The Westmorland Inn vs Similar Hotels

Mixed: some rooms have comfortable beds and good space, but multiple mentions of outdated rooms, broken blinds, nails in flooring, small/uncomfortable beds and poor shower performance.

Rooms generally nice and surprising quality for budget options.

Rooms/bedrooms described as comfortable, spacious and with very comfortable beds, though some rooms are small or dated in places.

Rooms are spacious, comfortable, and well-furnished as per guest feedback.

Multiple reviews report persistent urine smell in a room, filthy towels despite repeated requests, dusty rooms and sticky/dirty doors — cleanliness is a clear recurring problem.

Generally clean, but issues with dog hairs in the room and maintenance noises.

Multiple comments about dust on buffet glass, dirty carpets, shabby paintwork and 'not clean' door frames — cleanliness is below expectation.

Generally praised for being clean and well-maintained.

Consistently highlighted as excellent/central — close to the lake, high street and restaurants; many guests cite location as a primary positive.

Fabulous location, very central and convenient.

Repeatedly praised as an excellent/ideal/central location with fantastic lake views; very strong positive sentiment.

Multiple reviews highlight the great location, close to amenities.

Staff repeatedly described as friendly, helpful and understanding (named staff help noted); a few comments mention less-friendly encounters, but overall service is frequently praised.

Staff were consistently described as friendly and helpful.

Staff frequently described as friendly and excellent, though there are isolated negative incidents (wedding food issue, some unfriendly staff and staffing shortages). Overall service is generally good.

Hosts are frequently described as friendly, helpful, and accommodating.

Few comments on food; one notable negative is the restaurant being closed and noise from a restaurant beneath the hotel — overall F&B not a strong point but not universally criticized.

Food is consistently reported as delicious and breakfast had a good variety.

Mixed to negative: multiple reports of poor/cold breakfast and undercooked items, some good evening meals; overall food quality is inconsistent.

No specific mentions made in reviews.

Limited amenities noted (no lift, no fan in some rooms, inconsistent tea/coffee replenishment); public parking nearby is a plus but some expected amenities are lacking.

Limited parking and few seating areas, but overall adequate for a comfortable stay.

Pool and parking availability noted but both incur additional charges; pool access for a fee and paid parking were a common complaint.

Amenities such as TV and good facilities have been noted positively.

Several guests stated the hotel was very reasonably priced and good value (including comments about good early-booking rates).

Generally good value, but some guests found parking costs excessive.

Several guests called the hotel overpriced, especially due to extra charges for parking, pool use and pets — perceived poor value for extra fees.

Guests feel the pricing is reasonable for the quality offered.