Saint James on Venice

I loved the fact that the night receptionist was amazing, she assisted us very quickly and was immensely helpful. The room was clean and the beds comfortable, the rooms are very spacious which I appreciate.

Breakfast was from the menu Very basic, they didn't have most things on the menu that we had requested..so basically take what you're given..vibe

Location is great. Great value and friendly staff.

The size of the room was big enough for us and it was warm.

There was cold water from the shower.

Very well located

The staff was amazing, the receptionist lady I met on the day was lovely the place is clean and peaceful I overall enjoyed my stay they even accommodated me after checking out while waiting for my transport.

There was nothing to not like.

Everything was top class.

I loved everything.

The staff were very helpful and friendly The location is central to all activities that you want to do in and around Durban

The building as a whole just needs revamp Bathrooms have mold on the ceiling and floors Had to be taken to another room to shower as our room had no hot water The toilet bidet was not in working order which was very difficult Lights flicker non-stop

Clean and neat

Great

Got outside room

Cleanliness, affordable and friendliness of the staff.

Breakfast not included in the cost.

Beautiful old-world charm. Comfy beds, nice shower.

Super convenient for a comrades start and close to Florida road without being on top of it. The most excellent bed we have ever slept in. Other ratings were concerned about the maintenance of the outdoor property, the proximity of staff to the downstairs rooms, and carpets - none of these were an issue. It’s a beautiful classic morningside colonial era house with all its quirks and the owners have done right to keep it that way; unlike the Benjamin on Florida road which has become entirely soulless and lost its character.

Fix the aircon. It’s plainly obvious it’s neglected and I wouldn’t stay on summer in Durban without it. Give your kitchen staff some more training- although they were very friendly and the food was good, it would’ve been helpful to know up front what wasn’t on the menu.

Location only

Staff hair not covered while making breakfast - very unprofessional .

It's a boutique hotel so there is personal attention. Staff are friendly and eager to please. The manager is very accommodating and helpful. The location is great and it's relaxing n peaceful. The garden area is lovely and the koi pond is beautiful.

It's an old property so the decor n furnishings are dated. But the bed is comfortable and we slept well. I would have liked a bar fridge in the room for drinks n snacks.

Nothing

The quietness, location, friendly staff

The room needs maintenance. The drainage, more plugs

The style and theme

Breakfast was great!

Company

Very quiet helpful stuff very clean n comfortable

Nothing

Did not have breakfast , but location is close to all amenities and restaurants

Great Location. Close to the CBD. The guest house was clean and safe with ample secure parking.

The unit we had is a little dated and had mould on the walls. Carpet was a little distressed.

It was spacious, easy to find and clean.

It was quite stuffy and we had to use the air conditioner to get rid of the smell.

Breakfast was this same as my previous stay nicely prepared and delicious, close to all the amenities.

The hotel management never get back to me regarding my previous review.

Locatie en mooie kamer

Was erg moeilijk om naar buiten te gaan .. de poort altijd dicht en was niemand bij de receptie om open te doen.. dus voor me was beperkt mijn vrijheid om naar buiten te gaan wanner ik wou

The stay was not nice. Rooms didn’t smell good. There are big cockroaches in the bedrooms. Things are not readily available, you have to request the likes sweet coffee and sweetener. The carpet needs serious cleaning.

Clean and fumigated rooms

Everything, the rooms, the breakfast and services.

Proximity to restaurants

Whilst this property has a high star rating, it doesn’t feel like one. The cleanliness was not up to scratch and much of the room was clearly not maintained (I don’t mind old fixtures, but there were many broken items or items that weren’t cleaned/taken care of). The shower is inside the bedroom with no enclosure, so we requested for a change in room with a fully enclosed bathroom. Aircon leaked water on us every time we slept with it on. Carpets felt like they don’t get cleaned regularly either. Oftentimes had to wait outside for a security to open (as there was no one permanently stationed). If there was an event, there was no prior notice and the noise from the event could be loudly heard. I don’t mind events, but the very least is to inform guests. This hotel could do with a lot of TLC and attention to detail. We subsequently checked in to an actual hotel chain (3 star non boutique hotel) for the same price and found it significantly better.

the staff was friendly, making the stay fun and enjoyable.

The outside Terrence wasn't appealing and not clean.

Location is excellent close to restaurants

The hotel is clean but the room we stayed in was not comfortable to much noise in tje night, could hear steps making a noise and people in other room also noisy , couldn't sleep well

Cleaniness

Nothing

Hired the venue out for the day to host my intimate wedding. The place, the staff everything about this place was Excellent. We spent a few days , room was comfortable and cool with a beautiful, tranquil scene and sound. I definitely will recommend this place, and I am returning to host a training session in their conference room

NO REASON TO DISLIKE ANYTHING...everything was a ten on ten excellent value for money

Breakfast was lovely, Loved the flapjacks, coffee was also great.Avo on toast was delicious !

Please don't use Liqui Fruit, it's terrible, rather a better quality juice like the ones from Woolworths .

Their staff when they are asked anything, they are very friendly and assisting.

Nothing

Quaint and lovely

Damp smell in room

Clean bedding clean room clean bathroom

Garden area dirty Lights suck they flicker but overall decent a affordable breakfast would be great

It was clean

The facilities are run down The breakfast was poor

Security Cleanliness Comfort

Nothing

Friendly staff and going beyond duty.

Bed was good

Towels were old and dull

A beautiful and peaceful place, with really good and accommodating staff members.

Value for Money, Very Clean and Neat , Large comfortable Room , Excellent Shower , Perfect Central Location, Very friendly staff who try hard given their limited resources

The Access to the Property ...One is often locked out waiting for someone to come open ...especially late afternoons and nights . The property is Understaffed -reception staff double up with cleaning and other duties so front desk is not always manned . The Telephone numbers provided for access to property is often not answered -goes to voicemail ...This property feels like a hugely missed opportunity -unrealized potential . ...

Location was perfect. We were close to the stadium ,we were there for rugby. When i had an issue,it would be addressed immediately. The staff was friendly and very helpful . Breakfast is fully Halaal and delicious.

Water from sink was hot only and nearly burnt my face. Tried to adjust but could not..

The location was safe and easy to get transportation The security was always available on site when i come back at night

breakfast is terrible. I waited10 min to someone come to prepare it. first day I asked for Honey to sweet tee and a little and finished and for next day not available!

Quite place and U get assistance when U ask for it

Nothing

Location was good

Found the rooms dirty, the reception was right next to my room, heard full on conversations with Neighbour’s and people in reception

the room was nice and spacious, with a very comfortable bed

Breakfast offered did not meet expectation. Walking in the rain with no provision of umbrella for rooms outside the main building was somewhat uncomfortable

The room's lights did not work properly, the lampshade was bent, the shower was weak and no soap

No fresh milk as requested. We rejected the first room we were shown as it smelled on smoke.