Best Western Sur vs Similar Hotels

Several complaints about room condition: old furnishings, hot/poor air conditioning, curtains not closing well and isolated reports of cleanliness issues in bedding — overall below average for this hotel tier.

Sea-facing rooms enjoyed by guests, but some rooms need small updates (no hairdryer provided, minor bathroom accessory shortcomings) and refurbishment is ongoing.

Rooms described as spacious, comfortable with good beds and sea-view balconies for some; generally positive room comfort and size.

Spacious room with adequate amenities, though some discomfort noted.

Multiple guests explicitly praised cleanliness (e.g., 'Clean', 'propreté', 'النظافه'), though a few reports of dirty bedsheets and corridor odors reduce the score slightly.

Rooms reported as clean, but hotel is a building site with dust in public areas and the nearby beach described as dirty — mixed-to-below-average cleanliness overall.

Multiple reviewers explicitly praised very clean rooms and housekeeping; a few notes about minor corner cleanliness and bathroom areas needing extra attention.

Mixed reviews on cleanliness, with some comments on the floor being sticky.

Location is repeatedly cited as a strong point (close to beach, next to restaurants, 'الموقع جيد'), with a few guests mentioning it was farther than expected for them.

Repeatedly noted as a strong point: good location, sea-facing rooms and well located relative to Sur.

Frequent mentions of an excellent/ideal location and proximity to services; guests called location 'perfect' and 'best'.

Good location close to key areas, mentioned positively in several reviews.

Service is frequently noted as friendly and helpful (several mentions of courteous staff and a standout receptionist), but there are recurring complaints about cold welcomes, poor handling by some staff/management and policy issues.

Multiple mentions of very friendly, smiling and helpful staff; service consistently praised across reviews.

Consistently strong praise for reception and staff (several staff named and singled out for excellent, courteous service and helpfulness).

Positive remarks about staff being helpful and friendly.

Breakfast is repeatedly described as limited or not diverse (charged espresso, lacking variety in breads and fruit), though some guests found it acceptable.

Breakfast received positive comments (fresh fruit, pastries, hot options), though some expected local tea (Karak) was unavailable; generally positive but not exceptional.

Breakfast repeatedly praised as very good with attentive staff; overall F&B (breakfast) sentiment strongly positive despite a layout/space comment for the restaurant.

Limited breakfast options and no plates for food.

Amenities are mixed: pool was under renovation for some stays, gym described as old/no AC, no valet parking noted, TV/outdated channels but positives include free Netflix and available pool/entertainment when operational.

Breakfast is good, but pool facilities are poor (not temperature controlled, shallow, surrounded by building work) and no dedicated kids' pool; some in-room amenities missing.

Pool and basic amenities received praise, but there were requests to improve restaurant table layout and some disturbance from nearby maintenance/construction affecting amenity use.

Modern and clean structure, though limited food options nearby.

Perceptions of value vary: some guests say the price is good, others feel it is not worth the cost especially when key amenities (pool) were closed — overall slightly below target.

Described explicitly as good value for money in reviews.

Mixed signals: several guests recommended the hotel and noted good pricing, while at least one review explicitly called the price high; overall moderate score reflecting mixed perceptions.

Provides decent value, especially for short stays.