Las Palapas
Las Palapas, Smza. 22 Manzana 28 Lote 1, 77500 Cancún, ROO, Mexico- Park
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About this hotel
Mayan-Inspired Luxury in Central Cancun
Immerse yourself in the enchanting Mayan-style décor at Hotel Xbalamqué Resort & Spa, centrally located in Cancun. Relax by the outdoor pool, indulge in spa treatments, and unwind in rooms equipped with cable TV and air-conditioning.
"4 Elementos" Bar and Convenient Amenities
Sip on refreshing drinks and savor tasty snacks at the on-site bar, "4 Elementos", or opt for room service for added convenience. Benefit from tour information, car rentals, safes, and WiFi available at the reception for a stress-free stay.
Perfect Location for Exploring
Explore Cancun effortlessly with the ADO Bus Station nearby and the Hotel Zone just a 5-minute drive away. With Cancún International Airport only 20 minutes away, Hotel Xbalamqué Resort & Spa is your gateway to a memorable vacation.
Book your stay now at Hotel Xbalamqué Resort & Spa for an unforgettable Cancun experience!
Nearby Attractions
Parque del Artesano
Parque del Artesano, Cancún, Distrito 1, Mexico- Park
Parque del pintor
Parque del pintor, Cancún, Distrito 1, Mexico- Park
Camellón sunyaxchen
Camellón sunyaxchen, Cancún, Distrito 1, Mexico- Park
clips
clips, Avenida Sunyaxchen, 77509 Cancún, ROO, Mexico- Attraction
Parque Folklórico
Parque Folklórico, Cancún, Distrito 1, Mexico- Park
Parque Grosella
Parque Grosella, Cancún, Distrito 1, Mexico- Park
Monumento a la Madre
Monumento a la Madre, Avenida Yaxchilán, 77059 Cancún, ROO, Mexico- Monument
Parque del Ayuntamiento
Parque del Ayuntamiento, Cancún, Distrito 1, Mexico- Park
Caracoles y Estrellas de Mar (El Ceviche)
Caracoles y Estrellas de Mar (El Ceviche), Avenida Tulum, 77059 Cancún, ROO, Mexico- Attraction
José Martí
José Martí, Avenida Cobá, 77059 Cancún, ROO, Mexico- Memorial
Parque del Ceviche
Parque del Ceviche, Cancún, Distrito 1, Mexico- Park
Important Information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that breakfast included rates do not include children's breakfast. An additional fee applies The included breakfast is a continental breakfast..
Reservations for 3 or more rooms, as well as for more than 3 nights, may be subject to different conditions and supplements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Terrace
Family rooms
Garden
Lift / Elevator
Luggage storage
Airport shuttle
Safety deposit box
Bar
Tour desk
Ironing service
Meeting/banquet facilities
Car hire
Sauna
Massage services
Spa/wellness center
Barber/beauty shop
Solarium
Karaoke
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Shuttle service (additional charge)
Minimarket on site
Concierge service
Special diet menus - on request
Grocery deliveries
Kid-friendly buffet
Evening entertainment
Public Bath
Outdoor furniture
Airport drop off
Airport pick up
Coffee Shop on site
Outdoor fireplace
Fitness/spa locker rooms
Yoga classes
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
24-hour security
Delivered food - securely covered
Live music/performance
Themed dinner nights
Cooking class
Room Types
Double Room with Two Double Beds
Up to 4 guests36 sqm2 Double bed (131-150 cm wide)
This air-conditioned room features cable TV, work desk and a private bathroom.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
36 sqm
In-room amenities
ShowerTVAir conditioningToiletPrivate bathroomDressing roomPrivate entranceTile/marble floorWardrobe or closetLinenUpper floors accessible by elevatorToilet paperPool towelsTrash cansShampooConditioner
Deluxe Suite
Up to 2 guests42 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. The suite provides a minibar, a wardrobe, a dressing room, a TV with cable channels, as well as garden views. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
42 sqm
Garden View
In-room amenities
MinibarShowerTVAir conditioningBathrobeMini-fridgeRefrigeratorFanToiletPrivate bathroomDressing roomPrivate entranceTile/marble floorWardrobe or closetLinenDining table
Double Room
Up to 2 guests28 sqmDouble bed (131-150 cm wide)
This air-conditioned room features cable TV, work desk and a private bathroom.
Sleeps
Up to 2 guests
2 adults
Beds
Double bed (131-150 cm wide)
Room details
28 sqm
In-room amenities
ShowerTVAir conditioningToiletPrivate bathroomDressing roomPrivate entranceTile/marble floorWardrobe or closetLinenUpper floors accessible by elevatorToilet paperPool towelsTrash cansShampooConditioner
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(2,136 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 9, 2026The location of the hotel is perfect. It’s not too far from the ADO bus station. The staff members were friendly and quite helpful. I enjoyed the pool and even though I didn’t manage to eat at their restaurant or use the spa I bet the services would have been great.
Everything was perfect. No complains from me.
10/10
Reviewed Sep 6, 2026El trato con el personal
Un poco la instalación de regadera
4/10
Reviewed Aug 30, 2026La ubicación
El internet no sirve el agua iba y venía la caliente con fría Me picaron bien feo y mi hermana igual se hospedó en otra habitación y igual la picaron las mismas ronchas La tele de muy fea resolución y la ventana una tela ahí medio de cortina que la verdad siento que se veía para adentro el baño tenía una pésima iluminación bien oscuro
1/10
Reviewed Aug 24, 2026No entiendo no nos quedamos allí no había disponibilidad
4/10
Reviewed Aug 23, 2026I servizi igienici in camera erano sporchi e odoravano di urina.
10/10
Reviewed Aug 21, 2026Excelente ubicación, cerca de todo. Desayuno delicioso y económico. Estacionamiento seguro
9/10
Reviewed Jul 25, 2026Location, hotel was cool looking
Two of the rooms , I moved because of a foul odor the third room wasn’t as bad.
7/10
Reviewed Jul 22, 2026El hotel se ve agradable,el recepcionista muy atento y amable
Las toallas están muy perdidas, la alberca le falta mantenimiento con respecto a la limpieza de agua, el depósito del jabón de la regadera olía mal.
10/10
Reviewed Jul 18, 2026La piscina
La habitación
9/10
Reviewed Jul 17, 2026Hotel lindo, com restaurante excelente. Café da manhã delicioso e bem tradicional. Destaque também para os coquetéis, muito bem feitos e com bons preços no happy hour
O café servido era um pouco frio
7/10
Reviewed Jul 11, 2026La atención del personal
Habitación
10/10
Reviewed Jul 7, 2026La piscina y el restaurante autóctona impecables
La habitación que nos asignaron no tenía una buena vista dentro del hotel
1/10
Reviewed Jul 6, 2026Nada sucio hasta el empleado que nos enseñó la habitación
Había cucarachas
1/10
Reviewed Jul 3, 2026Había cucarachas
Había cucarachas
10/10
Reviewed Jul 2, 2026Muchas gracias Excelente servicio en recepción la sita se porto muy muy amable
8/10
Reviewed Jul 1, 2026Location, looks.
I did have a problem wirh the smell of two of the rooms, they did change rooms for me.
8/10
Reviewed Jun 30, 2026Excelente ubicación, las comodidades son bastantes buenas.
5/10
Reviewed Jun 23, 2026La ubicación, cerca de ADO (aunque no lo necesite), cerca del parque las palapas que tiene mucha variedad de actividades.
La restricción del uso de las instalaciones. Me senté en unas mesas metálicas al lado de la alberca a tomarme un refresco (lo que me quedaba) y me corrieron de ahi, que porque no puedo consumir cosas que no haya comprado ahi. No se si esa parte pertenezca al restaurante, pero es literal al lado de la alberca que si es del hotel. El elevador es muy antiguo, me dba miedo quedarme atorada. Los pisos tienen muchos desniveles y es dificil transportar las maletas. Tiene toallas viejas, muy desgastadas. El clima no tenia rejillas y no pudimos regular la temperatura. para solicitar algo tenias que bajar hasta recepción por que no tiene telefono.
7/10
Reviewed Jun 22, 2026El precio y el lugar
Olía feo el cuarto
10/10
Reviewed Jun 21, 2026Muy atentos en el hotel me gustó mucho, si me dices q mejoraría es un hotel q ya tiene tiempo pero aun asi con lo basico cómodo y económico yo si regresaría
Q hubo una ocasión q no me hicieron el aseo solo tendieron las camas de ahi todo muy bien
5/10
Reviewed Jun 19, 2026La alberca
Reserve una habitación con una cama doble , y cuando me entregan la habitación son dos camas matrimoniales (separadas obvio) baje a checar y me dijeron que si me daban la que yo había reservado estaba más lejos y sin internet. Que si la quería esa sería. El hotel huele a humedad y ni siquiera tienen teléfono en la habitación para llamar a recepción. Solicite que se limpiara la habitación y no lo hicieron. El desayuno no vale la pena para agregarlo al precio.
9/10
Reviewed Jun 15, 2026Ubicación y precio
2/10
Reviewed Jun 10, 2026Location
Not very clean and has cockroaches. Linens are very dingy.
9/10
Reviewed Jun 9, 2026Arquitectura
Un poco mas de seguridad
10/10
Reviewed Jun 4, 2026Todo me gusta ,desde la atención hasta el hospedaje y todo cercas
10/10
Reviewed Jun 1, 2026Everything was lovely
3/10
Reviewed May 27, 2026No hay wifi, no hay TV, no hay atención el encargado no contesta los mensajes, las instalaciones sucias
2/10
Reviewed May 25, 2026las Televisión en el cuarto es de las antiguas apenas y se veia, el olor es demasiado a humedad, y el desayuno q ofrecen no te dice desde la pagina q solo es fruta pan tostado y cafe y que adicionalmente si deseas otra cosa tienes que pagar, el estacionamiento que ofrecen jamas hubo, tuve que dejar el carro afuera, no me gusto y jamas me volveria hosperdar alli.
5/10
Reviewed May 24, 2026Era aceitável
Casa de banho
9/10
Reviewed May 21, 2026Bueno
8/10
Reviewed May 21, 2026Lugar tranquilo
La piscina se mantenía sucia con hojas
9/10
Reviewed May 21, 2026Fomos muito bem recepcionados e o hotel é lindo. Tem vários retaurantes próximos e do lado do hotel tem um café da manhã excepcional.
N/A
5/10
Reviewed May 20, 2026La verdad la atencion del personal buena
El hotel huele a humedad, es un olor fuerte
1/10
Reviewed May 18, 2026nada
un hotel muy descuidado con cucarachas NO LO RECOMIENDO
10/10
Reviewed May 13, 2026La piscina
No encontré nada desagradable
5/10
Reviewed May 13, 2026Las regaderas daban toques
9/10
Reviewed May 12, 2026La alberca
Nada
3/10
Reviewed May 11, 2026solo la ubicación
Nada se ve demasiado viejo le hace falta mantenimiento Las tollas están percudidas de lo viejas q están la tv nunca sirvió el Internet pésimo ,Creo que las fotos alteran demasiado la realidad ...lo bueno q fue solo una noche para lo que lo ocupe El personal fue miy amable 😉
10/10
Reviewed May 10, 2026La temática de las instalaciones
Un poco el desorden en area de restaurante, por lo demas esta muy bonito el Hotel
10/10
Reviewed May 9, 2026Muy tranquilo excelente
8/10
Reviewed May 7, 2026La ubicación
La limpieza Y los controles son obsoletos
8/10
Reviewed May 7, 2026La ubicación
La limpieza Y sus controles de TV son obsoletos
10/10
Reviewed May 7, 2026En sí todo me encanta el restaurante maneja una comida regional exquisita de muy buena calidad en productos y muy buen sazón la atención muy buena todo el personal con una sonrisa con muy buena atención personal cada vez que necesitas algo enseguida lo envían cómodas las habitaciones El único detalle fue el baño pero están en remodelación las habitaciones así es que vale la pena la visita y seguiría viniendo aquí como desde hace 15 años he venido por mucho mi hotel favorito
Solo que El inodoro se tapaba pero enseguida llegaba alguien y arreglaba el desperfecto pero ya lo están cambiando
8/10
Reviewed May 7, 2026Les décors de l'établissement sont magnifiques. Des représentations Mayas partout.
9/10
Reviewed May 2, 2026La alberca
1/10
Reviewed May 2, 2026nada
todo
8/10
Reviewed Apr 30, 2026EL PRECIO Y LA HABITACIÓN AMPLIA.
NO ESTABA EN SERVICIO LA ALBERCA PERO SE PODIAN USAR LAS DE DOS HOTELES CERCANOS ACE
4/10
Reviewed Apr 30, 2026Estaba sucio, dejado el lugar, había cucarachas. Justo cuando fuimos no estaba la pileta
10/10
Reviewed Apr 29, 2026Todo
6/10
Reviewed Apr 28, 2026Ok
10/10
Reviewed Apr 28, 2026La atención solo que me accignaron una abitacion lo más lejos y sin vista buena para ver nada
La ubicacion de la abitacion
8/10
Reviewed Apr 26, 2026The hotel is like a museum wthat gives insight in the mythical story of two important Mayan brothers.
Nothing specific
9/10
Reviewed Apr 23, 2026El precio es asequible e incluía desayuno americano.
No funcionaba la alberca y no tenían suficientes cobijas en las noches hace algo de frío.
9/10
Reviewed Apr 22, 2026La ubicación Cerca de un kiosko de comida
Que la alberca no estaba funcionando
4/10
Reviewed Apr 19, 2026La ubicación es perfecta todo te queda cerca
Pedi pizza para comer y me corrieron de las mesas de la alberca porque no eran del restaurante. No hay estacionamiento y por las noches hay mucho ruido.
3/10
Reviewed Apr 15, 2026Nichts
Tagelang wurde mein Zimmer nicht gereinigt. Trotz ständigen Bettelns bekam ich keine Seife und keine frischen Handtücher. Ich musste feststellen, dass der für mein Zimmer zuständige Raumpfleger tgl. immer ein bis zwei Stunden (WÄHREND SEINER REGULÄREN ARBEITSZEIT) in irgendwelchen Gästebetten schlief. So unglaublich dies klingen mag, so entspricht es tatsächlich meinen intensiven Beobachtungen. Ganz offensichtlich gibt es solche - fast schon beängstigende - Vorkommnisse nicht nur in Hollywood-Filmen sondern auch in der Realität. Meiner mehrfachen Forderung bei "Nora" der Rezeptionsangestellen, ich wolle/müsse dies dem verantwortlichen Hotelmanager - persönlich - vortragen, wurde von ihr nicht entsprochen. Mit der Begründung, er habe für mich keine Zeit. Eine E-Mail-Adresse von dem Manager teilte mir Nora nicht mit. Obwohl ich sie mehrfach darum gebeten hatte und ich ihr zuvor bereitwillig meine E-Mail-Adresse ausgehändigt hatte, mit der Bitte, diese Adresse dem Hotelmanager zu übermitteln. Ob "Nora" mir ihren richtigen Namen genannt hat, bezweifle ich. Insgesamt definiere ich dieses doch sehr zweifelhafte "Hotel" als absoluten Nepp, wobei ich auch eine mögliche kriminelle Energie bei den Verantwortlichen nicht ausschließen kann. Mein Rat: Falls Sie bereits am ersten Tag Ihren gesamten Mexikoaufentalt geschmälert wissen wollen, buchen Sie einfach ein paar Tage in diesem "Hotel" ein. Viel Spass.....!
8/10
Reviewed Apr 4, 2026Habitaciones amplias
Ascensor muy pequeño y la piscina estaba cerrada
6/10
Reviewed Apr 2, 2026El lugar su ubicación
El trato
3/10
Reviewed Apr 2, 2026Hot water in shower
Poor mattress, no blanket in room only had thin top sheet to cover with, inadequate lock on room door, was told pool was out of service but when going to look at it was told by restaurant staff associated with hotel if you eat there you can use the pool. Typical Mexican answer, tactic to get customers to eat at that restaurant. Would not go in that dirty cesspool of germ infested gross water filthy! It is clearly closed for a reason. Construction going on in property yet not mentioned on website
10/10
Reviewed Apr 1, 2026Todo
El elevador no servia y la piscina
8/10
Reviewed Mar 31, 2026Great location, close to ADO and local food options.
Pool was out of order, a bit dated but it did the job.
7/10
Reviewed Mar 30, 2026La televisión fallaba demasiado
7/10
Reviewed Mar 30, 2026N/A
La televisión fallaba demasiado
10/10
Reviewed Mar 30, 2026Personal muy atento y complaciente, super profesionales variedad de comidas y muy buena animación
10/10
Reviewed Mar 30, 2026C’était super ! Le personnel trop gentil, la déco vraiment originale et très assumée on a adoré.
Rien
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Location (convenient, near transport/park)
- •Pool
- •Restaurant and cocktails
- •Attentive/reception staff (many positive mentions)
- •Good price / value
- •Attractive architecture/decor
- •Comfortable basic accommodations
- •Breakfast praised in several reviews
Areas to consider
- •Poor cleanliness: cockroaches reported, dingy linens, foul/musty smells
- •Room issues: wrong bed assignments, bad views, no in-room phone
- •Pool maintenance / water cleanliness concerns
- •Old/worn towels and linens
- •Occasional unresponsive or poor attention from staff
- •No Wi‑Fi/TV reported by some guests
- •Old elevator and uneven floors making luggage handling difficult
Cleanliness
4.5/10Multiple reviews report foul/musty smells, cockroaches, dingy linens and worn towels; pool water and bathroom soap dispenser odor also mentioned — overall poor cleanliness.
Service
7.8/10Several guests praise attentive, friendly reception staff and helpfulness; a few reports of unresponsive staff or poor attention balance this to a generally good but inconsistent service level.
Location
9/10Consistently noted as a strong point — great location near transport/park and attractive surroundings; many guests explicitly cite location as a reason to return.
Room Quality
5/10Frequent complaints about room odors, humidity, incorrect bed assignments, lack of in-room phone, poor views and uneven floors — rooms are functional but have notable issues.
Amenities
7.5/10Pool and on-site restaurant/coctails are positives and frequently mentioned; some maintenance/cleanliness issues with the pool and facility upkeep lower the score slightly.
Value for Money
8/10Several guests describe the hotel as inexpensive and good value for the price; basic comfortable offerings make it attractive for budget-conscious stays.
Food and Beverage
7.5/10Restaurant and cocktails are praised (good quality and prices at happy hour); breakfast is often liked but occasionally served cold or considered not worth the add-on.
Overall Experience
7.5/10Overall mixed-positive: strong location, good price and pleasant restaurant/service in many cases, but recurring cleanliness and room issues temper the overall stay.