Western House Hotel At Ayr Racecourse

Ruime kamer en badkamer gelegen bij renbaan ruime parkeergelegenheid

Het restaurant personeel kwam wat ongeïnteresseerd over. Jammer want de dame bij het ontbijt daarentegen was zeer behulpzaam

I've always loved coming to western house but have never stayed. This time we took the opportunity to stay over after the wedding reception. Our courtyard room was very spacious and the bed was very comfortable. I love a shower but my husband is always looking for a bath which was not available on this occasion. Thankfully the weather was dry for the short walk to the hotel from our room.

Unfortunately the party continued after the wedding and there was noise outside in the corridor until around 4am,with what sounded like guests coming and going through the fire door, I imagine for a smoke.

Good location, parking main building lovely and uncomfortable and a good meal

We were in the extension which was warm and we had requested an accessible bathroom which we had but there was no heating in it. It was freezing cold and the light bulb went out during my shower then started to flicker and we meant to let them know, but we forgot when we were checking out.

The public seating areas were welcoming; the grounds were very pleasant and well kept.

Room was excellent Breakfast great value for Money Lovely attentive staff Only addition would be hot milk in flasks for coffee

Excellent and friendly service from every member of staff. Breakfast amazing and the evening meals and Sunday lunch in the Jockey Club restaurant totally sublime ..highly recommend everyone to eat in.. Would definitely come back to stay and recommend to family and friends. Thank you all for a wonderful stay.

Nice room, great bathroom superb restaurant with great food.

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The room was large and roomy. It was clean and had everything we needed.

It was an older room, but well looked after.

The room was clean and comfortable we had dinner and it was excellent

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El hotel bien. Habitación enorme, limpia y cómoda. Todo nuevo. Es lo que te esperas de un hotel así.

El personal no puso nada de esfuerzo por hacerse entender. Llagamos tarde y cansados y la recepción fueron secos. Además le dije que no entendía su inglés porque estaba muy cansado y que hablara más despacio y no echó el freno ni hablo en otro idioma. Muy mal para un sitio de esta categoría.

Staff were great food was exceptional

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Lovely staff, polite and helpful, properly trained and exactly as you'd expect a proper hotel to be.

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Spacious comfortable room, great breakfast, nice staff

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Gorgeous bar and lounge area with exceptionally friendly staff

The courtyard rooms are dated and in need of renovation. I also was charged on my card for the booking when we paid cash on arrival. This took a few back and forth emails and calls to sort out.

My partner liked the confortable bed

Buffet breakfast lukewarm food dried up and the mess all over the serving spoon plates Also i didnt like sitting in the ballroom for breakfast No fridge in room hardly any tea coffee milk etc

Very pleasant room. breakfast was good and evening meals were excellent

We were unfortunate that it was very wet and windy for our stay so moving from our room to the main building was a bit of a pain

Large room Bed comfortable.

Toilet tight up against wall & towel rail which made it uncomfortable. Carpet in room stained. At breakfast staff invisible! We had breakfast at 8.30 and buffet not filled up 3 hard pieces of bacon no eggs. Cold selection not filled up either scraping the bottom of the bowl of melon.

This was one of the best hotels I have visited in a long while. I honestly cannot believe we paid so.little for the standard of this hotel. The food was superb in the restaurant. I have mobility problems and everyone of the staff were so helpful I must single out Gordon who helped me so much. I would have no hesitation in recommending this hotel to anyone thinking of giving the Races or the Ayrshire coast a visit.

There was only one thing which I feel could be improved. If you use a blue badge there are only two disabled spaces albeit there is a really big carpark. The two spaces are at the front door of the hotel which is on a slight incline.

Did not have a pet but the dogs we saw looked very happy!

Breakfast good

No lift in court yard rooms, carrying suitcase up 3 flights of stairs

Location was good right next to our venue which we were attending an awards night for our company

The receptionist was very abrupt. Maybe she was having a bad day however i did not need to experience this. The room was cold and the heater seemed not to be working. The room was dated with broken/loose fixings. The mattress was uncomfortable and there was a constant banging from the ventilation system!

Great value and very nice and comfortable!

we love it here staff are amazing super helpful, breakfast is fabulous and so is dinner

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Ist zu empfehlen

Das Bad war stets kalt

This hotel is exceptional. The location the facilities the food and the staff were amazing.made our stay excellent

Leaving

Quick check-in; they have a bar if you want to have a drink

Bed, quality of the sheets, no hot water in the bathroom. The staff just doesn't care. We left early and didn't stay all the nights booked because the bed was absolutely awful. The sheets were dirty.

Nice large, clean room.

4 star expected not to have to ask for a biscuit for hospitality tray. Late noise from drunken guests Then early morning noise from diesel truck/ horse box left running and doors slamming at 5 am ! This was in anex I would expect the hotel rooms would be less noisy

At racecourse

Only stayed the night,but it was lovely,I went on holiday and they allowed me to park my car there while I was away,would definitely like to go back

Very helpful staff, all round the hotel, from check-in to departure. Clean tidy room serviced daily. Breakfast buffet was very good - lot of choice. Dining rooms were very clean. Evening menu was decidedly 'lacking' something. Choicve was very limited & very fish biased. One evening meal disappointed me greatly. Not as described on the menu. However, on discussing it with reception, the matter was fully resolved. Overall, a good stay & I would return to the hotel, but hope that by then the menu might have changed

Staff, very attentive and genuine. room spacious and comfortable , great shower. Food , spot on.

Excellent spot and food. Very helpful!

As always lovely staff , surroundings and facilities, we return again and again!! Great parking ,delicious food and breakfasts to set you up for the day !! We're staying again for Xmas !!

Good location , main hotel is beautiful, lovely food

Room 206 shocking. Desperately in need of refurb, damaged bed, wallpaper hanging off wall, cracked tiles in bathroom

Comfortable and clean. Excellent food and good value for money

Musty smell in room and stains on carpet. Bathroom had been modernised and was really nice but the rest of the room needs updating

Location

Breakfast was poor

Large comfortable room, friendly staff, Free parking, excellent breakfast.

El tamaño de la habitación. Con detalles de café, zapatillas, galletas, chocolate, toallas muy limpias, cama muy muy grande

No tiene frigorífico, la cuna era literalmente una tabla, era más cómodo el suelo

Breakfast was good, but service was very slow.

Staff were really accommodating and gave us a complimentary room upgrade which was great for extra space with a baby

Lovely atmosphere in a charming old building.All staff were friendly polite and helpful.Buffet breakfast and dinner delicious.Would stay there again if in the area and would definitely recommend to friends and family.

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Sehr gute Ausstattung und Lage. Abendessen und Frühstück besonders sehr gut.

It was all very enjoyable

Everything was good.

All staff encountered were immaculately presented, friendly and helpful. Large comfortable room. Dinner and breakfast in the restaurant was reasonably priced and beautifully presented dishes.

Nice hotel lovely evening meal

Breakfast a bit of a shambles - told we could have buffet breakfast or order from menu, we chose to order , I had porridge followed by breakfast with 2 poached eggs, porridge and the eggs landed together and I was told to use the buffet for my breakfast so obviously by the time I’d ate the porridge the poached eggs were cold

This hotel is amazing, always friendly, and staff lovely and clean. The staff do an excellent job to make your stay comfortable.

There is nothing to dislike.

Staff and main building and afternoon tea

Annexe block a little dated, carpet not hoovered before arrival and cooked breakfast not warm enough.

Our room at the Western Hotel was very big and spacious. It was spotlessly clean and had a view to the front of the hotel. All staff were very helpful and polite. We enjoyed a delicious breakfast in the dining room and used the bar facilities in the evening. The hotel is well located being only a short walk into Ayr town. Parking is readily available on site and we used a disabled spot close to the entrance.

There was nothing we didn’t like.

Super comfy beds! Staff and breakfast all amazing! Grounds well kept and all areas clean.

Since my last stay, the menu changed and not much vegetarian choices.

staff were so helpful

Absolutely everything the staff the size and cleanliness of the room in fact the whole facility was extremely clean and comfortable. The food was to a very high standard both dinner and breakfast was excellent. Good value We were delighted to find this hotel and will definitely return In fact. Highly Recommend

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Very clean and comfortable, food was good , we had breakfast and meals in lounge which were well presented and enjoyable

No fridge in room but not an issue and shower was over bath but it was as advertised that's just our preferences

Beautiful setting

As always a lovely welcome from all the staff at Western House ,lovely comfortable hotel,beautiful gardens free parking . We return again and again !!

No complaints whatsoever !

Fantastic hotel at a wonderful price. The food was brilliant and it was matched with excellent service

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staff were excellent, room was perfect, wish i stayed longer.

no comment.

Room was not on the ground floor as requested but was good.

Quality of the dinner the first night was just about average. The third morning for breakfast they ran out of sausages which is not very good as they are supposed to be part of the breakfast menu - very disappointing.

Beautiful hotel and friendly staff. A real warm welcome. Loved all the little bits like slippers, biscuits and the sachets of hot chocolate. Even though we didn't stay in the main building our room was lovely & we looked over the stables. Didn't really want to leave! Definitely will go back.

Our room was impressive - excellent views, spotlessly clean, beautifully decorated and comfortable. Hotel itself was well maintained and staff were friendly and helpful. Food in the restaurant was excellent.

Great hotel. Room was in the annexe. Large and spacious but thin walls and ceiling so could hear neighbours walking around. Would be 5 stars otherwise

Hotel was lovely - Friendly staff, good location, clean comfortable room with some nice extra touches like super king bed, bathrobes etc

Breakfast was a bit of a disappointment - chaotic, buffet food wasn’t replenished, dirty dishes lay on tables uncleared . Also would be nice at weekend to have option for breakfast a bit later than pre- 9:30 am - this might also alleviate pressure on staff !

Die Unterkunft lag zentral und trotzdem ruhig. Die Zimmer waren groß und sauber und das Bad super.

Der Service könnte noch verbessert werden.

Bedroom was large, as was the bed. It was located in a seperate accommodation block rather than the historic main building.

Breakfast was poor. It ran from 8-10am. We arrived at 9.25 and the hot food had virtually run out. I got the last rasher of bacon. (Lucky me!) There was no black pudding or haggis left. It was replenished about 30 minutes later, but by that time we were ready to leave. Disappointing, as breakfast should have been one of the highlights of the stay,

Food at the jockey club for dinner was fantastic.