The Russelior Hotel & Spa vs Similar Hotels

Rooms feel dated, with old furniture and inadequate facilities.

The room had broken fixtures, and it was not well maintained.

Rooms are frequently described as old, worn, with broken fixtures, bad smells and outdated furniture or carpets. A few reviews mention acceptable or clean rooms, but overall the accommodation shows wear and needs refurbishment.

Issues with room amenities, such as broken TV and hairdryer, and concerns over lack of supplies.

Room was disgraceful, dirty and stained bed linen, mould in the bathroom.

The room was dirty and had a strong smell of smoke. The bathroom was extremely worn out.

Many guests report poor cleanliness: dirty carpets, stained rooms, cockroaches, rusty/dirty bathrooms and a generally neglected appearance in parts of the hotel. Some isolated mentions of clean rooms, but overall cleanliness is inconsistent and a frequent complaint.

Concerns regarding room cleanliness and maintenance noted, such as unclean mirrors and irregular cleaning.

Outdoor areas are stunning and contribute to a calm and luxurious setting.

Convenient location, easy access to local attractions.

Location is repeatedly praised: close to the centre, restaurants and about 500 m from the beach; guests highlight tranquillity and convenience of the site.

Great location mentioned in several reviews, easy access to activities and nearby attractions.

Staff uninterested in solving issues, but some staff provided excellent service.

The service was very poor with long waits for assistance and unhelpful staff.

Service is mixed but often competent: a number of guests note rude or inattentive restaurant staff, while others praise the owner, administrative staff and certain employees as pleasant and professional. Overall the front-office/management appear reliable despite lapses in restaurant service.

Staff described as friendly and attentive, with specific praise for individuals like Freddie from the Animation team.

Food was awful, unhygienic with lack of variety in the restaurant.

Food was tasteless, cold, and unappealing.

Food receives frequent criticism: poor breakfast (bad coffee, weak juices, bad omelettes), buffet described as mediocre and limited. A few guests note variety in half-board options, but overall F&B quality is below expectations.

Food praised by many guests, although some mentioned it could be improved.

Spa and gym are ill-equipped; some amenities are not available.

Standard amenities but lacking basic supplies like soap and towels.

Amenities include a family pool, garden and private parking; however the pool and some facilities are reported dirty or poorly maintained, there is no covered pool or water-park, animation is limited and some rooms lack Wi‑Fi. Mixed but present.

Good entertainment and activities available, although distribution of VIP privileges noted.

Not worth the 5-star rating advertised.

Did not provide value for the amount paid considering the poor quality.

Multiple guests feel prices are high for the quality provided (old facilities, inconsistent cleanliness and food). Some guests still find the location and pool justify the price, giving a middling score.

Good pricing for services offered, although not all guests felt it fully met their expectations.