Guyers House Hotel

Well situated not far from Bath and allows dogs, staff were attentive and the room comfortable.

The hotel states fresh local produce, breakfast was hard bacon, strange tasting sausages (not edible) tinned button mushrooms and almost £19 - really?? As per another’s review mould in bathroom, paint flaking on woodwork, dirty walls, quilt cover far too small for the bed, one coffee pouch and one chocolate pouch in a double room. Paid the extra £50 for 2 dogs, and for that you expect the rooms to be clean. Would not recommend and definitely would not stay ever again - the owner seriously needs to update everything or close the place

We stayed here for a celebration. We checked in and found the room to be basic, grubby and shabby and in addition, I haven’t seen a shower curtain for years! Unbelievable in a 4* hotel! The bed was extremely uncomfortable and the old taps in the bathroom couldn’t be fully turned off. The carpet was old and smelly. There was lino in the bathroom which was positively antique! The service was non existent. We went to the bar before the function started and we had to ask the person on reception if we could be served because there was no one working there who served us after having to wait at least 20 minutes, but didn’t know how to walk the till as it ‘was a new system’ so asked us to sign for the drinks. We had no idea that the 2 glasses of wine came to £25 PLUS £2.59 service charge! The function came to an end relatively early so we went to the bar with friends for a night cap only to find it closes a 22.30 and even if you’re a resident paying a lot for a room they won’t serve you and put it on your tab! But as I said, thank goodness it was closed due to the next day’s discovery of how exorbitant their prices are! The staff were uncaring and clearly their hospitality training was non existent. We also witnessed another guest expressing his displeasure and said he’d get better service in a Travel Lodge! Very relieved to leave! 4*?? How have they got that rating??

Literally the worst value for money of any hotel room in my life. Arrived before 11pm Saturday, yet couldn't get a drink in the bar or room (all pubs in town were also closed). Other guests were also refused service, and were very unhappy. Shower was hanging off the wall. No USB chargers/mains plugs by bed. Dated rooms with stained, dirty paintwork and faded old pictures. Curtains too small for window. Mould in the bathroom, pervasive smell of damp in room. Hot water takes minutes to come through, making hand-wash impractical. Call to reception unanswered. Car charger not working. Single decaf sachet / chocolate / toiletries in double room. Building is lovely though, it's just a shame that neither the staff nor the management seem to give the slightest care to the place or its guests.

Food inedible constantly missing items ie no mushrooms for breakfast sausages cold and dehydrated waited Over 40 minutes before being told lost our order so left as nobody offered reasonable exc

It is easy to criticise, so instead I'll just present the facts. On approach the place looks lovely with nicely trimmed hedges and a gardener doing work. Reception was empty so joined the queue until someone finally turned up. Our dog friendly room was small was small with old cobwebs. The en suite grubby with many old marks and stains as well as overpriced rotting wood. Hot water took many minutes to arrive each time you wanted it. The hotel claims 'fine dining'. We had to go and find someone as the dog friendly music devoid bar was empty and reception did not answer the provided telephone. The rose wine ordered was warm due to not being stored in a drinks fridge. They offered to place it in the freezer for ten minutes. We opted for a large warm that did not appear to be the claimed 250ml. Two steaks both appeared to be the same despite one being medium and the other medium rare. Both came with a small leafy salad, chips and peppercorn sauce, nothing else except for one having been cooked with the cling film still on it. Cheese and crackers had soft crackers and one bad brown and damaged grape. Breakfast was table service again in the dog friendly bar. This time we were given napkins which we didn't have at dinner. Offered a buffet but none was laid out anywhere. Black pudding on full English was the cut off the end. Toast was one pre sliced basic loaf each with one pat of butter between two after having to ask for it. Tea was a large pot for four cups with one builders tea bag per pot. At check out they tried to charge for extras without taking the already paid deposit into account. Is this really fine dining experience? Some claim the hotel is 'shabby chic'. Couldn't find any evidence of chic. Prefer Premiere Inn at a third of the cost.

Lovely stay in this old country hotel. On check out it was quite upsetting to witness a guest shouting and swearing at the young receptionist. He was clearly wanting to get money off anything he could think of; including overdone sausages in his breakfast! They have video recordings of the reception which I’m sure will confirm he was told about the early check in charge. I hope he is banned from ever setting foot in the hotel again. Katie handled the situation very professionally despite the abuse she was getting. Any complaints should be made in writing to the manager.

We stayed for one night after attending a family birthday here on the late summer bank holiday. It is a great location with beautiful gardens. My husband and I stayed in a spacious four poster ensuite room and our son stayed in a smaller single enough suite room next door. The hotel and rooms have a country house lived-in feel with classic antique furniture. The beds were comfortable, dressing gowns and slippers were provided as well as tea and coffee and complimentary water. It felt more like a large family house than a hotel as there were lots of homely touches. The breakfast was lovely and made to order. We had scrambled egg and smoked salmon along with a choice of cereals, fruit etc. We will definitely stay again as we have family in nearby Box and it's a handy location when attending family gatherings.

Service was poor and the hotel seemed unclean especially on the stair wells. Plus it seems hotels.com overcharged me and I’m still waiting for a response.

Stayed here last Sunday en route to Dorset. The hotel was quite quiet when we arrived although there had been a wedding on earlier in the weekend. The hotel is a mile or so outside Corsham and is easy to find. The staff are very friendly and helpful. Our room had a decent selection of teas and coffees on the hospitality tray plus two bottles of water. The wifi was fairly reliable. We had an excellent meal on the Sunday evening and our breakfast the following day was cooked to order. I have stayed here once before, I think in 2015, so I hope it isn't a further ten years before I return!

Lovely place to stay, really enjoyed our time there but still waiting for £50 deposit to be returned a week later? £0.01 on, £0.01 off went through same day we checked out but £50 yet to be cancelled & told could take a while!

The location and property is spectacular. The room offered itself though was basic.

Pleasantly surprised. Beautiful surroundings, comfortable clean room. Breakfast good. Evening meal excellent and everything made better by helpful, pleasant staff. Would return again👍

Pleasantly surprised with this hotel, we stayed for two nights with friends. Beautiful gardens, delicious breakfasts both days, great bar and lounge. Very friendly staff. Rooms were a little old fashioned and in need of a little love, but both rooms had very comfortable beds. Great selection of pubs and restaurants 10 minute walk across the side field. Thoroughly enjoyed our stay.

Good location. Quiet and peaceful. Breakfast could be inproved

Entrance and hallways when approaching rooms were dirty, with lots of dead flies on windowsill and floor. Room is very tired, with cracked paintwork. Cobwebs in every corner, plenty of spiders. Bathroom equally dirty and tired, shower head didn’t work. Staff at reception nice when checking in and out, I did give them my feedback when checking out for which they apologised, also saying they would have moved me if I had asked (I’d already unpacked after a long day and had to head out to meet colleagues so not really an option for me). The hotel and grounds are lovely from the outside, it’s a shame it hasn’t had the investment needed. I wouldn’t stay there again or recommend to anyone.

An established and historic hotel built of Bath stone just outside Corsham,Wilts off the A4 road to Bath. The grounds of 2/3 acres are beautifully maintained and with a tennis court. Excellent all round

This place went down the pan when petra left as she was the only person there that cared about good service. And the very bad reviews show it. spend your money elsewhere as there are better places around that area and better value for money.

Initially this looked like a lovely 4* hotel in a good location. The photos made it look much better than it was. Upon checking in, I was given directions to my room across the courtyard and I was disappointed from the off. The door didn't shut properly and there was a huge gap between the bottom of the door and the floor - surely these should be fire doors? Secondly, there was paint flaking off the walls and the room could really do with a bit of modernisation. I was led to believe that there was wifi throughout the hotel, but this clearly wasnt the case in this part of the hotel. Even the TV kept freezing and juddering. The following morning I went to breakfast only to be told "The brekkie room is up the stairs and on the right". Not once was I told how breakfast worked and how to order, where to sit etc. Very unprofessional I thought! After breakfast I requested a change in rooms for the reasons stated above and was allocated another room later that day. At least I had a WiFi connection here as did the television. Shame about the rowdy drunks trying to get into my room at 4am (although I am not blaming this on the hotel). After 2 nights of poor sleep and poor service, I checked out of the hotel 2 days early and had to go elsewhere. Not only did I not receive any refund for the 2 remaining nights, I never even received an apology. 4* hotel? I don't think so

On arrival to the hotel, you appreciate the grounds and the exterior of the hotel. However, when entering, the inside, it is gloomy and tired. Our room wasn't ready and we were told, it wouldn't be until 3.00pm. This was fair enough as we knew the check-in time. The very nice receptionist explained they had a staff shortage when we asked for a drink and said, she would go to the bar to see if she could manage what we had asked for. There is an inner courtyard you could sit, but no shade and the parasols weren't up. When my husband tried to open one, the string just broke away, due to deterioration of the string. The receptionist offered us to sit in the garden out the back. Now these were truly wonderful and beautifully kept. The garden furniture was piled up in an un-orderly fashion in a corner. The receptionist wan't sure why this had been done. She scrambled to get a table over to some shade on the grass for us. We were very grateful for her efforts. We enjoyed a drink and admired the space. We had glass of nuts delivered with the drinks. We had not ordered them so assumed they were complimentary. When we got access to our room, our initial impression was, it looks Okay. However, when you look more closely, you see things like the bed valence was very creased and it had been hoisted up in areas so it didn't look that inviting. It made you feel a bit worried about the cleanliness of the bed and bathroom. To be fair, both were clean in the areas that mattered most. The skirting, doors and window sills all needed cleaning and a fresh coat of paint. We had booked dinner in the restaurant. The young girl who served us was the only other person we actually saw. She was professional and a credit to the hotel. The steak was tasty and the chips were great. However, a handful of leaves with no dressing was very uninspired and at £35 pp, we found it steep. The atmosphere in the restaurant was truly the worst I have ever experienced. You could hear a pin drop and it was really morgue like. I asked if we could have some background music. The waitress didn't know how to make it work so I asked if I could play my own. It wasn't a problem, so I did. Afterwards, as it was early, we wanted to catch up on a programme in the TV lounge. My husband discovered there were no batteries in the remote. After an extensive hunt around the hotel for new batteries by the receptionist, there were none, so some had to be removed from another device. We were grateful for her effort. We had a good sleep, peaceful and comfortable. Breakfast, it was really disappointing. No pastries, yoghurt, fresh fruit, just a very overpriced (£20 pp) cooked option, plus cereal if you wished to have it. Again the decor in this beautiful room, needed cleaning and repainting. On checking out, we offered feedback to the receptionist/possible Manager. She wasn't interested and admitted she didn't read Trip Advisor reviews. We suggested that perhaps she should, as there is definitely a theme on the negatives which they could address and improve. When my husband checked through the Bill and asked for a breakdown, the nuts were on there. He wasn't bothered about this, but on principle we hadn't ordered them, but were charged over £3. I left the receptionist with my final observation which was the splendid stone urns out the front of the hotel and how nice they would look filled with colourful flowers. She said that they had all just been removed. I replied, are you saying that all your bedding plants have been removed in June? yes she said. New ones would be replaced soon. When we left the hotel, I looked into the urns, you could see there was no sign of recent earth or plants that had been planted in the urns for a long time. Just the dried patina of the aged urns. I was only offering some feedback on how they could improve the welcome and first impressions guests receive on arrival. I guess there is a money issue on whoever owns the hotel and how much they wish to spend to improve it and give their guests a better experience. Because of our experience, I wouldn't revisit and I wouldn't recommend.

Great staff

If you ever wanted to stay on an old English estate, here is your chance! The grounds were truly amazing and the staff were great however not enough of them that day. It was a beautiful old place which seemed very well maintained.

Hotels location is great, gardens are beautiful and beautifully kept... the walks around and wildlife around the hotel are amazing, our room, number 35 in the garden room felt tired, peeling paint in the bathroom, unfunishd decorating arount tv fittings, the 2 single beds are on there last legs and very noisy when you move, We didnt eat here, tried to get breakfast but its £20 and the stressed looking chef who was also serving breakfast said there was no eggs so i left it and had just coffee instead

Very friendly staff

Beautiful hotel and grounds, but that is where it ends. We stopped in the bar before dinner to find that all the tables had been taken away for the wedding that was happening. Dinner was a complete farce, the restaurant was the main thoroughfare for the wedding guests and their screaming children, running around, very restricted menu. Breakfast was very mediocre, very poor choice, not sure if they have a chef, possibly a cook. All the hot food was cold, the mushrooms didn’t look like they had even been cooked. We paid £354 for a nights stay to include breakfast, dinner, two glasses of wine and a bottle of wine at dinner. Although our room was clean, areas like the stairs were covered in thick dust. Very poor value for money. We won’t be coming back, possibly the most badly run hotel we have ever stayed in.

We received a lovely, warm welcome at reception when we arrived after a tough day. We had a beautiful room, overlooking the garden. Dinner was exceptional (5 stars), our young server was a joy to deal with, knowledgeable, recommended a lovely cider and a great sense of humour. We ate a lovely breakfast outdoors the next morning.

What an absolute joke of a hotel. Arrived at 2:53 as it was tipping down with rain. Receptionist said we needed to wait 7 minutes to check in! So a line of us inside and queued out into the rain waited til 3pm. I thought perhaps it was a computer thing, but no!! The reception lady clocked off at 3 and she didn’t want the effort and the new guy started at 3 and it’s his job. Finally checked in and was give our keys. We booed dinner bed and breakfast at a significant cost as this is supposed to be a quality establishment. The hotel asked if we can eat earlier than booked as there was a wedding going on, we obliged and went for dinner at 6:45. Tried to order off the set dinner menu to be told no meat available as they had none and we had the choice of mushroom risotto or salad, they did have steak but that was extra! What the hell, that didn’t sit well with me so after being sat in a cold room with the atmosphere of a morgue waiting room I went to reception to ask what was going on. The lady (manager) who was dressed very unkempt with terrible breath just said no no no and she if I wanted meat I need to pay extra as they has no other meat left. I asked to check out with a refund and she became very rude and refused. Thankfully I’m genius 3 with Booking.com and they just stepped in and sorted it out. Avoid this place, it’s not luxury or fine dining. Honestly the pub down the road is far better (Northey Arms) and a 1/3 of the price with superb customer care. So disappointed with the service, quality and attitude of the staff.

A beautiful old building in lovely grounds.

The hotel was lovely in a beautiful location with lovely grounds, there was no information in the room regarding breakfast times etc, there were no coasters for putting your cups on, massive spider in bathroom and cobwebs in the room, stains on carpet from coffee spillages, there was a new dog toy , poo bags and nice bed for the dog but very little info where you could take your dog within the hotel dining area. We had dinner in the stable room where there was little atmosphere no back ground music, our steak arrived with a pile of lettice and a couple of pea shoots and a slice of tomatoe we had to wait for the chips could have had onion rings , mushrooms, grilled tomatoes. We had breakfast which was average the sausages were not like farmhouse locally sourced they had no brown sauce and the bread was a cheap type the buffet breakfast consisted of boxed cereal, dried fruit, there were no pastries or fresh fruit. I feel that £252 for bed , dinner and breakfast plus £25 for the dog was not value for money , The staff were really lovely hats off to them

Guyers house is located in a quiet rural spot. Its a great house with alot of history, sympathetically maintained. The rooms are comfortable with views of the grounds. This is my second stay and i will be back. Lots of choice for breakfast. Simple but good evening meals. Seperate bar lounge if required. Easy parking. Fantastic night sleep

Very restful and a great mix of comfort and character

Lovely settings but felt staff were not particularly obliging

Booked for two nights . Beautiful house with friendly staff. Room basic but clean and functional. House keeping is excellent.. room was immaculate and fully restocked when we returned on Saturday evening. Breakfast a real disappointment. Ordered vegetarian but they had no vegetarian sausages so asked if I could have an extra egg in its place ..waitress went to ask the chef who said this wasn't possible. Requested my single egg poached, as the fried egg I was given the previous day was snotty and swimming in grease . Chef ignored my request and sent a greasy fried egg . Husband was unable to eat his sausages as he said they tasted like theyd been reheated Not sure whether this was the same chef (Dave) who wasn't doing food at 7pm Sunday evening resulting in us driving round looking for somewhere to eat and ending up with a bag of chips from the local Chinese!!. Best thing about this Hotel is without doubt , Sarah.. she went out of her way to make us feel welcome ..despite running the bar and manning reception single handed . Pity Sarah couldn't have cooked Breakfast too , I'm sure it would've been a huge improvement on the "Chef".

This hotel was stunning! We loved the buildings, and the grounds that we were able to stroll around. We had a dog with us, and he was provided with a bed for his stay, and also a toy to take home with him. The staff that we met were lovely, and the service was great. We had breakfast each morning (served in the bar because the dog wasn't allowed in the restaurant), and it was delicious each time. Everyone needs to go and stay here! Our room was very comfortable. The only slight negative was that there were some minor bits of maintenance needed in our room. Other than that, it was a perfect stay, and I would happily go back.

From check-in to check-out my experience was exemplary. On arrival the view of the hotel was stunning. Check-in was efficient and I was soon in my room which was spacious and spotless. Before dinner I went to the (also spotless) bar for an aperitif. Good selection of drinks to choose from, I tried the Orchard Pig cider and was satisfied with my choice. Dinner menu was refined with a good variety. I had a melt in the mouth steak for mains after a Ham Hock Terrine. Service was faultless. I retired to a very comfortable bed and had a pleasant night's sleep. In the morning I went to the (again) spotlessly clean breakfast room. The breakfast menu was very appetising but I only had cereal as I had a long drive home and didn't want to be uncomfortably full. I visited Chippenham to watch a football match and will definitely book Guyers House Hotel when I come here next year

Booked through booking.com on a non refundable deal, due to unforeseen family circumstances we needed to change the date which booking.com agreed to. Guyers house flatly and very rudely refused but booking.com negotiated the change for us. We were then informed that guyers could not honour this booked date due to being full. On the date we wanted we contacted guyers to ask if there was any rooms and surprise surprise there were rooms available. Nasty mean spirited and very rude manager at guyers, Will never go back there.

The hotel buildings are lovely and are set in the most wonderful grounds, worthy of being an open garden in their own right. Our room was comfortable. On arrival we asked for afternoon tea but no cake or scones were available and we were presented with a plate of hobnob biscuits which was a bit of a let-down. The evening meal was fine but surprisingly we were the only guests sitting in an empty dining room which was on the chilly side. The breakfast buffet was very underwhelming although the cooked food was excellent. The hotel is sadly let down by its interior decor which simply doesn't match the style of the building. The dining area is sterile and uninviting with an odd collection of pictures on the wall which reinforced the fact that the place doesn't quite know what it's trying to be. The furnishings were reminiscent of a cafeteria or care home rather than an elegant country house. Something is going wrong if a hotel with such potential is empty over Easter weekend. Call in the hotel inspector and get the rooms fully booked. This place should be making a fortune with such magnificent grounds and buildings.

An overnight return visit after 12 years. All staff served us well. Room was comfortable and clean. Room starting to look tired in places e.g. bathroom window difficult to open, screws to handle loose and missing. There is an annoying noise by the electric charger parking area, generator or the like. Would have been a pain if we were sitting outside. But didn't hear in room. Lovely well kept garden areas.

Weather was lovely, stay very comfortable, evenibg meal and breakfast lovely. Rooms are very tired, but clean. Staff very attentive and help full.

From check in to breakfast and check out 5 Stars all good.

Lovely stay, room very tired, but comfortable. Staff Lovely, breakfasts very nice. Evening meal excellence, had the duck absolutely delicious.

Enjoyed a few days here. Met some of the staff, and found all those on reception, restaurant and the bar full of smiles and more than willing the help. Ate one evening, in the hotel and found the meal really enjoyable, as we did with the breakfast. Plenty of nice outdoor areas to sit with a view of the gardens which surround the hotel. Will be back in a few weeks. The only thing i would ask, is a few extra tea bags and milk in the room.

They advertised a cheap rate and took the booking with confirmation email via booking.com. Then emailed < 24 hrs before stay date to say they had made a mistake with price and i needed to pay a much larger amount. I suggested a 50% discount for the error they had made and late notice but they did not accept..This is poor hospitality on many levels.

We came here for a weekend away after it ticked all of our boxes - close enough to the city centre, greenery, good reviews etc. We were advised to reserve a table for dinner on the Friday night but were astounded to find out we were the only guests for the whole weekend! The staff were lovely and helpful but the atmosphere was non-existent. Excellent food and staff but a bit of a disappointing experience overall. Would love to come again, hopefully with a bit more of an atmosphere!

Having got married at this hotel some nine years ago I thought it would be nice to take my wife back on valentines day. The visit was a little disappointing, food was so so, while the service was not great and there was no real atmosphere. It struck me that the hotel had not really rebounded from Covid, as staff were young and inexperienced and there did not appear to be many around.

Stayed here about 10 years ago and it was very good then. Now it’s fallen from grace. The rooms are ok with clean linen and towels etc but the food is basic, slow to arrive and limited in choice. There are too few staff and it’s telling. Wouldn’t stay again in a hurry.

The hotel is very pretty but in dire need of some work to the rooms and more staff. Having stayed for two nights and attended a wedding there, all the food was cold or lukewarm, the bar lacking in stock. Has great potential.

Very convenient for a stay in Bath could reach by a short car journey Helpful staff and lovely breakfast

Was ok - room was a bit tired and the bed not especially comfortable. Free EV charging

Could be a lovely hotel button needs substantial updating. Service for the dire bar was appalling. The one person also on reception did not bother to check on us in the bar. No heating in the bar apart from a blower heater on the floor. No Christmas decorations!!!

Great service and room. Treated me and my girlfriend fantastically as it was an anniversary gift. Thank you.

We had a nice stay here but it didn’t feel particularly luxurious and special but was fine for one night stay for a local wedding. Breakfast was a little disappointing but was fine for what it was.

A group of us had a Christmas evening meal and sadly it didn’t live up to expectations. Guyers House is a lovely, old building in large grounds but sadly the meal was a disappointment. Items mentioned on the inclusive menu weren’t included, 2 sprouts (or none at all!), missing vegetables However, the staff were very attentive

The friendliest hotel you could ever hope to find , very relaxed atmosphere in a lovely old building .

We really enjoyed our stay. Very polite staff, good food, comfy bed and quiet. The service at dinner was a bit slow, but nice food when it arrived! We had a very warm room, almost too warm at times which makes a change at this time of year! Thank you, would return!

We celebrated our 50th wedding anniversary with all our family. We had a private dining room and pre ordered our menu choices. The staff could not have been more helpful and the food was very good. The hotel has great potential and I wish them every success.

Guyer house used to be a exclusive place to stay ,, NOT ANY MORE,, we used to stay about 2011 and 2014 it was definitely a upmarket exclusive place but clearly since the take over about 3 years ago it’s fallen into a bit of decline everywhere needs updating rooms and facilities, our room was cold and needed to ask for heating on rad behind the bed headboard ,the shower with a low beam to hit your head on if over 5’6 talll loose loo seat and what look like black mold on windows,, we payed for dinner only to be told it was not 3 course but 2 course because we had booked with Expedia and not the hotel everything was very average and Minimal,,?the young staff are doing there best to try to keep things going but the truth is plane to see everything is being run on the very basic minimal Amount,, I feel sorry for the staff who are trying very hard but this place has fallen out of the premier league and not even playing local league now ,, by the way the bar area was also COLD and limited drafts beer options even one of the pumps was broken and part of the name plate broken off ,, come on guyer house shape up or sell to someone who does care about its guests

Guyer house used to be a exclusive place to stay ,, NOT ANY MORE,, we used to stay about 2011 and 2014 it was definitely a upmarket exclusive place but clearly since the take over about 3 years ago it’s fallen into a bit of decline everywhere needs updating rooms and facilities, our room was cold and needed to ask for heating on rad behind the bed headboard ,the shower with a low beam to hit your head on if over 5’6 talll loose loo seat and what look like black mold on windows,, we payed for dinner only to be told it was not 3 course but 2 course because we had booked with Expedia and not the hotel everything was very average and Minimal,,?the young staff are doing there best to try to keep things going but the truth is plane to see everything is being run on the very basic minimal Amount,, I feel sorry for the staff who are trying very hard but this place has fallen out of the premier league and not even playing local league now ,, by the way the bar area was also COLD and limited drafts beer options even one of the pumps was broken and part of the name plate broken off ,, come on guyer house shape up or sell to someone who does care about its guests

Meals are becoming expensive at this convenient location which detracts from the overall experience

The drive into the property in the dark looked quite special as it was gently lit. There was ample parking but signage to the reception was not particularly good. I waited 10 minutes for someone to check me in, and in the end went through a door marked staff only to find someone. A very startled individual indicated 'someone' was in the bar and disappeared. A short while after someone came to do the check-in. I booked a table for dinner but wasn't told where either the restaurant or bar were. Dinner, apparently the advertised menu isn't available only a 'bar menu' My colleague had the pork belly...the belly was wrapped in gooey fat not crispy crackling as one would expect. Seasonal vegetables mash and some peas and the pumpkin sauce was a teaspoon of something orange. I had the chicken burger...which was breaded chicken that just tasted of the fryer and wasn't even hot, neither were the accompanying skin-on fries. The waiter had disappeared and as it took about 40 mins for the food to arrive and no one to tell I just ate it, but the waiter came to clear the plates I did say it was cold and he just said he'd tell the chef! The bedroom wasn't very clean and the headboard was loose and wobbled if you moved in the bed. The furnishing was from the early 90s, so tired and dated and the floor hadn't been hoovered. The bathroom had peeling wallpaper and cracked walls and the bathroom was heavily stained. The lighting is not good for applying make-up and there isn't a shaving mirror, but the shower head is adjustable but the roller blind was stained and torn. The bottom of my bedsheet was heavily marked and one pillowcase had holes in it. One of the glasses was broken, so lucky I noticed that before an accident occurred. Breakfast was a far better experience with a friendly and visible waitress. Overall a pretty awful experience that I wouldn't recommend. Also there isn't a lift so you will have to carry bags / case up a narrow, spiral staircase.

The hotel is located on beautiful grounds with fascinating, well looked after garden in the countryside. The atmosphere is so peaceful and tranquil, hardly any sound of traffic. The room was nice, although a bit tired, very comfortable bed, but bathroom is in need of some upgrade. Restaurant in the main building served lovely breakfast with pleasant views over the gardens. Overall we had a wonderful stay at this hotel and would definitely come back.

Absolutely awful stay. Most of the drinks were unavailable, the room was filthy and extremely dated, dead flies, evening food was terrible, money incorrectly taken out of account and struggled to get it back. Very unhelpful Manager who was more interested in telling her side and not listening

The property has lovely grounds a deer visiting this morning at breakfast. Rooms are hidden in various areas dry quint

This is probably the worst hotel I have ever stayed in. The dust, dirt, rust, mould, uncontrollable heating, rotting wood, old dirty bed and headboard were the second worst part. The worst bit was the smell. By the way…I paid £10 for an upgrade - so this wasn’t even what they considered the worst room. Due to the smell I searched long and hard for bedbugs and did not find any (which was very surprising). The White Hart Ford was excellent and offered me a lovely room (for the same price) which I could’ve moved to at any point in the night but I decided not to as I would not get a refund from Guyers.

It had gorgeous gardens, friendly, helpful staff, comfortable bed, good cupboard space. I recommend the Eggs Royale for breakfast - very yummy = eggs benedict with smoked salmon.

Quality buiding ang grounds well maintained. V accessible but quiet. Professional staff

The waitress was rude and had quite a bad attitude, we're normal friendly people and she was just rude, it just seemed she had not been taught that the customer is always right. I asked for extra coffee and fresh milk for our room and , it seemed to me that, with very bad grace, she brought us just two sachets, it just seemed she'd rather not be there

Absolutely beautiful grounds and gardens . Even saw some baby deer in the garden. Magnificent property

Beautiful grounds and historical building. Room was clean and bed comfortable. Breakfast well cooked and hot when served. Overall a pleasant stay

Lovely old manor house but due to the late arrival and being dark could not enjoy what would have been a really nice garden and surrounding area. Good food in the restaurant, though £4.50 for a bottle of still water seemed excessive but everything else was good. Polite friendly staff, and would stay there again and hopefully enjoy the grounds and gardens next time.

Not well maintained, cold

just a great place to stay !

I was ripped off on the price at the start so I didn't arrive in the best of moods, but I will be honest with my review. The setting is lovely and on the outside the building is beautiful but on the inside the best I can say is it's tired. I know these old buildings are difficult to maintain but a lick of paint wouldn't go a miss. The housekeeping staff were friendly and the room was spotless. Breakfast was where this places shows it's true colours. There are warning that if want anything extra it will be chargeable, the full english was okay, nothing special, but the "breakfast buffet" was a joke, a few cereal packets and cheap sliced bread. Nothing else. No croissants, no cheese or ham. The older waiting staff are grumpy and the young waitresses looked terrified. No "good morning" just a gruff "Tea or coffee?" It is almost like they have transported a 1950s cheap b&b complete with grouchy landlady and planted it into a beautiful country house. Would I go again? No, if you like old building, stay at a Premier Inn and with the money you save get a National Trust membership.

This was a beautiful, unique place to stay. The grounds were nice to walk around and the facilities were top notch. Would definitely stay there again!

The buildings and grounds were beautiful. The interior, especially our room, was markedly tired. The staff were young and appeared to be over worked. The fried breakfast was unpleasant on the first day, so I chose to only have cereal on the second day. I would not recommend my friends or family to stay there. There is a lot that the owner/s have to invest time and money into, to get the hotel to the standard that reflects the nightly rate.

Beautiful location and buildings, with nice gardens. However we had to wait 5 minutes before someone could check us in. The room carpet was quite worn and dirty, a teaspoon was stained with lipstick. Showering was a bad experience as the water wasn't very hot. Poor acoustic insulation made the sleep disrupted, especially squeaky boards were heard at nighttime. The breakfast was ok, by the way.

Very attractive property

Fantastic grounds, and nice relaxed atmosphere

My room was nice and simple for a single man travelling with work. The bath could have done with a thorough scrub to make it shiny white but that would hardly make a difference to my experience. The shower was slightly tempermental in room 5 and in the evening whilst in bed, foot traffic noise travels considerably making what was a long day a bit frustrating when I'd finally got to bed. My biggest bugbear though is the £50 pre-auth charge they take. Second time I've stayed there and it took 5 weeks for money to come back to me and expecting the same again. If you're there for a long term stay I can understand but for one night as a former guest it seems uneccessary.

Looks lovely from the outside. Wasn't told about EV charging from check in, only found out at check out, I'd never previously had to pay for destination charging. Walking to the room there were holes in the walls down the corridors. Paid over £120 for a single room, I stay in a lot of hotels but the bed was probably the most uncomfortable I'd ever slept in. Food menu of the evening very limited and service was slow. Breakfast, worst coffee I'd ever tasted. Tasted like peppermint coffee somehow (no I hadn't brushed my teeth beforehand).

The bedroom and ensuite was small and a little outdated but the rest of the premises was superb and I will return.

Absolutely beautiful hotel, the grounds are vast and stunning

Nice location, old building so rundown with peeling plaster etc. and room I stayed in was not so appealing. Bar was miserable, had to keep walking to reception for staff member. New staff unable to pour a draft lager. Food was well priced but nothing special. Wine expensive. Breakfast mediocre. Larger was not the best, Grolsh in anything other than a Grolsh glass. Tasted flat and unappealing. Pillows were feather filled, felt like poked in head all night. Not much sleep. Staff good but hands tied. Won't go back. Experience good but not repeatable.

Lovely building however all areas that we saw could do with a big refresh, upgrade or tidy up. The bed was comfortable, the breakfast nice but there seemed to be limited staff.

Comfortable room, easy check in. The only downside was the menu on site was limited and for what food available was pricey for what it was. Also, the cost of diet soft drinks was extortianate with the advice 'not worth it' not really a great customer experience. Some members of the public don't drink or could equally be diabet so diet coke/pepsi etc. being on draught and cheaper than the glass bottle option would be good.

Great location for visiting the area, and close enough to town for walking in. Lovely looking old building in stunning grounds. Very helpful, polite and friendly staff. Room was pretty basic without much style, and bathroom looked a bit tired. Loads of cobwebs around the bathroom window and coffee drips on door in breakfast room, that looked like they had been there a while. Overall, this lovely old building looked and felt somewhat dated & neglected inside and may have been understaffed, as the staff tried really hard but seemed rushed off their feet.

Great hotel in a super location. Good food will be back.

The hotel and staff were very good my only criticism is that the restaurant was a cold room , although the food was good it was not very comfortable there and we feel we rushed our food for that reason

The restaurant was awful things off the menu not told about starts or main courses dirty glasses and cutlery long delays for food arriving and then the wrong food. Six people got up and left the wait was so long Such a shame as a lovely venue with beautiful gardens and a lovely old building

This property was a find! We stayed in the coach house and loved it. It was very quiet despite a wedding and reception on site by chance coinciding with our visit. The only issue was finding the house, but thank God for Google maps!

The hotel is in a lovely setting, nice and quiet and in a ideal location. The staff was very friendly and the bed was very comfortable. Now for the bad bits. The room that we had was in a horrible state, there was stains on the carpet, stains on the bed and cobwebs around the room. The bathroom, well, there was paint flaking off all around the coving, cracks in the walls. The cistern lid had a big chip on it. The hole room needs decorating. The breakfast was very overpriced for what you get if you bought it at the hotel.

Lovely setting. A little tired perhaps but friendly staff, quiet country location and excellent grounds

Constructive criticism: The staff were all very friendly and pleasant, but were not properly trained; 45 minutes' - 60 minutes' wait for dinner order even to be taken, and then only by beckoning a member of staff - there were too few of them. Some diners who came into dining room first were apparently unnoticed, and those who entered later appeared to be have their order taken first - no real organisation. Bed linen and towels were clean and fresh. Availability of hot water in bathroom was inconsistent. There were occasional wood lice crawling around the bedroom - I know this happens in older properties; what should have been dealt with (and wasn't during my 48 hours' stay) were the dead wood lice on landings and stairways; these should have been vacuumed up fairly promptly but they remained there throughout my entire stay. It is a beautiful building, as are the grounds, but it is very tired everywhere - and I think that it is very, VERY expensive for what is offered.

Hotel was amazing, gardens are beautiful and the room was lovely and cosy. Only downside was some of the staff we experienced on reception when we first arrived. Very low energy and not that helpful. Receptionist the following day was really helpful. Also some confusion with our room being cleaned on our second day, it was cleaned and we vacated the room from 10:15am until around 15:30pm. Plenty of time for the room to be cleaned but it wasn’t. Went to reception to ask for towels and toilet paper and the receptionist tried to find these items but couldn’t find everything so our final evening wasn’t pleasant because of this.

Good

Absolutely stunning gardens, interesting places to visit nearby, walking paths, delicious food and awesome staff. And the GARDENS😍!

We have stayed there before and enjoyed staying in a period property and breakfast was very good. This time alas there was no hot water for bath/shower in our room in the morning and the breakfast menu was more limited than last time. So, unfortunately this was not the best experience for us - but bed was very comfortable and we slept well.

Nothing to say bed was clean

Entered the room to find the hot tap on full blast, flooding the bathroom floor. Food was average at best; dirty cutlery, amateur service, despite steep prices. Morning shower was a blast of water which it would be generous to describe as tepid. Rooms are not at all soundproofed. But at least there's a nice big tv to distract yourself with.

Charming hotel with beautiful grounds. For an old house, it was immaculately presented & clean.All staff that we encountered were friendly, polite & helpful . We had dinner & breakfast both of which were well presented & tasty although the wines were in short supply & the available ones were overpriced. The bar area was comfortable & relaxing although we had to wait for staff to appear to serve us. Bed linen & towels were good quality, beds & pillows incredibly comfortable. Only major complaint was that the shower was barely warm.