The Residences at Crystal Towers

Place was clean and well maintained

There was a hole in the bedsheet. No Coffee, just green Tea.

It was a lovely stay. We enjoyed every moment of it,

Nothing really, everything was just marvellous. The location is great.

The Feeling of a Resident

Location was good

1.⁠ ⁠Plugs not easily accessible. Dirty Carpets. Dirty Towels. Staff had to be asked to replace towels 2.⁠ ⁠⁠Odd dishes eg. Only 2 cereal bowls in a 4 sleeper . Huge pots 8 wine glasses. ⁠⁠Kitchen cupboards old. 3. ⁠Had to ask cleaners to clean out the bins daily 4. ⁠ ⁠⁠no hot water in the morning at 5 and no one to help you as they only start at 6 but no one there till around 7 5. Safe couldn't open and ⁠⁠maintenance couldn’t fix the safe 6. Glass and mirror furniture not family friendly, especially with children

Everything

Nothing

Location, big spacious room, comfortable bed

Hot water availability was an issue: no hot water at 6am, water only starting to get warm around 7am! Bathroom needs a deep clean- grout black in some areas, walls had streaks (dried liquid) No iron or blow dryer was available as promised in the description! No balcony as seen in the photos provided. Not promised but a few added things would have been nice such as: -salt and pepper (not a full spice collection but simple salt and pepper) for take away -kitchen towels -laundry pods for washing machine -a smart tv is essential or a tv box with the streaming services

Location,view and tranquility

Outdated TV, no extra blanket.

Location, facility

Aging in many place

Always warm and welcoming, staff are awesome🥰

Location is good.

I booked a presidential sweet for 6 people. 2 days before check-inn they phone me to inform me that the owner don’t want to rent out the apartment to me anymore.This is now the second time this happened to me. I told them I paid more for the presidential sweet than the 2 and 1 bedroom they now wanted to give to me in exchange ..all they said.. sorry we can’t. I rented the presidential sweet in April and was highly disgusted of the way the place looked… carpets where very dirty .. bedside cupboard glass were broken… tap in bath did not work properly… outside garden chairs were in bad condition. The door as you came in could not open properly we had to use force to get it open…. the bedding on the bed was torn..(I have taken pictures off everything) Unfortunately I already booked the Presidential suite again for the 29/08/2026 and even spoke to the manager on a whatsapp who promised me that the place will be neatly done when we come in again.. well that manager is unfortunately not their anymore when I ask for him. I am really Highly disgusted as they make absolutely no effort to upgrade the hotel room or just make it in a better state it it is.

The location was perfect with easy access to Canal Walk Shopping Centre.

The phone and internet in the room did not work. There were also issues at reception with a couple of instances with no one available to help.

Cleaning services. Friendly receptionist

Nothing to mention

Convenient position , good reception foyer with quality restaurant, easy professional check in ,secure

The room is in need of refurbishment - cracked tiles, damaged kitchen cabinets, missing grout in shower, cracks in walls etc, Uninviting balcony with two aging plastic chairs, very basic selection of kitchen implements. Clearly this room has reached the stage where the owners need to invest a little back into the property. Its way below what one would expect at this location. Apart from maintenance issues a huge annoyance is the un-draped skylight above the door which means the outside lights illuminate the room at night.

I was informed that my booking had been moved to the Bridgewater Hotel on 14 August, but I was only given the hotel name and no address or further information. When I arrived at Bridgewater, I was told there was no booking under my name. I tried contacting Crystal Towers but received no response. I was advised to return to Crystal Towers, which I did at around 10–11pm. Reception was closed, but the security guards assisted me. I then discovered that my booking had apparently been moved again to the Island Club Hotel, despite me receiving no prior notification or communication about this change. My luggage was still at Bridgewater, and despite explaining the situation, no transportation or assistance was provided to help move my luggage or get me to the Island Club. I was effectively expected to travel between multiple hotels alone late at night with all my luggage due to incorrect information provided about my booking. Thankfully, a security guard from Bridgewater eventually assisted me in getting to the Island Club. However, I was extremely stressed and distressed as it was late at night, I had a large amount of luggage, and I had no idea where I was supposed to go. This experience was extremely disappointing and well below the standard of service I expected. I would like Booking.com to investigate how this occurred, explain why I was not notified of the second hotel change, and advise what steps will be taken to prevent this from happening to other guests. Given the inconvenience, stress and lack of assistance I experienced, I would also like to request appropriate compensation.

Clean, friendly staff and great location

No mirror close to a plug for hairdryer

Reception and cleanlines …want breakfast next time

The view

The tv

Spacious, clean, great view

Great location, lovely building

Cleaners were useless only cleaned 1 day and lazy slowly and did half jobs

For two days didn't have wifi, towel allocation numbers fluctuated. Some days towels were enough and some just two for two people

Consistency with preparations of the accommodation

Value for money , comfort , accessibility and size and Luxury !

NA

GOOD

So beautiful

Good, stuff welcoming

WiFi not working

good location, clean rooms

no response to issues in 2nd room (taped up windows, broken blind, carpet nails sticking out due to door strip missing) even after continuous promises. No extra blankets available as other guests were using them - led to very cold sleepless nights. Main room was fine maintenance wise, but colleague also got cold due to lack of blankets

Just the location.

Poor service and no value for guests

The proximity to the shopping mall Canal Walk

Negative Experience at Apartment 6010 – Not Recommended To whom it may concern, I recently stayed at Crystal Towers in apartment number 6010, from August 9th to August 12th, and I feel compelled to share my disappointing experience. Although the initial check-in process was smooth and the staff was friendly, the issues quickly became evident upon entering the apartment. The space was only semi-clean and visibly in need of significant renovations. Most notably, the sliding door to the small balcony was defective; it did not close properly, leaving a large gap that allowed the harsh Cape Town winds to enter the apartment freely. Despite multiple attempts to secure the door using blankets and pillows, the problem persisted. The relentless wind caused discomfort both while sitting on the lounge couch and lying in bed, leading to cold nights, a stiff neck, and a blocked nose. We promptly reported the issue to reception; they arranged for maintenance to inspect the door the next day. Although they claimed repairs had been made, the same problem reoccurred the following night. Once again, we informed reception, but no solution was provided. The repeated failure to resolve this critical issue resulted in two uncomfortable, draughty nights, which significantly impacted our stay. Ultimately, we chose to leave early, expecting some form of refund or compensation, but none was offered. Overall, it appears that the apartment has been neglected over the years, with poor maintenance and management. As a result, it no longer meets the standards one would expect from a reputable accommodation. Given this experience, I cannot recommend Crystal Towers and advise potential guests to exercise caution before making a booking.

The floor towels in the other room were not put and the cleaning to perfection reduced as the days went by which I didn’t really like but the apartment was so beautiful

Location. Staff friendliness and helpfulness.

The Wi-Fi; bathroom extractor fan; some lights and electrical outlets in the apartment did not work. Apartment was minimaly furnished. Wear and tear visible on most doors and floors.

Location

Plugs not working in room

I didn’t go for the breakfast, my sister’s first time in Cape Town and wanted to maximise our time together with including dining out. I loved the apartment coziness and hospitality.

It would be nice to have a blanket readily available.

Location

Spacious and modern

I did not like that there was no. Heater available.It was Sooo cold but no blankets and no heaters

Did not have breakfast, was not included in our cost.

The kitchen needs a little attention

We loved the apartment all furniture and fittings old and not our taste but the property I would purchase to live in….. great

Old furniture

All of the above

Great spacious fully fitted kitchen on open plan space dining room table and chairs within the apartment with stunning view.

We often stay there and loved the place but this time was different. Except for the location it was bad

We stayed in 610 - the bed was not a king, no dstv, no safe, no hairdryer. Fridge did not get cold enough. Our apartment was not cleaned on the second day after I phoned twice! Next day at 15h00 after we had to phone again

Location

Not clean. Needs upgrading. Apartment, furniture, kitchen essentials, bedding, towels needs upgrading and replacing.

Location and facility

Room 2 poor Lights, no small table next to bed, bed lamp stands on floor!!! - Euro sockets in Kitchen did not work to charge phones - TV channels very limited for price we paid, basin water in second bathroom very slow

Overall perfect the rooms cleaned the parking space safe,I like that you need to tag your floor level even in the lift everything was worth the money...even the price paid online was shocking value for money will definitely be back.

This is a place to stay. Excellent service, clean rooms, secure place that is central to most parts of Cape Town. Highly recommended.

"The apartment was very spacious and comfortable, which made our stay enjoyable. The room size was definitely a highlight. However, there were a few maintenance and cleanliness issues that could be improved. Some of the lights in the apartment were not working, and there was noticeable dust and dirt behind the bedside tables. Overall, we had a pleasant stay, but addressing these minor issues would make the experience even better."

We enjoyed our stay overall, and the apartment offered a comfortable base for our vacation. However, it is beginning to show signs of wear and would benefit from some routine maintenance. A few lights were not working during our stay, and some of the wood veneer on the bedroom cupboards is peeling and requires replacement. The bed was acceptable, but a mattress topper or an upgraded mattress would significantly improve comfort. Overall, the property remains a good option, but a small investment in maintenance and updates would help keep these apartments attractive and relevant for future guests.

We enjoyed our stay overall, and the apartment offered a comfortable base for our vacation. However, it is beginning to show signs of wear and would benefit from some routine maintenance. A few lights were not working during our stay, and some of the wood veneer on the bedroom cupboards is peeling and requires replacement. The bed was acceptable, but a mattress topper or an upgraded mattress would significantly improve comfort. Overall, the property remains a good option, but a small investment in maintenance and updates would help keep these apartments attractive and relevant for future guests.

We enjoyed our stay overall, and the apartment offered a comfortable base for our vacation. However, it is beginning to show signs of wear and would benefit from some routine maintenance. Overall, the property remains a good option, but a small investment in maintenance and updates would help keep these apartments attractive and relevant for future guests.

Self catering, Fantastic views and spacious. Well equiped. Wifi and Netflix. Very comfortable bed and bedding.

Found the door lock was sticky and unit not locked on arrival. Found old fruit underneath furniture in living area. Carpets are damaged in bedroom. Traffic was a bit noisy early morning.

Location was great.

Having only one key per unit was a huge inconvience

Got to the property around 3 while check in was 2pm was told to wait 5 min because the cleaner wasn’t done I had to wait for 30 min till I pushed to go inside while the cleaner was there it wasn’t clean at all there was hair and dust all over I’m disappointed

Everything

None

Conveniently located. Friendly staff. Perfect for quick getaway.

Newer tv, netflix or prime would be nice

Fully set up room with everything needed for a overnight or weekend stay, under floor heating on the bathroom and aircon. Stunning views and a walk over to canal walk.

The reception on the TV was terrible Suggestion would be to have some ice-trays and a blanket / throw available

Proximity to amenities

Great stay. excellent prices.

Nothing

Great Location and beautiful and neat property

I received the iron late

The accommodation was very comfortable and spotlessly clean. We enjoyed our stay.

Not applicable. Everything was good.

Location is great and view is super

TV was not clear maybe it was signal

Convenience

Rooms wasn’t spotlessly clean as expected. Cleaning and change of sheets and towels weren’t done after first night, apparently they were short staffed, which I was given heads up late afternoon (next day)

The location and the size of the unit.

The noise - people were fighting at reception at the early hours of the morning. Security could not control the people.

The location and friendly staff

Hair on shower wall, water wasnt warm, didn't even bother complaining. It was my 20th wedding anniversary and I would seriously not come here again. No coffee in the room very disappointed. I stayed here before but wasn't as bad as this time.

Conveniently located near Canal Walk safe parking and easy checkin.

Housekeeping just walked in while we were having a nap to put in electricity, which was very awkward and unsettling. They couldn’t have done this before we checked in? Torn duvet cover. Old towels. Dirty finger marks all over the cupboard doors, these never get wipes off or polished. Finger marks on sliding door. Thus I assume the cleaners are never checked up on, they do as they please

Everything

Nothing. I will be contacting the Head Office for Crystal Towers

We were placed in room CT204 at first which was dirty and the mattress was to big for the base. the bed base was filthy. The lights in the bathroom were broken. The entirety of the room was dissapointing. This was supposed to be a luxury room. We were them moved to another room CT610. This room was worse. The kitchen cupboard for the micorwave was broken. The bin in th ekitchen cupboard broken. The bathroom lights broken. they had to send a contractor to repair whilst we were there and they still did not work. The shower door could not close. The bathroom bin was broken. The small balcony showed cigarette butts and was dirty. The television was outdated and offered no streaming services. I have a video of all the above and to say the least we are dissapointed that we were offered a luxury room and received such bad facilities. I am Head of a division for a big media house and will surely be uoloading the content to social media so prospective visitors can be eduacated on the poor environment.

There’s was chickens crying at 5am

Yes it’s big

Modern, neat and comfortable

None

Good location, friendly staff, comfortable unit with everything needed.

Everything the view facilities and atmosphere even staff they very helpful

That I could not get an extra bed but cough

​We had a lovely stay at The Residences Crystal Towers. The apartment itself was incredibly spacious, beautifully set up, and offered fantastic views. The location is also excellent and highly convenient. ​However, there were a couple of minor maintenance and cleanliness issues. When we arrived, the balcony—while generally clean—had a pile of cigarette stumps swept into the corner. Additionally, all the mirror-finished furniture throughout the apartment was cracked and showed signs of poor maintenance. ​Overall, it is still a great place, and we would recommend it, but a little extra attention to detail would make it perfect.

Good location, friendly staff

TV was not working and property seemed to be in need of an update

Loved the room, beautiful view, mall is close can take a nice walk restaurants, canal very nice.

TV is placed in the wrong location can be hung in the air so you can turn it toward the sitting area or kitchen or bedroom can't see on the TV if curtain is open. The mirror at the table does not make sense because it is to high and you have to stand while using it.

The apartment was ok

The Tv was outdated.and the advertisement showd the pool of another Hotel and I was looking forward to swim

Staff was helpfull.

No tea, coffee in room, had to request. Not enough towels. Had to request towels both days. No extra blankets available. DSTV not working kept on loading. No proper cutlery. No table or dish cloths. No bathrobes as advertised in pictures. Sliding door could not open. No bowls for chips etc. No direct line to phone for request. Whatsapp link that first struggled to load and then response on it was slow.

The view and everything in is nice

The main bedroom didn’t have a tv remote and no smart tv in the rooms

Absolutely perfect

.

Great area, staff very helpful and friendly. The room was spacious and comfortable

Nothing

The one shower was flooding the bathroom floor. Maintenance did 'repair' it but was still leaking water onto floor.

There were holes in the bedding. Carpets had stains and damaged areas on the carpets. When we arrived the door was not shut, was open. From previous experience staying at the Crystal Towers we were incorrectly booked into other persons room, while they were inside. The controls of the TV also had to back cover, batteries kept falling out.

Downlighter in bathroom needs replacing, shaving in dark...

Staff are friendly , good location

!!!

Stove was dirty. Chair was tarnished. Carpet was dirty. Building not maintained. Needs paint.