked out, I was presented with a massive bill for a load of drinks that had been charged to my room by guests of the private event that was taking place the night before - even though I was clearly not part of the private event and specifically asked not to have a credit allowance on my account and to pay as I go. Why such a large amount of drinks were even allowed to be added to my room I don’t know and, again, no apology for their mistake. Not the kind of customer service you expect at HDV. More like Fawlty Towers. We wouldn’t stay here again when other better options are available.

Check in was slow because people were being shown to their rooms and it was not until a young woman came out of a back office that we were welcomed. Unfortunately the lift was not working so as a 78 year old man I had to carry our suitcase up to the second floor. Not good! The room was clean and all that we needed, the bathroom was large with a big shower and very hot water, but it was dark so putting contact lenses in was a challenge. Our stay was on a Saturday and the hotel was being used by family groups and so it was quite noisy in the public areas. There is little parking space and the bays are quite narrow. Dinner and breakfast were fine.

Expected better

Stayed here a few times now. Rooms nicely decorated and comfortable. We were upgraded to a better room free of charge which was a lovely surprise. Check in staff member was friendly and efficient. The only negative was the air conditioning temperature it the room could have been colder. The air con unit was struggling with the really warm temperatures and couldn't go any cooler. However, we still slept well so it was fine. Montpellier is a lovely area with lots of restaurants and bars nearby.

Quick and friendly check in, bedroom spacious and well appointed - including an iron. Bar service and ambiences amass very good , what key it down was the chaotic breakfast with no tables ready, poor service and explanation / greeting. Stay was also let down by building work Banging starting at 9 am on a Sunday !!

Very friendly staff, room fantastic, added bonus of free drink per night in bar if room not made up during stay

Lovely hotel and good quiet road

While the hotel is comfortable and the staff are friendly, we were disappointed with the allocated room and its ensuite considering the cost. I appreciate a premium is necessary due to the location but, to be honest, the standard overall was little better than a Premier Inn or Travelodge.

I have stayed in this hotel a number of times and every time is better than the last. I didn’t give a full 5 star rating this time as the lift was not working. Apart from that everything and everyone was 5 star and I definitely recommend anyone visiting Cheltenham to stay at the Hotel du Vin

Our room was amazing! A large, beautifully decorated room with his and hers stand-alone baths! And a large walk in shower. Would definitely recommend. We hope to go back.

What has happened to this place? I have stayed in this hotel several times, but this will be my last. The place is so dirty. Short staffed. I feel bad for the employees. The people who check you in also deliver your luggage, provide room service, and serve at the bar.

Hotel du vin is in an excellent hotel in a great location close to shops and centre. We upgraded to a junior suite planta room, which was very spacious. Breakfast was very good Park at front of possible it £10/ day

We’ve been loyal HDV guests for nearly 20 years, including our wedding at HDV Harrogate, and have always appreciated the quality—until our recent stay in Cheltenham. After a 6-hour drive due to heavy traffic, we arrived at 7:05 PM, just five minutes after the Set Menu offer ended. Disappointingly, there was no flexibility or offer from the duty manager to check with the kitchen, so we dined elsewhere. Later that night, we were kept awake by a loud noise (likely from an external vent or air system). At 12:15 AM, we called reception; they acknowledged the issue and moved us after 20 minutes—calling it an “upgrade,” which felt irrelevant at that hour. We raised the issue the next morning and were told to expect follow-up or compensation, which still hasn’t happened. Not what we expect from a premium hotel brand like HDV—more like a Travelodge experience at boutique prices. Really disappointing.

Beautiful hotel. Our suite was amazing and the bed was extremely comfortable. Staff were fantastic and remembered you in following conversations. Definitely recommend.

An excellent room awaited us, with a delightful bath/shower facility. A walk around Cheltenham, a lovely meal and our eyelids were drooping. We went to bed earlier than ever before - and awake fully refreshed! A delicious full breakfast was there and we were on our way recharged and ready for the day. Excellent hotel - we will be going there again.

We had a beautiful room

Great location

shower above the bath needed a deep clean mould growing out of the noozles other than that great stay

The hotel was lovely and the staff were extremely helpful. Booked a junior suite which was well worth it and it was a great room. You won’t be disappointed. Lots of space and very comfortable. Great location too, only 10 minute walk to the shops and restaurants. The restaurant in the hotel was also really good.

Really loved my room even if it was a bit of a trek up stairs to get to it. Bed and pillows extremely comfortable. Great coffee bags and tea in room. Nice shampoos and soap. Breakfast very enjoyable.

A very minor thing was missed in the room but immediately corrected. Thank you Hotel du Vin for an excellent experience!

One night stay on busy itinerary in from Spain (home) via BHX. Next day to LHR to fly to Brazil. Seeing my son (Bristol Uni Med student) on elective in Cheltenham for the evening.

The river suite is amazing and just unique amongst hotel rooms. What a great stay.

Beautiful and clean room. Excellent space and we really enjoyed our stay. The staff were helpful and friendly.

Great welcome at reception and clear instructions to our well appointed and comfortable room. We had a light dinner in the bar and Decima, who served us, was so friendly and efficient. All in all a delightful stay.

Typical HDV property so you know what to expect and centrally located Bar/restaurant was a little soulless when we stayed but it was a Monday night. Menu was good and steak special good value Nice rooms but be careful if you don’t like ground floor. We had one of the “best” rooms. But windows faced to the front car park. I would ask higher floor next time

Another good stay here, all staff very helpful and friendly, room was excellent. Dinner was very good made very enjoyable again by our server, we remembered him from last year, very nice guy, looked after us well.

Luxury

From the very beginning the staff were polite and very helpful especially Conrad on Reception.

Hotel and food were great. Stay was affected by noisy room above us waking is at 2am onwards.

Excellent!!

Great night with Friends following Cheltenham Races. Ideal spot. Friendly Staff. Spotless rooms

Pleasant stay helpful staff good room close to dining and shops

Lovely hotel great location friendly staff nice restaurant

Fabulous hotel, staff in restaurant are excellent.

Ben at Reception was outstanding and made us feel so welcome . he helped us to our room as the corridors etc were a little convoluted. Coffee and tea facilities were great .The Ferro rocher chocs were a special delight !

Excellent hotel just a short walk off Montpellier. Amazing staff. Great food at the Bistro Du Vin.

The hotel and room were nice overall with a friendly check in and customer service. I’m leaving a 4-star review because, on arrival, I was told that they were not taking food bookings because the kitchen was maxed out due to the Christmas parties that the hotel was hosting. I was told my best bet would be to order takeaway or go into town. For me that’s not acceptable; service should be consistent for paying guests over events being hosted.

Excellent service, great location and very smart bar/restaurant area. Room was quiet but lights difficult to turn on (dodgy switches) and ac/heating didn't work despite prompt attention from the staff. Overall, great short stay, just need to take care which room!

Lovely hotel with a smashing bistro restaurant. Great service from all the staff. Wonderful breakfast.

Comfortable,convenient location, friendly and helpful staff .

Good stay and welcoming

Lovely warm cosy room on a freezing night. Dinner was a bit chaotic. There were two very very noisy large tables of men, one of which had apparently been the since lunch. They were shouting non stop. The staff moved our (well behaved) table of seven to a quieter spot as nobody could hear themselves speak. The staff were very helpful and I felt a bit sorry for them having to deal with such uncivilised behaviour. Unfortunately the kitchen also had its problems as we had to wait well over an hour for our orders of one main each. It was well cooked and presented but most of us had lost interest by 9pm when it arrived. So, nice hotel, warm cosy room, pleasant staff and fellow guests from hell.

Great junior suite.

Good stay!

The receptionist was very friendly and helpful. and gave us a warm welcome. The et seemed a little short staffed, and U gad ti ask for my coffee ti be changed ad it was lukewarm due ti a faulty machine. The waiter was very obliging and they then made it by hand which was far better than by machine, The bedroom was clean and comfortable. My only criticism, and thus has happened before, is that the seals un the shower room need to be either cleaned or changed in a regular basis as they are mouldy and therefore not very hygienic. Pkease see picture. The other criticism is no shower cap or body lotion are included in the price if the room which was £220.00 for one nights stay

Excellent service from Chorlatte and Nick in the restaurant and from Melanie at reception. Thank you for your kind assistance with directions to our next venue.

Absolutely amazing hotel, really nice room. Reception wasn't the most friendly and wasn't very helpful about parking. Otherwise would highly recommend. Service at Breakfast was first class and food was great.

Got an upgrade due to mobility issues, room was amazing and staff great

Gorgeous hotel. Really lovely. Room was gorgeous, very comfortable, lovely bathroom. Staff friendly and helpful.

Really nice hotel. Great location

Room and breakfast fantastic but case lift not working. Unable to access outdoor space behind hotel - all closed off.

The hotel was great with lovely helpful and welcoming staff. Rooms were good. The location is ideal for visiting the town. We were disappointed that, although we booked half board, everything on the menu had either a supplement or additional charge for fries or other usual accompaniments. The menu was limited. We had shnitzel but had to pay £4.95 per portion for fries to accompany it as it only came with leaves etc. In addition to that, there was a service charge of £8.00. Therefore, a charge of £17 extra although we had already paid for half board. I can’t see anywhere on the booking where this was explained. This trip was a gift for our anniversary but the charges left a sour taste. However, I would stay here again but not use the bistro for our evening meal as there are cheaper and better places in town. Breakfast was fine.

Great room

Good food and service. Great hotel chain we stay in them all over the UK. Paid for dinner bed breakfast but menu choice very limited and Suppliment cost for food we thought too expensive. Enjoyable stay. Would recommend

Staff were friendly and obliging. However, the lighting in the bedroom did not work due to an over loaded dimmer.This has also happened on a previous stay to this hotel The breakfast was disappointing. Firstly cold coffee from the machine. Wrong order delivered, then had to wait for correct order which when served was overcooked, very small, anaemic looking boiled eggs accompanied by cold dried toast. The shower seal in the bathroom needed to be cleaned as there was mould. This was also evident in our last stay in this hotel. This am a shame, as these points could easily be rectified and really let the hotel down. I mentioned this through tour one night stay, and to the receptionist on checkout . The receptionist was very pleasant and apologetic and deducted the cost of car parking as compensation. We have stayed at this hotel on numerous occasions over the past 8 years, and do feel that standards have slipped, although prices have risen .

Convenient location In Montpelier. We had a super king deluxe and the room was lovely, spacious and comfortable. Only minor point is that it is a little dark and the full length mirror should be on a wall with a plug so anyone using hairdryer or straighteners don’t have to stretch lead across the doorway. The staff at reception, bar and restaurant were all really friendly, efficient and helpful. Breakfast was great, lots of choice and everything we had was good I would definitely stay again

Staff were friendly and obliging. However, the lighting in the bedroom did not work due to an over loaded dimmer.This has also happened on a previous stay to this hotel The breakfast was disappointing. Firstly cold coffee from the machine. Wrong order delivered, then had to wait for correct order which when served was overcooked, very small, anaemic looking boiled eggs accompanied by cold dried toast. The shower seal in the bathroom needed to be cleaned as there was mould. This was also evident in our last stay in this hotel. This am a shame, as these points could easily be rectified and really let the hotel down. I mentioned this throughout our one night stay, and to the receptionist on checkout . The receptionist was very pleasant and apologetic and deducted the cost of car parking as compensation. We have stayed at this hotel on numerous occasions over the past 8 years, and do feel that standards have slipped, although prices have risen .

Well located but expensive. The “deluxe” room was not. Did not like having a bath in the same area as the bed - it should be in the bathroom - personally I would have preferred a sofa to relax on.

Our 2nd time at this hotel and it didn’t disappoint. Great location, good rooms and service. Luxury feel.

Beautiful hotel, excellent service, helpful staff.

Beautiful hotel with an amazing team and service! The gentleman on reception was so helpful, he spent lots of times going through places to see and things to do in Cheltenham. A great first impression of the hotel!

The hotel overall was very good, and staff were generally very helpful. Although scope for little improvements. We took a late breakfast for practical reasons and whilst we were down for around 9:30, approaching 10, things were being cleared away and coffee saucers for eg not replenished. The room was spotless and as per photos. Bathroom was exceptional. But the garden and seating area didn’t look at all cared for and the tables were not cleaned for the duration of our visit.

My wife and I stayed two nights in the De Trafford suite celebrating our wedding anniversary. Ben in reception was very warm and helpful, gave us a complimentary drink, a map and explained the local area. The room was exceptional, very clean and airy with a huge and very comfortable bed. The air conditioning was much appreciated as the weather was very hot. The cooked breakfast was excellent although the continental range was somewhat limited, but this was fine as what was available was very good quality. George in the restaurant was incredibly polite and efficient and always had a sunny smile for the guests. The hotel is in a very quiet and attractive area while still only being a 10 minute walk from town.

Great location, superb breakfast

The decor in this hotel is traditional and very tasteful. The room was a good size. The odd things is that there is a bathtub in the bedroom, in front of the window. Why I don't know as there is a very good sized shower area in the bathroom. There was an expresso machine, and a kettle for tea/coffee, and biscuits and chocolate. Very nice. I only wish the lighting was better, in the bathroom and by a mirror (for applying makeup). Also I wish there had been a sheet --the duvet is nice but in summer it was too much, but there was no light coverlet or sheet. There were many electrical outlets which was much appreciated.

We received excellent service from the staff and enjoyed a lovely stay in a beautiful suite. We would definitely come back to stay at this hotel again next time we visit the area.

Great hotel

Breakfast was expensive and poor quality. I had a very dull and juat about warmed up eggs benedict. The coffee machine was broken and delays being served (only one staff member in duty)... expensive overall and seems poorly managed. The rooms are not numbered but rather given pretentious names, making finding your room onerous. That should change.

Been many times before Consistently good

Have stayed in many of these hotels and never been disappointed. Very comfy and very nice surroundings

We had no problems with the check-in or bedroom. Breakfast was disappointing

I like the style of this hotel and those in the chain. It's modern and roomy. The very best thing by far is the staff. Very efficient and charming, so that any arrangements/requests are carried out perfectly. I would warn guests to book dinners in advance, do not assume availability.

Ben checked us in, super friendly and helpful. The hotel is conveniently located and super nice, we will definitely be staying again

exceptional room stay and service- highly recoomend it

Warm welcome from reception on arrival. We parked in the rear car park for £10 extra. The hotel is huge with a warren of corridors. We were a party of 3, myself & my husband and we were travelling with our grown-up son. I had booked two ‘classic’ rooms therefore it was slightly odd to get our rooms only to discover that my son had been allocated the room with the super king bed and we got given a room with a standard double bed! Luckily we swapped. Just something to be aware of! Rooms had recently been decorated to high standard. The beds were super comfy and whilst the bathroom was rather small it ticked all the boxes for what we needed for a one night stay. We had booked an inclusive breakfast rate which offered good value for money. Good continental selection, help yourself, and then a menu was offered with one hot dish per person. The hot breakfast was very nice too. Overall a great stay at a great price.

Really comfy hotel, beautifully presented, with great service.

Such lovely staff and great food. The winter stay package is excellent value.

Stayed overnight for a birthday party elsewhere in Cheltenham in a lower category room. It was smallish but nicely furnished with a huge comfy bed and cosy duvet. Very comfortable with effective heating (unlike the George nearby where we stayed same time last year and froze in our room). The cooked breakfast was good. After we left my partner discovered he didn’t have his phone and just as I began ringing everywhere we’d been to see if it had been found, I received a call from reception to say the maid had just run downstairs with it in the Hope of catching us before we left. We were able to go back and pick it up. Phew… great service. Thank you Hotel du Vin staff!!!

A very comfortable stay. The staff friendly and helpful. We stay here every time we are in Cheltenham because we know we are going to enjoy the stay and the food.

Excellent location in Cheltenham close to shops, cafes, restaurants. We had a good stay. We were upgraded to a deluxe room which was very comfortable. Large warm room, good WiFi, TV (some issues with reception probably due to weather conditions). Nespresso machine and pods, kettle and coffee and tea bags etc. Good breakfast although my partner was disappointed no kippers were available, my boiled eggs were very good.

Excellent service & the rooms was very good value.

Loved my room and great location.

This was an overnight stay as part of a proposal. Fortunately she said yes and the stay here was the sugar on top. I generally enjoyed the look and feel of this hotel with the bath in the bedroom and the dark wood or leather finishes that make up the theme. The service was some of the best I have had at a hotel with Millie on reception offering fantastic service and helping us make the stay plesant. We had a minor housekeeping issue that meant that we needed to change rooms, which Hakeem on the night shift took special care to find us a similar room and even one on the same side as quickly as possible. Although ive stayed here before this is the only time we've needed to change rooms and its a testimate to the service they provide how well it was handled. They clearly have a good team and we'll be coming back in the near future, thank you all for making our day that little more special

Incredible place to stay, breakfast was brilliant, Ben on front desk could not have been more helpful. Hotel truly rescued what initially started as a bad weekend at a different hotel, can't recommend enough.

I had a noisy room - staff very helpful and moved me. Would certainly stay there again

Although the property was undergoing some renovations it was still very quiet. I love the location being central to everything in Cheltenham.

I'm sorry but my experience wasnt a good one. The room ( Villia Maria ) was at the very back and top of the hotel in the attic with slanted ceilings ( I felt hidden away ) and had no working air conditioning..after a very hard day this was not what i needed..an absolute furnace.. I picked the hotel based on its brand reputation and it was far from the cheapest in Cheltenham and it badly disappointed..Albeit I only booked a classic room but i would have expected it to be clean, with upto date furnishings ( everything was a bit chipped and battered) and to have working air-condition.. these things are the basics.. the staff knew about the problem but hadn't fixed it. The building itself is beautiful but the hotel rooms are awkwardly located through a labyrinth of staircases..at a few points you have to go up stairs just to then go down again and up again... Far from relaxing and a complete let down.. I enquired about room upgrades as I was so unhappy and uncomfortable ( at whatever cost ) and was offered nothing. As an ex travel agent of 15 years I know quality and an excellent experience when I see it.. and this just wasnt...

We have stayed here before some years ago. Location is excellent as is the breakfast. Few issues with our newly refurbished room but came to an agreement over rate charged.

Fabulous staff, but the best thing was the food. Hache frite was beautiful with a lovely salad and perfect skinny chips. Brekkie was sublime-avo on toast with poached eggs and a yasty tomato and onion salad. Yum.

This is a hotel that is relying on former glory. The room was a little tired, although very clean. A lot of the services that Hotel du Vin provided prior to covid haven’t really returned - nothing in the mini bar, for example. The bar closed at 9.45 without any communication from the staff even though we were sitting having a drink.

We liked the building & location. We didn't like the fact that due to recent renovations, half the hotel had water turned off, including our room, and the receptionist needed to access our room with his key as the internet/server was down & he couldn't say when it would be reconnected. We left the hotel immediately.

A lovely hotel situated close to the centre of Cheltenham. The staff were all extremely friendly and welcoming. There was some refurbishment work going on in the hotel but this wasn’t detrimental to our stay in any way with it being well managed. Parking is limited but £10 for on-street parking outside was fair and convenient. The room was well presented and clean. A very enjoyable stay.

Lovely decorated and features,Room was large and clean.The sofas and carpet in longe area needed a good clean/hoover.Also inside the bedroom wardrobe was where the fridge and Milk/coffee/tea kept was too warm the milk was off.Staff was friendly,good location.

£6 for 10 olives!! Bathroom was VERY tired; broken toilet roll holder, bath plug and cracked washbasin. Wine list limited - for a Hotel du VIN !!! Oregon Pinot Noir given whereas was New Zealand on the menu. Not up to the standard that the chain used to offer

Customer service levels are off the chart here - exceptional service.