Μνημείο Πεσόντων Αεροπορίας
Μνημείο Πεσόντων Αεροπορίας, Τσιλιβάκη, 731 34 Chania, Greece- Memorial
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Historic Charm with Modern Amenities
Experience the perfect blend of old-world charm and contemporary conveniences at our fully refurbished hotel in Chania.
Warm Cretan Hospitality
Indulge in the renowned Cretan hospitality that will make your stay truly memorable, whether you're here for business or leisure.
Convenient Location in Halepa District
Located just minutes away from Chania's center, our hotel in the Halepa district offers a tranquil retreat within reach of the city's vibrant energy.
Book now to experience the best of historic charm and modern comfort in Chania!
Check-in from
12:00 AM
Check-out by
12:00 AM
Parking
FREE
Children
Allowed
Pets
Not allowed
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
20 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Sofa bed (Variable Size), Sofa bed (Variable Size), Queen bed (151-180 cm wide)
Room details
20 sqm
In-room amenities
Sleeps
Up to 5 guests
5 adults · 4 children
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide), Sofa bed (Variable Size)
Room details
35 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Double bed (131-150 cm wide), Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Room details
20 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Queen bed (151-180 cm wide), Sofa bed (Variable Size)
Room details
55 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
22 sqm
Sea View, Ocean View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Sofa bed (Variable Size), Sofa bed (Variable Size), Queen bed (151-180 cm wide)
Room details
25 sqm
In-room amenities
1 King Bed OR 2 Twin Beds
248-sq-foot room with partial sea views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Free long-distance calls, laptop-compatible safe, and desk; cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
23 m2
Partial Sea View
In-room amenities
1 Queen Bed and 1 Twin Sofa Bed
344-sq-foot room with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels and Netflix
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Free long-distance calls, laptop-compatible safe, and desk; cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Smoking And Non-Smoking
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide), Sofa bed (90-99 cm wide)
Room details
32 m2
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide), 2 Twin bed (90-130 cm wide)
Room details
20 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Sofa bed (Variable Size), Queen bed (151-180 cm wide)
Room details
32 sqm
Sea View
In-room amenities
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
17 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Das Personal war sehr freundlich und hilfsbereit. Lage zwar etwas außerhalb aber wenn man mit dem Auto unterwegs ist optimal. Zimmer war sehr sauber. Frühstück war okay. Alles in allem ein toller Urlaub. Jederzeit wieder.
La camera bella
Colazione deludente posizione hotel rapporto qualità prezzo
Mooi hotel met charme en vriendelijk personeel. Buiten de drukte gelegen. Op 10 minuten stappen van het centrum
X
המיקום מצוין, החנייה נוחה, המלון יפה. ארוחת הבוקר טעונה שיפור
ארוחת הבוקר דווקא הייתה מעט מאכזבת. לא היה מגוון של גבינות וירקות והביצים היו עם טעם לא טוב. כמו כן כל הלחם היה קר ממש. אפשר להתאמץ יותר. במקלחת לא היו מים חמים רק פושרים וזה היה מאכזב ולא מתאים למלון כזה
Funcionários atenciosos. Hotel bem localizado. Estacionamento na propriedade.
Decoração quartos e banheiro mais antigos.
It is a good walk of about 15 minutes into the old town along the coast passing lots of restaurants and bars. Beautiful scenery. There is a bus stop outside the hotel if required. Breakfast is plentiful & can be eaten outside.
petit déjeuner avec tables dans le parc, le cadre est agréable mais la vue depuis la chambre est décevante
Lit dur, vue par la fenêtre, confort du lit
breakfast, car parking, staff freindliness, rooftop bar,
The airconditioning wasn't the best, it was fine but I wasnt able to get it below 23 degrees.
Très bon accueil, l'hôtesse nous a bien renseignés. Parking au sein de l'hôtel. Bus en face de l'hôtel pour se rendre au centre ville. Chambre très confortable. Petit déjeuner très copieux. Je le recommande. Tout était parfait.
Rien
Très bel hôtel, belle situation à l’écart de la canee mais assez prêt pour y aller à pied. Et personne a l’accueil tres sympathique, merci pour tout
La balance valise payante a l’accueil qui ne donne pas le même poid que l’aéroport mais c’est un détail
L’emplacement, le confort, le petit déjeuner et le personnel.
Après une baignade dans le spa , rougeurs et brûlures sur la peau pour mon mari et moi…
L’hôtel est magnifique (ancien consulat britannique à la Canée), très confortable et très calme. Idéalement situé tout près d’une plage dans un quartier de la Canée plein de charme. Le petit déjeuner dans le jardin est très agréable. Le personnel est serviable et chaleureux.
La piscine est vraiment petite - mais le jacuzzi juste à côté très agréable!
Colazione varia e abbondante sia dolce che salata. La posizione abbastanza vicina al centro e a spiaggia. Personale gentile e disponibile.
À 25 minutes à pied du centre-ville, à 10 minutes à pied d’une belle plage, à 20 minutes en voiture de l’aéroport.
Ωραίο ξενοδοχείο, ένα περπάτημα 20' μέχρι την παλιά πόλη , άνετο δωμάτιο, καθαρό, ωραίος κήπος.
Δεν είχε μεγάλη ποικιλία στο πρωινό του, μας είπαν ότι επειδή είμαστε στον 1ο όροφο δεν παρέχουν αυτά τα μικρά μπουκαλάκια σαμπουάν/ αφρόλουτρο , κ το δωμάτιο δεν ήταν φωτεινό.
Cleanness, location and charm
A fantastic hotel - the building itself is enough to make me come again. What's more the staff were friendly, the breakfast was exceptional, and the sunroof and fitness room was a nice bonus. It's not too far a walk into the old town and the beach. I would love to stay here again.
Nothing
Great service and friendly personnel, clearly the best we’ve had in Chania. Rooms were pretty and hotel overall was really beautiful. We also liked the pool area and rooftop bar, rent cars, airport transportation and other extra services. Everything went really smoothly, and prices were really affordable compared to other similar hotels.
I actually can’t come up with nothing negative.
Great hotel, nice breakfast and the location was good.
I wish it had a pool not just a jacuzzi
The opportunity to stay in an important heritage building. The free parking
Breakfast buffet could have been a little warmer
I really loved the design and cosy atmosphere of this hotel. The location is great, and it’s within easy walking distance of Chania Old Town, which was very convenient. Our room was spotless, beautifully designed, and very comfortable. The breakfast was also delicious, with plenty of tasty options. If you’re travelling by car, there’s a very convenient parking lot behind the hotel with plenty of space. Overall, we had a wonderful stay and would definitely recommend this hotel!
Camera molto spaziosa (ci hanno fatto un upgrade a una superior), ottima colazione e parcheggio privato (Chania è abbastanza trafficata particolarmente in agosto quindi consigliato). Staff gentile. In circa 10-15 minuti a piedi si raggiunge il centro con una passeggiata tranquilla.
Forse il bagno un po’ piccolo ma tenuto bene, e mancava qualche posto dove appendere asciugamani e costumi bagnati (la camera nostra non aveva terrazza). Ad ogni modo sono cose minori, consiglio comunque questo hotel.
Very nice building. Kind staff and great amenities.
The elevator feels a bit old.
The hotel is in an excellent location in Koum Kapi—peaceful, yet central and within easy walking distance of the main attractions. The building itself is beautiful, and the parking area is spacious and secure. The breakfast was very good, and having it in the hotel garden was especially enjoyable.
The only downside was that the bathroom was quite small.
Excellent hotel and staff
Très bien situé pour y venir en voiture avec le parking accessible juste derrière l'hôtel Personnel très agréable Piscine (de petite taille )et jacuzzi en rooftop Petit déjeuner très satisfaisant À savoir situé à environ 10 à 15 mns à pied de la vieille ville
Everything! The location is great, 25 mins walk to the old town, parking always available and in front of the sea! Breakfast is delicious, staff very kind and there is access to the jacuzzi
Balconies could be a bit bigger
teleio prwino !!!!!!!!!!!!! wraios khpos
Clean and comfortable room, great beds, good breakfast, convenient parking, and a 10-minute drive to Chania center. Friendly staff and special thanks to the French-speaking receptionist.
The A/C in Room 314 was stuck on fan mode and did not cool at all. The room stayed at 27.5°C all night. Although we booked two rooms (and the other room was perfectly cold), staff insisted our room's A/C was "normal" after we complained multiple times. We suffered in the heat all night.
Staff was very friendly & helpful!
Basic breakfast & >1km far from the beach!!
Schönes Hotel in ruhiger Lage. Das Personal war sehr freundlich und sehr aufmerksam. Das Frühstücksbuffet war vielseitig und reichhaltig. Parkplatz hinterm Haus kostenlos verfügbar.
Hotel magnifique ! Personnel agréable. Un merci particulier à la charmante personne qui nous a accueilli lors de notre arrivée et qui parlait un français impeccable ! Très bon conseil sur les restaurants à proximité et sur les activités.
Rien.
We stayed at Halepa Hotel for just one night before our flight home from Chania, so it was a short but very pleasant stay. Our family of four had two double rooms, both clean, comfortable and well air-conditioned. Breakfast was very good, with plenty of choice and exactly what we needed before travelling. We were quite tired after days of sun and beach, so we did not use many of the hotel facilities. The hotel itself has a lot of character. It looks almost like an old embassy or elegant residence, with a very classy atmosphere, a beautiful outdoor sitting area and a fountain. The location worked very well for our final night in Chania, and a major advantage was the private parking. Having easy parking in Chania made arriving with luggage and leaving for the airport much more convenient.
Nothing significant. The only thing worth mentioning for visitors unfamiliar with Chania is the parking arrangement. The hotel parking is behind the building, and you need the hotel keycard to open the gate. This means you first have to stop and check in before you can access the parking area. It is not really a problem once you know how it works, but with parking in Chania already being quite difficult, it would be useful to know this before arriving.
Bel hôtel situé près des plages, chambres confortables et petit déjeuner buffet complet le tout pour un prix raisonnable en haute saison
Bella struttura non troppo lontana dal centro per una visita a piedi. Letto comodo e parcheggio nel cortile posteriore. Buona anche la colazione
Loved the location, cozy room, rich breakfast, and the hotel's overall vibe. It's nice to have breakfast in the yard. There are enough parking spots.
L'emplacement Parking Personnel serviable et souriant
Salle de bain et douche trop petite Chambre petite pour 3 personnes Petit déjeuner très moyen Lit d'appoint pas confortable L'établissement ne correspond pas a un 4 etoiles
La proximité du centre
Rien
Loved the location, room and overall feeling of the hotel, very quiet, with parking which is really important given its proximity to the ciry center.
Breakfast could be richer with more options.
Carino, ben tenuto, colazione buona.
Τοποθεσία, μέγεθος δωματίου, καθαριότητα, το ύφος του ξενοδοχέιου.
Το μπάνιο ήταν μικρό και το πρωινό δεν ανταποκρίθηκε στις προσδοκίες για ένα τέτοιο ξενοδοχείο. Δεν είχε πολλές επιλογές και αρκετά από τα προιόντα ήταν τυποποιημένα από το ψωμί, στις μαρμελάδες, στα κέικ κλπ.
El edificio, su estética le da un punto bonito, hotel muy tranquilo ideal para relajarse, parking dentro de las instalaciones, rooftop con piscina y jacuzzi y sin duda el desayuno con mucha variedad y muy bueno todo.
El baño muy comprimido, falta de espacio.
La situation était magnifique avec le jardin pour prendre le petit déjeuner.
Rien
varietà della colazione e generosità delle portate
nulla
Le confort de la chambre, l’accueil, nous avions réservé une chambre économique et nous avons été surclassé
Location and cleaness
No service orientation and facilities far from spa ( as it was mentioned in the booking) Also no double bed as I had requested rather 2 single beds put next to each other as one…
We enjoyed a late July vacation, well taken care of by the wonderful team at Halepa Hotel. The hotel stands out for its cleanliness, convenient location, and great breakfast. If I were to visit Crete again, this would definitely be my choice. GRAZIE.
Location good, parking good. Probably a lovely hotel 10 years ago. Staff did their best. Breakfast awful - we went instead to the amazing Archelogy museum cafe which is next door. Small ill equipped rooms. The roof top pool was a hot bath full of hair and some dirty sunbeds. Wouldn't go back.
This beautiful hotel has kept is British Embassy feel and is well maintained, each communal room sumptuously furnished. The staff were very helpful and friendly. The breakfasts each day had plenty of choices and were taken either inside or outside in the very pretty garden. Our room had a small balcony and was at the back of the hotel but with a pleasant view and was very comfortable. The car park was spacious and very secure.
The location meant it was a 20-25 minute walk to the main town. There is a bus stop right outside. Other than that, nothing.
This was absolutely beautiful place to stay breakfast wad lovely rooms were amazing especially in the main part of the building 😊the staff we're lovely friendly and very helpful and the best bit was the pool and jacuzzi loved the hole thing 😀 💓🫶
There's nothing I didn't like 😊
Emplacement
-rapport qualité prix
Hotel situado a 25 minutos a pie del centro de chania,cerca de la playa urbana de chania y con un paseo marítimo con muchos restaurantes a 10 minutos del hotel. El hotel esta ubicado en un edificio antiguo muy bonito y por dentro esta decorado como una casa de principios del siglo XX Nos dieron una suite al precio de una habitación simple porque estuviéramos mas cómodos con la peque. Desayuno muy rico. Tiene una pequeña piscina arriba y jacuzzi. Tiene parking gra
Que había pocos colgadores para las toallas en el wc y que cuando encendias la luz del wc se entendía el filtro y hacia ruido
The decoration and location
The breakfast. The omelet was a bit custard
Moc příjemný a pohodlný hotel. Má krásnou atmosféru. Vše proběhlo bez problémů. Jen pěší cesta do centra není úplně příjemná. Celkově jsme ale byli v Chanii moc spokojeni.
La tranquillità del luogo, la colazione e il roof garden
L’emplacement à 15 minutes du centre / l’hôtel / les prestations / la chambre / le personne hyper accueillant / le jaccuzzi et mini piscine sur le toit
Rien
Le personnel, en particulier Eleftheria, était très aimable et attentionné. Eleftheria nous a très bien conseillé pour choisir nos balades (Balos, Elafonissiz, etc). Merci beaucoup !
Le seul petit bémol c’est le fait que la balance dans le hall ne soit pas à disposition des hôtes gratuitement. Nous avions du payer pour l’utiliser.
Le lieu est beau, la localisation parfaite . Excellent déjeuner.
Clim fait beaucoup de bruit et est vieille. Le personnel non présent à l’arrivée, manque de produits dans les chambres économiques ( aucun shampooing ni revitalisant) . Indication difficile pour l’arrivée et le stationnement. La piscine est plutôt un grand bassin et l’espace terrasse sur le toit pas très organisé.
Ottimo parcheggio e vicinanza al porto turistico e al mare
Presenza di gatti in giardino, non per colpa della struttura ma per usanze locali
Check in process quick and easy - I arrived late from a cancelled flight, and everything was arranged quickly. The breakfast was good and went on quite late. I had to hang around after checking out of room. Roof terrace was pleasant with splash pool and jacuzzi. I was offered to shower in the gym/sauna are before my flight which was really welcome. Nice salad lunch. Staff couldn’t be more friendly and helpful. Arranged the airport transfer for similar price to airport taxi.
It was all fine for my short (unexpected) stay. A little more information about the history of the hotel would have been interesting (eg photos of its use as an embassy)
Fußläufig zur Altstadt, sehr ruhig gelegen, großes Zimmer und sehr schönes Bad, idyllischer Garten. Perfekter abgeschlossener Parkplatz. Direkt am archäologischen Museum gelegen.
Klimaanlage etwas laut. Frühstücksraum sehr beengt.
Le petit déjeuner à l’extérieur au son d’une musique douce La vue sur la façade de l’hôtel la nuit !
La chambre réservée était beaucoup trop petite pour 3 personnes. Nous avons dû changer pour une plus grande avec rajout de 50€ par nuit ! Le reste était bien.
Le personnel, la chambre, le petit déjeuner.
Un peu éloigné du centre.
Lovely boutique hotel - old fashioned glamour!
Pillows are rather too hard for comfort!
Fenomenalne śniadanie, bardzo bogaty wybór jedzenia. Piękny ogród z miejscami do wypicia kawy i zjedzenia śniadania. Pyyyyszzzna kawa :). Hotel położony raczej na uboczu miasta. Zaraz obok znajduje się muzeum archeologiczne. Do najbliższej plaży spacerkiem ok 8 min. Jacuzzi na dachu było bardzo miłym zaskoczeniem.
Brak mleka bez laktozy w ofercie śniadaniowej. Trochę brudne otwory klimatyzacji w pokoju. Gdy klimatyzator wyłączał się w nocy to z otworów było słychać głośne świsty / gwizdy powietrza (chyba gdy klimatyzacja była włączona w sąsiednich pokojach). Drzwi wejściowe do pokoju były bardzo ciężkie i zamykały się bez spowalniacza. Wejście z walizką i trzymanie tych ciężkich drzwi było sporym wyzwaniem. Bateria przy umywalce była już baaaaardzo mocno zużyta / zniszczona.
Sehr schönes Hotel im Stil einer alten Villa. Die Zimmer waren geräumig und sehr schön zum Stil passend eingerichtet.
Es gibt nichts
Gorgeous atmosphere. Lots of charm both outside and inside. Our room was splendid (301) and breakfast was superb despite the room being rather scant. The staff was helpful and very efficient
The walk into town is not so nice everywhere and there are some rundown buildings nearby (but this occurs in all of Chania). Taxis are incredibly out of reach both from the hotel and returning
My dad and I had a great 10 day stay and the hotel was so quiet - bar other guests letting doors slam etc but not late at night, thankfully. The staff were all really helpful and friendly and the rooms were clean and spacious and cleaned every day, which we did not expect. The hotel is set back from the road and the bedrooms are at the rear so there is no noise from the busy road. The breakfast was also really good and an excellent variety. The one small negative is as there is no real pool space most people do not stay around the hotel in the day or even in the evening, the bar is a lovely area with original features but you are unlikely to find any other guests so the atmosphere is lacking. The walk into Chania old town is 20 to 30 minutes but there is also the number 11 bus with a stop right outside the hotel and it takes you right into the centre (or further on to the beach). All in all we had a great stay - thank you Halepa Team :0)
La struttura bella , accogliente .
Il bagno la cabina doccia piccolissima, bagno piccolo e senza finestra e aspiratore d''aria..
Excellent service ; wonderful buffet breakfast!
Rooftop eccezionale, colazione ottima, camera spaziosa, ambiente British
Un pochino lontano dal centro a piedi
Garden, staff, parking.
Noisy air conditioning on the balcony. Cofee at breakfast.
Το ίδιο το κτήριο !! Είναι απολαυστικό να πίνεις το κρασί σου το βράδυ σε αυτόν τον κήπο !
We loved the hotel! It was cozy, well maintained, and the staff was great. The breakfast was good. I loved the garden and the roof top garden, I think it could be even better with rooftop furniture but I guess that's not the idea of it. These 2 places are perfect if you want to be outside. Perfect location, close to the city center, 20 minutes walk by the sea. The room was big, it looked smaller on the pictures. The AC was working good, even in hot days. the fitness center is fine, but it was really hot in it, and doesn't look new, it does the job.
You can hear everything from the other rooms, if you are noise sensitive, don't forget your earplugs. But it's like that everywhere. The AC was making a lot on noise the first 2 nights, but then it stopped. Don't expect a view if you are on the first floor, but there is a nice balcony, a small table can be added. The small pool and the jacuzzi are really nice but I saw many people not getting a shower before using them, which grossed me out. There is only one sign to take a shower and is close to the shower.
Elegant and traditional.
I would like to see UK national flag on display!
Nice hotel, very clean and nice decorated. Breakfast just ok to start the day
The hotel is located just 10 minutes from the beach, but it takes 25–30 minutes to reach the Old Town. It is somewhat expensive for Greece.
Every year we start and end our trip in Halepa Hotel. It’s such a nice place. First of all there is the building, an old embassy and you still see the beautiful furniture and decorations. The rooms are beautiful, a good bed, a good shower, a small balcony and you have space to move in your room. But most important there’s the manager and all the people that work there. The people at the reception are always available, very friendly and helpful. The rooms are cleaned every day and you feel that breakfast is made with love. There is also taxi service to the airport. Thanks to all of you and see you next year. With love, Marc and Annick Ps, don’t forget to visit the archeological museum. It’s behind Halepa Hotel. It’s really worth to visit it. The bar of t he museum (you can go there after the museum visit, but has also separate entrance) has a big balcony with a panoramic view over Chania.
Is a scam. Keep looking
Our experience at this hotel was extremely disappointing, mainly due to the attitude of the staff and the way guest concerns were handled. During our stay, I suffered a minor facial burn caused by sudden and significant fluctuations in the shower water temperature. When we reported the issue to the hotel staff, particularly the manager, we expected concern and a willingness to resolve the problem. Instead, we felt that the attitude towards us changed noticeably afterward. Later, our room was not cleaned. When we asked for housekeeping, we had to request it multiple times. At one point, we were handed garbage bags and effectively told to deal with part of the situation ourselves. When we explained that room cleaning is a basic hotel service, the response we received was that the staff were tired and in a bad mood. To make matters worse, they laughed while discussing the issue, which we found highly unprofessional and disrespectful. What disappointed us most was not the mistakes themselves, as problems can happen in any hotel. It was the lack of hospitality, empathy, and accountability in addressing them. We felt that our concerns were dismissed rather than taken seriously. The breakfast was also very poor and well below what we expected for the price and category of the property. Crete offers many excellent accommodation options. Based on our experience, I would encourage future travelers to consider spending a little more and staying elsewhere. Good service, professionalism, and respect for guests are worth far more than saving a few euros. Unfortunately, this hotel failed to provide any of those qualities.
Our experience at this hotel was extremely disappointing, mainly due to the attitude of the staff and the way guest concerns were handled. During our stay, I suffered a minor facial burn caused by sudden and significant fluctuations in the shower water temperature. When we reported the issue to the hotel staff, particularly the manager, we expected concern and a willingness to resolve the problem. Instead, we felt that the attitude towards us changed noticeably afterward. Later, our room was not cleaned. When we asked for housekeeping, we had to request it multiple times. At one point, we were handed garbage bags and effectively told to deal with part of the situation ourselves. When we explained that room cleaning is a basic hotel service, the response we received was that the staff were tired and in a bad mood. To make matters worse, they laughed while discussing the issue, which we found highly unprofessional and disrespectful. What disappointed us most was not the mistakes themselves, as problems can happen in any hotel. It was the lack of hospitality, empathy, and accountability in addressing them. We felt that our concerns were dismissed rather than taken seriously. The breakfast was also very poor and well below what we expected for the price and category of the property. Crete offers many excellent accommodation options. Based on our experience, I would encourage future travelers to consider spending a little more and staying elsewhere. Good service, professionalism, and respect for guests are worth far more than saving a few euros. Unfortunately, this hotel failed to provide any of those qualities.
Location. Interior decor. Cleanliness. Warm hospitality. Helpful staff.
Nothing as such was unpleasant
Manager went out of his way to fix my phone. It was a Sunday and everything was closed. He patiently helped me and saved the day’
Das Hotel befindet sich in einem schönen, historischen Gebäude mit viel Charme und besonderem Ambiente. Das Frühstück war gut und bot eine abwechslungsreiche Auswahl. Angenehme Hintergrundmusik sorgte für eine entspannte Atmosphäre. Besonders positiv hervorzuheben ist, dass ich ohne Aufpreis ein besseres Zimmer erhalten habe. Die Lage ist ebenfalls sehr gut: Sowohl die Altstadt als auch mehrere kleine Strandabschnitte sind bequem zu Fuß erreichbar.
Gerne hätte ich nachts die Balkontür geöffnet gelassen, allerdings war dies aufgrund des erheblichen Lärmpegels von draußen leider nicht möglich. Im Badezimmer fehlten sowohl Hygienebeutel als auch Kosmetiktücher. Gerade in dieser Preisklasse hätte ich diese Annehmlichkeiten erwartet. Auch eine kostenlose Flasche Wasser auf dem Zimmer hätte für mich zum Standard eines Hotels dieser Kategorie gehört. Das Zimmer sollte einen hochwertigen und stilvollen Eindruck vermitteln. Bei genauerem Hinsehen zeigte sich jedoch, dass dieser Anspruch durch verschiedene kleine Details und Mängel nicht vollständig erfüllt wurde, wodurch der insgesamt gehobene Eindruck etwas geschmälert wurde. Es sind oft genau diese kleinen Details, die den Unterschied zwischen einem gehobenen und einem wirklich hochwertigen Hotelerlebnis ausmachen.
Emplacement, personnel, propreté, confort
rooms were clean and large with plenty of storage.staff were friendly and helpful especially reception and bar staff
Choice of breakfast was good but hot food was luke warm
personnel très agréable, hotel bien situé
Ubicación cerca del centro histórico, acceso sencillo con coche.
Location was great, clean rooms, staff were super helpful and friendly.
Place was great, only minor issue with beds not being super comfortable, but fine for a couple of nights.
Hôtel grande classe, jardin, confortable, grand parking. Petit déjeuner excellent. Personnel aimable et dévoué. Au calme non loin de la vieille ville. Pour s’y rendre, le taxi coûte entre 6 et 10 euros, sinon 25 minutes de marche.
Tout était parfait à l’exception d’un petit manque de lumière dans la SDB rendant le rasage difficile, et d’une poignée de maintien dans la douche.
Beautiful location and building, and wonderful breakfast.
Only regret is the jacuzzi/whirpool on the roof was under renovation.
Das Hotel ist sehr sauber und ruhig, wir haben dort 10 Tage verbracht und haben uns sehr wohl gefühlt, das Personal ist aufmerksam und hilfsbereit. Auf der Terrasse auf dem 4.Stock kann man den kleinen Pool zum abkühlen geniessen.
Es ist ein wenig weit vom Strand entfernt, zum Altstadt braucht man ca.20 min zu Fuss.
It is a beautiful hotel in a quiet but convenient location.
Nothing.
Sehr gut!!!
Beautiful hotel, nice garden with nice flowers, nice room with bathtub
Breakfast could be better. We missed fresh coffee and juice. A little plain breakfast with only few choises.
Fräscht, fin uteplats att äta frukost på. Sköna sängar!
L'emplacement top pour visiter à pied la canée, chambre bien isolée, personnel agréable et serviable. Le + le parking
Ne pas pouvoir profiter du sauna ni du jacuzzi car créneaux d'ouverture limités. Oreillers trop épais
Monipuolinen aamiainen ja voi syödä pihalla tai kattoterassilla. Sijainti rauhallinen. Vaatii auton tai taksin liikkuakseen kaupungissa. Lämmintä vettä riitti suihkussa.
Allergisia ei ollut huomioitu. Esim pähkinäallergia on vaarallinen. Kylpytakit lasten kokoa. Kahvin olisi suonut olevan keitinkahvia.
On the right side of town for an early return to the airport. Met the basic needs for our last night in Crete.
Long walk from old town. No view. No option for feather pillows.
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What guests love
Areas to consider
Cleanliness
8.66/10The hotel was well maintained and elegant, but minor issues like a narrow shower are noted.
Service
9.13/10The staff were exceptional, always kind, helpful, and professional.
Location
8.67/10Quiet area within walking distance of all activities and attractions.
Room Quality
8.62/10Rooms are spacious, with lovely traditional decor.
Amenities
8.65/10Some amenities like the gym need updating, but overall satisfactory.
Value for Money
9.11/10Guests felt they received good value for the quality of the hotel experience.
Food and Beverage
8.66/10Breakfast was delicious and plentiful, contributing positively to the experience.
Overall Experience
8.93/10A wonderful and relaxing stay with warm hospitality.
A fully refurbished hotel in Chania blends old-world elegance with modern comforts in the Halepa district.
Guests note friendly, professional staff delivering genuine local service during every stay.
Convenient on-site FREE parking complements easy, relaxed city explorations in Chania Town.